HP color LaserJet 4600 Series - User Guide
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...pliable while in the print path, they are not designed for HP Color LaserJet printers. z The media you are using is too heavy for the printer, and the toner is too smooth. • Use media that meets HP paper specifications. Use only transparencies designed for proper toner adhesion. ...The transparencies you are using is uneven, too high, or too low. If this printer. See Supported media weights and sizes. Print quality troubleshooting Print quality problems associated with the printer of your letterhead to verify that the paper used meets the specifications for this solves ...
...pliable while in the print path, they are not designed for HP Color LaserJet printers. z The media you are using is too heavy for the printer, and the toner is too smooth. • Use media that meets HP paper specifications. Use only transparencies designed for proper toner adhesion. ...The transparencies you are using is uneven, too high, or too low. If this printer. See Supported media weights and sizes. Print quality troubleshooting Print quality problems associated with the printer of your letterhead to verify that the paper used meets the specifications for this solves ...
Service Manual
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...Printer-error troubleshooting ...263 Status messages ...263 Warning messages ...263 ENWW ix or lower-cassette paper sensor 250 2 x 500-sheet paper feeder upper- Cassette paper-size-detection switch 213 Internal components (rear 214 Formatter...214 Low-voltage power supply 215 Power-supply fan (HP Color LaserJet 4610n and 4650 models 217 Formatter case 218 Laser...235 Output-bin-full sensor 236 Cartridge fan...237 Formatter fan...238 Optional 500-sheet paper feeder (HP Color LaserJet 4600 and 4650 models only 239 500-sheet paper feeder top cover plate 239 500-sheet paper feeder drive...
...Printer-error troubleshooting ...263 Status messages ...263 Warning messages ...263 ENWW ix or lower-cassette paper sensor 250 2 x 500-sheet paper feeder upper- Cassette paper-size-detection switch 213 Internal components (rear 214 Formatter...214 Low-voltage power supply 215 Power-supply fan (HP Color LaserJet 4610n and 4650 models 217 Formatter case 218 Laser...235 Output-bin-full sensor 236 Cartridge fan...237 Formatter fan...238 Optional 500-sheet paper feeder (HP Color LaserJet 4600 and 4650 models only 239 500-sheet paper feeder top cover plate 239 500-sheet paper feeder drive...
Service Manual
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... Alphabetical printer messages (HP Color LaserJet 4610n and 4650 models 279 Numerical printer messages (HP Color LaserJet 4600 models 298 Numerical printer messages (HP Color LaserJet 4610n and 4650 models 311 Replacement-parts configuration (HP Color LaserJet 4610n and 4650 models 329 Formatter and DC controller 329 Formatter (new or previously installed in another printer 329 DC Controller (new or previously installed in another printer 330 Paper-path troubleshooting...
... Alphabetical printer messages (HP Color LaserJet 4610n and 4650 models 279 Numerical printer messages (HP Color LaserJet 4600 models 298 Numerical printer messages (HP Color LaserJet 4610n and 4650 models 311 Replacement-parts configuration (HP Color LaserJet 4610n and 4650 models 329 Formatter and DC controller 329 Formatter (new or previously installed in another printer 329 DC Controller (new or previously installed in another printer 330 Paper-path troubleshooting...
Service Manual
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... Resets menu ...381 Diagnostics menu ...382 Service menu ...383 Tools for troubleshooting...385 Embedded Web server (HP Color LaserJet 4600 and 4650 models only 385 To open the embedded Web server 385 Information tab 386 Settings tab...386 Networking tab 387 Other links...387 Printer Status and Alerts software 387 To specify which status messages appear...
... Resets menu ...381 Diagnostics menu ...382 Service menu ...383 Tools for troubleshooting...385 Embedded Web server (HP Color LaserJet 4600 and 4650 models only 385 To open the embedded Web server 385 Information tab 386 Settings tab...386 Networking tab 387 Other links...387 Printer Status and Alerts software 387 To specify which status messages appear...
Service Manual
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.... ■ Enhanced Help with the following Web sites: ■ HP Color LaserJet 4600 models: www.hp.com/support/clj4600 ■ HP Color LaserJet 4610n printer: www.hp.com/support/clj4610 ■ HP Color LaserJet 4650 models: www.hp.com/support/clj4650 Printer features Table 1-4 Printer features Feature Performance Memory User interface Supported printer personalities Storage features Description ■ HP Color LaserJet 4600 models: 17 pages per minute (ppm) on letter-sized...
