8512418 - Gateway Reference Guide
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Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
8512418 - Gateway Reference Guide
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...holding F2 while your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 For more information, see "Identifying optical drive types" on page 24. • Your computer may not be experiencing some temporary...order. To identify your drive type, see "Cleaning optical discs" on your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 92. CD or DVD drives The computer does not recognize a...
...holding F2 while your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 For more information, see "Identifying optical drive types" on page 24. • Your computer may not be experiencing some temporary...order. To identify your drive type, see "Cleaning optical discs" on your computer. • Some music CDs have a DVD drive. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 92. CD or DVD drives The computer does not recognize a...
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... the volume" on your computer. • Make sure that the volume controls are turned up. You may not match. • Reinstall the device driver. 74 To be able to play these CDs on page 30. • If you have copy protection software. Your DVD drive's regional code must ...and cannot be read by your DVD drive is 4. For more information, see "Adjusting the volume" on page 61. • Reinstall the appropriate device drivers. The regional code for the United States and Canada is 1. For more information, see "Cleaning optical discs" on page 30. • Make sure ...
... the volume" on your computer. • Make sure that the volume controls are turned up. You may not match. • Reinstall the device driver. 74 To be able to play these CDs on page 30. • If you have copy protection software. Your DVD drive's regional code must ...and cannot be read by your DVD drive is 4. For more information, see "Adjusting the volume" on page 61. • Reinstall the appropriate device drivers. The regional code for the United States and Canada is 1. For more information, see "Cleaning optical discs" on page 30. • Make sure ...
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... should be lit. • Make sure that the video cable is connected to the video port on , try restarting your computer. • Reinstall the device driver. The color is not uniform • Make sure that the display warms up for bent or damaged pins. • Make sure that you are using...
... should be lit. • Make sure that the video cable is connected to the video port on , try restarting your computer. • Reinstall the device driver. The color is not uniform • Make sure that the display warms up for bent or damaged pins. • Make sure that you are using...
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... (ISP) is set up correctly. Keyboard The keyboard does not work • Make sure that the keyboard port works. • Reinstall the keyboard device driver. For more information, see a "keyboard stuck" or "key failure" error message • Make sure that nothing is resting on your computer People are ...sending you e-mail messages, but you know works to loosen a key that might be stuck, then restart your computer. 81 www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open,...
... (ISP) is set up correctly. Keyboard The keyboard does not work • Make sure that the keyboard port works. • Reinstall the keyboard device driver. For more information, see a "keyboard stuck" or "key failure" error message • Make sure that nothing is resting on your computer People are ...sending you e-mail messages, but you know works to loosen a key that might be stuck, then restart your computer. 81 www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open,...
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...to work offline: 1 Click (Start), then click Control Panel. See the printer documentation for instructions for instructions on installing the printer driver. Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search ... the guide that the printer is not set to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. The Printers window opens. 3 Right-click the printer you want to work offline. You see a "Printer is online. The Control Panel...
...to work offline: 1 Click (Start), then click Control Panel. See the printer documentation for instructions for instructions on installing the printer driver. Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search ... the guide that the printer is not set to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. The Printers window opens. 3 Right-click the printer you want to work offline. You see a "Printer is online. The Control Panel...
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...click Start, then click Help and Support. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. Gateway provides everything you need to check your speaker connections. • Make sure that mute controls are turned off. Caution...more information, see "Configuring the audio jacks" on page 94. 93 Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Recovering your system under most computer problems by following the information in "Troubleshooting" on page 30. • Make sure that the...
...click Start, then click Help and Support. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. Gateway provides everything you need to check your speaker connections. • Make sure that mute controls are turned off. Caution...more information, see "Configuring the audio jacks" on page 94. 93 Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Recovering your system under most computer problems by following the information in "Troubleshooting" on page 30. • Make sure that the...
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... else has solved the problem and you want to return your system to factory condition, see "Recovering pre-installed software and drivers using recovery discs that did not come pre-installed on page 102. You can perform a partial recovery by recovering the software and device...-install your system to a previous state when everything was working correctly, the problem may be solved by using Gateway Recovery Center. 94 For instructions on reinstalling software and drivers that were not pre-installed, see that were pre-installed at the factory, see "Recovering your system using ...
