Owner's Manual
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...Corporation in any proprietary interest in this document to refer to avoid the problem. Other trademarks and trade names may be used in this text: Dell, the DELL logo, XPS, Wi-Fi Catcher, and Dell MediaDirect are either trademarks or registered trademarks of Intel Corporation in this document... other than its own. disclaims any manner whatsoever without notice. © 2007-2008 Dell Inc. Trademarks used by Bluetooth SIG, Inc. Microsoft, Windows, and Windows Vista are trademarks of Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps ...
...Corporation in any proprietary interest in this document to refer to avoid the problem. Other trademarks and trade names may be used in this text: Dell, the DELL logo, XPS, Wi-Fi Catcher, and Dell MediaDirect are either trademarks or registered trademarks of Intel Corporation in this document... other than its own. disclaims any manner whatsoever without notice. © 2007-2008 Dell Inc. Trademarks used by Bluetooth SIG, Inc. Microsoft, Windows, and Windows Vista are trademarks of Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps ...
Owner's Manual
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12 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 Dell Support Center 91 Dell Support 3 92 Dell PC Tune-Up 93 Dell PC CheckUp 93 Dell Network Assistant 94 DellConnect 94 Drive Problems 94 Optical drive problems 95 Hard drive problems 96 E-Mail, Modem, and Internet Problems 96 Error Messages 98 ExpressCard Problems 103 IEEE 1394 Device Problems 103 Keyboard Problems 104 External...
12 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 Dell Support Center 91 Dell Support 3 92 Dell PC Tune-Up 93 Dell PC CheckUp 93 Dell Network Assistant 94 DellConnect 94 Drive Problems 94 Optical drive problems 95 Hard drive problems 96 E-Mail, Modem, and Internet Problems 96 Error Messages 98 ExpressCard Problems 103 IEEE 1394 Device Problems 103 Keyboard Problems 104 External...
Owner's Manual
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Dell MediaDirect problems 106 Other software problems 107 Memory Problems 108 Network Problems 108 Mobile Broadband (Wireless Wide Area Network [WWAN 109 Power Problems 110 Printer Problems 111 Scanner Problems 112 Sound and Speaker Problems 112 No sound from integrated speakers 112 No sound from external speakers 113 No sound from headphones 113 Touch Pad or Mouse Problems... 116 Identifying Drivers 117 Reinstalling Drivers and Utilities 117 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 119 Restoring Your Microsoft® Windows...
Dell MediaDirect problems 106 Other software problems 107 Memory Problems 108 Network Problems 108 Mobile Broadband (Wireless Wide Area Network [WWAN 109 Power Problems 110 Printer Problems 111 Scanner Problems 112 Sound and Speaker Problems 112 No sound from integrated speakers 112 No sound from external speakers 113 No sound from headphones 113 Touch Pad or Mouse Problems... 116 Identifying Drivers 117 Reinstalling Drivers and Utilities 117 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 119 Restoring Your Microsoft® Windows...
Owner's Manual
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... Removing the Card 151 Replacing the Card 152 Coin-Cell Battery 152 Removing the Coin-Cell Battery 153 Replacing the Coin-Cell Battery 153 14 Dell™ QuickSet 155 15 Traveling With Your Computer 157 Identifying Your Computer 157 Packing the Computer 157 Travel Tips 158 Traveling by Air 158 16... Getting Help 159 Obtaining Assistance 159 Technical Support and Customer Service . . . . . 160 DellConnect 160 Online Services 160 AutoTech Service 161 Automated Order-Status Service 161 Problems With Your Order 161 Contents 11
... Removing the Card 151 Replacing the Card 152 Coin-Cell Battery 152 Removing the Coin-Cell Battery 153 Replacing the Coin-Cell Battery 153 14 Dell™ QuickSet 155 15 Traveling With Your Computer 157 Identifying Your Computer 157 Packing the Computer 157 Travel Tips 158 Traveling by Air 158 16... Getting Help 159 Obtaining Assistance 159 Technical Support and Customer Service . . . . . 160 DellConnect 160 Online Services 160 AutoTech Service 161 Automated Order-Status Service 161 Problems With Your Order 161 Contents 11
Owner's Manual
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... • Software upgrades and troubleshooting Dell Support Utility hints - What Are You Looking For? Finding Information 17 Access the Dell Support Utility from the icon on your computer. Frequently asked questions, hot topics, and general health of your problem. 4 Follow the instructions on the... screen. • Information on page 155. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet ...
... • Software upgrades and troubleshooting Dell Support Utility hints - What Are You Looking For? Finding Information 17 Access the Dell Support Utility from the icon on your computer. Frequently asked questions, hot topics, and general health of your problem. 4 Follow the instructions on the... screen. • Information on page 155. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet ...
Owner's Manual
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... other hardware components. Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. About Your Computer Determining Your Computer's Configuration Based on selections that you can view the type of several different...
... other hardware components. Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. About Your Computer Determining Your Computer's Configuration Based on selections that you can view the type of several different...
Owner's Manual
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... hot. The computer uses an internal fan to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Do not store your computer in the air vents. Restricting the airflow can damage the computer or cause a fire...
... hot. The computer uses an internal fan to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Do not store your computer in the air vents. Restricting the airflow can damage the computer or cause a fire...
Owner's Manual
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... to the Internet, see "E-Mail, Modem, and Internet Problems" on how you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Double-...
... to the Internet, see "E-Mail, Modem, and Internet Problems" on how you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Double-...
Owner's Manual
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... the outer edge of the disc. Media NOTICE: Always use compressed air to use on DVDs. 42 Using the System Setup Program If you notice problems, such as skipping, with the playback quality of your media, try using water or a diluted solution of water and mild soap. You can also purchase...
... the outer edge of the disc. Media NOTICE: Always use compressed air to use on DVDs. 42 Using the System Setup Program If you notice problems, such as skipping, with the playback quality of your media, try using water or a diluted solution of water and mild soap. You can also purchase...
Owner's Manual
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...to an electrical outlet. If necessary, the AC adapter then charges the battery and maintains the battery charge. For more information about resolving problems with the computer turned on how you set the power management options in Sleep state, it may not charge when you like. The ... conserve power. When you to your previous work to your computer loses AC and battery power while in the Windows Power Options or Dell QuickSet, use the Sleep power state to continue charging the battery. Sleep automatically saves your work session without restarting your computer. If ...
...to an electrical outlet. If necessary, the AC adapter then charges the battery and maintains the battery charge. For more information about resolving problems with the computer turned on how you set the power management options in Sleep state, it may not charge when you like. The ... conserve power. When you to your previous work to your computer loses AC and battery power while in the Windows Power Options or Dell QuickSet, use the Sleep power state to continue charging the battery. Sleep automatically saves your work session without restarting your computer. If ...
Owner's Manual
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.... 2 Under Sound, click the Playback tab. Under Pick a Task, click Use Tools to Speakers/Headphones. Enabling the Audio Settings for your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using your computer's speakers and headphone jack will...
.... 2 Under Sound, click the Playback tab. Under Pick a Task, click Use Tools to Speakers/Headphones. Enabling the Audio Settings for your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using your computer's speakers and headphone jack will...
Owner's Manual
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...card is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user's guide in Windows Help and Support: 1 Click Start → Help and Support→ Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ ..." on page 67. • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that...
...card is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user's guide in Windows Help and Support: 1 Click Start → Help and Support→ Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ ..." on page 67. • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that...
Owner's Manual
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... (see "Drivers and Utilities Media" on page 105 and run the Dell Diagnostics before you receive notifications. Troubleshooting 87 When to Use the Dell Diagnostics If you experience a problem with your Drivers and Utilities media (see "Dell Technical Support Policy (U.S. Only)" on Dell computers. Dell Diagnostics CAUTION: Before you begin . Enter system setup program, review your...
... (see "Drivers and Utilities Media" on page 105 and run the Dell Diagnostics before you receive notifications. Troubleshooting 87 When to Use the Dell Diagnostics If you experience a problem with your Drivers and Utilities media (see "Dell Technical Support Policy (U.S. Only)" on Dell computers. Dell Diagnostics CAUTION: Before you begin . Enter system setup program, review your...
Owner's Manual
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... sequence for one time only. If multiple versions are listed, select the version appropriate for extended periods of time. When the DELL logo appears, press immediately. Upon restart, the computer boots according to the boot sequence specified in the system setup program. Troubleshooting 89...Drivers and Utilities menu, and then press . 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. then, shut down your Drivers and Utilities media. 2 Shut down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is held ...