.... ■ Enhanced Help with the following Web sites: ■ HP Color LaserJet 4600 models: www.hp.com/support/clj4600 ■ HP Color LaserJet 4610n printer: www.hp.com/support/clj4610 ■ HP Color LaserJet 4650 models: www.hp.com/support/clj4650 Printer features Table 1-4 Printer features Feature Performance Memory User interface Supported printer personalities Storage features Description ■ HP Color LaserJet 4600 models: 17 pages per minute (ppm) on letter-sized...
Service Manual
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... ISPE tools are in English.) Visit www.hp.com/support/net_printing for the HP Color LaserJet 4650 models. HP service information To locate HP-Authorized Dealers, call , 800-446-0522 HP Toolbox (HP Color LaserJet 4650 models only) To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox. For extended Service call 800-243...
... ISPE tools are in English.) Visit www.hp.com/support/net_printing for the HP Color LaserJet 4650 models. HP service information To locate HP-Authorized Dealers, call , 800-446-0522 HP Toolbox (HP Color LaserJet 4650 models only) To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox. For extended Service call 800-243...
Service Manual
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...remote printer management and troubleshooting through the printer control-panel Configure device menu. If the printer is configured through an EIO network card, configure that card through HP Web Jetadmin software. HP Jetdirect print servers HP Jetdirect print servers (network cards) can use the printer ...or EIO network cards are supported. NOTE The HP Color LaserJet 4610n printer supports only Windows 2000 and Windows XP. The HP Jetdirect print server supports Novell Directory Services (NDS) as well as bindery modes. attach the printer directly to a server or a workstation and...
...remote printer management and troubleshooting through the printer control-panel Configure device menu. If the printer is configured through an EIO network card, configure that card through HP Web Jetadmin software. HP Jetdirect print servers HP Jetdirect print servers (network cards) can use the printer ...or EIO network cards are supported. NOTE The HP Color LaserJet 4610n printer supports only Windows 2000 and Windows XP. The HP Jetdirect print server supports Novell Directory Services (NDS) as well as bindery modes. attach the printer directly to a server or a workstation and...
Service Manual
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... software installation before you can use . With the HP embedded Web server, you can do the following tasks: ■ Check the printer status. ■ View troubleshooting information. ■ View online documentation. ■ Print internal printer pages. You can run , on the CD-ROM... system, such as Microsoft Internet Explorer or Netscape Navigator. Embedded Web server (HP Color LaserJet 4600 and 4650 models only) This printer is equipped with the printer. For more information about printer and network activities. A Web server provides an environment in which Web programs...
... software installation before you can use . With the HP embedded Web server, you can do the following tasks: ■ Check the printer status. ■ View troubleshooting information. ■ View online documentation. ■ Print internal printer pages. You can run , on the CD-ROM... system, such as Microsoft Internet Explorer or Netscape Navigator. Embedded Web server (HP Color LaserJet 4600 and 4650 models only) This printer is equipped with the printer. For more information about printer and network activities. A Web server provides an environment in which Web programs...
Service Manual
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... NOTE A network administrator should instal this external print server and configure the network. Installing an HP Jetdirect print server card (HP Color LaserJet 4610n model) The HP Color LaserJet 4610n printer comes standard with remote printer management and troubleshooting through the HP Web Jetadmin software. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which external devices are supported...
... NOTE A network administrator should instal this external print server and configure the network. Installing an HP Jetdirect print server card (HP Color LaserJet 4610n model) The HP Color LaserJet 4610n printer comes standard with remote printer management and troubleshooting through the HP Web Jetadmin software. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which external devices are supported...
Service Manual
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... contains information about the following topics: ● Introduction ● Troubleshooting process ● Printer-error troubleshooting ● Replacement-parts configuration (HP Color LaserJet 4610n and 4650 models) ● Paper-path troubleshooting ● Media-transport troubleshooting ● Image-formation troubleshooting ● Image defects troubleshooting ● Interface troubleshooting ● Control-panel troubleshooting ● Tools for troubleshooting ● Diagnostics ● Test pages ● Engine resets ● Service...
