Owner's Manual
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12 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 Dell Support Center 91 Dell Support 3 92 Dell PC Tune-Up 93 Dell PC CheckUp 93 Dell Network Assistant 94 DellConnect 94 Drive Problems 94 Optical drive problems 95 Hard drive problems 96 E-Mail, Modem, and Internet Problems 96 Error Messages 98 ExpressCard Problems 103 IEEE 1394 Device Problems 103 Keyboard...
12 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 Dell Support Center 91 Dell Support 3 92 Dell PC Tune-Up 93 Dell PC CheckUp 93 Dell Network Assistant 94 DellConnect 94 Drive Problems 94 Optical drive problems 95 Hard drive problems 96 E-Mail, Modem, and Internet Problems 96 Error Messages 98 ExpressCard Problems 103 IEEE 1394 Device Problems 103 Keyboard...
Owner's Manual
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... Replacing Parts 127 Before You Begin 127 Recommended Tools 127 Turning Off Your Computer 127 Before Working Inside Your Computer 128 Hard Drive 129 Removing the Hard Drive 130 Replacing the Hard Drive 131 Returning a Hard Drive to Dell 131 Hinge Covers and Center Control Cover 132 Removing the Hinge Covers and Center Control Cover 132 Replacing the Hinge...
... Replacing Parts 127 Before You Begin 127 Recommended Tools 127 Turning Off Your Computer 127 Before Working Inside Your Computer 128 Hard Drive 129 Removing the Hard Drive 130 Replacing the Hard Drive 131 Returning a Hard Drive to Dell 131 Hinge Covers and Center Control Cover 132 Removing the Hinge Covers and Center Control Cover 132 Replacing the Hinge...
Owner's Manual
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... for correct operation of software and hardware updates for Dell 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. Find It Here • Solutions - other Dell customers • Upgrades - Proactive e-mail notification of your Dell computer. 2 Enter your Service Tag or product model... operating system and language, and then click Find Downloads, or under Downloads Search, search for components, such as the memory, hard drive, and operating system • Customer Care - What Are You Looking For? Service call and order status, and warranty and...
... for correct operation of software and hardware updates for Dell 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. Find It Here • Solutions - other Dell customers • Upgrades - Proactive e-mail notification of your Dell computer. 2 Enter your Service Tag or product model... operating system and language, and then click Find Downloads, or under Downloads Search, search for components, such as the memory, hard drive, and operating system • Customer Care - What Are You Looking For? Service call and order status, and warranty and...
Owner's Manual
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..., and then click Disable Bluetooth Radio. Flashing blue: The battery is low. - Left Side View 1 2 34 1 AC adapter connector 3 network connector (RJ-45) 5 HDMI connector 7 hard drive 56 7 2 video connector 4 USB connector 6 IEEE 1394 connector 24 About Your Computer To turn off ). - To quickly enable or disable all wireless devices, use the...
..., and then click Disable Bluetooth Radio. Flashing blue: The battery is low. - Left Side View 1 2 34 1 AC adapter connector 3 network connector (RJ-45) 5 HDMI connector 7 hard drive 56 7 2 video connector 4 USB connector 6 IEEE 1394 connector 24 About Your Computer To turn off ). - To quickly enable or disable all wireless devices, use the...
Owner's Manual
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... NOTICE: Line conditioners do not protect against power fluctuations and interruptions. See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. Uninterruptible Power Supplies (UPS) NOTICE: Loss of power while data is being saved to ensure that provides...
... NOTICE: Line conditioners do not protect against power fluctuations and interruptions. See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. Uninterruptible Power Supplies (UPS) NOTICE: Loss of power while data is being saved to ensure that provides...
Owner's Manual
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... in system setup, thus overriding options that you are an expert computer user or are directed to do so by Dell technical support, do not change user-selectable features such as your system configuration information and optional settings. Certain changes might...; System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings NOTE: Unless you set or change the system setup settings. For more information on configuring features for your computer work incorrectly....
... in system setup, thus overriding options that you are an expert computer user or are directed to do so by Dell technical support, do not change user-selectable features such as your system configuration information and optional settings. Certain changes might...; System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings NOTE: Unless you set or change the system setup settings. For more information on configuring features for your computer work incorrectly....
