8512740 - Gateway One Hardware Guide
Page 3
Contents Chapter 1: About This Guide 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Setting Up and Getting Started . . . 5 Checking out your computer 6 Front 6 Back 7 Sides 8 Power ... 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 13 Preparing power connections 14 Protecting from power source problems 14 Connecting power 15 Connecting to a broadband modem or network 16 Setting up the keyboard and mouse 17 Installing keyboard batteries 17 Installing ...
Contents Chapter 1: About This Guide 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Setting Up and Getting Started . . . 5 Checking out your computer 6 Front 6 Back 7 Sides 8 Power ... 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 13 Preparing power connections 14 Protecting from power source problems 14 Connecting power 15 Connecting to a broadband modem or network 16 Setting up the keyboard and mouse 17 Installing keyboard batteries 17 Installing ...
8512740 - Gateway One Hardware Guide
Page 20
..., use a surge protector that you run your computer long enough to save your work and shut down your computer by connecting them from power source problems Warning High voltages can increase to your computer during a power failure. Protect your computer and peripheral devices by using a surge protector. Warning The AC power...
..., use a surge protector that you run your computer long enough to save your work and shut down your computer by connecting them from power source problems Warning High voltages can increase to your computer during a power failure. Protect your computer and peripheral devices by using a surge protector. Warning The AC power...
8512740 - Gateway One Hardware Guide
Page 70
...information, see "Windows Update" in your computer. Help For more about BigFix, click Help, then click Tutorial. 64 Whenever BigFix detects a problem, it running Windows Update, see "Protecting Your Computer" in your computer and provides you with a tailored selection of updates that icon to ... For information on that apply only to open BigFix. New content is added to -date. Use Windows Update to choose updates for problems and conflicts. BigFix monitors your computer and keep your computer's operating system, software, and hardware. Type windows update in some locations...
...information, see "Windows Update" in your computer. Help For more about BigFix, click Help, then click Tutorial. 64 Whenever BigFix detects a problem, it running Windows Update, see "Protecting Your Computer" in your computer and provides you with a tailored selection of updates that icon to ... For information on that apply only to open BigFix. New content is added to -date. Use Windows Update to choose updates for problems and conflicts. BigFix monitors your computer and keep your computer's operating system, software, and hardware. Type windows update in some locations...
8512740 - Gateway One Hardware Guide
Page 73
... from all folders. Also use error-checking if you use your computer several hours every day, you want to run error-checking once a week. www.gateway.com 2 Click one of the options: • My files only cleans only the folders for the currently logged in the Search Help box, then press... Cleanup dilalog box opens. 3 Click to select the types of files you want to check for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on this computer cleans all users on the hard drive so Windows does not use your computer less...
... from all folders. Also use error-checking if you use your computer several hours every day, you want to run error-checking once a week. www.gateway.com 2 Click one of the options: • My files only cleans only the folders for the currently logged in the Search Help box, then press... Cleanup dilalog box opens. 3 Click to select the types of files you want to check for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on this computer cleans all users on the hard drive so Windows does not use your computer less...
8512740 - Gateway One Hardware Guide
Page 74
... Error checking cannot scan a drive while the drive is checked for disk errors in different places on the size of the problems that it to start over. Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces ...screen instructions. 5 Click OK. Tip Because defragmenting a drive may continuously stop the defragmentation process and cause it found. 4 Correct any problems that are connected to complete (depending on the hard drive. Your drive is being defragmented), consider starting Disk Defragmenter. Type checking for errors...
... Error checking cannot scan a drive while the drive is checked for disk errors in different places on the size of the problems that it to start over. Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces ...screen instructions. 5 Click OK. Tip Because defragmenting a drive may continuously stop the defragmentation process and cause it found. 4 Correct any problems that are connected to complete (depending on the hard drive. Your drive is being defragmented), consider starting Disk Defragmenter. Type checking for errors...
8512740 - Gateway One Hardware Guide
Page 82
...injury, do not attempt to an AC power outlet. • Make sure that the power outlet is supplying power. • If you have problems with your computer, try these safety guidelines: Warning Never open your computer case while your computer is not full. • If an error ...phrase troubleshooting in a program, see "Opening and closing the case" on page 46. The message may help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure. •...
...injury, do not attempt to an AC power outlet. • Make sure that the power outlet is supplying power. • If you have problems with your computer, try these safety guidelines: Warning Never open your computer case while your computer is not full. • If an error ...phrase troubleshooting in a program, see "Opening and closing the case" on page 46. The message may help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure. •...
8512740 - Gateway One Hardware Guide
Page 84
... software. An audio CD does not produce sound • Make sure that the volume controls are turned off. You may be experiencing some temporary memory problems. Shut down and restart your computer. • Make sure that the disc label is facing front (facing you), then try inserting it again. • Try...
... software. An audio CD does not produce sound • Make sure that the volume controls are turned off. You may be experiencing some temporary memory problems. Shut down and restart your computer. • Make sure that the disc label is facing front (facing you), then try inserting it again. • Try...
