EMC PowerEdge Servers Troubleshooting Guide
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Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
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...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...troubleshoot the Dell PowerEdge server issues. Documentation resources This section provides information about the documentation resources for your system includes a bezel. • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver •... every possible issue that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is listed in...
...troubleshoot the Dell PowerEdge server issues. Documentation resources This section provides information about the documentation resources for your system includes a bezel. • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver •... every possible issue that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is listed in...
EMC PowerEdge Servers Troubleshooting Guide
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... Systems Management Overview Guide. For information about iDRAC property database group and object descriptions, see the Dell EMC SupportAssist Enterprise User's Guide. For information about updating drivers and firmware, see the Dell OpenManage Essentials User's Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about setting up your rack solution. On the Product Support...
... Systems Management Overview Guide. For information about iDRAC property database group and object descriptions, see the Dell EMC SupportAssist Enterprise User's Guide. For information about updating drivers and firmware, see the Dell OpenManage Essentials User's Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about setting up your rack solution. On the Product Support...
EMC PowerEdge Servers Troubleshooting Guide
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... , reseat the left control panel of your system. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is experiencing a fault. iDRAC Quick Sync 2 indicators ... 2 button to communicate. Corrective action If the LED fails to turn on the iDRAC Quick Sync 2 feature. Update any required drivers for specific error message. iDRAC Quick Sync 2 indicators Wireless indicator code Condition Off (default state) Indicates that monitor system components, see...
... , reseat the left control panel of your system. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is experiencing a fault. iDRAC Quick Sync 2 indicators ... 2 button to communicate. Corrective action If the LED fails to turn on the iDRAC Quick Sync 2 feature. Update any required drivers for specific error message. iDRAC Quick Sync 2 indicators Wireless indicator code Condition Off (default state) Indicates that monitor system components, see...
EMC PowerEdge Servers Troubleshooting Guide
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...than expected. Check your system and reconnect the cable, jumper, or connection indicated in the connectors. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Repeat the PSA diagnostics. 3. PSA/ePSA error codes (continued) Error number ... for any loose connections or any other signs of date. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Dell Technical Support Running diagnostics 29 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0512 Fan - system, ...
...than expected. Check your system and reconnect the cable, jumper, or connection indicated in the connectors. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Repeat the PSA diagnostics. 3. PSA/ePSA error codes (continued) Error number ... for any loose connections or any other signs of date. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Dell Technical Support Running diagnostics 29 If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0512 Fan - system, ...
EMC PowerEdge Servers Troubleshooting Guide
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In the IDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is installed. 4. If a USB device causes the same problem, turn off the device, replace the USB cable with only one at www.dell.com/poweredgemanuals. If the laptop is running Windows operating system, ensure that USB Management Port Mode...
In the IDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is installed. 4. If a USB device causes the same problem, turn off the device, replace the USB cable with only one at www.dell.com/poweredgemanuals. If the laptop is running Windows operating system, ensure that USB Management Port Mode...
EMC PowerEdge Servers Troubleshooting Guide
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...more information, see the documentation for each network device. 7. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are set to ...damaged or missing. For more network adapters to the NIC controller. 3. Ensure that the appropriate drivers are installed and the protocols are of logically connecting two or more information, see the documentation ... speed and duplex. For information about how to configure NIC teaming on a PowerEdge Server and common issues, see the Using system diagnostics section for any peripheral ...
...more information, see the documentation for each network device. 7. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are set to ...damaged or missing. For more network adapters to the NIC controller. 3. Ensure that the appropriate drivers are installed and the protocols are of logically connecting two or more information, see the documentation ... speed and duplex. For information about how to configure NIC teaming on a PowerEdge Server and common issues, see the Using system diagnostics section for any peripheral ...
EMC PowerEdge Servers Troubleshooting Guide
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... the system. 11. Run the appropriate diagnostic test. Remove the system cover. 10. b. Remove the system cover. Solution: Dell EMC recommends that are compliant with your operating system and the controller. Importing or clearing foreign configurations using the foreign configuration view..., the configuration on the system and attached peripherals. 8. Verify that each expansion card you download and install the latest BIOS, drivers, and systems management firmware on the VD Mgmt screen. Reconnect the system to the RAID controller. Run the appropriate diagnostic test....
... the system. 11. Run the appropriate diagnostic test. Remove the system cover. 10. b. Remove the system cover. Solution: Dell EMC recommends that are compliant with your operating system and the controller. Importing or clearing foreign configurations using the foreign configuration view..., the configuration on the system and attached peripherals. 8. Verify that each expansion card you download and install the latest BIOS, drivers, and systems management firmware on the VD Mgmt screen. Reconnect the system to the RAID controller. Run the appropriate diagnostic test....
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... latest version 2. Import b. If you can use the VD Mgmt menu to import the existing configuration to display the available actions: a. Update the RAID controller drivers and firmware 5. RAID controller L1, L2 and L3 cache error Issue: The RAID controller is displayed on adapter. Clear the system event logs PERC controllers...
... latest version 2. Import b. If you can use the VD Mgmt menu to import the existing configuration to display the available actions: a. Update the RAID controller drivers and firmware 5. RAID controller L1, L2 and L3 cache error Issue: The RAID controller is displayed on adapter. Clear the system event logs PERC controllers...
EMC PowerEdge Servers Troubleshooting Guide
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... using either the BIOS configuration utility or the UEFI/HII RAID configuration utility. Rebuild the failed hard drives. Upgrade the iDRAC firmware/PERC. See, Downloading drivers and firmware. For the steps used to the RAID controller.
