HP Color LaserJet 4700 - User Guide
Page 324
...17 ordering supplies 278 using 146 using to configure alerts 175 enlarging documents 114 envelopes jams 233 loading in Tray 1 101 printing 101 environmental features 8 EPS files, troubleshooting 244, 247 errors auto continue 73 event log printing 145 viewing 147 F FCC regulations 296 ...115 use different paper 115 first page, use different paper 121 flash memory card installing 268 font list printing 145 fonts EPS files, troubleshooting 244, 247 Macintosh, troubleshooting 244 G grayscale printing 156, 159 H Help, printer-driver 20 host USB 86 HP customer care iii HP Easy Printer Care Software ...
...17 ordering supplies 278 using 146 using to configure alerts 175 enlarging documents 114 envelopes jams 233 loading in Tray 1 101 printing 101 environmental features 8 EPS files, troubleshooting 244, 247 errors auto continue 73 event log printing 145 viewing 147 F FCC regulations 296 ...115 use different paper 115 first page, use different paper 121 flash memory card installing 268 font list printing 145 fonts EPS files, troubleshooting 244, 247 Macintosh, troubleshooting 244 G grayscale printing 156, 159 H Help, printer-driver 20 host USB 86 HP customer care iii HP Easy Printer Care Software ...
Service Manual
Page 386
... a busy state. Power cycle the printer. 3. A connection with the card in slot X. Leave the computer connected and try to connect to determine if all sensors are set for the tray. 2. See Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) on page 283. 366 Chapter 7 Troubleshooting ENWW If the error still occurs...
... a busy state. Power cycle the printer. 3. A connection with the card in slot X. Leave the computer connected and try to connect to determine if all sensors are set for the tray. 2. See Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) on page 283. 366 Chapter 7 Troubleshooting ENWW If the error still occurs...
Service Manual
Page 402
..., confirm the size and type of paper loaded. 3. If prompted, confirm the size and type of paper loaded. 382 Chapter 7 Troubleshooting ENWW Load the correct paper in the job, and another paper tray is not loaded, and no other paper trays are available for a type 1. Control panel message LOAD TRAY 1: [TYPE] [SIZE] For help press LOAD TRAY 1: [TYPE] [SIZE] To continue press...
..., confirm the size and type of paper loaded. 3. If prompted, confirm the size and type of paper loaded. 382 Chapter 7 Troubleshooting ENWW Load the correct paper in the job, and another paper tray is not loaded, and no other paper trays are available for a type 1. Control panel message LOAD TRAY 1: [TYPE] [SIZE] For help press LOAD TRAY 1: [TYPE] [SIZE] To continue press...
Service Manual
Page 412
... Chapter 7 Troubleshooting ENWW Restoring... factory settings Rotating [COLOR] motor To exit press. Recommended action No action necessary. The printer is solid green. The printer is restoring factory settings after No action necessary. No action necessary. The printer is restoring settings. A component test is loaded with Ready ... printing before the internal page will clear this condition. Adjust the side and rear media guides against the paper, and verify that the media loaded meets size specified by Tray guides. 2. No action necessary. The jam access door is blinking. The ...
... Chapter 7 Troubleshooting ENWW Restoring... factory settings Rotating [COLOR] motor To exit press. Recommended action No action necessary. The printer is solid green. The printer is restoring factory settings after No action necessary. No action necessary. The printer is restoring settings. A component test is loaded with Ready ... printing before the internal page will clear this condition. Adjust the side and rear media guides against the paper, and verify that the media loaded meets size specified by Tray guides. 2. No action necessary. The jam access door is blinking. The ...
Service Manual
Page 426
...after the duplexing driver receives a switchback command from the printer. The printer will not attempt to automatically reprint jammed pages. Be sure to reprint jammed pages. The media might have been incorrectly loaded in the paper trays, something in the fuser might reprint several pages ...; OFF. The fuser is hot, wait 10 minutes for a duplex turnaround, when the paper was late leaving or never left the fuser delivery sensor (SR1). The printer will attempt to cool down. The printer will attempt to remove any duplicated pages. 406 Chapter 7 Troubleshooting ENWW
...after the duplexing driver receives a switchback command from the printer. The printer will not attempt to automatically reprint jammed pages. Be sure to reprint jammed pages. The media might have been incorrectly loaded in the paper trays, something in the fuser might reprint several pages ...; OFF. The fuser is hot, wait 10 minutes for a duplex turnaround, when the paper was late leaving or never left the fuser delivery sensor (SR1). The printer will attempt to cool down. The printer will attempt to remove any duplicated pages. 406 Chapter 7 Troubleshooting ENWW
Service Manual
Page 427
...completely settles in the input tray so that has been previously printed on or printer or copier. ENWW Paper path troubleshooting 407 Press to select SYSTEM SETUP. 6. Press to highlight OFF. 9. ... the MENUS. 2. The print media is installed incorrectly, causing repeated jams. Verify that meets HP specifications. To improve print speed and increase memory resources, you might skew. Press Menu to .... Press the Menu button to return to select CONFIGURE DEVICE. 4. If paper jam recovery is loaded into the input tray. If media heavier than 120 g/m2 (32 lb) is ...
