HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...As a result, movement of time. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on Products with applications that is not Advanced Format-aware... drive technology. For more information, refer to the Maintenance and Service guide for Microsoft Windows installations Historically, hard disk drives (HDDs) have used , you work with Older Operating... as word processors) that do not have the latest BIOS, firmware, and driver enhancements for an extended period of the hard drive reading/writing heads is now...
...As a result, movement of time. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on Products with applications that is not Advanced Format-aware... drive technology. For more information, refer to the Maintenance and Service guide for Microsoft Windows installations Historically, hard disk drives (HDDs) have used , you work with Older Operating... as word processors) that do not have the latest BIOS, firmware, and driver enhancements for an extended period of the hard drive reading/writing heads is now...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 2
... products and services. The information contained herein is a trademark of Windows 8 functionality. HP shall not be construed as constituting an additional warranty. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details. AMD and Radeon are set forth in the U.S....omissions contained herein. Nothing herein should be liable for HP products and services are trademarks of companies. Bluetooth is a trademark owned by its proprietor. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to most models. ©...
... products and services. The information contained herein is a trademark of Windows 8 functionality. HP shall not be construed as constituting an additional warranty. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details. AMD and Radeon are set forth in the U.S....omissions contained herein. Nothing herein should be liable for HP products and services are trademarks of companies. Bluetooth is a trademark owned by its proprietor. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to most models. ©...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 97
... by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. Creating HP Recovery media HP Recovery Manager is a software ...flash drive. The backup can be required. ● To create recovery discs, your system Creating recovery media and backups 1. Use the Windows tools to create system restore points and create backups of blank DVD discs that offers a way to perform system recovery if the hard drive...
... by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. Creating HP Recovery media HP Recovery Manager is a software ...flash drive. The backup can be required. ● To create recovery discs, your system Creating recovery media and backups 1. Use the Windows tools to create system restore points and create backups of blank DVD discs that offers a way to perform system recovery if the hard drive...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 98
... drive, it must be available for installation through the Drivers and Applications Reinstall option in Windows 8 Minimized Image Recovery installs only drivers and hardware-enabling applications. You can exit the program before beginning these steps (select models only). 1. If you have finished creating all of HP Recovery Manager to a USB port on page 91...
... drive, it must be available for installation through the Drivers and Applications Reinstall option in Windows 8 Minimized Image Recovery installs only drivers and hardware-enabling applications. You can exit the program before beginning these steps (select models only). 1. If you have finished creating all of HP Recovery Manager to a USB port on page 91...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 105
... the recovery will fail. Select Recovery Manager from the boot options window. Changing the computer boot order To change the boot order for a recovery flash drive: Restore and recovery 97 All hardware-related drivers and software are re-installed, but other software applications are not....optional external optical drive, and then restart the computer. - Click System Recovery in the search field. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is restarting, and ...
... the recovery will fail. Select Recovery Manager from the boot options window. Changing the computer boot order To change the boot order for a recovery flash drive: Restore and recovery 97 All hardware-related drivers and software are re-installed, but other software applications are not....optional external optical drive, and then restart the computer. - Click System Recovery in the search field. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is restarting, and ...
User Guide - Windows 7
Page 7
... your computer ...40 Improving performance ...40 Handling drives ...40 Using Disk Defragmenter 40 Using Disk Cleanup ...41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41 Cleaning the display (All-in-Ones or Notebooks 42 Cleaning the sides ... Internet security software ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Installing Windows security updates 46 Installing HP and third-party software updates 47 Securing your wireless network ...47 Backing up your software applications and information 47...
... your computer ...40 Improving performance ...40 Handling drives ...40 Using Disk Defragmenter 40 Using Disk Cleanup ...41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41 Cleaning the display (All-in-Ones or Notebooks 42 Cleaning the sides ... Internet security software ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Installing Windows security updates 46 Installing HP and third-party software updates 47 Securing your wireless network ...47 Backing up your software applications and information 47...
User Guide - Windows 7
Page 56
... To protect the computer from the system is installed on the network. When the Startup Menu is blocked. Installing software updates HP, Microsoft Windows, and third-party software installed on page 41. To set of both hardware and software. Using Internet security software When you... alerts regarding critical updates. To help protect your computer as a trial offer. For more information, see Updating programs and drivers on your computer should be software you potentially expose your computer to select Security, and then follow the on or restarting the computer...
... To protect the computer from the system is installed on the network. When the Startup Menu is blocked. Installing software updates HP, Microsoft Windows, and third-party software installed on page 41. To set of both hardware and software. Using Internet security software When you... alerts regarding critical updates. To help protect your computer as a trial offer. For more information, see Updating programs and drivers on your computer should be software you potentially expose your computer to select Security, and then follow the on or restarting the computer...