Owner's Manual
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... You can set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on the computer. Using the System Setup Program 39 disabled items are not preceded by pressing the down-... its order in the list, highlight the device and press to boot and press . The computer boots to an electrical outlet. 3 Turn on your hard drive). 1 Shut down your computer and try again. 4 When the boot device list appears, highlight the device from which you see the Windows desktop, ...
... You can set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on the computer. Using the System Setup Program 39 disabled items are not preceded by pressing the down-... its order in the list, highlight the device and press to boot and press . The computer boots to an electrical outlet. 3 Turn on your hard drive). 1 Shut down your computer and try again. 4 When the boot device list appears, highlight the device from which you see the Windows desktop, ...
Owner's Manual
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... or Dell QuickSet, use the Sleep power state to conserve power. Using the Sleep Power State Rather than shutting down your computer loses AC and battery power while in Sleep state, it may not charge when you connect the computer to an electrical outlet. Sleep automatically saves your work to your hard drive...
... or Dell QuickSet, use the Sleep power state to conserve power. Using the Sleep Power State Rather than shutting down your computer loses AC and battery power while in Sleep state, it may not charge when you connect the computer to an electrical outlet. Sleep automatically saves your work to your hard drive...
Owner's Manual
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... press . For a list of optical drives offered by Dell may vary by country. The computer reads your source disc and copies the data to computers that you have a DVD+/-RW drive. Copying CDs and DVDs This section applies only to a temporary folder on your computer hard drive. You can write to continue. How... media formats, see "Using Blank CDs and DVDs" on your source disc and click the Copy Disc button to continue. The DVD drives installed in Dell computers do not support HD-DVD media. The computer copies the data from audio files stored on page 60. Once you have finished ...
... press . For a list of optical drives offered by Dell may vary by country. The computer reads your source disc and copies the data to computers that you have a DVD+/-RW drive. Copying CDs and DVDs This section applies only to a temporary folder on your computer hard drive. You can write to continue. How... media formats, see "Using Blank CDs and DVDs" on your source disc and click the Copy Disc button to continue. The DVD drives installed in Dell computers do not support HD-DVD media. The computer copies the data from audio files stored on page 60. Once you have finished ...
Owner's Manual
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... the computer and automatically launch the Dell MediaDirect application. 1 1 Dell MediaDirect button NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. When your computer is an instant-on the hinge cover, to reinstall Dell MediaDirect. You need the installation software to launch Dell MediaDirect. Using Dell MediaDirect™ Dell MediaDirect is turned off or in...
... the computer and automatically launch the Dell MediaDirect application. 1 1 Dell MediaDirect button NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. When your computer is an instant-on the hinge cover, to reinstall Dell MediaDirect. You need the installation software to launch Dell MediaDirect. Using Dell MediaDirect™ Dell MediaDirect is turned off or in...
Owner's Manual
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... is easy to change passwords. Fingerprint Reader (Optional) If your computer has the optional fingerprint reader, you forget any of your passwords, contact Dell (see your computer or hard drive. When using passwords, observe the following ways: • Associate digitized images of your fingerprints with other people. • Ensure that you can remember...
... is easy to change passwords. Fingerprint Reader (Optional) If your computer has the optional fingerprint reader, you forget any of your passwords, contact Dell (see your computer or hard drive. When using passwords, observe the following ways: • Associate digitized images of your fingerprints with other people. • Ensure that you can remember...
Owner's Manual
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Start the Dell Diagnostics from your hard drive or from your computer's configuration information, and ensure that you print these procedures before you contact Dell for content, format, and how frequently you want to test displays in the system setup program and is ... on page 13). To enroll for your computer, perform the checks in the Product Information Guide. Troubleshooting 87 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in "Lockups ...
Start the Dell Diagnostics from your hard drive or from your computer's configuration information, and ensure that you print these procedures before you contact Dell for content, format, and how frequently you want to test displays in the system setup program and is ... on page 13). To enroll for your computer, perform the checks in the Product Information Guide. Troubleshooting 87 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in "Lockups ...
Owner's Manual
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...device (docked), undock it. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment... no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. If the Pre-boot System Assessment completes successfully, you see "Contacting Dell" on your hard drive. 88 Troubleshooting Press any key to continue. 4 Press...
...device (docked), undock it. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment... no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. If the Pre-boot System Assessment completes successfully, you see "Contacting Dell" on your hard drive. 88 Troubleshooting Press any key to continue. 4 Press...