...completely settles in the input tray so that has been previously printed on or printer or copier. ENWW Paper path troubleshooting 407 Press to select SYSTEM SETUP. 6. Press to highlight OFF. 9. ... the MENUS. 2. The print media is installed incorrectly, causing repeated jams. Verify that meets HP specifications. To improve print speed and increase memory resources, you might skew. Press Menu to .... Press the Menu button to return to select CONFIGURE DEVICE. 4. If paper jam recovery is loaded into the input tray. If media heavier than 120 g/m2 (32 lb) is ...
Service Manual
Page 428
... easily. If you should be dirty. Basic troubleshooting for jams Use the following basic troubleshooting process for the size of media that is installed and that the media is loaded correctly in each area of the paper path. See Media specifications on page 98. 7. Clean the printer as described in the order that all damaged...
... easily. If you should be dirty. Basic troubleshooting for jams Use the following basic troubleshooting process for the size of media that is installed and that the media is loaded correctly in each area of the paper path. See Media specifications on page 98. 7. Clean the printer as described in the order that all damaged...
Service Manual
Page 429
... any of the supplies are non-HP (non-HP supplies are known to cause jams) ● Whether the customer is storing the media correctly, overloading the trays, damaging the edge of the media during loading, or using media that has already been fed through the printer General paper path troubleshooting Use the following information: ● The...
... any of the supplies are non-HP (non-HP supplies are known to cause jams) ● Whether the customer is storing the media correctly, overloading the trays, damaging the edge of the media during loading, or using media that has already been fed through the printer General paper path troubleshooting Use the following information: ● The...
Service Manual
Page 430
... corners of the input trays) can cause misfeeds and multifeeds. ● If the user is using non-HP supplies, try replacing those supplies with a particular area of the printer. ❑ Worn rollers or separation pads can cause multifeeds. Make sure the user knows not to verify that... the paper path is clear when cleaning the printer and when clearing jams. Also, remove the fuser and carefully check it for debris from the DC controller PCB. 410 Chapter 7 Troubleshooting ENWW Paper path checklist ❑ Verify that media is correctly loaded in the output bin ...
... corners of the input trays) can cause misfeeds and multifeeds. ● If the user is using non-HP supplies, try replacing those supplies with a particular area of the printer. ❑ Worn rollers or separation pads can cause multifeeds. Make sure the user knows not to verify that... the paper path is clear when cleaning the printer and when clearing jams. Also, remove the fuser and carefully check it for debris from the DC controller PCB. 410 Chapter 7 Troubleshooting ENWW Paper path checklist ❑ Verify that media is correctly loaded in the output bin ...
Service Manual
Page 434
...paper jams and suggested solutions for jams in the duplex path (continued) Cause Solution The oblique roller drive gears are not adjusted correctly. See Jam in Tray 1 on page 539. Remove media from the tray. 414 Chapter 7 Troubleshooting... print cartridges, the transfer unit, and the fuser are reloading paper that the connector is loaded into Tray 2 and optional trays, the media might not be...eject properly. Reset the printer. Reset the printer and print the document again. See Paper path test on page 21. Do not use media that meets HP specifications. Remove media, ...
...paper jams and suggested solutions for jams in the duplex path (continued) Cause Solution The oblique roller drive gears are not adjusted correctly. See Jam in Tray 1 on page 539. Remove media from the tray. 414 Chapter 7 Troubleshooting... print cartridges, the transfer unit, and the fuser are reloading paper that the connector is loaded into Tray 2 and optional trays, the media might not be...eject properly. Reset the printer. Reset the printer and print the document again. See Paper path test on page 21. Do not use media that meets HP specifications. Remove media, ...
Service Manual
Page 435
... 1 1. ENWW Paper path troubleshooting 415 Replace the media. See Replacing supplies on the control panel. Remove loaded paper from Tray 1. Reload paper in Tray 1 and check to feed single sheets from Tray 1. 3. Use these procedures to verify the remaining life of their useful life. Print media is loaded correctly. Media was not stored correctly. Printer supply items...
... 1 1. ENWW Paper path troubleshooting 415 Replace the media. See Replacing supplies on the control panel. Remove loaded paper from Tray 1. Reload paper in Tray 1 and check to feed single sheets from Tray 1. 3. Use these procedures to verify the remaining life of their useful life. Print media is loaded correctly. Media was not stored correctly. Printer supply items...
Service Manual
Page 437
For jams that occur in this section to make sure the media is loaded correctly. Make sure all trays are completely closed. Use the procedures in this area. Insert the tray into the printer. Jams in top cover area Jams in the top cover occur in of the areas indicated in Tray 4, also open Tray 2 and Tray 3 and remove any jammed paper. 5. ENWW Paper path troubleshooting 417 For example, if the jam occurs in the figures below. 4. Check to clear a jam in an optional tray, check the trays above for jams as well.
For jams that occur in this section to make sure the media is loaded correctly. Make sure all trays are completely closed. Use the procedures in this area. Insert the tray into the printer. Jams in top cover area Jams in the top cover occur in of the areas indicated in Tray 4, also open Tray 2 and Tray 3 and remove any jammed paper. 5. ENWW Paper path troubleshooting 417 For example, if the jam occurs in the figures below. 4. Check to clear a jam in an optional tray, check the trays above for jams as well.
Service Manual
Page 452
...printer. Multiple pages are dirty. Replace the separation roller if it is worn or damaged. Replace the separation pad assembly if it is worn or damaged. Remove some of and solutions for multiple pages feeding. If the feed guide is damaged, replace the fuser. 432 Chapter 7 Troubleshooting ENWW See Paper.... See Tray 1 pickup roller and separation pad on page 283. If the media is loaded in the DIAGNOSTICS menu. Table 7-11 Causes for wrinkled or folded paper (part two: paper path exit) Cause The fuser inlet guide is dirty or defective. If the feed roller...
...printer. Multiple pages are dirty. Replace the separation roller if it is worn or damaged. Replace the separation pad assembly if it is worn or damaged. Remove some of and solutions for multiple pages feeding. If the feed guide is damaged, replace the fuser. 432 Chapter 7 Troubleshooting ENWW See Paper.... See Tray 1 pickup roller and separation pad on page 283. If the media is loaded in the DIAGNOSTICS menu. Table 7-11 Causes for wrinkled or folded paper (part two: paper path exit) Cause The fuser inlet guide is dirty or defective. If the feed roller...
Service Manual
Page 482
... when you place paper in the input tray in the same orientation, regardless of the HP method. ● SIZE/TYPE PROMPT. There is the default setting. ● MANUALLY FEED PROMPT. Values for this option are ENABLED and Disabled. Press to highlight COLOR/BLACK MIX. 7. 4. Press to select CONFIGURE DEVICE. 462 Chapter 7 Troubleshooting ENWW Press...
... when you place paper in the input tray in the same orientation, regardless of the HP method. ● SIZE/TYPE PROMPT. There is the default setting. ● MANUALLY FEED PROMPT. Values for this option are ENABLED and Disabled. Press to highlight COLOR/BLACK MIX. 7. 4. Press to select CONFIGURE DEVICE. 462 Chapter 7 Troubleshooting ENWW Press...
Service Manual
Page 486
... wake at a certain time on to set or change the wake time, use the following steps: 466 Chapter 7 Troubleshooting ENWW CAUTION If paper is loaded in Trays 3 through 6 when the printer is in these trays. Press to eliminate waiting for a print job. Press to enter the MENUS. 2. To set the ... Press Menu. Press or to select CONFIGURE DEVICE. 4. Disabling/enabling sleep mode 1. Be sure to select SYSTEM SETUP. 6. Press to wake the printer before loading paper in sleep mode, the new paper will not be used for the warmup and calibration periods. Press to be sensed when the...
... wake at a certain time on to set or change the wake time, use the following steps: 466 Chapter 7 Troubleshooting ENWW CAUTION If paper is loaded in Trays 3 through 6 when the printer is in these trays. Press to eliminate waiting for a print job. Press to enter the MENUS. 2. To set the ... Press Menu. Press or to select CONFIGURE DEVICE. 4. Disabling/enabling sleep mode 1. Be sure to select SYSTEM SETUP. 6. Press to wake the printer before loading paper in sleep mode, the new paper will not be used for the warmup and calibration periods. Press to be sensed when the...
Service Manual
Page 500
... Wide A4 setting changes the number of paper. Item DUPLEX Options Off On* DUPLEX BINDING Values SHORT EDGE* LONG EDGE OVERRIDE A4/LETTER NO YES* MANUAL FEED Off* On COURIER FONT REGULAR* DARK WIDE A4 NO* YES PRINT PS ERRORS Off* 480 Chapter 7 Troubleshooting Explanation Set the value to On to... is sent, but no Letter-size media is loaded in the printer (or to 78 10-pitch characters can be printed on one side (simplex) of a sheet of characters that can be printed on one line. NO: Up to print on the HP LaserJet III series printers. When MANUAL FEED=ON and Tray 1 is ...
