HP MFP Digital Sending Software v. 4 - Support Guide
Page 34
...format in the From: field. Disable authentication to a smaller size, if the attachment was selected. Troubleshooting ENWW This ensures that the message is not rejected and that a default sender is correct by the fax service that you type the fax number correctly. The system might also ... type the address correctly and that server). To do this, click the Test button on the E-mail tab in the HP MFP DSS Configuration Utility. ● Verify that digital sending e-mail configuration is not used. 28 Chapter 3 - destination fax machine ● The receiving fax machine might be...
...format in the From: field. Disable authentication to a smaller size, if the attachment was selected. Troubleshooting ENWW This ensures that the message is not rejected and that a default sender is correct by the fax service that you type the fax number correctly. The system might also ... type the address correctly and that server). To do this, click the Test button on the E-mail tab in the HP MFP DSS Configuration Utility. ● Verify that digital sending e-mail configuration is not used. 28 Chapter 3 - destination fax machine ● The receiving fax machine might be...
HP 9200c Digital Sender - Support Guide
Page 6
... The ADF Maintenance Kit 69 4 Troubleshooting Sources for information about problems 71 Jams ...72 Avoiding jams ...72 Clearing jams ...73 Operational issues ...74 Control-panel error messages 79 HP MFP DSS Configuration Utility error messages 86 Digital-sender event log messages 89 Windows event ...log error messages 91 Troubleshooting SMTP and LDAP servers 93 Finding the LDAP server address 93 Verifying ...
... The ADF Maintenance Kit 69 4 Troubleshooting Sources for information about problems 71 Jams ...72 Avoiding jams ...72 Clearing jams ...73 Operational issues ...74 Control-panel error messages 79 HP MFP DSS Configuration Utility error messages 86 Digital-sender event log messages 89 Windows event ...log error messages 91 Troubleshooting SMTP and LDAP servers 93 Finding the LDAP server address 93 Verifying ...
HP 9200c Digital Sender - Support Guide
Page 67
... 59 Warning-Indicates a failure of event log messages. ● Control-panel event log-Press the MENU button on the Log tab to an HP-authorized dealer. Error-Indicates a problem that provides additional information about each event: ● User ● Date and time ● Time ...control panel and then touch the DIAGNOSTICS menu. The following events are troubleshooting problems. After you clear the log, entries reflect only current conditions. Select the digital sender in the device activity log: ● Each digital sending job (for the selected device. Touch SHOW EVENT LOG. This...
... 59 Warning-Indicates a failure of event log messages. ● Control-panel event log-Press the MENU button on the Log tab to an HP-authorized dealer. Error-Indicates a problem that provides additional information about each event: ● User ● Date and time ● Time ...control panel and then touch the DIAGNOSTICS menu. The following events are troubleshooting problems. After you clear the log, entries reflect only current conditions. Select the digital sender in the device activity log: ● Each digital sending job (for the selected device. Touch SHOW EVENT LOG. This...
HP 9200c Digital Sender - Support Guide
Page 79
... paused or unable to troubleshoot specific problems with the digital sender. If it is off when no job is available to scan, and amber if an error exists. ● Ready LED-The green Ready LED is on the control-panel display when problems exist. See Parts of the digital sender for a list of...-If the red Attention LED is on when the device is processing a job but has been paused. ENWW Sources for information about problems 71 4 Troubleshooting Use the information in the following sections to send data. ● Data LED-The green Data LED is on , the device has encountered a ...
... paused or unable to troubleshoot specific problems with the digital sender. If it is off when no job is available to scan, and amber if an error exists. ● Ready LED-The green Ready LED is on the control-panel display when problems exist. See Parts of the digital sender for a list of...-If the red Attention LED is on when the device is processing a job but has been paused. ENWW Sources for information about problems 71 4 Troubleshooting Use the information in the following sections to send data. ● Data LED-The green Data LED is on , the device has encountered a ...
HP 9200c Digital Sender - Support Guide
Page 80
... page to be used to monitor and troubleshoot the digital sender. This tool can be scanned ● Do not overload the ADF. See HP Web Jetadmin for troubleshooting. Source Activity log HP Web Jetadmin software Embedded Web server (EWS) HP MFP DSS Configuration Utility or Windows event ...log error messages Description The activity log is a record of digital sender use the following information to avoid...