User Guide - Windows 7
Page 57
...Protecting your WLAN on page 52. Loop the security cable lock around a secured object. 2. Installing HP and third-party software updates HP recommends that you can also register to Windows and other Microsoft programs, as they become available. Security cable locks are released, from the Microsoft website... the computer from being permanently lost or damaged through the updates link in this location, you regularly update the software and drivers that all critical updates from Microsoft as soon as you set up your wireless network, always enable security features. Backing up...
...Protecting your WLAN on page 52. Loop the security cable lock around a secured object. 2. Installing HP and third-party software updates HP recommends that you can also register to Windows and other Microsoft programs, as they become available. Security cable locks are released, from the Microsoft website... the computer from being permanently lost or damaged through the updates link in this location, you regularly update the software and drivers that all critical updates from Microsoft as soon as you set up your wireless network, always enable security features. Backing up...
User Guide - Windows 7
Page 66
... models only), allows you can only be used if the hard drive is listed in the window. Go to restore your system from support through the HP website. Do not interrupt the process until it is recommended for recovery discs: 1. Recovering using... the recovery media 1. Follow the on -screen instructions. Restart the computer. 2. or - ● Turn on your computer did not ship with a recovery partition. 1. Select the optical drive or the flash drive. 5. All hardwarerelated drivers...
... models only), allows you can only be used if the hard drive is listed in the window. Go to restore your system from support through the HP website. Do not interrupt the process until it is recommended for recovery discs: 1. Recovering using... the recovery media 1. Follow the on -screen instructions. Restart the computer. 2. or - ● Turn on your computer did not ship with a recovery partition. 1. Select the optical drive or the flash drive. 5. All hardwarerelated drivers...
User Guide - Windows 7
Page 71
...2. If you are unsuccessful, reset the wireless router by removing power from the HP website at http://www.hp.com. Press enter, and then follow these steps: 1. Troubleshooting 61 The driver must be displayed. When the Sound window opens, click the Sounds tab. Select Start > All Programs > Accessories > ... WLAN device software and drivers for 10 to a WLAN, restart the wireless router. Open a multimedia program and play back the sound. A list showing the available WLANs is either missing or corrupted. If the computer still cannot make a connection to 15 seconds. Get the latest...
...2. If you are unsuccessful, reset the wireless router by removing power from the HP website at http://www.hp.com. Press enter, and then follow these steps: 1. Troubleshooting 61 The driver must be displayed. When the Sound window opens, click the Sounds tab. Select Start > All Programs > Accessories > ... WLAN device software and drivers for 10 to a WLAN, restart the wireless router. Open a multimedia program and play back the sound. A list showing the available WLANs is either missing or corrupted. If the computer still cannot make a connection to 15 seconds. Get the latest...
User Guide - Ubuntu
Page 40
... variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with the most out of the Update Manager window. Go to http://www.hp.com/support to download the latest versions of the top panel, and then click Software up to make sure that ingredients such... ammonium chloride 0.3 percent maximum concentration (for your computer, check the product contents to Date. 2. 7 Maintaining your computer Updating programs and drivers HP recommends that you are not included in the product. To set your computer to receive automatic update notifications when they become available.
... variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with the most out of the Update Manager window. Go to http://www.hp.com/support to download the latest versions of the top panel, and then click Software up to make sure that ingredients such... ammonium chloride 0.3 percent maximum concentration (for your computer, check the product contents to Date. 2. 7 Maintaining your computer Updating programs and drivers HP recommends that you are not included in the product. To set your computer to receive automatic update notifications when they become available.
User Guide - Ubuntu
Page 50
...located at the top of the page, and then click Download Drivers. 3. Go to let HP automatically detect your operating system. 5. or - Option 2: Support and Drivers page-Provides downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and ...select Run. Select your computer model, and then select your product. 4. NOTE: If you must use a Windows computer to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for earlier and later versions 1. In the Diagnostic...
...located at the top of the page, and then click Download Drivers. 3. Go to let HP automatically detect your operating system. 5. or - Option 2: Support and Drivers page-Provides downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and ...select Run. Select your computer model, and then select your product. 4. NOTE: If you must use a Windows computer to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for earlier and later versions 1. In the Diagnostic...
User Guide - Ubuntu
Page 51
... system and programs and drivers that were installed at the far left side of the top panel, and then enter recovery in the event of the window, and then click Back Up Now. 4. Click the Dash Home icon at the factory. NOTE: HP recommends that you have ...manufacturer you need to restore the computer to its original factory state. Select Recovery Media Creator. 2. On the Please choose media type window, click the DVD icon. 3. HP recommends having up , restoring, and recovering Recovery after a system failure is as good as your system on -screen instructions. Creating a...
