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... Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the... Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
... Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the... Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
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...Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a... router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up ...
...Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a... router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up ...
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Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
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...and general information about warranties and special offers. Customer Service Click Customer Service to get the latest software updates for BIOS and driver upgrades. Click the arrow button to open the Select Your Computer Product box, then click your model number to your serial number... and e-mail. Contact Us Click Contact Us to access links to view a list of Gateway telephone numbers for your computer. Click Browse All Downloads to walk through a step-by-step wizard to get drivers specific to access product documentation, specifications, and guides for your computer, type your...
...and general information about warranties and special offers. Customer Service Click Customer Service to get the latest software updates for BIOS and driver upgrades. Click the arrow button to open the Select Your Computer Product box, then click your model number to your serial number... and e-mail. Contact Us Click Contact Us to access links to view a list of Gateway telephone numbers for your computer. Click Browse All Downloads to walk through a step-by-step wizard to get drivers specific to access product documentation, specifications, and guides for your computer, type your...
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...in the Control Panel, you may need to use Microsoft System Restore to restore the computer to reinstall your program or driver. Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need to an earlier configuration. To run... Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com ...
...in the Control Panel, you may need to use Microsoft System Restore to restore the computer to reinstall your program or driver. Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need to an earlier configuration. To run... Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com ...
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... types" on page 37. ■ Your computer may not be read by following the instructions in the drive documentation. ■ Reinstall the device driver. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is ... music CDs have copy protection software. Occasionally discs are flawed or become scratched and cannot be able to play these CDs on page 75. www.gateway.com 61 Troubleshooting Troubleshooting Troubleshooting topics are enabled. ■ Make sure that the drive is facing up, then try again. ■ Try a ...
... types" on page 37. ■ Your computer may not be read by following the instructions in the drive documentation. ■ Reinstall the device driver. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is ... music CDs have copy protection software. Occasionally discs are flawed or become scratched and cannot be able to play these CDs on page 75. www.gateway.com 61 Troubleshooting Troubleshooting Troubleshooting topics are enabled. ■ Make sure that the drive is facing up, then try again. ■ Try a ...
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...for the disc. To be able to play , the disc's regional code and your DVD drive's regional code may not match. 62 www.gateway.com You may not be able to play ■ Make sure that you have copy protection software. For more information, see "Cleaning CDs or...down and restart your computer. ■ Clean the disc. For more information, see "Identifying drive types" on page 47. ■ Reinstall the audio device drivers. A DVD movie will not play these CDs on your computer. ■ Clean the disc. Occasionally discs are connected correctly and securely. ■ Shut down...
...for the disc. To be able to play , the disc's regional code and your DVD drive's regional code may not match. 62 www.gateway.com You may not be able to play ■ Make sure that you have copy protection software. For more information, see "Cleaning CDs or...down and restart your computer. ■ Clean the disc. For more information, see "Identifying drive types" on page 47. ■ Reinstall the audio device drivers. A DVD movie will not play these CDs on your computer. ■ Clean the disc. Occasionally discs are connected correctly and securely. ■ Shut down...
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... to drain it again. A keyboard character keeps repeating or you see the poster that the keyboard port works. ■ Reinstall the keyboard device driver. Liquid spilled in the keyboard If you may need to make sure that came with your computer. ■ Remove all extension cables and switch ... ■ Clean the keyboard by using it . If the keyboard does not work ■ Make sure that a key is set up correctly. www.gateway.com 67 Keyboard The keyboard does not work after it dries, you spilled liquid in your e-mail program. ■ Make sure that your account with...
... to drain it again. A keyboard character keeps repeating or you see the poster that the keyboard port works. ■ Reinstall the keyboard device driver. Liquid spilled in the keyboard If you may need to make sure that came with your computer. ■ Remove all extension cables and switch ... ■ Clean the keyboard by using it . If the keyboard does not work ■ Make sure that a key is set up correctly. www.gateway.com 67 Keyboard The keyboard does not work after it dries, you spilled liquid in your e-mail program. ■ Make sure that your account with...
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... screen resolution is connected to close the Phone and Modem Options dialog box. To access this guide, click Start, All Programs, then click Gateway Documentation. The computer is running but there is no picture ■ Make sure that the monitor is turned on, the power LED should be...in Using Your Computer which has been included on your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that the monitor cable is not correct Change the screen resolution from the Display Properties dialog box. Help and Support ...
... screen resolution is connected to close the Phone and Modem Options dialog box. To access this guide, click Start, All Programs, then click Gateway Documentation. The computer is running but there is no picture ■ Make sure that the monitor is turned on, the power LED should be...in Using Your Computer which has been included on your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that the monitor cable is not correct Change the screen resolution from the Display Properties dialog box. Help and Support ...
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... the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that you may want to the printer. You see a "Printer is not set to ... to work offline: 1 Click Start, then click Control Panel. To make sure that the printer is not set to press after adding paper. 76 www.gateway.com The Printers and Faxes window opens. 3 Right-click the name of paper" error message After adding paper, make sure that came with your Control...
... the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that you may want to the printer. You see a "Printer is not set to ... to work offline: 1 Click Start, then click Control Panel. To make sure that the printer is not set to press after adding paper. 76 www.gateway.com The Printers and Faxes window opens. 3 Right-click the name of paper" error message After adding paper, make sure that came with your Control...
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... or wireless Ethernet PCI or PC cards, visit the Accessories Store at the speed of Network adapters. Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network, you must install one is listed. Chapter 7: Networking Your Computer ... network needs, including: ■ Internet security features - The Ethernet device installed in your Control Panel is already installed on installing the card and any required drivers. 84 www.gateway.com If one . If your network running at accessories...
... or wireless Ethernet PCI or PC cards, visit the Accessories Store at the speed of Network adapters. Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network, you must install one is listed. Chapter 7: Networking Your Computer ... network needs, including: ■ Internet security features - The Ethernet device installed in your Control Panel is already installed on installing the card and any required drivers. 84 www.gateway.com If one . If your network running at accessories...
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... troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive ...types 37 recordable CD 11, 37 recordable DVD 11, 37 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 83, 89 104 www.gateway.com
... troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive ...types 37 recordable CD 11, 37 recordable DVD 11, 37 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 83, 89 104 www.gateway.com
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... entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 ... Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive troubleshooting 65 headphone jack 11...
... entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 ... Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive troubleshooting 65 headphone jack 11...
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..., 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 V video playing 39 S-Video out jack 13 virus protecting against 43 removing with Norton... Internet Security 43 voltage switch 13 volume adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet ...
..., 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 V video playing 39 S-Video out jack 13 virus protecting against 43 removing with Norton... Internet Security 43 voltage switch 13 volume adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet ...