HP Color LaserJet 4700 - User Guide
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... with Mac OS 9.x 243 Solving problems with Mac OS X 245 Color printing problems ...249 Printout color error ...249 Incorrect shade ...249 Missing color ...249 Cartridge error ...250 Color match error ...250 Print quality troubleshooting ...251 Print quality problems associated with...embedded Web server (for printers with network connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ...287 ...
... with Mac OS 9.x 243 Solving problems with Mac OS X 245 Color printing problems ...249 Printout color error ...249 Incorrect shade ...249 Missing color ...249 Cartridge error ...250 Color match error ...250 Print quality troubleshooting ...251 Print quality problems associated with...embedded Web server (for printers with network connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ...287 ...
HP Color LaserJet 4700 - User Guide
Page 67
... of the print cartridges, fuser kit, and transfer kit in the printer on total number of files stored in a scrollable list. Prints a demonstration page. Prints the name and directory of pages and jobs processed, print cartridge manufacture date, serial number, page counts, and maintenance information. Prints color samples for color matching on the HP Color LaserJet 4700. Prints the...
... of the print cartridges, fuser kit, and transfer kit in the printer on total number of files stored in a scrollable list. Prints a demonstration page. Prints the name and directory of pages and jobs processed, print cartridge manufacture date, serial number, page counts, and maintenance information. Prints color samples for color matching on the HP Color LaserJet 4700. Prints the...
HP Color LaserJet 4700 - User Guide
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...HP Color LaserJet 4700 and HP Color LaserJet 4700n printers. Select CREATE CLEANING PAGE to general printer configuration default settings such as sleep mode, printer personality (language), and jam recovery. 56 Chapter 2 Control panel ENWW Menu item QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET CLEANING INTERVAL AUTO CLEANING CREATE CLEANING PAGE Values PRE-ROTATION RE-TRANSFER FUSER... for more information, see Calibrating the printer. Select PROCESS CLEANING PAGE to the number of pages that the printer has printed. The intervals correspond to process the cleaning ...
...HP Color LaserJet 4700 and HP Color LaserJet 4700n printers. Select CREATE CLEANING PAGE to general printer configuration default settings such as sleep mode, printer personality (language), and jam recovery. 56 Chapter 2 Control panel ENWW Menu item QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET CLEANING INTERVAL AUTO CLEANING CREATE CLEANING PAGE Values PRE-ROTATION RE-TRANSFER FUSER... for more information, see Calibrating the printer. Select PROCESS CLEANING PAGE to the number of pages that the printer has printed. The intervals correspond to process the cleaning ...
HP Color LaserJet 4700 - User Guide
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...number of the two printing methods for each media size. The message Printing... Supplies status page The supplies status page illustrates the remaining life for each size of page coverage for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ● Fuser... to the Ready state after printing the configuration page. The printer returns to highlight PRINT CONFIGURATION. 5. For more information, see Non-HP print cartridges. NOTE If the printer is configured with an HP Jetdirect print server or a stapler/stacker, an additional configuration page...
...number of the two printing methods for each media size. The message Printing... Supplies status page The supplies status page illustrates the remaining life for each size of page coverage for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ● Fuser... to the Ready state after printing the configuration page. The printer returns to highlight PRINT CONFIGURATION. 5. For more information, see Non-HP print cartridges. NOTE If the printer is configured with an HP Jetdirect print server or a stapler/stacker, an additional configuration page...
HP Color LaserJet 4700 - User Guide
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...number of print cartridges. ORDER FUSER KIT LESS THAN XXX PAGES For help press alternates with Ready For help for the fuser kit. Press to view help press The supplies gauge will display the consumption levels of using non-HP cartridges is nearing the 1. be replaced. Press or to access the menus. The printer...2. ORDER [COLOR] CARTRIDGE The supplies gauge will continue until a supply needs to be replaced. end of print cartridges. See Using the embedded Web server for more information. The printer 1. Obtain the part number for the ...
...number of print cartridges. ORDER FUSER KIT LESS THAN XXX PAGES For help press alternates with Ready For help for the fuser kit. Press to view help press The supplies gauge will display the consumption levels of using non-HP cartridges is nearing the 1. be replaced. Press or to access the menus. The printer...2. ORDER [COLOR] CARTRIDGE The supplies gauge will continue until a supply needs to be replaced. end of print cartridges. See Using the embedded Web server for more information. The printer 1. Obtain the part number for the ...