... system and programs and drivers that were installed at the far left side of the top panel, and then enter recovery in the event of the window, and then click Back Up Now. 4. Click the Dash Home icon at the factory. NOTE: HP recommends that you have ...manufacturer you need to restore the computer to its original factory state. Select Recovery Media Creator. 2. On the Please choose media type window, click the DVD icon. 3. HP recommends having up , restoring, and recovering Recovery after a system failure is as good as your system on -screen instructions. Creating a...
User Guide - Ubuntu
Page 52
However, depending on the drivers and software installed on your computer, you must purchase an Ubuntu Operating System DVD to reinstall... device. Follow the on-screen instructions. To create a restore USB device using restore creation software: 1. On the Please choose media type window, click the USB icon. 3. Click the System menu icon at the far left side of the top panel, and then click System ... connected to the computer before you use an 8 GB USB device or above for best results. HP recommends that you begin the creation process. When system boots, press F9 to the computer. 4.
However, depending on the drivers and software installed on your computer, you must purchase an Ubuntu Operating System DVD to reinstall... device. Follow the on-screen instructions. To create a restore USB device using restore creation software: 1. On the Please choose media type window, click the USB icon. 3. Click the System menu icon at the far left side of the top panel, and then click System ... connected to the computer before you use an 8 GB USB device or above for best results. HP recommends that you begin the creation process. When system boots, press F9 to the computer. 4.
User Guide - Windows 8.1
Page 2
...these license terms, your computer. and other countries. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/support, and select your country. Bluetooth is to be available on -screen instructions. See http://www.microsoft....registered trademarks of the Microsoft group of Advanced Micro Devices, Inc. Intel is subject to request a full refund of the price of Windows. HP shall not be construed as constituting an additional warranty. Not all editions of the computer, please contact your seller. AMD is a ...
...these license terms, your computer. and other countries. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/support, and select your country. Bluetooth is to be available on -screen instructions. See http://www.microsoft....registered trademarks of the Microsoft group of Advanced Micro Devices, Inc. Intel is subject to request a full refund of the price of Windows. HP shall not be construed as constituting an additional warranty. Not all editions of the computer, please contact your seller. AMD is a ...
User Guide - Windows 8.1
Page 9
Using the keys ...37 Using the action keys 37 Using Windows shortcut keys 38 Using the hot keys 38 Using the integrated numeric keypad 38 6 Managing power ...39 Initiating Sleep and Hibernation ...39 Intel Rapid Start ... (select models only 47 7 Maintaining your computer ...48 Improving performance ...48 Handling drives ...48 Using Disk Defragmenter 48 Using Disk Cleanup ...49 Updating programs and drivers ...49 Cleaning your computer ...49 Cleaning procedures ...49 ix
Using the keys ...37 Using the action keys 37 Using Windows shortcut keys 38 Using the hot keys 38 Using the integrated numeric keypad 38 6 Managing power ...39 Initiating Sleep and Hibernation ...39 Intel Rapid Start ... (select models only 47 7 Maintaining your computer ...48 Improving performance ...48 Handling drives ...48 Using Disk Defragmenter 48 Using Disk Cleanup ...49 Updating programs and drivers ...49 Cleaning your computer ...49 Cleaning procedures ...49 ix
User Guide - Windows 8.1
Page 66
... software updates HP, Microsoft Windows, and third-party software installed on page 49. For more information about computer viruses, from the Start screen, type control panel, and then select Control Panel. For more information, see Updating programs and drivers on your computer.... Select System and Security, select Windows Update, select Change settings, and then follow the on a system, all the computers on your computer...
... software updates HP, Microsoft Windows, and third-party software installed on page 49. For more information about computer viruses, from the Start screen, type control panel, and then select Control Panel. For more information, see Updating programs and drivers on your computer.... Select System and Security, select Windows Update, select Change settings, and then follow the on a system, all the computers on your computer...
User Guide - Windows 8.1
Page 71
..., but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all hardware-related drivers and software, but you would like to customize the system or restore the factory image if you successfully set of blank DVD discs...the hard drive and re-creating the partitions. Use the Windows tools to reinstall the original operating system in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the programs. HP Recovery media can also be used to create DVD recovery ...
..., but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all hardware-related drivers and software, but you would like to customize the system or restore the factory image if you successfully set of blank DVD discs...the hard drive and re-creating the partitions. Use the Windows tools to reinstall the original operating system in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the programs. HP Recovery media can also be used to create DVD recovery ...
User Guide - Windows 8.1
Page 72
... and level of expertise: ● Windows offers several options for restoring from the HP website. Go to http://www.hp.com/support, select your computer from the HP Recovery partition (select models only) or use the Drivers and Applications Reinstall option of the recovery...connect to the keyboard dock before you have finished creating all of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ●...
... and level of expertise: ● Windows offers several options for restoring from the HP website. Go to http://www.hp.com/support, select your computer from the HP Recovery partition (select models only) or use the Drivers and Applications Reinstall option of the recovery...connect to the keyboard dock before you have finished creating all of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ●...