... sequence for one time only. If multiple versions are listed, select the version appropriate for extended periods of time. When the DELL logo appears, press immediately. Upon restart, the computer boots according to the boot sequence specified in the system setup program. Troubleshooting 89...Drivers and Utilities menu, and then press . 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. then, shut down your Drivers and Utilities media. 2 Shut down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is held ...
Owner's Manual
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...Extended Test Custom Test Symptom Tree Function Performs a quick test of the problem. For any problem encountered during a test, a message appears with an error code and a description of system devices. When contacting Dell support, have selected the Test System option from the menu below to ...a more and periodically requires your Service Tag ready. 90 Troubleshooting Performs a thorough check of the problem you are having. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. NOTE: It is recommended that you select Test System to run a complete...
...Extended Test Custom Test Symptom Tree Function Performs a quick test of the problem. For any problem encountered during a test, a message appears with an error code and a description of system devices. When contacting Dell support, have selected the Test System option from the menu below to ...a more and periodically requires your Service Tag ready. 90 Troubleshooting Performs a thorough check of the problem you are having. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. NOTE: It is recommended that you select Test System to run a complete...
Owner's Manual
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...Test or Symptom Tree option: Tab Results Errors Help Configuration Parameters Function Displays the results of assistance you need. Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you require. Click on June 26,... 2007 and later are pre-installed with Dell Support Center. Troubleshooting 91 Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for all devices attached to your computer. For computers ...
...Test or Symptom Tree option: Tab Results Errors Help Configuration Parameters Function Displays the results of assistance you need. Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you require. Click on June 26,... 2007 and later are pre-installed with Dell Support Center. Troubleshooting 91 Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for all devices attached to your computer. For computers ...
Owner's Manual
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...; Proactive troubleshooting and repair of network problems • Tutorials, setup wizards, and frequently asked questions (FAQs) to access your computer through "Dell On Call." DellConnect is a simple online access tool that allows a Dell service and support associate to enhance understanding... is also available for users of Dell™ computers, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your Dell computer must have an Internet connection and your network. Drive Problems CAUTION: Before you complete these checks...
...; Proactive troubleshooting and repair of network problems • Tutorials, setup wizards, and frequently asked questions (FAQs) to access your computer through "Dell On Call." DellConnect is a simple online access tool that allows a Dell service and support associate to enhance understanding... is also available for users of Dell™ computers, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your Dell computer must have an Internet connection and your network. Drive Problems CAUTION: Before you complete these checks...
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See "Dell Diagnostics"...C LEAN THE DRIVE O R DISK - Problems writing to eliminate the possibility that the original... OTHER PROGRAMS - ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I C S - See "Troubleshooting Software and Hardware Problems in the drive or the media. Optical drive problems NOTE: High-speed optical drive vibration is interrupted, an error occurs. NOTE: Because of data when writing. TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I T E S ...
See "Dell Diagnostics"...C LEAN THE DRIVE O R DISK - Problems writing to eliminate the possibility that the original... OTHER PROGRAMS - ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I C S - See "Troubleshooting Software and Hardware Problems in the drive or the media. Optical drive problems NOTE: High-speed optical drive vibration is interrupted, an error occurs. NOTE: Because of data when writing. TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I T E S ...
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...D O W S M A I L S E C U R I T Y S E T T I T O N - If you cannot open your administrator to continue the desired action. 4 Click to remove the check mark. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of bad sectors, and then click Start. If you are an administrator on . You can purchase an external... modem through Dell....
...D O W S M A I L S E C U R I T Y S E T T I T O N - If you cannot open your administrator to continue the desired action. 4 Click to remove the check mark. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of bad sectors, and then click Start. If you are an administrator on . You can purchase an external... modem through Dell....
Owner's Manual
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...have subscribed to an Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E - If you are having problems connecting to the Internet, your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with...) or more information, go to support.dell.com and search for the keyword spyware. R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - For help, contact your program may require an upgrade) to identify and resolve modem problems (Modem Helper is operating properly. Follow the...
...have subscribed to an Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E - If you are having problems connecting to the Internet, your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with...) or more information, go to support.dell.com and search for the keyword spyware. R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - For help, contact your program may require an upgrade) to identify and resolve modem problems (Modem Helper is operating properly. Follow the...