HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
...? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g.
...? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g.
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... are configured with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance...drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues.
... are configured with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance...drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues.
HP 15 Notebook PC Maintenance and Service Guide
Page 2
... may require upgraded and/or separately purchased hardware, drivers, and/or software to most models. Bluetooth is a trademark owned by its proprietor. Nothing herein should be liable for HP products and services are trademarks of companies. and other countries. registered trademarks of the ...subject to install the Windows 7 software and take full advantage of its proprietor and used by Hewlett-Packard Company under license. HP shall not be construed as constituting an additional warranty. Some features may require upgraded and/ or separately purchased hardware and/or ...
... may require upgraded and/or separately purchased hardware, drivers, and/or software to most models. Bluetooth is a trademark owned by its proprietor. Nothing herein should be liable for HP products and services are trademarks of companies. and other countries. registered trademarks of the ...subject to install the Windows 7 software and take full advantage of its proprietor and used by Hewlett-Packard Company under license. HP shall not be construed as constituting an additional warranty. Some features may require upgraded and/ or separately purchased hardware and/or ...
HP 15 Notebook PC Maintenance and Service Guide
Page 9
9 Backing up, restoring, and recovering (select models only 78 Creating recovery media and backups ...78 Creating HP Recovery media ...78 Restore and recovery ...79 Recovering using HP Recovery Manager 80 What you need to know 80 Using the HP Recovery partition (select models only 80 Using HP Recovery media to recover 81 Changing the computer boot order 81 Removing the HP Recovery partition (select models only 81 10 Power cord set requirements ...82 Requirements for all countries ...82 Requirements for specific countries and regions 82 11 Recycling ...84 Index ...85 ix
9 Backing up, restoring, and recovering (select models only 78 Creating recovery media and backups ...78 Creating HP Recovery media ...78 Restore and recovery ...79 Recovering using HP Recovery Manager 80 What you need to know 80 Using the HP Recovery partition (select models only 80 Using HP Recovery media to recover 81 Changing the computer boot order 81 Removing the HP Recovery partition (select models only 81 10 Power cord set requirements ...82 Requirements for all countries ...82 Requirements for specific countries and regions 82 11 Recycling ...84 Index ...85 ix
HP 15 Notebook PC Maintenance and Service Guide
Page 13
Category Description Support PS/2 interface Power requirements Supports the following AC adapters: 1M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: ● 4 cell, 41 Whr, 2.8 AH ● 3 cell, 31 Whr, 2.8 AH Security Kensington Security Lock Operating ... (64 bit) Windows 8.1 with Bing image (64 bit) with 2 years 100GB OneDrive Windows 8.1 Ubuntu FreeDOS 2.0 Serviceability End user replaceable parts: AC adapter Battery Keyboard (select model replacement only) Memory module Optical drive Hard drive WLAN module 3
Category Description Support PS/2 interface Power requirements Supports the following AC adapters: 1M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: ● 4 cell, 41 Whr, 2.8 AH ● 3 cell, 31 Whr, 2.8 AH Security Kensington Security Lock Operating ... (64 bit) Windows 8.1 with Bing image (64 bit) with 2 years 100GB OneDrive Windows 8.1 Ubuntu FreeDOS 2.0 Serviceability End user replaceable parts: AC adapter Battery Keyboard (select model replacement only) Memory module Optical drive Hard drive WLAN module 3
HP 15 Notebook PC Maintenance and Service Guide
Page 15
... both audio-out (headphone) and audio-in (microphone). To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Depending on -screen instructions. This jack does not support optional microphone... Power light (2) Hard drive or eMMC light (3) Audio-out (headphone) jack/Audio-in (microphone) jack (4) USB 2.0 port (5) Optical drive (select models only) (6) Optical drive eject button Description ● On: The computer is on. ● Blinking: The computer is in Hibernation. NOTE: For disc ...
... both audio-out (headphone) and audio-in (microphone). To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Depending on -screen instructions. This jack does not support optional microphone... Power light (2) Hard drive or eMMC light (3) Audio-out (headphone) jack/Audio-in (microphone) jack (4) USB 2.0 port (5) Optical drive (select models only) (6) Optical drive eject button Description ● On: The computer is on. ● Blinking: The computer is in Hibernation. NOTE: For disc ...
HP 15 Notebook PC Maintenance and Service Guide
Page 17
... 7 For optimal transmission, keep the areas immediately around the antennas free from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Some models allow you to your country or region. To use . (3) Webcam Records video, captures photographs. For wireless regulatory notices, see...
