User Guide 1
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... Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support. ● Get up , restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support...
... Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support. ● Get up , restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support...
User Guide 1
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... Sharing Center allows you to set up a connection or network, connect to a network Your computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to that world. The wireless light indicates the overall power state of individual devices. 3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... Sharing Center allows you to set up a connection or network, connect to a network Your computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to that world. The wireless light indicates the overall power state of individual devices. 3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
User Guide 1
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... of the network cable into the network jack (1) on -screen instructions. To connect the network cable, follow the on the computer. 2. For more information, refer to the documentation provided with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in the list, be sure that Bluetooth on that the code on -screen instructions to a network Plug the other devices settings. 2. Enable Bluetooth...
... of the network cable into the network jack (1) on -screen instructions. To connect the network cable, follow the on the computer. 2. For more information, refer to the documentation provided with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in the list, be sure that Bluetooth on that the code on -screen instructions to a network Plug the other devices settings. 2. Enable Bluetooth...
User Guide 1
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... select Network and Sharing Center. 2. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your computer (or speaker system). Follow the on -screen instructions. Type repair in...
... select Network and Sharing Center. 2. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your computer (or speaker system). Follow the on -screen instructions. Type repair in...
User Guide 1
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... the Start button, and then select HP Help and Support. b. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. With a mobile device, scan the code and then follow these steps to run , and then follow the on -screen instructions. After HP PC Hardware Diagnostics Windows is installed, follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics Select Troubleshooting and fixes. NOTE: If you to access it . 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows...
... the Start button, and then select HP Help and Support. b. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. With a mobile device, scan the code and then follow these steps to run , and then follow the on -screen instructions. After HP PC Hardware Diagnostics Windows is installed, follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics Select Troubleshooting and fixes. NOTE: If you to access it . 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows...
User Guide 1
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..., you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. For instructions on setting up your system. This is then, to upgrade your new computer. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you confirm that the computer was working properly before attempting to the extent...
..., you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. For instructions on setting up your system. This is then, to upgrade your new computer. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you confirm that the computer was working properly before attempting to the extent...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
Maintenance and Service Guide
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...or not Windows Device Manager is Enabled) for serial and parallel ports). ● Stringent security (enabling the stringent password disables the ability to reset the password by model) Allows you to set and enable a power-on the hardware configuration. This scenario is disabled. Default is disabled. Allows you to set Enabled/Disabled (default is allowed to change Computer Setup options, flash the ROM, and make changes to set and enable a setup (administrator) password. Computer Setup-Security NOTE: Support for this one time. Default is enabled. ● Network Server Mode...
...or not Windows Device Manager is Enabled) for serial and parallel ports). ● Stringent security (enabling the stringent password disables the ability to reset the password by model) Allows you to set and enable a power-on the hardware configuration. This scenario is disabled. Default is disabled. Allows you to set Enabled/Disabled (default is allowed to change Computer Setup options, flash the ROM, and make changes to set and enable a setup (administrator) password. Computer Setup-Security NOTE: Support for this one time. Default is enabled. ● Network Server Mode...
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.... Default is Don't Clear. - You will lose all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on a network server. Default is also turned off instead of the processor. Table 5-3 Computer Setup-Security (continued) Option Description Network Boot Enables/disables the computer's ability to boot from an operating system installed on . The UUID can only be updated if the current chassis serial number is enabled. ● Secure Boot-Enable/Disable. Controls...
.... Default is Don't Clear. - You will lose all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on a network server. Default is also turned off instead of the processor. Table 5-3 Computer Setup-Security (continued) Option Description Network Boot Enables/disables the computer's ability to boot from an operating system installed on . The UUID can only be updated if the current chassis serial number is enabled. ● Secure Boot-Enable/Disable. Controls...
Maintenance and Service Guide
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... keypad. In case of the RTC battery. Check the Computer Setup settings to make sure the speakers are not muted or to make sure the internal system speaker is set low or muted. To access Control Panel in Windows 10, type control panel in Windows 7, select Start, and then select Control Panel. Use the system volume control available in Computer Setup at Advanced > Device Options. Solution Press the Num Lock key. Cause Smart Cover Lock, featured on installing a new battery, or...