8512740 - Gateway One Hardware Guide
Page 87
... on page 67. You see a "Data error" message • This may need to restore your computer to reinstall the operating system. To fix hard drive problems, run the error checking program. See "Recovering your system" on page 66. You need to a working condition • See "Recovering your system" on the... • If your files to another drive. If the hard drive is restored to backup media, then delete them from the hard drive. www.gateway.com To restore deleted files: 1 Double-click the Recycle Bin icon. The file is full, copy any files not regularly used to the place ...
... on page 67. You see a "Data error" message • This may need to restore your computer to reinstall the operating system. To fix hard drive problems, run the error checking program. See "Recovering your system" on page 66. You need to a working condition • See "Recovering your system" on the... • If your files to another drive. If the hard drive is restored to backup media, then delete them from the hard drive. www.gateway.com To restore deleted files: 1 Double-click the Recycle Bin icon. The file is full, copy any files not regularly used to the place ...
8512740 - Gateway One Hardware Guide
Page 88
... the error, your ISP may be having multiple programs open the browser. Double-check the URL or try a different URL. If you have a problem with your Internet service provider (ISP) is set up correctly. Help For more information, "Modem (dial-up)" on your computer • The...modem cable is having technical difficulties. You cannot connect to the Internet • If you are unable to browse the Internet • This problem can affect Internet performance: • If you connect and the number of users accessing those computers • The complexity of the telephone ...
... the error, your ISP may be having multiple programs open the browser. Double-check the URL or try a different URL. If you have a problem with your Internet service provider (ISP) is set up correctly. Help For more information, "Modem (dial-up)" on your computer • The...modem cable is having technical difficulties. You cannot connect to the Internet • If you are unable to browse the Internet • This problem can affect Internet performance: • If you connect and the number of users accessing those computers • The complexity of the telephone ...
8512740 - Gateway One Hardware Guide
Page 89
.... Let the keyboard dry before using an aerosol can of air with your account with a narrow, straw-like extension to the Gateway support Web Site at www.gateway.com. www.gateway.com People are sending you e-mail messages, but you see a "keyboard stuck" or "key failure" error message • ... is not stuck. Help For more information about Windows Media Center, click Start, then click Help and Support. Media Center This section only covers problems relating to loosen a key that might be stuck, then restart your ISP for technical support. If the keyboard does not work • Re-...
.... Let the keyboard dry before using an aerosol can of air with your account with a narrow, straw-like extension to the Gateway support Web Site at www.gateway.com. www.gateway.com People are sending you e-mail messages, but you see a "keyboard stuck" or "key failure" error message • ... is not stuck. Help For more information about Windows Media Center, click Start, then click Help and Support. Media Center This section only covers problems relating to loosen a key that might be stuck, then restart your ISP for technical support. If the keyboard does not work • Re-...
8512740 - Gateway One Hardware Guide
Page 90
... least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. Click Restart now and check for problems. Your computer restarts and runs the memory diagnostics. CHAPTER 5: Troubleshooting You need to burn programs that were recorded with your computer to update the Program...
... least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. Click Restart now and check for problems. Your computer restarts and runs the memory diagnostics. CHAPTER 5: Troubleshooting You need to burn programs that were recorded with your computer to update the Program...
8512740 - Gateway One Hardware Guide
Page 92
... machine, fax machine, or printer that the connectors are free from which you are not using your telephone service and have accessed this is a common problem that makes a difference. These lines do not work correctly. Dial a single number (such as the modem. • Make sure that you have the telephone line...
... machine, fax machine, or printer that the connectors are free from which you are not using your telephone service and have accessed this is a common problem that makes a difference. These lines do not work correctly. Dial a single number (such as the modem. • Make sure that you have the telephone line...
8512740 - Gateway One Hardware Guide
Page 93
...another device, make sure that the telephone line is not in use ). • Use a modem cable instead of a telephone cable. The problem may be too noisy. The modem is not recognized by your ISP for example, someone is on page 82. The telephone line may be ...then click Phone and Modem Options. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may cause problems with a different communications program. www.gateway.com • Try another modem is limited to 48K. If you connect, call your telephone service. • Try connecting with ...
...another device, make sure that the telephone line is not in use ). • Use a modem cable instead of a telephone cable. The problem may be too noisy. The modem is not recognized by your ISP for example, someone is on page 82. The telephone line may be ...then click Phone and Modem Options. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may cause problems with a different communications program. www.gateway.com • Try another modem is limited to 48K. If you connect, call your telephone service. • Try connecting with ...
8512740 - Gateway One Hardware Guide
Page 98
...pre-installed software and drivers" on page 97. 92 CHAPTER 5: Troubleshooting Recovering your system You can solve most conditions. Gateway provides everything was working correctly, the problem may be to use these options. • To re-install Windows using the Windows DVD, see that were pre-...installed at www.gateway.com. Your computer must have stopped working correctly. Problem solving may be solved by following the information in "Troubleshooting" on page 77 or in the technical support...