... 7 For optimal transmission, keep the areas immediately around the antennas free from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Some models allow you to your country or region. To use . (3) Webcam Records video, captures photographs. For wireless regulatory notices, see...
HP 15 Notebook PC Maintenance and Service Guide
Page 19
Top 9 On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is amber when all capital letters. ● Amber: Computer sound is off . NOTE: On some models, the wireless light is on . Lights Component (1) (2) Caps lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all wireless devices are off . ● Off: Computer sound is on .
Top 9 On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is amber when all capital letters. ● Amber: Computer sound is off . NOTE: On some models, the wireless light is on . Lights Component (1) (2) Caps lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all wireless devices are off . ● Off: Computer sound is on .
HP 15 Notebook PC Maintenance and Service Guide
Page 21
... Windows key again will return you to the previous screen. NOTE: The keypad function that is active when the computer is turned back on select models, the spacebar. Top 11 Execute frequently used like an external numeric keypad. When num lock has been enabled, it can be used system functions. Keys...
... Windows key again will return you to the previous screen. NOTE: The keypad function that is active when the computer is turned back on select models, the spacebar. Top 11 Execute frequently used like an external numeric keypad. When num lock has been enabled, it can be used system functions. Keys...
HP 15 Notebook PC Maintenance and Service Guide
Page 23
... product name and serial number of the tablet or on the keyboard base. Locating system information 13 If you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc key combination to restore computer functionality, and then contact support through Help and Support. From...
... product name and serial number of the tablet or on the keyboard base. Locating system information 13 If you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc key combination to restore computer functionality, and then contact support through Help and Support. From...
HP 15 Notebook PC Maintenance and Service Guide
Page 24
...: For display assembly subcomponent level spare part information, see not spared Display assembly subcomponents on the service tag at the bottom of your computer, including model, serial number, product key, and length of warranty, are on page 17. Keyboard (includes keyboard cable): For use in Canada 776778-DB1 For use in...
...: For display assembly subcomponent level spare part information, see not spared Display assembly subcomponents on the service tag at the bottom of your computer, including model, serial number, product key, and length of warranty, are on page 17. Keyboard (includes keyboard cable): For use in Canada 776778-DB1 For use in...
HP 15 Notebook PC Maintenance and Service Guide
Page 25
...models without eMMC 776785-001 For use in models without Windows 8.1 782104-001 Intel Core i3-4010U processor for use in models...Models with a hard drive and optical drive: Intel Core i3-4010U processor for use in models without Windows 8.1 782103-001 Intel Core i3-4010U processor for use in model... with Windows 8.1 Standard 782103-501 Intel Core i3-4005U processor for use in models... in models without Windows...Models with a hard drive and no optical drive: Intel Core i3-4010U processor for use in models...
...models without eMMC 776785-001 For use in models without Windows 8.1 782104-001 Intel Core i3-4010U processor for use in models...Models with a hard drive and optical drive: Intel Core i3-4010U processor for use in models without Windows 8.1 782103-001 Intel Core i3-4010U processor for use in model... with Windows 8.1 Standard 782103-501 Intel Core i3-4005U processor for use in models... in models without Windows...Models with a hard drive and no optical drive: Intel Core i3-4010U processor for use in models...
HP 15 Notebook PC Maintenance and Service Guide
Page 26
...-001 752237-001 776906-001 776772-001 777664-001 779456-001 776777-001 776775-001 16 Chapter 3 Illustrated parts catalog Item (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) (22) Component Intel Core i3-4005U processor for use with Windows 8.1 Standard Intel Pentium N3530 processor ... module: Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models Speakers (include, speaker cables, and 4 rubber isolators) Li-ion battery 4 cell, 41-Wh, 2.8-Ah 3 cell, 31-Wh, 2.8-Ah Base enclosure (includes battery ...
...-001 752237-001 776906-001 776772-001 777664-001 779456-001 776777-001 776775-001 16 Chapter 3 Illustrated parts catalog Item (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) (22) Component Intel Core i3-4005U processor for use with Windows 8.1 Standard Intel Pentium N3530 processor ... module: Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models Speakers (include, speaker cables, and 4 rubber isolators) Li-ion battery 4 cell, 41-Wh, 2.8-Ah 3 cell, 31-Wh, 2.8-Ah Base enclosure (includes battery ...