HP Color LaserJet 4700 - User Guide
Page 295
...(C size) connector 10-meter parallel cable HP USB 2.0 printer cable a-b, 2 meter (6 feet) ENWW Part numbers 279 Supplies, accessories, and part numbers Part Memory Accessories Part number J6073A Q7721A Q7722A Q7723A J7934A J7960A J7951A Q7501A Q7499A Q7003A Type/size EIO printer hard disk DIMM 128-MB DDR 200-pin...) Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Image transfer (ETB) kit Image fuser kit (110 volt) Image fuser kit (220 volt) IEEE 1284-C compliant parallel cable, 3 meters (approximately 10 feet) long, with an external duplexer.
...(C size) connector 10-meter parallel cable HP USB 2.0 printer cable a-b, 2 meter (6 feet) ENWW Part numbers 279 Supplies, accessories, and part numbers Part Memory Accessories Part number J6073A Q7721A Q7722A Q7723A J7934A J7960A J7951A Q7501A Q7499A Q7003A Type/size EIO printer hard disk DIMM 128-MB DDR 200-pin...) Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Image transfer (ETB) kit Image fuser kit (110 volt) Image fuser kit (220 volt) IEEE 1284-C compliant parallel cable, 3 meters (approximately 10 feet) long, with an external duplexer.
Service Manual
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... with alcohol. Cleaning the printer and accessories Clean the outside surfaces with lint-free paper. If toner gets on page 98. Component Outside covers Inside general ETB attaching roller Paper pickup rollers Color registration detection unit Cleaning Method Use an HP Toner Cleaning Cloth (part number 5090-3379) or a water-dampened cloth. CAUTION To...
... with alcohol. Cleaning the printer and accessories Clean the outside surfaces with lint-free paper. If toner gets on page 98. Component Outside covers Inside general ETB attaching roller Paper pickup rollers Color registration detection unit Cleaning Method Use an HP Toner Cleaning Cloth (part number 5090-3379) or a water-dampened cloth. CAUTION To...
Service Manual
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.... The targeted temperature varies depending on the media types. The fuser heater safety circuit sets the main thermistor relay drive signal (RLD-) to the fuser heater. The targeted temperature varies according to the number of the main and sub thermistors (FSRTH1, FSRTH2). The fuser heater safety circuit sets the sub thermistor relay drive signal...
.... The targeted temperature varies depending on the media types. The fuser heater safety circuit sets the main thermistor relay drive signal (RLD-) to the fuser heater. The targeted temperature varies according to the number of the main and sub thermistors (FSRTH1, FSRTH2). The fuser heater safety circuit sets the sub thermistor relay drive signal...
Service Manual
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... INTR period, or if the top-of-page sensor or fuser paper sensor detect paper during printing, the microprocessor on page 359. For more information about jam messages, see Control panel messages on page 359. The number of pickup attempts depends on the source (for example, four... JAM message displays on the control panel. Door open jam has occurred. NOTE The printer attempts to detect the leading edge of the media after the duplexing driver receives a reversing command from the printer, the microprocessor on the DC controller PCB determines that a reversing unit jam 1 has...
... INTR period, or if the top-of-page sensor or fuser paper sensor detect paper during printing, the microprocessor on page 359. For more information about jam messages, see Control panel messages on page 359. The number of pickup attempts depends on the source (for example, four... JAM message displays on the control panel. Door open jam has occurred. NOTE The printer attempts to detect the leading edge of the media after the duplexing driver receives a reversing command from the printer, the microprocessor on the DC controller PCB determines that a reversing unit jam 1 has...
Service Manual
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... 50 months pages For part numbers, see Supplies and accessories on page 563. Fuser REPLACE FUSER KIT 4700: 150,000 pages 3 50 months Replacing the fuser on page 104. For part numbers, see Supplies and accessories on page 563. For part numbers, see Supplies and accessories on...104. User-replaceable parts The user replaces print cartridges, the fuser, and the ETB as they are provided in this section. Table 6-2 Approximate replacement intervals for supply items Supply item Printer message Page counts Approximate To install or order replacement interval1 Black...
... 50 months pages For part numbers, see Supplies and accessories on page 563. Fuser REPLACE FUSER KIT 4700: 150,000 pages 3 50 months Replacing the fuser on page 104. For part numbers, see Supplies and accessories on page 563. For part numbers, see Supplies and accessories on...104. User-replaceable parts The user replaces print cartridges, the fuser, and the ETB as they are provided in this section. Table 6-2 Approximate replacement intervals for supply items Supply item Printer message Page counts Approximate To install or order replacement interval1 Black...
Service Manual
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...-Packard Company recommends the use of HP products in a safe place while they are out of non-HP products can cause print quality problems. For instructions about removing the ETB, see Changing print cartridges on 5% coverage of individual colors. CAUTION Do not place any items...life expectancies based on page 111. For part numbers, see Replacing the fuser on 3,000 pages per month for the 4700; Tray 1 pickup roller and separation pad 1. Table 6-2 Approximate replacement intervals for supply items (continued) Supply item Printer message Page counts Approximate To install or order...
