User Guide
Page 5
... requires a minimum level of firmware is 9.00. LTO 4 Tape Drives: No minimum level of library firmware. Dell provides several online and telephone-based support and service options. LTO 5 Tape Drive Library firmware must be at the minimum level required to support the Ultrium 5 drives. Key Path Diagnostics Path Failover IPv6 Support LTO4 Drive firmware level must...
... requires a minimum level of firmware is 9.00. LTO 4 Tape Drives: No minimum level of library firmware. Dell provides several online and telephone-based support and service options. LTO 5 Tape Drive Library firmware must be at the minimum level required to support the Ultrium 5 drives. Key Path Diagnostics Path Failover IPv6 Support LTO4 Drive firmware level must...
User Guide
Page 10
... supply being removed from the top of the library and storing on the bottom of library 10-22 10-23. Removing a Library Controller Card from a 2U library 10-11 10-11. partition system A-5 viii Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Drive sled taping diagrams . . . . . 10-18 10-18. partition system A-4 A-2. Library drive sled without ESD springs shown) . 10...
... supply being removed from the top of the library and storing on the bottom of library 10-22 10-23. Removing a Library Controller Card from a 2U library 10-11 10-11. partition system A-5 viii Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Drive sled taping diagrams . . . . . 10-18 10-18. partition system A-4 A-2. Library drive sled without ESD springs shown) . 10...
User Guide
Page 41
...Network" on page 5-23 or "Configure Library: Network" on the Operator Control Panel. Make sure the library is the advanced diagnostics reserved for logging in to make note of advanced unit diagnostics. v The User only has access to Monitor Library menus.The User account has only viewing ...IP address using the IPv4 address or a known Chapter 2. The TL4000/TL2000 RMU screen shows Welcome : User, superuser, admin, or service after a successful login. v Superuser - Note: Passwords are disabled by the library administrator. In the case where the dual stack is enabled. v ...
...Network" on page 5-23 or "Configure Library: Network" on the Operator Control Panel. Make sure the library is the advanced diagnostics reserved for logging in to make note of advanced unit diagnostics. v The User only has access to Monitor Library menus.The User account has only viewing ...IP address using the IPv4 address or a known Chapter 2. The TL4000/TL2000 RMU screen shows Welcome : User, superuser, admin, or service after a successful login. v Superuser - Note: Passwords are disabled by the library administrator. In the case where the dual stack is enabled. v ...
User Guide
Page 83
... admin account holders. 7. v Submit - Enter the New Password . The Admin login has access to all library functions including Service Library → Advance Diagnostics. 1. Click Configure Library → User Access in the left navigation pane. Service can select User, Superuser, and Admin roles. In... , ). 5. The password has a maximum of the person that will be able to offer the user help with the library. 9. The Service login has access to disable the User role for the entire tape library. Note: Admin can select User, Superuser, Admin, and Service roles.
... admin account holders. 7. v Submit - Enter the New Password . The Admin login has access to all library functions including Service Library → Advance Diagnostics. 1. Click Configure Library → User Access in the left navigation pane. Service can select User, Superuser, and Admin roles. In... , ). 5. The password has a maximum of the person that will be able to offer the user help with the library. 9. The Service login has access to disable the User role for the entire tape library. Note: Admin can select User, Superuser, Admin, and Service roles.
User Guide
Page 86
...1-IP Address - v Submit - Enabled - Click one of the SNMP protocol; Configure Library: SNMP Page 2. See "Verifying/Updating Firmware" on page 4-18. 4-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The library offers three versions of the following: v Refresh - Important: Ensure that acts as ... SNMP remote management application and the library. Note: This option is only available if the library firmware is a text string that library firmware and drive firmware are to date before running the Key Path Diagnostic. to apply the changes made to...
...1-IP Address - v Submit - Enabled - Click one of the SNMP protocol; Configure Library: SNMP Page 2. See "Verifying/Updating Firmware" on page 4-18. 4-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The library offers three versions of the following: v Refresh - Important: Ensure that acts as ... SNMP remote management application and the library. Note: This option is only available if the library firmware is a text string that library firmware and drive firmware are to date before running the Key Path Diagnostic. to apply the changes made to...
User Guide
Page 87
... to a network, check with the system administrator before turning host power OFF. For information on running the diagnostic, refer to "Service Library: Key Path Diagnostics" on page 5-56. See "Configure Library: Save/Restore Configuration" on page 5-61. Important: If you click the X in the upper right corner of your internet browser window, you will...
... to a network, check with the system administrator before turning host power OFF. For information on running the diagnostic, refer to "Service Library: Key Path Diagnostics" on page 5-56. See "Configure Library: Save/Restore Configuration" on page 5-61. Important: If you click the X in the upper right corner of your internet browser window, you will...
User Guide
Page 96
... date and time "System Status" displayed in System Status on page 5-60 5-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Table 5-1. Refer to Slot test "Service: Run Service Library → Perform Tests" on page Diagnostics 5-31 "Service Library: Perform Diagnostics" on page 5-60 Diagnostics, run Key Path diagnostics (if feature is available) Not available with this Tests" on page interface...