... contains information about the following topics: ● Introduction ● Troubleshooting process ● Printer-error troubleshooting ● Replacement-parts configuration (HP Color LaserJet 4610n and 4650 models) ● Paper-path troubleshooting ● Media-transport troubleshooting ● Image-formation troubleshooting ● Image defects troubleshooting ● Interface troubleshooting ● Control-panel troubleshooting ● Tools for troubleshooting ● Diagnostics ● Test pages ● Engine resets ● Service...
Service Manual
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... are involved when replacing parts on the HP Color LaserJet 4610n and 4650 models. ■ Paper-path troubleshooting provides techniques to solve feed problems. Explanations are provided about print-media checks, jam troubleshooting, and the differences between jams caused by media and those caused by the printer. ■ Media-transport troubleshooting provides information about identifying and resolving...
... are involved when replacing parts on the HP Color LaserJet 4610n and 4650 models. ■ Paper-path troubleshooting provides techniques to solve feed problems. Explanations are provided about print-media checks, jam troubleshooting, and the differences between jams caused by media and those caused by the printer. ■ Media-transport troubleshooting provides information about identifying and resolving...
Service Manual
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See Calibrate Now (HP Color LaserJet 4600 models) or Full Calibrate Now (HP Color LaserJet 4610n and 4650 models). 260 Chapter 7 Troubleshooting ENWW Table 7-1 Pre-troubleshooting checklist (continued) ■ Remove the printer from the network, and ensure that the failure is associated with the printer before beginning troubleshooting. ■ For any print quality issues, calibrate the printer.
See Calibrate Now (HP Color LaserJet 4600 models) or Full Calibrate Now (HP Color LaserJet 4610n and 4650 models). 260 Chapter 7 Troubleshooting ENWW Table 7-1 Pre-troubleshooting checklist (continued) ■ Remove the printer from the network, and ensure that the failure is associated with the printer before beginning troubleshooting. ■ For any print quality issues, calibrate the printer.
Service Manual
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..., print a job from the computer that the firmware DIMM (HP Color LaserJet 4600 models) or CompactFlash (HP Color LaserJet 4610n and 4650 models) and the formatter are seated and operating correctly. 5 Remove any HP Jetdirect or other EIO cards, and then try to the printer or connected by a network? If no , check the following... If yes, then this chapter. ● Solve the print-quality problems, and then go to the printer or connected by a network. See Print-quality troubleshooting pages in the ON position. 3 Make sure that the rear fan is running, which indicates that the system is ...
..., print a job from the computer that the firmware DIMM (HP Color LaserJet 4600 models) or CompactFlash (HP Color LaserJet 4610n and 4650 models) and the formatter are seated and operating correctly. 5 Remove any HP Jetdirect or other EIO cards, and then try to the printer or connected by a network? If no , check the following... If yes, then this chapter. ● Solve the print-quality problems, and then go to the printer or connected by a network. See Print-quality troubleshooting pages in the ON position. 3 Make sure that the rear fan is running, which indicates that the system is ...
Service Manual
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...continue feature, and the function of normal printer operation and require no pending warning messages, the status message Ready appears if the printer is pressed. If a critical error persists, service is set to the HP Color LaserJet 4610n and 4650 models will continue normal ... Critical error messages inform you of a device failure. ENWW Printer-error troubleshooting 263 These messages are auto-continuable; if AUTO CONTINUE=ON the printer will not appear on . Some error messages are not affected by turning the printer off and then on the HP Color LaserJet 4600 models.
...continue feature, and the function of normal printer operation and require no pending warning messages, the status message Ready appears if the printer is pressed. If a critical error persists, service is set to the HP Color LaserJet 4610n and 4650 models will continue normal ... Critical error messages inform you of a device failure. ENWW Printer-error troubleshooting 263 These messages are auto-continuable; if AUTO CONTINUE=ON the printer will not appear on . Some error messages are not affected by turning the printer off and then on the HP Color LaserJet 4600 models.
Service Manual
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...printer messages (HP Color LaserJet 4600 models) NOTE Many of the stand and the printer. 5 Turn the printer on after the repair. Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) Message Description Action Access denied menus locked An attempt has been made to change settings. Contact the printer administrator to modify a menu item, but the printer... information. 2 Close the front covers. 264 Chapter 7 Troubleshooting ENWW The printer is on the optional printer stand, make sure that the printer is attempting to replace the DC controller PCA, the ETB...