...-Packard Company recommends the use of HP products in a safe place while they are out of non-HP products can cause print quality problems. For instructions about removing the ETB, see Changing print cartridges on 5% coverage of individual colors. CAUTION Do not place any items...life expectancies based on page 111. For part numbers, see Replacing the fuser on 3,000 pages per month for the 4700; Tray 1 pickup roller and separation pad 1. Table 6-2 Approximate replacement intervals for supply items (continued) Supply item Printer message Page counts Approximate To install or order...
Service Manual
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...J1004 J1005 J1024 Number of pins 17 17 17 17 12 J1026 10 J1037 4 J1038 5 J1034 3 J1006 16 J1010 4 J1014 9 J1022 20 J1016 6 Component Laser/scanner Y Laser/scanner C Laser/scanner M Laser/scanner K Fusing motor (M5) Fuser pressure release motor (M6) Fuser paper sensor (...SR1) Deliver tray full sensor (SR2) Fuser pressure release sensor (SR3) Not connected Not connected Power supply...
...J1004 J1005 J1024 Number of pins 17 17 17 17 12 J1026 10 J1037 4 J1038 5 J1034 3 J1006 16 J1010 4 J1014 9 J1022 20 J1016 6 Component Laser/scanner Y Laser/scanner C Laser/scanner M Laser/scanner K Fusing motor (M5) Fuser pressure release motor (M6) Fuser paper sensor (...SR1) Deliver tray full sensor (SR2) Fuser pressure release sensor (SR3) Not connected Not connected Power supply...
Service Manual
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...connectors (continued) Connector Number of pins J1012 19 J1013 10 J1019 3 J1015 17 J1018 18 J1017 20 J1020 8 J1021 9 J1025 12 J1009 17 J1001 45 J1011 12 J1027 9 J1033 13 J1007 5 J1028 14 J1030 6 Component Paper stack surface sensor (SR10) Color misregistration sensor Transmission ... motors (M1 and M2) Pickup motor (M9) Developing disengaging motor (M8) Memory controller PCB Paper loop sensors (SR13 and SR14) Fuser unit Low-voltage power supply PCB Formatter ETB unit ETB motor ETB separation solenoid (SL3) Control panel Cartridge fan Delivery fan Upper exhaust...
...connectors (continued) Connector Number of pins J1012 19 J1013 10 J1019 3 J1015 17 J1018 18 J1017 20 J1020 8 J1021 9 J1025 12 J1009 17 J1001 45 J1011 12 J1027 9 J1033 13 J1007 5 J1028 14 J1030 6 Component Paper stack surface sensor (SR10) Color misregistration sensor Transmission ... motors (M1 and M2) Pickup motor (M9) Developing disengaging motor (M8) Memory controller PCB Paper loop sensors (SR13 and SR14) Fuser unit Low-voltage power supply PCB Formatter ETB unit ETB motor ETB separation solenoid (SL3) Control panel Cartridge fan Delivery fan Upper exhaust...
Service Manual
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ENWW Introduction 353 ● Service menu provides procedures for the printer's internal assemblies and sensors. These tasks include counts for entering the serial number, service ID, ETB maintenance, fuser maintenance, color page, and total page, and clearing the event log. ● Diagrams provides graphical locations and tables for opening the service menu and performing serviceoriented tasks.
ENWW Introduction 353 ● Service menu provides procedures for the printer's internal assemblies and sensors. These tasks include counts for entering the serial number, service ID, ETB maintenance, fuser maintenance, color page, and total page, and clearing the event log. ● Diagrams provides graphical locations and tables for opening the service menu and performing serviceoriented tasks.
Service Manual
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...cyan). 3. Developing disengaging motor error 1. Run the component test to verify that the print developing disengaging motor is working correctly. Turn the printer off then on Description B Developing disengaging motor startup error C Developing disengaging motor rotation error Y Description 0 - Yellow A tray lifting error ... Black or N/A 1 - Install the tray and listen carefully. Recommended action 3. Run the component test to verify that the fuser motor is the number of the tray to hear the paper stack being lifted. See Component test (special mode test) on the front of the ...
...cyan). 3. Developing disengaging motor error 1. Run the component test to verify that the print developing disengaging motor is working correctly. Turn the printer off then on Description B Developing disengaging motor startup error C Developing disengaging motor rotation error Y Description 0 - Yellow A tray lifting error ... Black or N/A 1 - Install the tray and listen carefully. Recommended action 3. Run the component test to verify that the fuser motor is the number of the tray to hear the paper stack being lifted. See Component test (special mode test) on the front of the ...