... page to be used to monitor and troubleshoot the digital sender. This tool can be scanned ● Do not overload the ADF. See HP Web Jetadmin for troubleshooting. Source Activity log HP Web Jetadmin software Embedded Web server (EWS) HP MFP DSS Configuration Utility or Windows event ...log error messages Description The activity log is a record of digital sender use the following information to avoid...
HP 9200c Digital Sender - Support Guide
Page 82
... and that it is plugged into the power outlet. ● Make sure that the digital sender is turned on. ● Verify that a page is not already on the glass. 74 Chapter 4 Troubleshooting ENWW Scanned pages are blank or have repeated patterns when using the correct password. ●...lowercase letters. ● Verify that the formatter LED and Jetdirect LED appear to be functioning normally. The digital sender does not accept your password with the correct combination of the HP MFP DSS Configuration Utility are using the ADF. See LED indications. ● Verify that you type your...
... and that it is plugged into the power outlet. ● Make sure that the digital sender is turned on. ● Verify that a page is not already on the glass. 74 Chapter 4 Troubleshooting ENWW Scanned pages are blank or have repeated patterns when using the correct password. ●...lowercase letters. ● Verify that the formatter LED and Jetdirect LED appear to be functioning normally. The digital sender does not accept your password with the correct combination of the HP MFP DSS Configuration Utility are using the ADF. See LED indications. ● Verify that you type your...
HP 9200c Digital Sender - Support Guide
Page 84
... ● If testing the server is unsuccessful, see The ADF Maintenance Kit). ● Verify that they are not stacking up in the HP MFP DSS Configuration Utility was not able to take ● Adjust the guides so that there is being loaded might have accumulated a residue ... to find an LDAP server. After typing in the address, click the Test button to clean the rollers (see Cleaning the digital sender) or replace the rollers (see Troubleshooting SMTP and LDAP servers. ● Verify that the software can contact the server. ● If testing the server is unsuccessful...
... ● If testing the server is unsuccessful, see The ADF Maintenance Kit). ● Verify that they are not stacking up in the HP MFP DSS Configuration Utility was not able to take ● Adjust the guides so that there is being loaded might have accumulated a residue ... to find an LDAP server. After typing in the address, click the Test button to clean the rollers (see Cleaning the digital sender) or replace the rollers (see Troubleshooting SMTP and LDAP servers. ● Verify that the software can contact the server. ● If testing the server is unsuccessful...
HP 9200c Digital Sender - Support Guide
Page 88
... Canceling send job CHECK CABLES. CHECK SCANNER LOCK. A problem exists with the HP DSS server. The digital sender cannot communicate with the scanner. The system administrator sets the size limit. If the problem persists, verify that the SMTP server is running. See Troubleshooting SMTP and LDAP servers. Check the network connection. Try resending. See...
... Canceling send job CHECK CABLES. CHECK SCANNER LOCK. A problem exists with the HP DSS server. The digital sender cannot communicate with the scanner. The system administrator sets the size limit. If the problem persists, verify that the SMTP server is running. See Troubleshooting SMTP and LDAP servers. Check the network connection. Try resending. See...
HP 9200c Digital Sender - Support Guide
Page 89
... tab in the HP MFP DSS Configuration Utility. This message appears in response to the FIND SEND GATEWAYS menu command. See Troubleshooting SMTP and LDAP servers. This message appears if you execute the TEST SEND GATEWAYS menu item and the test fails. The digital sender limits the number ...test is successful. Check the network connection and contact the network administrator. To enable writing to the flash memory, use HP Web Jetadmin to http://www.hp.com/support/9200c.) This message appears if you must first delete a folder Found LDAP Gateway:... To add a folder you execute the...
... tab in the HP MFP DSS Configuration Utility. This message appears in response to the FIND SEND GATEWAYS menu command. See Troubleshooting SMTP and LDAP servers. This message appears if you execute the TEST SEND GATEWAYS menu item and the test fails. The digital sender limits the number ...test is successful. Check the network connection and contact the network administrator. To enable writing to the flash memory, use HP Web Jetadmin to http://www.hp.com/support/9200c.) This message appears if you must first delete a folder Found LDAP Gateway:... To add a folder you execute the...
HP 9200c Digital Sender - Support Guide
Page 90
... sure that the settings on The device is currently processing the maximum number of the HP MFP DSS Configuration Utility are correct for Digital Sending. The Digital Sender is in order to add a duplicate name in a few minutes. 82 Chapter 4 Troubleshooting ENWW Try sending again. Name is in the unlocked position. (See Parts of the...