HP 15 Notebook PC Maintenance and Service Guide
Page 28
... memory module (PC3, 12800, 1600-MHz) RTC battery HDMI to VGA adapter WLAN Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 18 Chapter 3 Illustrated parts catalog
... memory module (PC3, 12800, 1600-MHz) RTC battery HDMI to VGA adapter WLAN Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 18 Chapter 3 Illustrated parts catalog
HP 15 Notebook PC Maintenance and Service Guide
Page 29
...cables and transceivers and 2 rubber screw covers) Display enclosure Base enclosure for use in models with an optical drive Display bezel (includes 2 rubber screw covers and rubber bumpers) ...panel (includes 2 rubber screw covers) Speakers (include subwoofer, speaker cables, and 4 rubber isolators) 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim Heat sink 4 cell, 41 Wh, 2.8-Ah...and right hinges and 2 rubber screw covers) Audio/USB port TouchPad button board (includes cable) 15.6-in the Netherlands (includes keyboard cable) Power button board (includes cable) Cover Kit (includes service...
...cables and transceivers and 2 rubber screw covers) Display enclosure Base enclosure for use in models with an optical drive Display bezel (includes 2 rubber screw covers and rubber bumpers) ...panel (includes 2 rubber screw covers) Speakers (include subwoofer, speaker cables, and 4 rubber isolators) 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim Heat sink 4 cell, 41 Wh, 2.8-Ah...and right hinges and 2 rubber screw covers) Audio/USB port TouchPad button board (includes cable) 15.6-in the Netherlands (includes keyboard cable) Power button board (includes cable) Cover Kit (includes service...
HP 15 Notebook PC Maintenance and Service Guide
Page 30
...782104-001 782104-501 782105-001 782105-501 782106-001 782106-501 Description Screw Kit Top cover for use in models without eMMC (includes TouchPad and cable) Top cover for use in models with eMMC (includes TouchPad and cable) Webcamera/microphone module 3 cell, 31 Wh, 2.8-Ah, Li-ion ..., bracket, cable, and screws) System board with Intel Celeron N2830 processor for use in models with a hard drive and optical drive without Windows 8.1 System board with Intel Celeron N2830 processor for use in models with a hard drive and optical drive with Windows 8.1 Standard System board with Intel Pentium ...
...782104-001 782104-501 782105-001 782105-501 782106-001 782106-501 Description Screw Kit Top cover for use in models without eMMC (includes TouchPad and cable) Top cover for use in models with eMMC (includes TouchPad and cable) Webcamera/microphone module 3 cell, 31 Wh, 2.8-Ah, Li-ion ..., bracket, cable, and screws) System board with Intel Celeron N2830 processor for use in models with a hard drive and optical drive without Windows 8.1 System board with Intel Celeron N2830 processor for use in models with a hard drive and optical drive with Windows 8.1 Standard System board with Intel Pentium ...
HP 15 Notebook PC Maintenance and Service Guide
Page 36
... available in your location. This chapter provides removal and replacement procedures for details. Make special note of your warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer...
... available in your location. This chapter provides removal and replacement procedures for details. Make special note of your warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer...
HP 15 Notebook PC Maintenance and Service Guide
Page 44
... Provider parts Component replacement procedures NOTE: Details about your computer. See Locating system information on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 34 Chapter 6 Removal and replacement procedures for Authorized Service...
... Provider parts Component replacement procedures NOTE: Details about your computer. See Locating system information on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 34 Chapter 6 Removal and replacement procedures for Authorized Service...
HP 15 Notebook PC Maintenance and Service Guide
Page 65
...power cord from the computer. 4. e. System board NOTE: The system board spare part kit includes replacement thermal material. Turn off or in models without Windows 8.1 System board with Intel Pentium N3530 processor for use with Windows 8.1 Standard System board with Windows 8.1 Standard Spare part number...board with Intel Core i3-4010U processor for use with Windows 8.1 Standard System board with Intel Core i3-4005U processor for use in models without Windows 8.1 System board with Intel Core i3-4005U processor for use with Windows 8.1 Standard System board with Intel Pentium N3530 ...
...power cord from the computer. 4. e. System board NOTE: The system board spare part kit includes replacement thermal material. Turn off or in models without Windows 8.1 System board with Intel Pentium N3530 processor for use with Windows 8.1 Standard System board with Windows 8.1 Standard Spare part number...board with Intel Core i3-4010U processor for use with Windows 8.1 Standard System board with Intel Core i3-4005U processor for use in models without Windows 8.1 System board with Intel Core i3-4005U processor for use with Windows 8.1 Standard System board with Intel Pentium N3530 ...
HP 15 Notebook PC Maintenance and Service Guide
Page 74
4. Thoroughly clean the thermal connections (1) on a computer model equipped with a graphics subsystem with the replacement heat sink. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Replace the thermal material that ...
4. Thoroughly clean the thermal connections (1) on a computer model equipped with a graphics subsystem with the replacement heat sink. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Replace the thermal material that ...