HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... User to Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... User to Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 110
...as registry settings. From the Start screen, type h, and then select Help and Support....after a system failure is a snapshot of the HP Recovery partition on the computer. A system restore ... the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager...automatically back up the computer, create HP Recovery media. System recovery reinstalls the.... Then it on page 103. 2. HP Recovery media you create will provide the following...backups Recovery after you successfully set up using HP Recovery Manager. This step creates a backup of...
...as registry settings. From the Start screen, type h, and then select Help and Support....after a system failure is a snapshot of the HP Recovery partition on the computer. A system restore ... the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager...automatically back up the computer, create HP Recovery media. System recovery reinstalls the.... Then it on page 103. 2. HP Recovery media you create will provide the following...backups Recovery after you successfully set up using HP Recovery Manager. This step creates a backup of...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 111
...power before you will finish burning the current DVD. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of HP Recovery media can take up , restoring, and recovering If you must use an external optical drive, it ... required storage capacity for your computer from the HP website. To create HP Recovery media: 1. For U.S. From the Start screen, type recovery, and then select HP Recovery Manager. 2. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Do not...
...power before you will finish burning the current DVD. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of HP Recovery media can take up , restoring, and recovering If you must use an external optical drive, it ... required storage capacity for your computer from the HP website. To create HP Recovery media: 1. For U.S. From the Start screen, type recovery, and then select HP Recovery Manager. 2. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Do not...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 112
... Windows on page 107. ● If you have replaced the hard drive, you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to remove all ... and settings, and reinstall Windows. For more information and steps for quick and easy recovery on your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 107. ● If you want to reset...
... Windows on page 107. ● If you have replaced the hard drive, you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to remove all ... and settings, and reinstall Windows. For more information and steps for quick and easy recovery on your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 107. ● If you want to reset...
User Guide - Windows 8
Page 20
... of apps. Contains the hard drive. 12 Chapter 2 Getting to cool internal components. To access Help and Support, from the Start screen, type help, and then select Help and Support from the battery bay. NOTE: The computer fan starts up automatically to restore computer ... contact support through Help and Support. Wireless and memory module compartment Hard drive bay Contains the wireless and memory modules. If you replace the module and then receive a warning message, remove the module to cool internal components and prevent overheating. Enable airflow to know your...
... of apps. Contains the hard drive. 12 Chapter 2 Getting to cool internal components. To access Help and Support, from the Start screen, type help, and then select Help and Support from the battery bay. NOTE: The computer fan starts up automatically to restore computer ... contact support through Help and Support. Wireless and memory module compartment Hard drive bay Contains the wireless and memory modules. If you replace the module and then receive a warning message, remove the module to cool internal components and prevent overheating. Enable airflow to know your...
User Guide - Windows 8
Page 25
...are prompted to enter a security code. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. To reduce the risk of electric shock, fire, or...you are listed, you to create a new network connection. Click Settings, and then select Network and Sharing Center from the Start screen, type network and sharing. After the connection is white. Connecting to verify the name and status of the taskbar. 3. Be sure...
...are prompted to enter a security code. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. To reduce the risk of electric shock, fire, or...you are listed, you to create a new network connection. Click Settings, and then select Network and Sharing Center from the Start screen, type network and sharing. After the connection is white. Connecting to verify the name and status of the taskbar. 3. Be sure...
User Guide - Windows 8
Page 44
...performance. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness where possible. ● High performance. Removing a user-replaceable battery Your computer includes a user-replaceable battery. Turn the computer upside down the computer ... low or critical battery level. The following power plans are available: ● HP Recommended (recommended). Favors performance, but may use Power Options, from the Start screen, type power, select Settings, and then select Power Options. NOTE: The battery...
...performance. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness where possible. ● High performance. Removing a user-replaceable battery Your computer includes a user-replaceable battery. Turn the computer upside down the computer ... low or critical battery level. The following power plans are available: ● HP Recommended (recommended). Favors performance, but may use Power Options, from the Start screen, type power, select Settings, and then select Power Options. NOTE: The battery...
User Guide - Windows 8
Page 46
...more than 50 percent, recharge the battery before returning it separately in the Sleep state, the computer initiates Hibernation. Storing a user-replaceable battery CAUTION: To reduce the risk of time. do not disassemble, crush, or puncture; If the battery is available ●... stored battery should be unused and unplugged from the Start screen, select My computer, and then select User guides. Replacing a user-replaceable battery Battery Check in fire or water. To access the user guides, select the HP Support Assistant app from external power for extended periods of ...
...more than 50 percent, recharge the battery before returning it separately in the Sleep state, the computer initiates Hibernation. Storing a user-replaceable battery CAUTION: To reduce the risk of time. do not disassemble, crush, or puncture; If the battery is available ●... stored battery should be unused and unplugged from the Start screen, select My computer, and then select User guides. Replacing a user-replaceable battery Battery Check in fire or water. To access the user guides, select the HP Support Assistant app from external power for extended periods of ...
