HP 21-2000 Support and Manuals
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User Guide - Page 2
... most models.
Not all features are set forth in all editions of companies. Software terms
By installing, copying, downloading, or otherwise using any further information or to the refund policy of the HP End User License Agreement (EULA). Second Edition: February 2014
First Edition: November 2013
Document Part Number: 742532-002
Product notice
This guide describes...
User Guide - Page 5
...Setting up your computer ...3 Connecting to the Internet (select models only 4
3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5
4 Protecting your computer ...8 Computer security features ...8
5 Troubleshooting...) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14
6 System Recovery ...16 Choosing a system recovery method ...
User Guide - Page 7
... select the HP Support Assistant app.
specifications for your computer model
● Order parts and find additional troubleshooting help
● Upgrade or replace components of your computer
Go to http://www.hp.com/supportvideos (English only).
● Learn how to use the Windows® operating system
● Find Windows password information ● Find links to driver updates ●...
User Guide - Page 9
...Support, and then click Download drivers. e. h. To prevent direct exposure to the laser beam, do not try to http://www.hp.com/ergo. 1. Download and install operating system updates. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. If necessary, click your computer model...downloaded update. 4. c. 2 Setting up...Comfort Guide. ...
User Guide - Page 10
... links provided in an unstable installation, infect the computer with your computer
After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately).
NOTE: To set up your user guides. Plug an 8-pin, RJ-45...
User Guide - Page 11
... may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the function keys at the top of the combination. Using touch gestures
You can quickly access information or perform functions by changing settings, button...
User Guide - Page 14
...risk
Computer feature
Unauthorized use . Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information
Computer viruses
Antivirus software
The free trial antivirus software that is preinstalled on the computer, includes firewall software. Windows critical security updates Updates to your computer These characters must be entered to...
User Guide - Page 15
...Error message: hard 1.
If you have problems using your computer and suggest possible solutions. See Display (monitor) on the keyboard. Select Task Manager. 3. Press ctrl+alt+delete. 2. 5 Troubleshooting
If you are still having trouble, contact support... additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for 5 or more extensive troubleshooting refer ...
User Guide - Page 16
...setting in an exceedingly hot environment. Display (monitor)
Symptom
Possible solution
Screen is blank, and
Reconnect the power cable to the back of the desktop, and then click Screen resolution.
2. Press the Sleep button (select models... back of the pins are bent, replace the monitor cable. ● If... restart the computer.
10 Chapter 5 Troubleshooting
Images on again.
● The ...
User Guide - Page 19
Replace the non-powered speakers with powered speakers.
1.
To resume from Sleep mode, press the Sleep button (select models...Sharing Center window, select Set up modem and an ...problems, and then select Troubleshoot audio playback.
A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet
Possible solution
1. Run the wireless setup...
User Guide - Page 20
... the type of device you have installed on your computer to a previous restore point. Select the Driver tab. 5.
Updating device drivers
Complete the following procedure to update a driver, or to revert to update or roll back (for example, HP DVD Writer 640b). 4. To revert to add restore points manually: 1. You can also set restore points manually. To start a system restore or...
User Guide - Page 24
... recovery image stored on your computer model (typically one or the other, ...HP Recovery Manager from the hard drive, select media, and then click Next.
8.
5. If you the specific...instructions. Choosing recovery media
● To create recovery discs, your computer, and the media can create only one set...available on systems that were originally installed on to create a recovery USB ...
User Guide - Page 29
...you want to Support, located at the top of the page, and then click Download Drivers. 3.
Select your computer model, and then select your product. 4. Downloading HP PC Hardware Diagnostics (UEFI) to determine whether the computer hardware is functioning properly. 8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that...
User Guide - Page 31
Don't forget to get help 25 Where to get help
● Use Windows Help and Support for thirty (30) days from your computer. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase...
User Guide - Page 32
... listed in the HP Worldwide Limited Warranty and Technical Support guide.
26 Chapter 10 Support information This is the fastest method of repair, because many times we can easily replace many of your computer parts that the computer was working properly before attempting to upgrade your system. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your...
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