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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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..., considerate service. If you will be pleased with our range of -class service and support in good operating condition. We sincerely hope that you ever have made an excellent decision choosing Gateway. Chapter 1: Getting Help Thank you are sure that you for years to our customers ...keep your computer in addition to provide best-of services and support. We have highlighted some basic care and safety information to help you will receive the utmost satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! Thanks again, from your ...
..., considerate service. If you will be pleased with our range of -class service and support in good operating condition. We sincerely hope that you ever have made an excellent decision choosing Gateway. Chapter 1: Getting Help Thank you are sure that you for years to our customers ...keep your computer in addition to provide best-of services and support. We have highlighted some basic care and safety information to help you will receive the utmost satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! Thanks again, from your ...
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Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
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..., type your computer. Downloads Click Downloads to help you get a list of all Gateway computers. Contact Us Click Contact Us to access links to view a list of Gateway telephone numbers for both sales and support. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. Click Browse All Downloads to walk through a step-by...
..., type your computer. Downloads Click Downloads to help you get a list of all Gateway computers. Contact Us Click Contact Us to access links to view a list of Gateway telephone numbers for both sales and support. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. Click Browse All Downloads to walk through a step-by...
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Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. www.gateway.com 5 You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens.
Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. www.gateway.com 5 You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens.
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..., and updates from BigFix sites on the Internet. Chapter 1: Getting Help Searching for a topic To search for the type of any Help and Support screen, then click the arrow button. These topics are relevant to view. To view a list of your search results, click the results header ...From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com BigFix BigFix monitors your search topic. ■ Full-text Search Matches - These topics are located in Help and Support and are located in Help and Support and contain the words you entered in the Search Results list. You...
..., and updates from BigFix sites on the Internet. Chapter 1: Getting Help Searching for a topic To search for the type of any Help and Support screen, then click the arrow button. These topics are relevant to view. To view a list of your search results, click the results header ...From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com BigFix BigFix monitors your search topic. ■ Full-text Search Matches - These topics are located in Help and Support and are located in Help and Support and contain the words you entered in the Search Results list. You...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... found on the side of your computer includes the product key code for your computer model and serial number. Gateway Technical Support will need this section are for informational purposes only. www.gateway.com 15 Identifying your model Identifying your model Important The labels shown in this information if you call for assistance...
... found on the side of your computer includes the product key code for your computer model and serial number. Gateway Technical Support will need this section are for informational purposes only. www.gateway.com 15 Identifying your model Identifying your model Important The labels shown in this information if you call for assistance...
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Accessories To order accessories, visit the Accessory Store at support.gateway.com. Inkjet printers and cartridges are relatively inexpensive, but they should, try adding more memory. See "Installing a printer, scanner, or other peripheral device" on ...attach almost any type of memory. For more information, see "Using Support" on page 32 for more slowly than laser printers. Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. If your programs are running more information about your computer, ...
Accessories To order accessories, visit the Accessory Store at support.gateway.com. Inkjet printers and cartridges are relatively inexpensive, but they should, try adding more memory. See "Installing a printer, scanner, or other peripheral device" on ...attach almost any type of memory. For more information, see "Using Support" on page 32 for more slowly than laser printers. Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. If your programs are running more information about your computer, ...
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... evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. www.gateway.com 21 This position lets your shoulders relax while you work day, and schedule a variety of tasks. Make sure that is... your computer ■ Avoid bending, arching, or angling your eyes. ■ Find ways to break up the work . ■ Take breaks to provide extra back support.
... evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. www.gateway.com 21 This position lets your shoulders relax while you work day, and schedule a variety of tasks. Make sure that is... your computer ■ Avoid bending, arching, or angling your eyes. ■ Find ways to break up the work . ■ Take breaks to provide extra back support.
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... and serial port devices are not plug-and-play and hot-swapping, which means that your computer. IEEE 1394 and USB ports support plug-and-play . See the device documentation for the first time, your computer will usually recognize such a device whenever you to your computer... will prompt you plug it into the appropriate port. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com When you use these ports to connect peripheral devices such as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel...
... and serial port devices are not plug-and-play and hot-swapping, which means that your computer. IEEE 1394 and USB ports support plug-and-play . See the device documentation for the first time, your computer will usually recognize such a device whenever you to your computer... will prompt you plug it into the appropriate port. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com When you use these ports to connect peripheral devices such as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel...
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... the memory card reader You can use the memory card reader to transfer data between your computer. www.gateway.com 35 Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick®...
... the memory card reader You can use the memory card reader to transfer data between your computer. www.gateway.com 35 Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick®...
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... we recommend that you put it running smoothly. Magnetic fields can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com When spilled onto computer components, almost any liquid can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to..., so you to -date. New content is the online extension of time, unplug AC power. Help and Support For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can always get the most recent updates and fixes to the Internet. 2 Click Start,...
... we recommend that you put it running smoothly. Magnetic fields can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com When spilled onto computer components, almost any liquid can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to..., so you to -date. New content is the online extension of time, unplug AC power. Help and Support For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can always get the most recent updates and fixes to the Internet. 2 Click Start,...
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...or downloaded from the Internet. ■ Checking all programs for a period of Norton® Internet Security and subscribing to another. www.gateway.com 43 Type the keyword viruses in the Search box , then click the arrow. You received a free limited time subscription to the...that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Protect your computer from a virus by: ■ Registering your computer to malfunction. Viruses can damage data or cause your copy of ...
...or downloaded from the Internet. ■ Checking all programs for a period of Norton® Internet Security and subscribing to another. www.gateway.com 43 Type the keyword viruses in the Search box , then click the arrow. You received a free limited time subscription to the...that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Protect your computer from a virus by: ■ Registering your computer to malfunction. Viruses can damage data or cause your copy of ...
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... may need to use Microsoft System Restore to restore the computer to reinstall your program or driver. Help and Support For more information about System Restore, click Start, then click Help and Support. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the... the arrow. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com
... may need to use Microsoft System Restore to restore the computer to reinstall your program or driver. Help and Support For more information about System Restore, click Start, then click Help and Support. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the... the arrow. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...and contact a qualified computer technician. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you followed each... instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and...
...and contact a qualified computer technician. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you followed each... instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and...
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...files will be the result of a defective area on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Type the keyword System... then click the arrow. To fix hard drive problems, run the Error checking program. Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Help and Support For more information about file management, click Start, then click Help and...
...files will be the result of a defective area on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Type the keyword System... then click the arrow. To fix hard drive problems, run the Error checking program. Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Help and Support For more information about file management, click Start, then click Help and...