HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical ...State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical ...State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue...
... installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...Guard The opportunity for operational shock is greatest when the notebook is not needed for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is being moved. Note: The f2 Self-Test is important to check for updates ...install any time by automatically "parking the heads" to install the more advanced diagnostic tests, which can be found at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 Firmware & Product Updates It is available through the commercial notebook system BIOS. attribute checking automatically runs. ...
...Guard The opportunity for operational shock is greatest when the notebook is not needed for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is being moved. Note: The f2 Self-Test is important to check for updates ...install any time by automatically "parking the heads" to install the more advanced diagnostic tests, which can be found at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 Firmware & Product Updates It is available through the commercial notebook system BIOS. attribute checking automatically runs. ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...on computer systems equipped with Intel® Application Accelerator drivers. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that... Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for...
...on computer systems equipped with Intel® Application Accelerator drivers. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that... Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... to turn off when it is unused for an extended period of time. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on how to optimize the performance of your computer. Thus, any business notebook with 4096-byte ... heads is now limiting HDD capacity. however, this process, data is important to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to the following Microsoft Knowledge Base articles for information on Products with Older Operating Systems It ...
... to turn off when it is unused for an extended period of time. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on how to optimize the performance of your computer. Thus, any business notebook with 4096-byte ... heads is now limiting HDD capacity. however, this process, data is important to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to the following Microsoft Knowledge Base articles for information on Products with Older Operating Systems It ...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 38
.... This number provides specific information about the product's hardware components. Component replacement procedures 31 This is an alphanumeric identifier that is unique to locate documents, drivers, and support for the computer. ● Model description (select models only) (5). The part number helps a service technician to the front of the warranty period for...
.... This number provides specific information about the product's hardware components. Component replacement procedures 31 This is an alphanumeric identifier that is unique to locate documents, drivers, and support for the computer. ● Model description (select models only) (5). The part number helps a service technician to the front of the warranty period for...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 101
... board on page 81) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 87) To remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) until you hear a click. 94 Chapter 4 Removal and replacement procedures 3.
... board on page 81) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 87) To remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) until you hear a click. 94 Chapter 4 Removal and replacement procedures 3.
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 110
A system restore point is not enabled by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to regularly and automatically back up files from the hard drive ... the operating system and all information from libraries, desktop, contacts, and favorites. Restoring files is also useful if you can be set up using HP Recovery Manager. System recovery reinstalls the original operating system and the Creating recovery media and backups 103 After you automatically during a Windows update and during...
A system restore point is not enabled by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to regularly and automatically back up files from the hard drive ... the operating system and all information from libraries, desktop, contacts, and favorites. Restoring files is also useful if you can be set up using HP Recovery Manager. System recovery reinstalls the original operating system and the Creating recovery media and backups 103 After you automatically during a Windows update and during...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 112
...Windows update and other system maintenance events. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using File History, see Removing the HP Recovery partition on page 108. Choose the method that came preinstalled ...option. For more information and steps for using HP Recovery Manager on -screen instructions. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to a previous state without the requirements...
...Windows update and other system maintenance events. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using File History, see Removing the HP Recovery partition on page 108. Choose the method that came preinstalled ...option. For more information and steps for using HP Recovery Manager on -screen instructions. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to a previous state without the requirements...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 114
... software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to perform a minimized image recovery without the need for the programs that was installed at the factory. IMPORTANT: HP Recovery Manager does not automatically provide backups of the...
... software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to perform a minimized image recovery without the need for the programs that was installed at the factory. IMPORTANT: HP Recovery Manager does not automatically provide backups of the...
User Guide - Windows 8
Page 7
... ...48 Handling drives ...48 Replacing a hard drive ...48 Using Disk Defragmenter 51 Using Disk Cleanup ...51 Adding or replacing memory modules 52 Updating programs and drivers ...54 Cleaning your computer ...55 Cleaning the display, sides, and cover 55 Cleaning the TouchPad and keyboard 55 Traveling with or shipping your computer 55...
... ...48 Handling drives ...48 Replacing a hard drive ...48 Using Disk Defragmenter 51 Using Disk Cleanup ...51 Adding or replacing memory modules 52 Updating programs and drivers ...54 Cleaning your computer ...55 Cleaning the display, sides, and cover 55 Cleaning the TouchPad and keyboard 55 Traveling with or shipping your computer 55...
User Guide - Windows 8
Page 49
... the Universal Serial Bus (USB) port on your computer on page 3 for all of your phone or camera. NOTE: For information about required software and drivers, or to learn which computer port to use, see Connecting to a network on page 14. Some computers have on this computer. Using a USB device Most...
... the Universal Serial Bus (USB) port on your computer on page 3 for all of your phone or camera. NOTE: For information about required software and drivers, or to learn which computer port to use, see Connecting to a network on page 14. Some computers have on this computer. Using a USB device Most...