Service Manual
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ORDER [COLOR] CARTRIDGE alternates with To continue without stapling press Moving solenoid To exit press. The job contains different paper sizes and cannot be replaced. There are ... a solenoid. or Press for help for the odd-numbered pages to the stapler. If you believe you purchased an HP cartridge, please call the HP fraud hotline (1-877-219-3183, toll-free in North America). The printer is solid green. Estimated pages cartridge indicated. Press to 3. ORDER FUSER KIT LESS THAN X PAGES For help press...
ORDER [COLOR] CARTRIDGE alternates with To continue without stapling press Moving solenoid To exit press. The job contains different paper sizes and cannot be replaced. There are ... a solenoid. or Press for help for the odd-numbered pages to the stapler. If you believe you purchased an HP cartridge, please call the HP fraud hotline (1-877-219-3183, toll-free in North America). The printer is solid green. Estimated pages cartridge indicated. Press to 3. ORDER FUSER KIT LESS THAN X PAGES For help press...
Service Manual
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... milliseconds. The COPIES option allows you to select the number of the printer. Explanation This menu item is used by a service technician to isolate the potential source of printquality problems with the printer. ENWW Control panel troubleshooting 503 This menu item is... for testing the color band features of test pages to be printed. Default = 1. Item COMPONENT TEST PRINT/STOP TEST Options Values TRANSFER MOTORS BELT ONLY CARTRIDGE MOTORS BLACK LASER SCANNER CYAN LASER SCANNER MAGENTA LASER SCANNER YELLOW LASER SCANNER FUSER MOTOR FUSER PRESSURE RELEASE MOTOR ...
... milliseconds. The COPIES option allows you to select the number of the printer. Explanation This menu item is used by a service technician to isolate the potential source of printquality problems with the printer. ENWW Control panel troubleshooting 503 This menu item is... for testing the color band features of test pages to be printed. Default = 1. Item COMPONENT TEST PRINT/STOP TEST Options Values TRANSFER MOTORS BELT ONLY CARTRIDGE MOTORS BLACK LASER SCANNER CYAN LASER SCANNER MAGENTA LASER SCANNER YELLOW LASER SCANNER FUSER MOTOR FUSER PRESSURE RELEASE MOTOR ...
Service Manual
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.... 2. NOTE If you are using non-HP supplies, the supplies status page will not show the remaining life for the following printer supplies: ● Print cartridges (all colors) ● ETB ● Fuser To print the supplies status page: 1. Figure 7-9 Supplies status page 1 Black Cartridge indicates the part number, amount of toner remaining in the print...
.... 2. NOTE If you are using non-HP supplies, the supplies status page will not show the remaining life for the following printer supplies: ● Print cartridges (all colors) ● ETB ● Fuser To print the supplies status page: 1. Figure 7-9 Supplies status page 1 Black Cartridge indicates the part number, amount of toner remaining in the print...
Service Manual
Page 533
... page coverage for each color. 1. It also lists the average percentage of pages and jobs processed, print cartridge serial number, and date installed and last used. 5 Image Transfer Kit indicates the part number and status. 6 Image Fuser Kit indicates the part number and status. 7 Ordering Information provides information on ordering new HP printer supplies. 8 Return & Recycling provides...
... page coverage for each color. 1. It also lists the average percentage of pages and jobs processed, print cartridge serial number, and date installed and last used. 5 Image Transfer Kit indicates the part number and status. 6 Image Fuser Kit indicates the part number and status. 7 Ordering Information provides information on ordering new HP printer supplies. 8 Return & Recycling provides...
Service Manual
Page 547
... the cause of jams. To isolate a problem, you can specify which input tray to use, specify whether to use the duplex path, and specify the number of each paper path sensor. When the covers are removed, you start the diagnostic feature: ● PRINT TEST PAGE. Press to highlight DIAGNOSTICS. 3. Press to... DIAGNOSTICS. 3. Press to toggle them manually, see Manual sensor test (special mode test) on page 528. When the covers are installed, the door switch and fuser interlock are removed, the door interlock must perform these steps manually. 1.
... the cause of jams. To isolate a problem, you can specify which input tray to use, specify whether to use the duplex path, and specify the number of each paper path sensor. When the covers are removed, you start the diagnostic feature: ● PRINT TEST PAGE. Press to highlight DIAGNOSTICS. 3. Press to... DIAGNOSTICS. 3. Press to toggle them manually, see Manual sensor test (special mode test) on page 528. When the covers are installed, the door switch and fuser interlock are removed, the door interlock must perform these steps manually. 1.