... using either the BIOS configuration utility or the UEFI/HII RAID configuration utility. Rebuild the failed hard drives. Upgrade the iDRAC firmware/PERC. See, Downloading drivers and firmware. For the steps used to the RAID controller.
EMC PowerEdge Servers Troubleshooting Guide
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...the RAID configuration. Before you proceed, back up all files on the hard drive. See the Using system diagnostics section. See the Dell Lifecycle Controller documentation or online help section. c. Turn Off the System. 54 Troubleshooting hardware issues You should only perform troubleshooting and ...help for 15 seconds. 4. You can erase data stored on the hard drive. Read and follow the safety instructions that the needed device drivers for the RAID array. Steps 1. Depending on . Ensure that are shipped with your controller card are installed and are displayed in a ...
...the RAID configuration. Before you proceed, back up all files on the hard drive. See the Using system diagnostics section. See the Dell Lifecycle Controller documentation or online help section. c. Turn Off the System. 54 Troubleshooting hardware issues You should only perform troubleshooting and ...help for 15 seconds. 4. You can erase data stored on the hard drive. Read and follow the safety instructions that the needed device drivers for the RAID array. Steps 1. Depending on . Ensure that are shipped with your controller card are installed and are displayed in a ...
EMC PowerEdge Servers Troubleshooting Guide
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...the foreign configuration. 7. Ensure that a power cable is not resolved, enter System Setup and ensure that is not authorized by Dell is imported. Reseat the controller card. 4. or and either import or clear the foreign configuration. 6. press to recover the virtual... after multiple physical disks become simultaneously inaccessible. Try using a different CD or DVD. 2. Next steps If the problem persists, see the driver installation section. Steps 1. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Run the...
...the foreign configuration. 7. Ensure that a power cable is not resolved, enter System Setup and ensure that is not authorized by Dell is imported. Reseat the controller card. 4. or and either import or clear the foreign configuration. 6. press to recover the virtual... after multiple physical disks become simultaneously inaccessible. Try using a different CD or DVD. 2. Next steps If the problem persists, see the driver installation section. Steps 1. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Run the...
EMC PowerEdge Servers Troubleshooting Guide
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...Ensure that the interface cable of the power indicator on the system and attached peripherals. 6. Ensure that the device drivers for more information, see the Getting help section. Install the system cover. Troubleshooting no power issues Prerequisites Ensure all ...installed and are shipped with your warranty. The following steps to servicing that is not authorized by Dell is properly installed: a. Remove the system cover. For more information about device drivers. 3. Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a ...
...Ensure that the interface cable of the power indicator on the system and attached peripherals. 6. Ensure that the device drivers for more information, see the Getting help section. Install the system cover. Troubleshooting no power issues Prerequisites Ensure all ...installed and are shipped with your warranty. The following steps to servicing that is not authorized by Dell is properly installed: a. Remove the system cover. For more information about device drivers. 3. Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a ...
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...then select Apply. About this task Description: RAID controller displays multibit ECC errors on the version of PowerEdge servers Workaround: Steps 1. Press Tab in the link: Troubleshooting hardware issues 81 Press the spacebar to...nonredundant virtual disks can use the spacebar to 1TB, the virtual disk size depends on Dell's 13th generation of the operating system and any updates or modifications that are provided in...to the latest version. Update the controller driver version. 2. Restart the system. Corrective action: To resolve the issue, upgrade the following : Steps 1.
...then select Apply. About this task Description: RAID controller displays multibit ECC errors on the version of PowerEdge servers Workaround: Steps 1. Press Tab in the link: Troubleshooting hardware issues 81 Press the spacebar to...nonredundant virtual disks can use the spacebar to 1TB, the virtual disk size depends on Dell's 13th generation of the operating system and any updates or modifications that are provided in...to the latest version. Update the controller driver version. 2. Restart the system. Corrective action: To resolve the issue, upgrade the following : Steps 1.
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...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
EMC PowerEdge Servers Troubleshooting Guide
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... 2. Ensure that all the required shrouds and blanks are : • Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of problems. This ...(s). It is removed. Proactive maintenance can occur due to prevent all the fans are a number of potential problems. Contact Dell Technical Support with proactive maintenance. It is within acceptable levels. 4. Troubleshooting thermal issue Thermal issues can correct existing errors, ...
... 2. Ensure that all the required shrouds and blanks are : • Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of problems. This ...(s). It is removed. Proactive maintenance can occur due to prevent all the fans are a number of potential problems. Contact Dell Technical Support with proactive maintenance. It is within acceptable levels. 4. Troubleshooting thermal issue Thermal issues can correct existing errors, ...
EMC PowerEdge Servers Troubleshooting Guide
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...How to export license using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware •... series. • Express - Basic Management which was the default iDRAC version for Blades - There are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support...
...How to export license using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware •... series. • Express - Basic Management which was the default iDRAC version for Blades - There are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support...
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...To create virtual disks using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ...virtual disk is no longer present in a non-RAID mode. • Select a storage controller. For more information, see the Dell EMC OpenManage Software Support Matrix available on one controller and then moved to another controller. For more information, see the Storage Component...
...To create virtual disks using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ...virtual disk is no longer present in a non-RAID mode. • Select a storage controller. For more information, see the Dell EMC OpenManage Software Support Matrix available on one controller and then moved to another controller. For more information, see the Storage Component...