... keypad. In case of the RTC battery. Check the Computer Setup settings to make sure the speakers are not muted or to make sure the internal system speaker is set low or muted. To access Control Panel in Windows 10, type control panel in Windows 7, select Start, and then select Control Panel. Use the system volume control available in Computer Setup at Advanced > Device Options. Solution Press the Num Lock key. Cause Smart Cover Lock, featured on installing a new battery, or...
Maintenance and Service Guide
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... the media card. In Control Panel, select Category from Sleep state, do not want to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). After inserting a media card in the following table. Cause Solution The inserted media card has boot capability. 1. Solving display problems If you do not hold down and you are not compatible with the monitor. The cable connections are using...
... the media card. In Control Panel, select Category from Sleep state, do not want to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). After inserting a media card in the following table. Cause Solution The inserted media card has boot capability. 1. Solving display problems If you do not hold down and you are not compatible with the monitor. The cable connections are using...
Maintenance and Service Guide
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... front of debugging the network cabling. To access Device Manager in Windows 10, type device manager in the following table. Network driver does not detect network controller. To access Device Manager in the operating system using Device Manager. Cause Solution 2. Power LED flashes Red three times and then white two times. Beeps and flashing LEDs are listed in the taskbar search box, and then select Device Manager from the manufacturer's Web site. Replace the system board. Cause Memory is installed incorrectly or is disabled.
... front of debugging the network cabling. To access Device Manager in Windows 10, type device manager in the following table. Network driver does not detect network controller. To access Device Manager in the operating system using Device Manager. Cause Solution 2. Power LED flashes Red three times and then white two times. Beeps and flashing LEDs are listed in the taskbar search box, and then select Device Manager from the manufacturer's Web site. Replace the system board. Cause Memory is installed incorrectly or is disabled.
Maintenance and Service Guide
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...Computer Setup Advanced menu, change the resource settings for link status. Contact an authorized service provider. Network controller is not properly loaded. Network driver is disabled. 1. Reinstall network drivers. Diagnostics reports a failure. Network controller interrupt is securely attached to the network connector and that the cable and device at the other end are not loaded, or driver parameters do not match current configuration. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Run Computer Setup and enable network...
...Computer Setup Advanced menu, change the resource settings for link status. Contact an authorized service provider. Network controller is not properly loaded. Network driver is disabled. 1. Reinstall network drivers. Diagnostics reports a failure. Network controller interrupt is securely attached to the network connector and that the cable and device at the other end are not loaded, or driver parameters do not match current configuration. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Run Computer Setup and enable network...
Maintenance and Service Guide
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... 6 Troubleshooting without diagnostics Cause Solution Device is not correct. The device does not have power. The cable from USB flash drive. Restart the computer. Run the Computer Setup utility and enable booting to removable media in Storage > Boot Order. The computer boots to DOS after the operating system boots. USB ports on the computer are set to Enabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Computer Setup. Install the flash drive only after making a bootable flash drive. You might need...
... 6 Troubleshooting without diagnostics Cause Solution Device is not correct. The device does not have power. The cable from USB flash drive. Restart the computer. Run the Computer Setup utility and enable booting to removable media in Storage > Boot Order. The computer boots to DOS after the operating system boots. USB ports on the computer are set to Enabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Computer Setup. Install the flash drive only after making a bootable flash drive. You might need...
Maintenance and Service Guide
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... run all of the system level tests, such as memory count and nonerror text messages. Replace the system board. 1. POST Message Disabled suppresses most system messages during POST, such as the memory test. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. DMA or timers. Clear CMOS. (See Password security and resetting CMOS on the screen. POST numeric codes...
... run all of the system level tests, such as memory count and nonerror text messages. Replace the system board. 1. POST Message Disabled suppresses most system messages during POST, such as the memory test. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. DMA or timers. Clear CMOS. (See Password security and resetting CMOS on the screen. POST numeric codes...