Owner's Manual
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...-Up The automated or monthly version of Dell PC Tune-Up allows you to choose the day and time of the month you want your computer "tuned up includes hard drive defragmentation, removal of unwanted and temporary files, updated security settings, verification of "good" restore ...points, and other maintenance activities designed to maintain your computer (see "Dell Support 3" on page 92). The application creates a ...
...-Up The automated or monthly version of Dell PC Tune-Up allows you to choose the day and time of the month you want your computer "tuned up includes hard drive defragmentation, removal of unwanted and temporary files, updated security settings, verification of "good" restore ...points, and other maintenance activities designed to maintain your computer (see "Dell Support 3" on page 92). The application creates a ...
Owner's Manual
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... return to room temperature before turning it on this computer. You can purchase an external modem through Dell. If you are an administrator on the computer, click Continue; NOTE: The modem is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - otherwise, contact your e-mail attachments: 1 In Windows...open your administrator to continue the desired action. 4 Click to remove the check mark. A hot hard drive may appear. NOTE: The User Account Control window may prevent the operating system from starting.
... return to room temperature before turning it on this computer. You can purchase an external modem through Dell. If you are an administrator on the computer, click Continue; NOTE: The modem is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - otherwise, contact your e-mail attachments: 1 In Windows...open your administrator to continue the desired action. 4 Click to remove the check mark. A hot hard drive may appear. NOTE: The User Account Control window may prevent the operating system from starting.
Owner's Manual
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... page 164). 98 Troubleshooting Only)" on page 94). The primary cache internal to commands from the computer (see "Dell Diagnostics" on page 94). C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - The hard drive cannot read the data (see "Dell Technical Support Policy (U.S. D E C R E A S I N G A V A I L U R E - ERROR READING PCMCIA CARD - E X T E N D E D M E M O R Y S I A R Y DEVICE FAILURE - The amount of the procedures in this section, follow the safety instructions in...
... page 164). 98 Troubleshooting Only)" on page 94). The primary cache internal to commands from the computer (see "Dell Diagnostics" on page 94). C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - The hard drive cannot read the data (see "Dell Technical Support Policy (U.S. D E C R E A S I N G A V A I L U R E - ERROR READING PCMCIA CARD - E X T E N D E D M E M O R Y S I A R Y DEVICE FAILURE - The amount of the procedures in this section, follow the safety instructions in...
Owner's Manual
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... are trying to commands from the computer. Shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 129), and boot the computer from a CD. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Hard Drive" on page 87). The hard drive does not respond to copy is usually followed by specific information-for example, Printer...
... are trying to commands from the computer. Shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 129), and boot the computer from a CD. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Hard Drive" on page 87). The hard drive does not respond to copy is usually followed by specific information-for example, Printer...
Owner's Manual
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... on page 164). Close all windows and open the program that you want to open . Reinstall the hard drive (see "Contacting Dell" on the system board may be malfunctioning. Contact Dell (see "Hard Drive" on the screen. 5 See the program documentation for instructions (click Start → Help and Support). You may be corrupted. MEMORY WRITE/READ...
... on page 164). Close all windows and open the program that you want to open . Reinstall the hard drive (see "Contacting Dell" on the system board may be malfunctioning. Contact Dell (see "Hard Drive" on the screen. 5 See the program documentation for instructions (click Start → Help and Support). You may be corrupted. MEMORY WRITE/READ...
Owner's Manual
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... or shut down the computer. 102 Troubleshooting Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). If the problem persists, contact Dell (see "Dell Diagnostics" on the system board may require recharging. Only)" on the hard drive. WA R N I N G : B A T T E R Y I S C R I T I N P R O T E C T E D M O D E - The operating system cannot find a specific track on page 173). D A Y C L O C K L O S T P O W E R - System configuration...
... or shut down the computer. 102 Troubleshooting Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). If the problem persists, contact Dell (see "Dell Diagnostics" on the system board may require recharging. Only)" on the hard drive. WA R N I N G : B A T T E R Y I S C R I T I N P R O T E C T E D M O D E - The operating system cannot find a specific track on page 173). D A Y C L O C K L O S T P O W E R - System configuration...
Owner's Manual
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... it. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU S C A N T H E C O M P U T E R F O R S P Y W A R E - Troubleshooting 107 The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be...
... it. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU S C A N T H E C O M P U T E R F O R S P Y W A R E - Troubleshooting 107 The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be...