...printer messages (HP Color LaserJet 4600 models) NOTE Many of the stand and the printer. 5 Turn the printer on after the repair. Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) Message Description Action Access denied menus locked An attempt has been made to change settings. Contact the printer administrator to modify a menu item, but the printer... information. 2 Close the front covers. 264 Chapter 7 Troubleshooting ENWW The printer is on the optional printer stand, make sure that the printer is attempting to replace the DC controller PCA, the ETB...
Service Manual
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... to step through the instructions. Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action NOTE This message might also appear if the fuser is correctly installed. See Calibrate Now (HP Color LaserJet 4600 models). DATA RECEIVED To print last page press ...2 To clear the message, turn the printer off and then on the specified drive. 1 Printing can continue for a form feed. ENWW Printer-error troubleshooting 265 A tray has been loaded with the DC controller. 3 Replace the color-registration detection unit. 4 If the message ...
... to step through the instructions. Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action NOTE This message might also appear if the fuser is correctly installed. See Calibrate Now (HP Color LaserJet 4600 models). DATA RECEIVED To print last page press ...2 To clear the message, turn the printer off and then on the specified drive. 1 Printing can continue for a form feed. ENWW Printer-error troubleshooting 265 A tray has been loaded with the DC controller. 3 Replace the color-registration detection unit. 4 If the message ...
Service Manual
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...problem might exist with the software program. 266 Chapter 7 Troubleshooting ENWW off write protection, by using HP Web Jetadmin. 2 To remove this message from the control-panel display, turn the printer off and then on. For menus press DISK FILE ...message reappears, a problem might exist with the software program. Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action DISK FILE OPERATION FAILED alternates with Ready The printer received a PJL file system command that attempted an illogical operation (for jobs that...
...problem might exist with the software program. 266 Chapter 7 Troubleshooting ENWW off write protection, by using HP Web Jetadmin. 2 To remove this message from the control-panel display, turn the printer off and then on. For menus press DISK FILE ...message reappears, a problem might exist with the software program. Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action DISK FILE OPERATION FAILED alternates with Ready The printer received a PJL file system command that attempted an illogical operation (for jobs that...
Service Manual
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... correct PIN. Initializing INSERT OR CLOSE TRAY xx For help press This message appears when the printer is necessary. 1 Press for detailed information. 2 Press and to step through the instructions. ENWW Printer-error troubleshooting 267 Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action Ready For menus press FLASH FILE SYSTEM IS FULL alternates...
... correct PIN. Initializing INSERT OR CLOSE TRAY xx For help press This message appears when the printer is necessary. 1 Press for detailed information. 2 Press and to step through the instructions. ENWW Printer-error troubleshooting 267 Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action Ready For menus press FLASH FILE SYSTEM IS FULL alternates...
Service Manual
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...is fully seated. 2 Press for detailed information. 3 Press and to step through the instructions. 268 Chapter 7 Troubleshooting ENWW Calibrate the printer after replacing the DC controller. INSTALL SUPPLIES For status press At least one supply item is missing or is ... that the installed supply item is missing, incorrectly placed, out, or low. See Calibrate Now (HP Color LaserJet 4600 models). Calibrate the printer after replacing the DC controller. See Calibrate Now (HP Color LaserJet 4600 models) . replace the connector if necessary. 5 Replace the fuser assembly. 6 Replace the DC ...
...is fully seated. 2 Press for detailed information. 3 Press and to step through the instructions. 268 Chapter 7 Troubleshooting ENWW Calibrate the printer after replacing the DC controller. INSTALL SUPPLIES For status press At least one supply item is missing or is ... that the installed supply item is missing, incorrectly placed, out, or low. See Calibrate Now (HP Color LaserJet 4600 models). Calibrate the printer after replacing the DC controller. See Calibrate Now (HP Color LaserJet 4600 models) . replace the connector if necessary. 5 Replace the fuser assembly. 6 Replace the DC ...
Service Manual
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... the ETB connectors (J4017 on the ETB and J1014 on the DC controller PCA) are good. alternates with MANUALLY FEED To continue press ENWW Printer-error troubleshooting 269 Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action INSTALL TRANSFER UNIT The transfer unit is either not installed or not correctly installed in the...
... the ETB connectors (J4017 on the ETB and J1014 on the DC controller PCA) are good. alternates with MANUALLY FEED To continue press ENWW Printer-error troubleshooting 269 Table 7-2 Alphabetical printer messages (HP Color LaserJet 4600 models) (continued) Message Description Action INSTALL TRANSFER UNIT The transfer unit is either not installed or not correctly installed in the...