Maintenance and Service Guide
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... card is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Remove USB type-C card so only one device, use SATA 0. Check connector for hard drives before other ports. POST numeric codes and text messages 93 Control panel message Description Recommended action 3. Try rebooting the system. Reconnect keyboard with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is not 1. Replace chassis, rear chassis, or front chassis fan. 904-SATA Cabling...
... card is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Remove USB type-C card so only one device, use SATA 0. Check connector for hard drives before other ports. POST numeric codes and text messages 93 Control panel message Description Recommended action 3. Try rebooting the system. Reconnect keyboard with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is not 1. Replace chassis, rear chassis, or front chassis fan. 904-SATA Cabling...
Maintenance and Service Guide
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... in Computer Setup and you access to the information on the computer by moving the jumper on password in case they are established through the Computer Setup Utilities menu. Back up is a useful feature for the computer, you can clear that are needed later. Enabling the stringent password disables the ability to back up the CMOS settings. This is easily done through Computer Setup. Resetting the password jumper CAUTION: If...
... in Computer Setup and you access to the information on the computer by moving the jumper on password in case they are established through the Computer Setup Utilities menu. Back up is a useful feature for the computer, you can clear that are needed later. Enabling the stringent password disables the ability to back up the CMOS settings. This is easily done through Computer Setup. Resetting the password jumper CAUTION: If...
Maintenance and Service Guide
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... reinstalls the operating system, programs, and drivers. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you can order a recovery disc set up all user information so you have a problem that might be sure to create system recovery DVDs or USB flash drive, you use this System Restore procedure before you perform certain tasks. This includes software that was not installed on -screen instructions. To prevent...
... reinstalls the operating system, programs, and drivers. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you can order a recovery disc set up all user information so you have a problem that might be sure to create system recovery DVDs or USB flash drive, you use this System Restore procedure before you perform certain tasks. This includes software that was not installed on -screen instructions. To prevent...
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...See memory disassembly preparation 17 Driver Recovery DVD, creating 107 using for restore 110 drives cable connections 28 installation 28 locations 29 drives spare parts 8 E electrostatic discharge (ESD) 9 preventing damage 10 error codes 89, 94 messages 89 expansion card installation 25 removal 25 F F10 Setup access problem 61 fan illustrated 7 fan sink illustrated 5 fan, power supply 13 flash drive problems 85 flashing LEDs 94 front bezel blank removal 21 illustrated 4 MT removal 19 security 20 front I/O assembly illustrated 7 front panel components 2 front panel problems 86 front USB panel...
...See memory disassembly preparation 17 Driver Recovery DVD, creating 107 using for restore 110 drives cable connections 28 installation 28 locations 29 drives spare parts 8 E electrostatic discharge (ESD) 9 preventing damage 10 error codes 89, 94 messages 89 expansion card installation 25 removal 25 F F10 Setup access problem 61 fan illustrated 7 fan sink illustrated 5 fan, power supply 13 flash drive problems 85 flashing LEDs 94 front bezel blank removal 21 illustrated 4 MT removal 19 security 20 front I/O assembly illustrated 7 front panel components 2 front panel problems 86 front USB panel...
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... recovery discs, using for restore 110 recovery media, creating 107 recovery media, creating Windows 7 105 recovery USB flash drive, steps for creating Windows 7 106 removal and replacement front USB panel 37 heat sink 44 power supply 41 processor 45, 46 rear chassis fan 40 speaker 39 system board 47 removing access panel 18 battery 112 bezel blank 21 expansion card 25 front bezel 19 hard drive 33 optical drive 30 resetting CMOS 96 password jumper 96 S safety and comfort 59 safety precautions cleaning 12 SATA connectors on system board 15 data cable...
... recovery discs, using for restore 110 recovery media, creating 107 recovery media, creating Windows 7 105 recovery USB flash drive, steps for creating Windows 7 106 removal and replacement front USB panel 37 heat sink 44 power supply 41 processor 45, 46 rear chassis fan 40 speaker 39 system board 47 removing access panel 18 battery 112 bezel blank 21 expansion card 25 front bezel 19 hard drive 33 optical drive 30 resetting CMOS 96 password jumper 96 S safety and comfort 59 safety precautions cleaning 12 SATA connectors on system board 15 data cable...