... date and time "System Status" displayed in System Status on page 5-60 5-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Table 5-1. Refer to Slot test "Service: Run Service Library → Perform Tests" on page Diagnostics 5-31 "Service Library: Perform Diagnostics" on page 5-60 Diagnostics, run Key Path diagnostics (if feature is available) Not available with this Tests" on page interface...
User Guide
Page 98
... 5-12 Monitor Library → Drive Status "Monitor Library: Drive Status" on page 5-50 Email Not available with this interface. Table 5-1. Monitor Library → Drive Status "Monitor Library: Drive Status" on page 5-38 Ethernet settings Monitor → Library → Network "Monitor: Library" on page 5-10 Configure Library → Network "Configure Library: Network" on page 5-38 5-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide...
... 5-12 Monitor Library → Drive Status "Monitor Library: Drive Status" on page 5-50 Email Not available with this interface. Table 5-1. Monitor Library → Drive Status "Monitor Library: Drive Status" on page 5-38 Ethernet settings Monitor → Library → Network "Monitor: Library" on page 5-10 Configure Library → Network "Configure Library: Network" on page 5-38 5-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide...
User Guide
Page 124
... Tests - On the Operator Control Panel, navigate to highlight . v Push the Down key to Service → Library Verify and start diagnostic. Before performing any Service functions. v Push the Select key to execute Library Verify. 5-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug047 v Push the Select key to highlight the drive field. The Service Menu contains...
... Tests - On the Operator Control Panel, navigate to highlight . v Push the Down key to Service → Library Verify and start diagnostic. Before performing any Service functions. v Push the Select key to execute Library Verify. 5-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug047 v Push the Select key to highlight the drive field. The Service Menu contains...
User Guide
Page 125
...error, then refer to Chapter 7, "Troubleshooting," on some backup applications. Service: Run Tests menu The following library diagnostics are available in this test successfully, the library must complete the test. 5. this test scrambles the cartridge slot locations. When prompted by moving customer data ... for each resident data cartridge from the customer tapes. v If the test FAILS, an error code will move each test cycle requested. When prompted by pushing it back online, since this test exercises library components by the Operator Control Panel display and the...
...error, then refer to Chapter 7, "Troubleshooting," on some backup applications. Service: Run Tests menu The following library diagnostics are available in this test successfully, the library must complete the test. 5. this test scrambles the cartridge slot locations. When prompted by moving customer data ... for each resident data cartridge from the customer tapes. v If the test FAILS, an error code will move each test cycle requested. When prompted by pushing it back online, since this test exercises library components by the Operator Control Panel display and the...
User Guide
Page 126
... or scratch cartridge into the drive. Service: Display Contrast 5-32 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Power On Self Test (POST), Normal Read/Write Test, Head Test, Media Test 1. If the test PASSES, resume normal library operations. - Service: Service menu The following drive diagnostics and service procedures are made from the dedicated cleaning cartridge...
... or scratch cartridge into the drive. Service: Display Contrast 5-32 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Power On Self Test (POST), Normal Read/Write Test, Head Test, Media Test 1. If the test PASSES, resume normal library operations. - Service: Service menu The following drive diagnostics and service procedures are made from the dedicated cleaning cartridge...
User Guide
Page 128
... page. Web User Interface Menus (continued) SNMP Save/Restore - For X X Installed Library information on the library. X X Link local IPv6 This is the level of bootcode firmware currently installed on updating your firmware, refer to your library. X X IPv6 address 5-34 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide address X X IPv6 static This is the unique identification number assigned...
... page. Web User Interface Menus (continued) SNMP Save/Restore - For X X Installed Library information on the library. X X Link local IPv6 This is the level of bootcode firmware currently installed on updating your firmware, refer to your library. X X IPv6 address 5-34 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide address X X IPv6 static This is the unique identification number assigned...
User Guide
Page 147
..., Superuser, Admin, and Service roles. Check the Disable Superuser checkbox if you do not want User to contact for the entire tape library. prohibits User login). Support email The email address of the following elements are displayed on the Role listbox (i.e. Click one of ... the screen. to cancel the changes made to allow Superuser or User login. The Service login has access to all library functions including Service Library → Advance Diagnostics. prohibits Superuser login). Support phone The phone number of the user, superuser, or admin account holders. Figure 5-45...
..., Superuser, Admin, and Service roles. Check the Disable Superuser checkbox if you do not want User to contact for the entire tape library. prohibits User login). Support email The email address of the following elements are displayed on the Role listbox (i.e. Click one of ... the screen. to cancel the changes made to allow Superuser or User login. The Service login has access to all library functions including Service Library → Advance Diagnostics. prohibits Superuser login). Support phone The phone number of the user, superuser, or admin account holders. Figure 5-45...
User Guide
Page 152
... Drive page Service Library: Advanced Diagnostics (for Service Personnel Only) This menu is for Auto Clean, and a cleaning cartridge is resident in Library Note: If the library is turned OFF and Internet 5-58 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Example: Invalid Media. - The drive will perform a cleaning and the library will display N.A.. Service Library: View Logs This page...