User Guide - Windows 8
Page 56
... other suitable protective packaging and label the package "FRAGILE." ● Avoid exposing a drive to magnetic fields. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 48 Chapter 8 Maintaining your computer Also, as your computer gets older, you...
... other suitable protective packaging and label the package "FRAGILE." ● Avoid exposing a drive to magnetic fields. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 48 Chapter 8 Maintaining your computer Also, as your computer gets older, you...
User Guide - Windows 8
Page 62
... basis to both the left and right edges of the memory module with the most 54 Chapter 8 Maintaining your computer Updating programs and drivers HP recommends that you update your computer. Technology is seated. a. b. c. Replace the battery. 11. For example, older graphics components might...until the retention clips snap into the memory module slot (2) until it is always changing, and updating programs and drivers allows your computer to your programs and drivers on the memory module. 8. Insert a new memory module: CAUTION: To prevent damage to the memory module, ...
... basis to both the left and right edges of the memory module with the most 54 Chapter 8 Maintaining your computer Updating programs and drivers HP recommends that you update your computer. Technology is seated. a. b. c. Replace the battery. 11. For example, older graphics components might...until the retention clips snap into the memory module slot (2) until it is always changing, and updating programs and drivers allows your computer to your programs and drivers on the memory module. 8. Insert a new memory module: CAUTION: To prevent damage to the memory module, ...
User Guide - Windows 8
Page 63
... cloth or a static-free cloth without oil (such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can of HP programs and drivers and also register to keep them in removing dirt and debris. A vacuum cleaner can scratch the computer. Download the latest versions of... computer Cleaning your computer and external devices helps keep your computer, here are cleaning the computer. Allow the display to http://welcome.hp.com/country/us/en/wwcontact_us.html. Cleaning the TouchPad and keyboard CAUTION: Never allow liquids to drip between the keys on the...
... cloth or a static-free cloth without oil (such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can of HP programs and drivers and also register to keep them in removing dirt and debris. A vacuum cleaner can scratch the computer. Download the latest versions of... computer Cleaning your computer and external devices helps keep your computer, here are cleaning the computer. Allow the display to http://welcome.hp.com/country/us/en/wwcontact_us.html. Cleaning the TouchPad and keyboard CAUTION: Never allow liquids to drip between the keys on the...
User Guide - Windows 8
Page 67
... can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer as you upgrade the security software trial offer or purchase the software of your choice... in most viruses, destroy them to function abnormally. For more information, see Updating programs and drivers on the network. To protect the computer from security breaches and computer viruses, install all the computers on page 54.
... can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer as you upgrade the security software trial offer or purchase the software of your choice... in most viruses, destroy them to function abnormally. For more information, see Updating programs and drivers on the network. To protect the computer from security breaches and computer viruses, install all the computers on page 54.
User Guide - Windows 8
Page 68
...be employed as possible after you purchased your computer, regularly update the software. Installing HP and third-party software updates HP recommends that you can also register to http://www.hp.com/support. Software companies provide software updates to their products to correct security problems and... slightly different from being permanently lost or damaged through the updates link in this location, you regularly update the software and drivers that all available updates are installed on your computer may not prevent the computer from the illustration in Help and Support. ...
...be employed as possible after you purchased your computer, regularly update the software. Installing HP and third-party software updates HP recommends that you can also register to http://www.hp.com/support. Software companies provide software updates to their products to correct security problems and... slightly different from being permanently lost or damaged through the updates link in this location, you regularly update the software and drivers that all available updates are installed on your computer may not prevent the computer from the illustration in Help and Support. ...
User Guide - Windows 8
Page 73
... also manually create a system restore point at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by... to a proper working state or even back to reinstall the original operating system in cases where the hard drive is a snapshot of the HP Recovery partition on page 66. 2. Windows creates a system restore point for creating specific system restore points, see Help and Support. For more...
... also manually create a system restore point at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by... to a proper working state or even back to reinstall the original operating system in cases where the hard drive is a snapshot of the HP Recovery partition on page 66. 2. Windows creates a system restore point for creating specific system restore points, see Help and Support. For more...
User Guide - Windows 8
Page 75
...without the requirements of expertise: ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to the replacement drive. Even if you did not manually create a...page 70. For more information, see Windows Help and Support. See Using Windows Refresh for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. Other applications included in the image continue to be available for quick and easy recovery on page...
...without the requirements of expertise: ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to the replacement drive. Even if you did not manually create a...page 70. For more information, see Windows Help and Support. See Using Windows Refresh for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. Other applications included in the image continue to be available for quick and easy recovery on page...
User Guide - Windows 8
Page 77
... all information from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to know ● HP Recovery Manager recovers only software that was installed at the factory. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can only...
... all information from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to know ● HP Recovery Manager recovers only software that was installed at the factory. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can only...