... sure that the settings on The device is currently processing the maximum number of the HP MFP DSS Configuration Utility are correct for Digital Sending. The Digital Sender is in order to add a duplicate name in a few minutes. 82 Chapter 4 Troubleshooting ENWW Try sending again. Name is in the unlocked position. (See Parts of the...
HP 9200c Digital Sender - Support Guide
Page 92
... device settings have been reset to http://www.hp.com/support/9200c.) 84 Chapter 4 Troubleshooting ENWW If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to http://www.hp.com/support/9200c.) A scan buffer error occurred. If this message...message persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to http://www.hp.com/support/9200c.) A 30.18 Scan Failure message might result because the error occurred in the unlocked position. (See Parts of the digital sender for the location of...
... device settings have been reset to http://www.hp.com/support/9200c.) 84 Chapter 4 Troubleshooting ENWW If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to http://www.hp.com/support/9200c.) A scan buffer error occurred. If this message...message persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to http://www.hp.com/support/9200c.) A 30.18 Scan Failure message might result because the error occurred in the unlocked position. (See Parts of the digital sender for the location of...
HP 9200c Digital Sender - Support Guide
Page 104
The formatter LED should be on the control-panel display. If the problem persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to the network and that the network connection is not blinking, this indicates a serious error. If it is active. ...or 100 Mbps LED should blink at a steady rate of one blink per second. LED indications The LEDs on the digital-sender formatter board and on the HP Jetdirect network port can help troubleshoot problems. 1 Network port LEDs 2 Formatter LED Use the green LEDs on the network interface card to confirm that ...
The formatter LED should be on the control-panel display. If the problem persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to the network and that the network connection is not blinking, this indicates a serious error. If it is active. ...or 100 Mbps LED should blink at a steady rate of one blink per second. LED indications The LEDs on the digital-sender formatter board and on the HP Jetdirect network port can help troubleshoot problems. 1 Network port LEDs 2 Formatter LED Use the green LEDs on the network interface card to confirm that ...
HP 9200c Digital Sender - User Guide
Page 5
...Digital-sender basics Quick access to digital-sender information 2 User-guide links ...2 Where to look for more information 2 HP 9200C Digital Sender features 3 Digital-sender parts ...4 Media specifications ...5 Software ...6 Digital-sender software ...6 Controlling digital-sending security 7 Network authentication ...7 Secure e-mail ...7 Software security ...7 2 Control panel Control-panel features ...10 Using the control-panel buttons 10 Understanding digital-sender status 11 3 Digital...the mylar sheet ...33 Troubleshooting ...34 Understanding control-panel error messages 38 ENWW iii
...Digital-sender basics Quick access to digital-sender information 2 User-guide links ...2 Where to look for more information 2 HP 9200C Digital Sender features 3 Digital-sender parts ...4 Media specifications ...5 Software ...6 Digital-sender software ...6 Controlling digital-sending security 7 Network authentication ...7 Secure e-mail ...7 Software security ...7 2 Control panel Control-panel features ...10 Using the control-panel buttons 10 Understanding digital-sender status 11 3 Digital...the mylar sheet ...33 Troubleshooting ...34 Understanding control-panel error messages 38 ENWW iii
HP 9200c Digital Sender - User Guide
Page 8
... information about using the digital sender and troubleshooting problems. This guide is also available on the documentation CD-ROM that came with the digital sender. HP 9200C Digital Sender Support Guide (part number Q5916-90930)-Contains information for the administrator of the digital sender, including complete instructions for installing and setting up the digital sender. Online Help-The HP MFP Digital Sending Software Configuration Utility...
... information about using the digital sender and troubleshooting problems. This guide is also available on the documentation CD-ROM that came with the digital sender. HP 9200C Digital Sender Support Guide (part number Q5916-90930)-Contains information for the administrator of the digital sender, including complete instructions for installing and setting up the digital sender. Online Help-The HP MFP Digital Sending Software Configuration Utility...
HP 9200c Digital Sender - User Guide
Page 17
...device is lit. In Sleep mode, many of the digital sender's processes are shut down to indicate and control the digital-sender status. The settings for instructions about troubleshooting digital-sender problems, see the follow table. Understanding digital-sender status The digital sender has two buttons and three lights to conserve energy....the red Attention LED is online and able to send data, or flashing when attempting to pause a job. See the HP 9200C Digital Sender Support Guide for Sleep mode can press any button on when the device is lit or flashing, the device has encountered an...