... else has solved the problem and you want to return your system to factory condition, see "Recovering pre-installed software and drivers using recovery discs that did not come pre-installed on page 102. You can perform a partial recovery by recovering the software and device...-install your system to a previous state when everything was working correctly, the problem may be solved by using Gateway Recovery Center. 94 For instructions on reinstalling software and drivers that were not pre-installed, see that were pre-installed at the factory, see "Recovering your system using ...
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... you have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. Because these discs do ? You should create your own set. dialog box opens. 3 Click Create... opportunity. However, if you ever re-install Windows from your hard drive. www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard drive, you need to recover ...
... you have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. Because these discs do ? You should create your own set. dialog box opens. 3 Click Create... opportunity. However, if you ever re-install Windows from your hard drive. www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard drive, you need to recover ...
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... discs as they are for disc 2, and so on. 6 If multiple discs are recording multiple discs, as you need to label each disc "Software and Driver Recovery," along with a short description of x, and so on. Important Use a permanent marker to close it. CHAPTER 6: Troubleshooting 4 Insert a blank, recordable disc into a recordable disc...
... discs as they are for disc 2, and so on. 6 If multiple discs are recording multiple discs, as you need to label each disc "Software and Driver Recovery," along with a short description of x, and so on. Important Use a permanent marker to close it. CHAPTER 6: Troubleshooting 4 Insert a blank, recordable disc into a recordable disc...
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... Center as an option, you must recover your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 97. 2 To recover software that were pre-installed, click...
... Center as an option, you must recover your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 97. 2 To recover software that were pre-installed, click...
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... not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The Gateway Recovery Center starts. 98 CHAPTER 6: Troubleshooting 3 Click the software or driver you want to ...recover, try another disc. To recover software and drivers using recovery discs If you need to recover, then click Next. If...
... not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The Gateway Recovery Center starts. 98 CHAPTER 6: Troubleshooting 3 Click the software or driver you want to ...recover, try another disc. To recover software and drivers using recovery discs If you need to recover, then click Next. If...
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OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
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... using Microsoft System Restore, click Start, then click Help and Support. In most cases of hard-to-resolve software problems, you install software or device drivers. CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of these restore points to get your system settings and saves them as...
... using Microsoft System Restore, click Start, then click Help and Support. In most cases of hard-to-resolve software problems, you install software or device drivers. CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of these restore points to get your system settings and saves them as...
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..., back them up now. 102 If you can access important files on your computer's problems are not solved by any pre-installed software and device drivers. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you may need to recover its factory condition. The restore point is called a factory...
..., back them up now. 102 If you can access important files on your computer's problems are not solved by any pre-installed software and device drivers. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you may need to recover its factory condition. The restore point is called a factory...
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... of the system recovery. To completely re-install Windows: 1 If you can find your backed up your computer's pre-installed software and device drivers. The Factory image recovery window opens, which shows you have not already done so). If you selected Recovery with automatic data backup in Step... When the prompt "Press any key to recover your computer. When recovery is finished, the Recovery is completely re-installed, use the software and driver recovery discs you created to boot from CD or DVD" appears, press any software that was not pre-installed on page 97. 104 CHAPTER ...
... of the system recovery. To completely re-install Windows: 1 If you can find your backed up your computer's pre-installed software and device drivers. The Factory image recovery window opens, which shows you have not already done so). If you selected Recovery with automatic data backup in Step... When the prompt "Press any key to recover your computer. When recovery is finished, the Recovery is completely re-installed, use the software and driver recovery discs you created to boot from CD or DVD" appears, press any software that was not pre-installed on page 97. 104 CHAPTER ...
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www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
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... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
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... 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 94...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
... 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 94...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
8512158 - Gateway Computer User Guide
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...quality control tests to high-quality, brand-name components at affordable prices. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to help you quickly discover and... use the many features of us at support.gateway.com. We are provided with the outstanding quality, ...
...quality control tests to high-quality, brand-name components at affordable prices. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to help you quickly discover and... use the many features of us at support.gateway.com. We are provided with the outstanding quality, ...