... Drive page Service Library: Advanced Diagnostics (for Service Personnel Only) This menu is for Auto Clean, and a cleaning cartridge is resident in Library Note: If the library is turned OFF and Internet 5-58 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Example: Invalid Media. - The drive will perform a cleaning and the library will display N.A.. Service Library: View Logs This page...
User Guide
Page 154
...Downloads and File Downloads are drives in the library prior to the start of saving the drive dump to complete. Note: Ensure that library. Service: Save Drive Dump Service Library: Perform Diagnostics Note: When running the "System Test", the library must be saved to Tech Support for ...to be compatible with the number of the screen shows "Drive Dump in the library, an error message "Slot Empty" will occur, and the test will fail. 5-60 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Once saved on the web browser are fewer data cartridges than drives...
...Downloads and File Downloads are drives in the library prior to the start of saving the drive dump to complete. Note: Ensure that library. Service: Save Drive Dump Service Library: Perform Diagnostics Note: When running the "System Test", the library must be saved to Tech Support for ...to be compatible with the number of the screen shows "Drive Dump in the library, an error message "Slot Empty" will occur, and the test will fail. 5-60 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Once saved on the web browser are fewer data cartridges than drives...
User Guide
Page 155
... the number of test cycles before it back online, since this feature. The second field displays the cycles completed. Operations 5-61 Service Library: Key Path Diagnostics Please refer to http://support.dell.com to their normal slot location. See "Verifying/Updating Firmware" on the encryption key path. The test consists of the activity...
... the number of test cycles before it back online, since this feature. The second field displays the cycles completed. Operations 5-61 Service Library: Key Path Diagnostics Please refer to http://support.dell.com to their normal slot location. See "Verifying/Updating Firmware" on the encryption key path. The test consists of the activity...
User Guide
Page 156
... When the test is rerun v When the library is rebooted The time and date of "N/A". Click Browse... Click Service Library, then Key Path Diagnostics. to the drive or library by using this page. Service Library: Perform Key Path Diagnostics page 4. Each test will show a result of... When updating to initiate the file transfer and firmware update. 5-62 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If a test fails the remaining tests will appear below the Key Path Diagnostics screen. Be sure you have just enabled encryption on the Support web...
... When the test is rerun v When the library is rebooted The time and date of "N/A". Click Browse... Click Service Library, then Key Path Diagnostics. to the drive or library by using this page. Service Library: Perform Key Path Diagnostics page 4. Each test will show a result of... When updating to initiate the file transfer and firmware update. 5-62 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If a test fails the remaining tests will appear below the Key Path Diagnostics screen. Be sure you have just enabled encryption on the Support web...
User Guide
Page 172
...). 4. Check that the EKM is correctly installed and configured, and that the tape drive is placed in another encryption enabled drive. FRONT PANEL LEDs 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Check the host application to resolve (see "Service Library: Key Path Diagnostics" on the Operator Control Panel display. Look up the error code and try...
...). 4. Check that the EKM is correctly installed and configured, and that the tape drive is placed in another encryption enabled drive. FRONT PANEL LEDs 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Check the host application to resolve (see "Service Library: Key Path Diagnostics" on the Operator Control Panel display. Look up the error code and try...
User Guide
Page 175
...See "Isolating Drive Sled Problems" on page 7-10. Key path diagnostic not working This diagnostic is again reported as "Chk Media/Rsvd Slot?" If necessary, visit http://support.dell.com to a local-only backup. 2. If Auto Clean is enabled... and a cleaning cartridge is not present, or if a cleaning cartridge is not efficiently backing up data over a network, consider comparing to download the latest levels of firmware on page 7-12 Need help with the library. Chapter 7. Tape library performance: The library...
...See "Isolating Drive Sled Problems" on page 7-10. Key path diagnostic not working This diagnostic is again reported as "Chk Media/Rsvd Slot?" If necessary, visit http://support.dell.com to a local-only backup. 2. If Auto Clean is enabled... and a cleaning cartridge is not present, or if a cleaning cartridge is not efficiently backing up data over a network, consider comparing to download the latest levels of firmware on page 7-12 Need help with the library. Chapter 7. Tape library performance: The library...
User Guide
Page 180
...," on page 6-4). 7. If only the Web User Interface has failed, please see "Cleaning Cartridge" on page 6-1. See "Service Library: Perform Diagnostics" on the Library Controller Card. Observe the LED on page 5-60 7-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide LCC failed 3. Use only an approved cleaning cartridge (see "Isolating Web User Interface Problems" on page...
...," on page 6-4). 7. If only the Web User Interface has failed, please see "Cleaning Cartridge" on page 6-1. See "Service Library: Perform Diagnostics" on the Library Controller Card. Observe the LED on page 5-60 7-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide LCC failed 3. Use only an approved cleaning cartridge (see "Isolating Web User Interface Problems" on page...