User Guide - Windows 8
Page 48
... the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be replaced. Shut down (turning off , the AC adapter ...computer ● When you are unable to the computer, and then plug it into an AC outlet. 4. The Shut down the computer with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power Turn on the computer. ● If the power lights turn on, the AC adapter is working...
... the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be replaced. Shut down (turning off , the AC adapter ...computer ● When you are unable to the computer, and then plug it into an AC outlet. 4. The Shut down the computer with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power Turn on the computer. ● If the power lights turn on, the AC adapter is working...
User Guide - Windows 8
Page 56
... removing or installing a drive, shut down through devices and security wands. Replacing a hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Do not drop...Before handling a drive, discharge static electricity by performing regular maintenance tasks, using tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. See Handling drives on it, or expose it down the computer. 8 Maintaining your computer It ...
... removing or installing a drive, shut down through devices and security wands. Replacing a hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Do not drop...Before handling a drive, discharge static electricity by performing regular maintenance tasks, using tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. See Handling drives on it, or expose it down the computer. 8 Maintaining your computer It ...
User Guide - Windows 8
Page 60
... with a second memory module, be upgraded by deleting unnecessary files. 2. From the Start screen, type disk, select Settings, and then select Free up disk space by adding a memory module or replacing the existing memory module in the Sleep state. Follow the on or in one of the... computer under the hard drive cover. Your computer is on -screen instructions. WARNING! CAUTION: Electrostatic discharge (ESD) can be sure that you are identical. To add or replace a memory module: CAUTION: To prevent information loss or an unresponsive system: Shut down the...
... with a second memory module, be upgraded by deleting unnecessary files. 2. From the Start screen, type disk, select Settings, and then select Free up disk space by adding a memory module or replacing the existing memory module in the Sleep state. Follow the on or in one of the... computer under the hard drive cover. Your computer is on -screen instructions. WARNING! CAUTION: Electrostatic discharge (ESD) can be sure that you are identical. To add or replace a memory module: CAUTION: To prevent information loss or an unresponsive system: Shut down the...
User Guide - Windows 8
Page 73
...Recovery after a system failure is also useful if you add photos, video, music, and other personal files, create a backup of the HP Recovery partition on page 66. 2. A system restore point contains information that were installed at the factory. ● Minimized Image Recovery-Reinstalls...and Support. After you backed up the computer, create HP Recovery media. A system restore point is corrupted or has been replaced. Restoring files is only as good as a software update, security scanning, or system diagnostics). From the Start screen, type help , and then select Help and Support...
...Recovery after a system failure is also useful if you add photos, video, music, and other personal files, create a backup of the HP Recovery partition on page 66. 2. A system restore point contains information that were installed at the factory. ● Minimized Image Recovery-Reinstalls...and Support. After you backed up the computer, create HP Recovery media. A system restore point is corrupted or has been replaced. Restoring files is only as good as a software update, security scanning, or system diagnostics). From the Start screen, type help , and then select Help and Support...
User Guide - Windows 8
Page 74
... File History, see Recovering using HP Recovery Manager. For worldwide support, go /contactHP. HP Recovery Manager will be created. If you can use an external optical drive, it on. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ●..., double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; To create HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating HP Recovery media HP Recovery Manager is not enabled by reinstalling Windows or choose to http://welcome...
... File History, see Recovering using HP Recovery Manager. For worldwide support, go /contactHP. HP Recovery Manager will be created. If you can use an external optical drive, it on. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ●..., double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; To create HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating HP Recovery media HP Recovery Manager is not enabled by reinstalling Windows or choose to http://welcome...
User Guide - Windows 8
Page 75
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 69. ● If you have replaced the hard drive, you want to restore the system to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery... Partition option. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you can use ...
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 69. ● If you have replaced the hard drive, you want to restore the system to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery... Partition option. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you can use ...
User Guide - Windows 8
Page 81
... 32 play, pause, resume 31 previous track or section 31 switch screen image 31 volume down 32 volume mute 32 volume up 32 wireless ...back up personal files 66 backing up software and information 60 backups 65 battery conserving power 37 disposing 38 replacing 38 resolving a low battery level 38 storing 38 battery bay 12, 13 battery information, finding 37 battery... determining version 62 downloading an update 63 updating 62 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 70 buttons left TouchPad 8 optical drive eject 4 power 10 right TouchPad 8 TouchPad on/off 8...
... 32 play, pause, resume 31 previous track or section 31 switch screen image 31 volume down 32 volume mute 32 volume up 32 wireless ...back up personal files 66 backing up software and information 60 backups 65 battery conserving power 37 disposing 38 replacing 38 resolving a low battery level 38 storing 38 battery bay 12, 13 battery information, finding 37 battery... determining version 62 downloading an update 63 updating 62 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 70 buttons left TouchPad 8 optical drive eject 4 power 10 right TouchPad 8 TouchPad on/off 8...