User Manual
Page 43
... reseller to 35 °C. between 0 °C to replace the battery or power adapter. Troubleshooting Battery problem Problems Possible causes Possible solutions Battery does not charge 1 Unplug the supplied Dell AC power adapter from the wall and verify that the outlet is not in • Temporarily turn off the range of a network out signals...
... reseller to 35 °C. between 0 °C to replace the battery or power adapter. Troubleshooting Battery problem Problems Possible causes Possible solutions Battery does not charge 1 Unplug the supplied Dell AC power adapter from the wall and verify that the outlet is not in • Temporarily turn off the range of a network out signals...
User Manual
Page 44
... Off Your Tablet and Turning On Your Tablet. 2 Refresh the tablet. See Recover your tablet. Tablet is not working as expected Restart your tablet. System problem Problems Possible causes Possible solutions Tablet does not turn off Press and hold the Power and Sleep/Wake button for 4 seconds. Swipe from Windows recovery. Tablet... locks up Press and hold the Power and Sleep/Wake button for 11 seconds to support.dell.com or dell.com/ContactDell. See Reset your tablet. 3 Contact Dell's support service.
... Off Your Tablet and Turning On Your Tablet. 2 Refresh the tablet. See Recover your tablet. Tablet is not working as expected Restart your tablet. System problem Problems Possible causes Possible solutions Tablet does not turn off Press and hold the Power and Sleep/Wake button for 4 seconds. Swipe from Windows recovery. Tablet... locks up Press and hold the Power and Sleep/Wake button for 11 seconds to support.dell.com or dell.com/ContactDell. See Reset your tablet. 3 Contact Dell's support service.
User Manual
Page 45
...access point. 3 Reset the wireless router if using a public network. 1 Check if the mobile broadband is on . Touchscreen problem Problems Touchscreen responds slowly or improperly Possible causes Possible solutions Protective cover • Gently wipe the prevents the tablet from the touchscreen. ...See Turning On/Off mobile broadband. 2 Move your tablet to view the landing page if using a private network; Network Problem Problems Possible causes No wireless connection No mobile broadband connection The mobile broadband has been capped. dry cloth. • Remove any ...
...access point. 3 Reset the wireless router if using a public network. 1 Check if the mobile broadband is on . Touchscreen problem Problems Touchscreen responds slowly or improperly Possible causes Possible solutions Protective cover • Gently wipe the prevents the tablet from the touchscreen. ...See Turning On/Off mobile broadband. 2 Move your tablet to view the landing page if using a private network; Network Problem Problems Possible causes No wireless connection No mobile broadband connection The mobile broadband has been capped. dry cloth. • Remove any ...
User Manual
Page 48
Locating Your Service Tag and Express Service Code If you are still unable to resolve the problems or require any additional help on your tablet, you call more efficiently. The Service Tag and Express Service Code for additional technical assistance. NOTE: Before ... be found on a label at the bottom right of the tablet back cover. 48 | Locating Your Service Tag and Express Service Code The code helps Dell's automated-support telephone system direct your call , have your Service Tag. You may contact...
Locating Your Service Tag and Express Service Code If you are still unable to resolve the problems or require any additional help on your tablet, you call more efficiently. The Service Tag and Express Service Code for additional technical assistance. NOTE: Before ... be found on a label at the bottom right of the tablet back cover. 48 | Locating Your Service Tag and Express Service Code The code helps Dell's automated-support telephone system direct your call , have your Service Tag. You may contact...
User Guide
Page 43
Troubleshooting Battery problem Problems Possible causes Possible solutions Battery does not charge 1 Unplug the supplied Dell AC power adapter from the wall and verify that the outlet is functioning. 2 Check all cable connections and plug back into the ...8226; Move the tablet in an is damaged. The battery or power adapter is below 0 °C or higher ambient temperature than 35 °C. Contact a Dell authorized reseller to ensure proper connectivity. Troubleshooting | 43 wireless connection on your tablet. between 0 °C to send range of a network the tablet. it ...
Troubleshooting Battery problem Problems Possible causes Possible solutions Battery does not charge 1 Unplug the supplied Dell AC power adapter from the wall and verify that the outlet is functioning. 2 Check all cable connections and plug back into the ...8226; Move the tablet in an is damaged. The battery or power adapter is below 0 °C or higher ambient temperature than 35 °C. Contact a Dell authorized reseller to ensure proper connectivity. Troubleshooting | 43 wireless connection on your tablet. between 0 °C to send range of a network the tablet. it ...
User Guide
Page 44
.../ContactDell. Software updates may have been downloaded in the background. Swipe from Windows recovery. See Recover your tablet. 3 Contact Dell's support service. Tablet is not working as expected Restart your tablet. System problem Problems Possible causes Possible solutions Tablet does not turn off Press and hold the Power and Sleep/Wake button for...
.../ContactDell. Software updates may have been downloaded in the background. Swipe from Windows recovery. See Recover your tablet. 3 Contact Dell's support service. Tablet is not working as expected Restart your tablet. System problem Problems Possible causes Possible solutions Tablet does not turn off Press and hold the Power and Sleep/Wake button for...
User Guide
Page 45
...point. 3 Reset the wireless router if using a public network. 1 Check if the mobile broadband is on . Touchscreen problem Problems Touchscreen responds slowly or improperly Possible causes Possible solutions Protective cover • Gently wipe the prevents the tablet from the ... protective covers from display with a clean recognizing your broadband plan. open the browser to change your inputs. Network Problem Problems Possible causes No wireless connection No mobile broadband connection The mobile broadband has been capped. Troubleshooting | 45 Stop using...
...point. 3 Reset the wireless router if using a public network. 1 Check if the mobile broadband is on . Touchscreen problem Problems Touchscreen responds slowly or improperly Possible causes Possible solutions Protective cover • Gently wipe the prevents the tablet from the ... protective covers from display with a clean recognizing your broadband plan. open the browser to change your inputs. Network Problem Problems Possible causes No wireless connection No mobile broadband connection The mobile broadband has been capped. Troubleshooting | 45 Stop using...
User Guide
Page 48
You may contact DELL for additional technical assistance. NOTE: Before you may also be asked for your Service Tag. Locating Your Service Tag and Express Service Code If you are still unable to resolve the problems or require any additional help on a label at the bottom right of the tablet ...back cover. 48 | Locating Your Service Tag and Express Service Code The code helps Dell's automated-support telephone system direct your call , have your...
You may contact DELL for additional technical assistance. NOTE: Before you may also be asked for your Service Tag. Locating Your Service Tag and Express Service Code If you are still unable to resolve the problems or require any additional help on a label at the bottom right of the tablet ...back cover. 48 | Locating Your Service Tag and Express Service Code The code helps Dell's automated-support telephone system direct your call , have your...