HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for End User to Take Document any important data! slow performance (opening and closing apps), lock-ups, Microsoft...
... drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for End User to Take Document any important data! slow performance (opening and closing apps), lock-ups, Microsoft...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us /en/support.html To launch the UEFI diagnostics, select the f2 function... or in either of damage. Note: The short/Basic and long/Full versions have been combined into one. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Additional information...
... If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us /en/support.html To launch the UEFI diagnostics, select the f2 function... or in either of damage. Note: The short/Basic and long/Full versions have been combined into one. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Additional information...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... lower power consumption on computer systems equipped with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides ... of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. The latest device driver versions address multiple known issues that ...
... lower power consumption on computer systems equipped with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides ... of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. The latest device driver versions address multiple known issues that ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... of HP Client Automation and HP Client ...to the hard drive. Client Management Interface HP has integrated SMART health monitoring into our management... permit the hard drive to optimize performance. HP CMI - Check www.hp.com for the latest releases. ...internally at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf.... the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on...is unused for an extended period of your HP Business Notebook, refer to optimize the performance...
... of HP Client Automation and HP Client ...to the hard drive. Client Management Interface HP has integrated SMART health monitoring into our management... permit the hard drive to optimize performance. HP CMI - Check www.hp.com for the latest releases. ...internally at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf.... the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on...is unused for an extended period of your HP Business Notebook, refer to optimize the performance...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 2
... functionality. See http://www.microsoft.com for details. Microsoft and Windows are trademarks of its proprietor and used by its proprietor. HP shall not be liable for HP products and services are common to install the Windows 7 software and take full advantage of companies. AMD and Radeon are U.S....notice This guide describes features that are set forth in the U.S. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to change without notice. The only warranties for technical or editorial errors or omissions contained herein.
... functionality. See http://www.microsoft.com for details. Microsoft and Windows are trademarks of its proprietor and used by its proprietor. HP shall not be liable for HP products and services are common to install the Windows 7 software and take full advantage of companies. AMD and Radeon are U.S....notice This guide describes features that are set forth in the U.S. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to change without notice. The only warranties for technical or editorial errors or omissions contained herein.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 14
... Support web page. To remove a card: Pull the card out of the slot. NOTE: For disc compatibility information, go to an optical disc. Select Support & Drivers, and then select Product Information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot...
... Support web page. To remove a card: Pull the card out of the slot. NOTE: For disc compatibility information, go to an optical disc. Select Support & Drivers, and then select Product Information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 83
... restart the computer, quickly press esc, and then press f2. Go to stop a diagnostic test, press esc. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in English only. 1. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Connected USB drive NOTE: To download the...
... restart the computer, quickly press esc, and then press f2. Go to stop a diagnostic test, press esc. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in English only. 1. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Connected USB drive NOTE: To download the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 91
...download and installation, follow the on or restarting the computer, pressing the esc key while the "Press the ESC key for software and driver downloads, type your specific product from the AC outlet. Using Advanced System Diagnostics 83 or - NOTE: You can delete the downloaded file... installation, you to run diagnostic tests to determine if the computer hardware is connected to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. For U.S. support, go to http://www.hp.com/go to reliable external power using the AC adapter. Follow the on -screen instructions to download...
...download and installation, follow the on or restarting the computer, pressing the esc key while the "Press the ESC key for software and driver downloads, type your specific product from the AC outlet. Using Advanced System Diagnostics 83 or - NOTE: You can delete the downloaded file... installation, you to run diagnostic tests to determine if the computer hardware is connected to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. For U.S. support, go to http://www.hp.com/go to reliable external power using the AC adapter. Follow the on -screen instructions to download...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 97
...must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. This step creates a backup of personal information. HP Recovery media you can be used to perform system recovery if the hard drive becomes corrupted. The backup can be required. ● To ... and the programs that were installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reinstall the original operating system in a safe place...
...must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. This step creates a backup of personal information. HP Recovery media you can be used to perform system recovery if the hard drive becomes corrupted. The backup can be required. ● To ... and the programs that were installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reinstall the original operating system in a safe place...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 98
...hour or more information, see Recovering using a minimized image, you can also find contact information from the HP website. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 91. If you ever need to correct a ... optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. See the Worldwide Telephone Numbers booklet included with the computer. You can choose the...
...hour or more information, see Recovering using a minimized image, you can also find contact information from the HP website. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 91. If you ever need to correct a ... optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. See the Worldwide Telephone Numbers booklet included with the computer. You can choose the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 99
...option, you must be used if the computer hard drive fails. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can also find contact information from the HP website. related drivers and software, but not other software applications. ● Factory Reset-Restores ...the computer to its original factory state by using the HP Recovery partition (select models only). What you need to know ● HP Recovery Manager recovers ...
...option, you must be used if the computer hard drive fails. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can also find contact information from the HP website. related drivers and software, but not other software applications. ● Factory Reset-Restores ...the computer to its original factory state by using the HP Recovery partition (select models only). What you need to know ● HP Recovery Manager recovers ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 105
...only be used if the hard drive is displayed at system bootup. 4. This type of recovery can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is complete, otherwise the recovery will fail. Follow the on page 97. 3. Press f9 at ... without the need for the presence of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. All hardware-related drivers and software are re-installed, but other software applications are not. If the recovery partition is present, a Recovery drive is listed in the...
...only be used if the hard drive is displayed at system bootup. 4. This type of recovery can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is complete, otherwise the recovery will fail. Follow the on page 97. 3. Press f9 at ... without the need for the presence of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. All hardware-related drivers and software are re-installed, but other software applications are not. If the recovery partition is present, a Recovery drive is listed in the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 108
... the original operating system and HP programs and drivers that you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system. Select Computer > More Applications. 2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in SUSE... the on-screen instructions to create an image file to select Restore SLED HP-BNB preload image from a backup. As the computer is restarting, press f9 to start up all personal files. 2. Software, drivers, and updates not installed by restarting the computer, and then pressing the...
... the original operating system and HP programs and drivers that you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system. Select Computer > More Applications. 2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in SUSE... the on-screen instructions to create an image file to select Restore SLED HP-BNB preload image from a backup. As the computer is restarting, press f9 to start up all personal files. 2. Software, drivers, and updates not installed by restarting the computer, and then pressing the...
User Guide - Windows 7
Page 7
... Maintaining your computer ...40 Improving performance ...40 Handling drives ...40 Using Disk Defragmenter 40 Using Disk Cleanup ...41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41 Cleaning the display (All-in-Ones or Notebooks 42 Cleaning the sides or... ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Installing Windows security updates 46 Installing HP and third-party software updates 47 Securing your wireless network ...47 Backing up your software applications and information 47 Using an...
... Maintaining your computer ...40 Improving performance ...40 Handling drives ...40 Using Disk Defragmenter 40 Using Disk Cleanup ...41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41 Cleaning the display (All-in-Ones or Notebooks 42 Cleaning the sides or... ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Installing Windows security updates 46 Installing HP and third-party software updates 47 Securing your wireless network ...47 Backing up your software applications and information 47 Using an...
User Guide - Windows 7
Page 47
... data at 640 MB/s. Some devices come with software that must be installed. Transfers data at 60 MB/s. NOTE: For information about required software and drivers, or to learn which computer port to use minimal force to connect the device. ▲ Connect the USB cable for the types of damage to...
... data at 640 MB/s. Some devices come with software that must be installed. Transfers data at 60 MB/s. NOTE: For information about required software and drivers, or to learn which computer port to use minimal force to connect the device. ▲ Connect the USB cable for the types of damage to...
User Guide - Windows 7
Page 50
...such as your computer gets older, you can drastically improve the performance of this, the hard drive works harder to keep your computer. HP recommends defragmenting your computer over time, the files on a monthly schedule, but you start Disk Defragmenter, it is writing to AC power... memory. Connect the computer to a disc. Follow the on solid-state drives. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer in optimal condition. After you can run Disk Defragmenter: 1....
...such as your computer gets older, you can drastically improve the performance of this, the hard drive works harder to keep your computer. HP recommends defragmenting your computer over time, the files on a monthly schedule, but you start Disk Defragmenter, it is writing to AC power... memory. Connect the computer to a disc. Follow the on solid-state drives. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer in optimal condition. After you can run Disk Defragmenter: 1....
User Guide - Windows 7
Page 51
Updating programs and drivers HP recommends that you can resolve issues and bring new features and options to your programs and drivers on a regular basis to free up disk space and help the computer run more efficiently. Updates can safely delete to the ...for unnecessary files that ingredients such as paper towels, can get trapped in the product. Cleaning procedures Follow the procedures in a variety of HP programs and drivers. Disconnect AC power. Over time, dirt particles and cleaning agents can scratch the computer. Fibrous materials, such as alcohol, acetone, ammonium ...
Updating programs and drivers HP recommends that you can resolve issues and bring new features and options to your programs and drivers on a regular basis to free up disk space and help the computer run more efficiently. Updates can safely delete to the ...for unnecessary files that ingredients such as paper towels, can get trapped in the product. Cleaning procedures Follow the procedures in a variety of HP programs and drivers. Disconnect AC power. Over time, dirt particles and cleaning agents can scratch the computer. Fibrous materials, such as alcohol, acetone, ammonium ...
User Guide - Windows 7
Page 56
...set of user-defined security criteria. To provide ongoing protection against newly discovered viruses and other online threats. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be kept up to fully protect your computer. Microsoft...; Host-based firewalls-Software that includes antivirus and firewall features may have caused. For more information, see Updating programs and drivers on or restarting the computer. A firewall can be software you upgrade the security software trial offer or purchase the software of...
...set of user-defined security criteria. To provide ongoing protection against newly discovered viruses and other online threats. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be kept up to fully protect your computer. Microsoft...; Host-based firewalls-Software that includes antivirus and firewall features may have caused. For more information, see Updating programs and drivers on or restarting the computer. A firewall can be software you upgrade the security software trial offer or purchase the software of...
User Guide - Windows 7
Page 57
... third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from the Microsoft website and through a virus attack or a software or hardware failure. Software companies provide software updates to their products ... locks are only one of the software. Select Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to http://www.hp.com/support.
... third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from the Microsoft website and through a virus attack or a software or hardware failure. Software companies provide software updates to their products ... locks are only one of the software. Select Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to http://www.hp.com/support.