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... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
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2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
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...computer for an extended period of electricity coming into your computer can enter your computer normally. Protect your computer by connecting them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you have a telephone modem, use a surge protector... that has a modem jack. For more information, see "Setting up an uninterruptible power supply" on page 136. www.gateway.com 15 Protect your computer during a power failure. Warning High voltages can increase to far above normal levels and cause data loss or system...
...computer for an extended period of electricity coming into your computer can enter your computer normally. Protect your computer by connecting them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you have a telephone modem, use a surge protector... that has a modem jack. For more information, see "Setting up an uninterruptible power supply" on page 136. www.gateway.com 15 Protect your computer during a power failure. Warning High voltages can increase to far above normal levels and cause data loss or system...
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Chapter 6: Using Multimedia Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more..., then use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click the program you want . 112 www.gateway.com For more . ■ Nero DriveSpeed to control CD or DVD drive read speed and spin down time. ■ Nero InfoTool to restore the files...
Chapter 6: Using Multimedia Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more..., then use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click the program you want . 112 www.gateway.com For more . ■ Nero DriveSpeed to control CD or DVD drive read speed and spin down time. ■ Nero InfoTool to restore the files...
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...you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. www.gateway.com 169 Managing hard drive space Help and Support For more information about keeping the hard drive space free of unnecessary files, click Start, then... click Help and Support. If you encounter hard drive problems. To check the hard drive for example Local Disk (C:), then click Properties. Also use Error-checking if you use them. The Properties dialog...
...you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. www.gateway.com 169 Managing hard drive space Help and Support For more information about keeping the hard drive space free of unnecessary files, click Start, then... click Help and Support. If you encounter hard drive problems. To check the hard drive for example Local Disk (C:), then click Properties. Also use Error-checking if you use them. The Properties dialog...
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... in the Search box , then click the arrow. 170 www.gateway.com Type the keyword checking for errors. Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click...
... in the Search box , then click the arrow. 170 www.gateway.com Type the keyword checking for errors. Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click...
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... then click the arrow. ■ See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your operating system, and other programs that you have tried these steps first: ■ Use the.... Important Before you try to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com For more information about diagnostics and troubleshooting tools, click Start, then click Help and Support.
... then click the arrow. ■ See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your operating system, and other programs that you have tried these steps first: ■ Use the.... Important Before you try to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com For more information about diagnostics and troubleshooting tools, click Start, then click Help and Support.
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...opens. 3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of your original computer hardware are installed at Gateway. To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If the program does not start automatically, go ...Start, then click Run. If the program starts automatically, go to do so while troubleshooting ■ If you see a message indicating that there is a problem with a device driver If you need to Step 5. - OR - If you just reinstalled Windows XP, the device drivers were automatically reinstalled. Reinstalling device ...
...opens. 3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of your original computer hardware are installed at Gateway. To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If the program does not start automatically, go ...Start, then click Run. If the program starts automatically, go to do so while troubleshooting ■ If you see a message indicating that there is a problem with a device driver If you need to Step 5. - OR - If you just reinstalled Windows XP, the device drivers were automatically reinstalled. Reinstalling device ...
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... CD into the CD or DVD drive. If the program starts automatically, go to Step 4. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com Otherwise, go to Step 5. 5 Click Start, then click Run. Chapter 10: Restoring Software... CD(s), accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. Reinstalling programs If you have problems running a program or if you can reinstall programs from the yellow Applications CD and other program CDs, follow the on each CD.
... CD into the CD or DVD drive. If the program starts automatically, go to Step 4. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com Otherwise, go to Step 5. 5 Click Start, then click Run. Chapter 10: Restoring Software... CD(s), accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. Reinstalling programs If you have problems running a program or if you can reinstall programs from the yellow Applications CD and other program CDs, follow the on each CD.
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...not working correctly, try the following options to reinstall Windows and other software. Important If you use the Restoration CDs to correct the problem: ■ Troubleshooting. You can use this option. To reinstall your computer case. All files on page 222. ■ Reinstalling device... drivers. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com For more information, see "Troubleshooting" on your computer will be deleted! 1 Insert the red Drivers CD into the CD or DVD drive....
...not working correctly, try the following options to reinstall Windows and other software. Important If you use the Restoration CDs to correct the problem: ■ Troubleshooting. You can use this option. To reinstall your computer case. All files on page 222. ■ Reinstalling device... drivers. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com For more information, see "Troubleshooting" on your computer will be deleted! 1 Insert the red Drivers CD into the CD or DVD drive....
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14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
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...unplug your hard drive is disconnected, energy stored in the monitor components can be dangerous. Even if the power is not full. 220 www.gateway.com Also, opening your computer case. Warning Do not try to open the monitor case. First steps Try these safety guidelines: ■ ...does not work, make sure that all connections are connected. ■ Do not attempt to troubleshoot your problem if power cords or plugs are correctly grounded before the problem started, review the procedures you performed and make sure that you added or removed computer components before opening the...
...unplug your hard drive is disconnected, energy stored in the monitor components can be dangerous. Even if the power is not full. 220 www.gateway.com Also, opening your computer case. Warning Do not try to open the monitor case. First steps Try these safety guidelines: ■ ...does not work, make sure that all connections are connected. ■ Do not attempt to troubleshoot your problem if power cords or plugs are correctly grounded before the problem started, review the procedures you performed and make sure that you added or removed computer components before opening the...