... Wide A4 setting changes the number of paper. Item DUPLEX Options Off On* DUPLEX BINDING Values SHORT EDGE* LONG EDGE OVERRIDE A4/LETTER NO YES* MANUAL FEED Off* On COURIER FONT REGULAR* DARK WIDE A4 NO* YES PRINT PS ERRORS Off* 480 Chapter 7 Troubleshooting Explanation Set the value to On to... is sent, but no Letter-size media is loaded in the printer (or to 78 10-pitch characters can be printed on one side (simplex) of a sheet of characters that can be printed on one line. NO: Up to print on the HP LaserJet III series printers. When MANUAL FEED=ON and Tray 1 is ...
Service Manual
Page 504
... PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT 163 G/M2 ROUGH 90-105 G/M2 GLOSSY 75-120 G/M2 HEAVY GLOSSY120-160 EXTRA HEAVY GLOSSY TOUGH PAPER ENVELOPE RESTORE MODES Values Explanation FULL SENSING* EXPANDED SENSING Allows you to automatically sense the type of paper that is loaded. NORMAL MODE X-RESISTIVE MODE LIGHT MODE...
... PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT 163 G/M2 ROUGH 90-105 G/M2 GLOSSY 75-120 G/M2 HEAVY GLOSSY120-160 EXTRA HEAVY GLOSSY TOUGH PAPER ENVELOPE RESTORE MODES Values Explanation FULL SENSING* EXPANDED SENSING Allows you to automatically sense the type of paper that is loaded. NORMAL MODE X-RESISTIVE MODE LIGHT MODE...
Service Manual
Page 510
... a requested configured tray. USE ANOTHER TRAY determines whether the printer uses paper from . Sets how long the printer remains idle before it is loaded in the printer 490 Chapter 7 Troubleshooting ENWW USE REQUESTED TRAY sets the tray that is idle ● Reduces wear on PostScript rules or HP rules. Using sleep mode offers the following advantages: ●...
... a requested configured tray. USE ANOTHER TRAY determines whether the printer uses paper from . Sets how long the printer remains idle before it is loaded in the printer 490 Chapter 7 Troubleshooting ENWW USE REQUESTED TRAY sets the tray that is idle ● Reduces wear on PostScript rules or HP rules. Using sleep mode offers the following advantages: ●...
Service Manual
Page 525
... from your computer, type the IP address for the printer. (To find this guide on your computer instead of what you want to view. 2. For more information about the HP embedded Web server, see Testing the printer operation on all supplies and order new ones. ●...configuration. ● View and print internal pages. ● Receive notification of paper loaded in the future. 1. You can bookmark it quickly in each tab. Tools for troubleshooting Using the embedded Web server When the printer is directly connected to a computer, the embedded Web server is connected to an...
... from your computer, type the IP address for the printer. (To find this guide on your computer instead of what you want to view. 2. For more information about the HP embedded Web server, see Testing the printer operation on all supplies and order new ones. ●...configuration. ● View and print internal pages. ● Receive notification of paper loaded in the future. 1. You can bookmark it quickly in each tab. Tools for troubleshooting Using the embedded Web server When the printer is directly connected to a computer, the embedded Web server is connected to an...
Service Manual
Page 672
... paper feeder tray behavior 462 trays media types supported 25 selection settings 490 settings 476, 477 troubleshooting about 352 blank images 446 blank spots 451 blurring 452 checklist 354, 355 color 436... 434 transparencies 435 wrinkled paper 432 U UEL (universal exit language) 458 UNIX 79 UNIX drivers 81 unlocking control panel menus 538 unpacking printer items in box 58 Update... block operations 173 transparencies part numbers 564 specifications 24 troubleshooting 435 trapping 440 Tray 1 envelopes 32 jams, causes of 410 loading paper 34 media types supported 25 removing 231 selection settings...
... paper feeder tray behavior 462 trays media types supported 25 selection settings 490 settings 476, 477 troubleshooting about 352 blank images 446 blank spots 451 blurring 452 checklist 354, 355 color 436... 434 transparencies 435 wrinkled paper 432 U UEL (universal exit language) 458 UNIX 79 UNIX drivers 81 unlocking control panel menus 538 unpacking printer items in box 58 Update... block operations 173 transparencies part numbers 564 specifications 24 troubleshooting 435 trapping 440 Tray 1 envelopes 32 jams, causes of 410 loading paper 34 media types supported 25 removing 231 selection settings...