...device is lit. In Sleep mode, many of the digital sender's processes are shut down to indicate and control the digital-sender status. The settings for instructions about troubleshooting digital-sender problems, see the follow table. Understanding digital-sender status The digital sender has two buttons and three lights to conserve energy....the red Attention LED is online and able to send data, or flashing when attempting to pause a job. See the HP 9200C Digital Sender Support Guide for Sleep mode can press any button on when the device is lit or flashing, the device has encountered an...
HP 9200c Digital Sender - User Guide
Page 35
ENWW 29 4 Problem solving This chapter contains troubleshooting information to help you resolve problems with the device. See the HP 9200C Digital Sender Support Guide for more advanced troubleshooting information.
ENWW 29 4 Problem solving This chapter contains troubleshooting information to help you resolve problems with the device. See the HP 9200C Digital Sender Support Guide for more advanced troubleshooting information.
HP 9200c Digital Sender - User Guide
Page 40
... does not accept your password with the correct combination of uppercase and lowercase letters. ● Have the system administrator check the HP DSS Authentication settings. Make sure that a page is not working. See Cleaning. Vertical streaks appear on the glass. See Replacing...; Clear any error messages on the controlpanel display. ● Verify that the network cable is securely connected to troubleshoot specific digital-sending problems. Problem The digital sender is not already on the scanned image. Scanned pages are case-sensitive. Make sure that does not solve the problem...
... does not accept your password with the correct combination of uppercase and lowercase letters. ● Have the system administrator check the HP DSS Authentication settings. Make sure that a page is not working. See Cleaning. Vertical streaks appear on the glass. See Replacing...; Clear any error messages on the controlpanel display. ● Verify that the network cable is securely connected to troubleshoot specific digital-sending problems. Problem The digital sender is not already on the scanned image. Scanned pages are case-sensitive. Make sure that does not solve the problem...
HP 9200c Digital Sender - User Guide
Page 41
... that they are trying to send is placed correctly: face-up in the output tray. ● Clean the separation pad and the rollers. See the HP 9200C Digital Sender Support Guide for more pages are scanning from the ADF, try changing some of the scanned image appears to be recalibrated. The ADF feeds multiple.... ● If the mylar sheet has recently been replaced, verify that the output tray can hold is poor. If the image that more suggestions. ENWW Troubleshooting 35 Make sure that was correctly installed. Action to be wrong.
... that they are trying to send is placed correctly: face-up in the output tray. ● Clean the separation pad and the rollers. See the HP 9200C Digital Sender Support Guide for more pages are scanning from the ADF, try changing some of the scanned image appears to be recalibrated. The ADF feeds multiple.... ● If the mylar sheet has recently been replaced, verify that the output tray can hold is poor. If the image that more suggestions. ENWW Troubleshooting 35 Make sure that was correctly installed. Action to be wrong.
HP 9200c Digital Sender - User Guide
Page 52
...15 long pages 36 M manuals 2 margins, scanning 3 media ADF jams, preventing 14 jam release button, locating 4 jams, clearing 30 specifications 5 memory included 3 troubleshooting 41 Menu button 10 MTIFF 17 mylar sheet, replacing 33 N network card, included 3 O on/off switch 4 one-touch buttons, fax 25 online help 2 ...e-mail 19 fax 24 folder 26 scanning 15 sharpness settings 19 size, file 20 Sleep button 10 Sleep mode 11 software 3, 6 specifications digital sender features 3 media 5 speed dials, fax 24 Start button 10 Status button 10 status lights 11 Stop button 10 support guide 2 T TIFF 17...
...15 long pages 36 M manuals 2 margins, scanning 3 media ADF jams, preventing 14 jam release button, locating 4 jams, clearing 30 specifications 5 memory included 3 troubleshooting 41 Menu button 10 MTIFF 17 mylar sheet, replacing 33 N network card, included 3 O on/off switch 4 one-touch buttons, fax 25 online help 2 ...e-mail 19 fax 24 folder 26 scanning 15 sharpness settings 19 size, file 20 Sleep button 10 Sleep mode 11 software 3, 6 specifications digital sender features 3 media 5 speed dials, fax 24 Start button 10 Status button 10 status lights 11 Stop button 10 support guide 2 T TIFF 17...