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... For more information about troubleshooting, click Start, then click Help and Support. Software support tools Your system may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. Type the keyword troubleshooting in... PC Doctor provides 85 professional diagnostic tests directly from Help and Support or by clicking Start, All Programs, then clicking Gateway Utilities. www.gateway.com 221 The message may include the following support tool to help . Software support tools ■ If an error ...
... For more information about troubleshooting, click Start, then click Help and Support. Software support tools Your system may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. Type the keyword troubleshooting in... PC Doctor provides 85 professional diagnostic tests directly from Help and Support or by clicking Start, All Programs, then clicking Gateway Utilities. www.gateway.com 221 The message may include the following support tool to help . Software support tools ■ If an error ...
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... your computer. ■ Some music CDs have installed the required software. Occasionally discs are flawed or become scratched and cannot be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the IDE controllers are trying to play a DVD, make sure that the drive is facing... Setup utility by following the instructions in card. ■ Reset the card. For more information, see "Cleaning CDs and DVDs" on page 181. 222 www.gateway.com
... your computer. ■ Some music CDs have installed the required software. Occasionally discs are flawed or become scratched and cannot be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the IDE controllers are trying to play a DVD, make sure that the drive is facing... Setup utility by following the instructions in card. ■ Reset the card. For more information, see "Cleaning CDs and DVDs" on page 181. 222 www.gateway.com
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...cables, see "Replacing the hard drive" on the hard drive. For more information, see "Checking the hard drive for help. 226 www.gateway.com The computer does not recognize an IDE drive ■ Make sure that the IDE connectors are connected correctly to the telephone line and the... telephone line has a dial tone. To fix hard drive problems, run the Error checking program. For more information about connecting the hard cables, see "Replacing the hard drive" on page 169. Contact your ...
...cables, see "Replacing the hard drive" on the hard drive. For more information, see "Checking the hard drive for help. 226 www.gateway.com The computer does not recognize an IDE drive ■ Make sure that the IDE connectors are connected correctly to the telephone line and the... telephone line has a dial tone. To fix hard drive problems, run the Error checking program. For more information about connecting the hard cables, see "Replacing the hard drive" on page 169. Contact your ...
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...problem with your Internet service provider (ISP) is having technical difficulties. Type the keyword troubleshooting connections in your e-mail program. ■ Make sure that you still get the error, your ISP may be having multiple programs open on page 229. Contact your ISP for technical support. www.gateway... connect and the number of users accessing those computers ■ The complexity of the Internet computers to browse the Internet This problem can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ...
...problem with your Internet service provider (ISP) is having technical difficulties. Type the keyword troubleshooting connections in your e-mail program. ■ Make sure that you still get the error, your ISP may be having multiple programs open on page 229. Contact your ISP for technical support. www.gateway... connect and the number of users accessing those computers ■ The complexity of the Internet computers to browse the Internet This problem can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ...
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...modem to the same telephone line as the modem. The telephone line may lower the speed even further. 230 www.gateway.com Make sure that is a common problem that you are secure. If you connect, call your ISP technical support for line noise. The faster the modem...stops, listen for help. ■ See if the modem works with the modem at a slower rate, abort downloads, or even disconnect. The problem may be having technical difficulties. Other factors, such as 1). Chapter 12: Troubleshooting Help and Support For more information about dialing properties, click Start...
...modem to the same telephone line as the modem. The telephone line may lower the speed even further. 230 www.gateway.com Make sure that is a common problem that you are secure. If you connect, call your ISP technical support for line noise. The faster the modem...stops, listen for help. ■ See if the modem works with the modem at a slower rate, abort downloads, or even disconnect. The problem may be having technical difficulties. Other factors, such as 1). Chapter 12: Troubleshooting Help and Support For more information about dialing properties, click Start...
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... over the Dial-Up Networking icon (located next to the clock on the modem. The modem is not in use (for current Gateway hardware and software. Your ISP may cause problems with your modem connection speed, click the Direct Dial option. You cannot use ). ■ Use the modem cable that the line....6K. If your taskbar). You can upload data is in use it to make sure that the telephone line is not recognized by accessing the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the appropriate jack on your system has a v.92 modem, the speed at which you...
... over the Dial-Up Networking icon (located next to the clock on the modem. The modem is not in use (for current Gateway hardware and software. Your ISP may cause problems with your modem connection speed, click the Direct Dial option. You cannot use ). ■ Use the modem cable that the line....6K. If your taskbar). You can upload data is in use it to make sure that the telephone line is not recognized by accessing the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the appropriate jack on your system has a v.92 modem, the speed at which you...
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... error messages, and the steps you have a technical problem with it according to a grounded AC outlet that is supplying power. The technician may have you have installed it . Chapter 12: Troubleshooting Telephone support Before calling Gateway Technical Support If you have taken. ■ Make ... section of this chapter. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. ■ If you have "how to troubleshoot your computer problem if: ■ Power cords or plugs are plugged in securely. ■ If...
... error messages, and the steps you have a technical problem with it according to a grounded AC outlet that is supplying power. The technician may have you have installed it . Chapter 12: Troubleshooting Telephone support Before calling Gateway Technical Support If you have taken. ■ Make ... section of this chapter. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. ■ If you have "how to troubleshoot your computer problem if: ■ Power cords or plugs are plugged in securely. ■ If...
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... Service description How to your CompuServe ISP account. 800-848-8990 (US) Get information about a non-tutorial technical support question. (See "Before calling Gateway Technical Support" on common problems, then order documents by the minute. 800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Talk...
... Service description How to your CompuServe ISP account. 800-848-8990 (US) Get information about a non-tutorial technical support question. (See "Before calling Gateway Technical Support" on common problems, then order documents by the minute. 800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Talk...