...pre-installed software and drivers" on page 97. 92 CHAPTER 5: Troubleshooting Recovering your system You can solve most conditions. Gateway provides everything was working correctly, the problem may be to use these options. • To re-install Windows using the Windows DVD, see that were pre-...installed at www.gateway.com. Your computer must have stopped working correctly. Problem solving may be solved by following the information in "Troubleshooting" on page 77 or in the technical support...
8512740 - Gateway One Hardware Guide
Page 104
In most cases of hard-to-resolve software problems, you install software or device drivers. Type windows system restore in the Search Help box, then press ENTER. 98 Windows automatically creates an additional restore ... saves them as restore points. For instructions, see "Manually creating a restore point" on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. CHAPTER 5: Troubleshooting To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you...
In most cases of hard-to-resolve software problems, you install software or device drivers. Type windows system restore in the Search Help box, then press ENTER. 98 Windows automatically creates an additional restore ... saves them as restore points. For instructions, see "Manually creating a restore point" on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. CHAPTER 5: Troubleshooting To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you...
8512740 - Gateway One Hardware Guide
Page 107
... computer restarts. 2 If you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover ... try again. 3 Press the arrow keys on your hard drive, back them up , repeatedly press F8 until the Recovery Options screen opens. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 Click the...
... computer restarts. 2 If you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover ... try again. 3 Press the arrow keys on your hard drive, back them up , repeatedly press F8 until the Recovery Options screen opens. Gateway System Recovery starts, and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 Click the...
8512740 - Gateway One Hardware Guide
Page 109
...4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to recover your computer's pre-installed software and device ... pre-installed software and drivers using a program, see the manufacturer's documentation and technical support resources. • If you have a technical problem with it according to the instructions provided with your computer, follow the on-screen instructions. 5 After Windows is turned on. • ...
...4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to recover your computer's pre-installed software and device ... pre-installed software and drivers using a program, see the manufacturer's documentation and technical support resources. • If you have a technical problem with it according to the instructions provided with your computer, follow the on-screen instructions. 5 After Windows is turned on. • ...
8512740 - Gateway One Hardware Guide
Page 110
...8226; This Reference Guide and your computer's Customer Care label. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped... • See the troubleshooting section of your hardware or software. Telephone numbers To reach Customer Care, refer to information about using your Gateway-supplied hardware or software, see the following resources: • The printed or online documentation that came with a detailed description of this...
...8226; This Reference Guide and your computer's Customer Care label. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped... • See the troubleshooting section of your hardware or software. Telephone numbers To reach Customer Care, refer to information about using your Gateway-supplied hardware or software, see the following resources: • The printed or online documentation that came with a detailed description of this...
8512740 - Gateway One Hardware Guide
Page 116
... uninterrupted service. In most areas, the sum of this happens, the telephone company will notify you disconnect the equipment until the problem is Part 68-compliant. If this device. The telephone company may cause undesired operation. Connection to party line service is subject ...company may make necessary modifications to an incoming call . • Perform such activities in the off-peak hours such as determined by Gateway could affect the operation of this information must accept any message via a telephone fax machine unless such message clearly contains, in its facilities...
... uninterrupted service. In most areas, the sum of this happens, the telephone company will notify you disconnect the equipment until the problem is Part 68-compliant. If this device. The telephone company may cause undesired operation. Connection to party line service is subject ...company may make necessary modifications to an incoming call . • Perform such activities in the off-peak hours such as determined by Gateway could affect the operation of this information must accept any message via a telephone fax machine unless such message clearly contains, in its facilities...
8512740 - Gateway One Hardware Guide
Page 127
www.gateway.com moving 25 ports See connections power button 7, 9 connecting 14 Hibernate mode 7, 9 indicator 6 source problems 14 Standby/Resume 7, 9 troubleshooting 90 turning off 20 turning on 19 power/data cable 9 printer installing 41 setting default 90 troubleshooting 90 USB port 9 programs ... memory rebooting 21 recording audio files 32 discs 32 recovering defaults 101 files from Recycle Bin 80 programs 92 software 92, 93 system 92 with Gateway Recovery Center 95 with Windows DVD 102 with Windows System Restore 98 recovery discs 93 creating 93 drivers 93, 97 programs 93, 97 software 93...
www.gateway.com moving 25 ports See connections power button 7, 9 connecting 14 Hibernate mode 7, 9 indicator 6 source problems 14 Standby/Resume 7, 9 troubleshooting 90 turning off 20 turning on 19 power/data cable 9 printer installing 41 setting default 90 troubleshooting 90 USB port 9 programs ... memory rebooting 21 recording audio files 32 discs 32 recovering defaults 101 files from Recycle Bin 80 programs 92 software 92, 93 system 92 with Gateway Recovery Center 95 with Windows DVD 102 with Windows System Restore 98 recovery discs 93 creating 93 drivers 93, 97 programs 93, 97 software 93...