EMC PowerEdge Servers Troubleshooting Guide
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A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
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WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. Dell, EMC, and other trademarks are trademarks of data and tells you make better use of their respective owners. CAUTION: A CAUTION indicates either potential damage to avoid the problem. Other trademarks may be trademarks of your product. All rights reserved. or its subsidiaries. or its subsidiaries. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of Dell Inc.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. Dell, EMC, and other trademarks are trademarks of data and tells you make better use of their respective owners. CAUTION: A CAUTION indicates either potential damage to avoid the problem. Other trademarks may be trademarks of your product. All rights reserved. or its subsidiaries. or its subsidiaries. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of Dell Inc.
EMC PowerEdge Servers Troubleshooting Guide
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... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an...
... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an...
EMC PowerEdge Servers Troubleshooting Guide
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... RAID configuration by using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... RAID configuration by using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...7 To view the document that is listed in this troubleshooting guide is intended primarily for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is needed only if your system. NOTE... cables for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to remove insulation from size 10 AWG solid or stranded...
...7 To view the document that is listed in this troubleshooting guide is intended primarily for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is needed only if your system. NOTE... cables for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to remove insulation from size 10 AWG solid or stranded...
EMC PowerEdge Servers Troubleshooting Guide
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...drivers For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/serviceabilitytools 8 Introduction On the Product Support page, click Manuals & documents. • Using search... document that is shipped with your system For information about installing and securing www.dell.com/poweredgemanuals the system into a rack, see the Integrated Dell Remote Access Controller User's Guide. For information about earlier versions of iDRAC available ...
...drivers For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/serviceabilitytools 8 Introduction On the Product Support page, click Manuals & documents. • Using search... document that is shipped with your system For information about installing and securing www.dell.com/poweredgemanuals the system into a rack, see the Integrated Dell Remote Access Controller User's Guide. For information about earlier versions of iDRAC available ...
EMC PowerEdge Servers Troubleshooting Guide
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... avoid injury, do not attempt to servicing that you need to lift the system, get others to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management ... working on may only be populated always with a component or with the Dell PowerEdge RAID controllers For information about partner programs enterprise systems management, see the Storage controller documentation. www.dell.com/openmanagemanuals Working with a blank. CAUTION: Operating the system without the ...
... avoid injury, do not attempt to servicing that you need to lift the system, get others to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management ... working on may only be populated always with a component or with the Dell PowerEdge RAID controllers For information about partner programs enterprise systems management, see the Storage controller documentation. www.dell.com/openmanagemanuals Working with a blank. CAUTION: Operating the system without the ...
EMC PowerEdge Servers Troubleshooting Guide
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NOTE: No status LED indicators are illuminated when the system is a hard drive error. Status LED indicators Icon Description Condition Corrective action Hard drive indicator The indicator turns solid amber if there is turned off and only turn solid amber if any error occurs. If the hard drives are always off . If the problem persists, see the Getting help section. NOTE: Status LED indicators are configured in a RAID array, restart the system and enter the host adapter configuration utility program. Ensure that none of the following conditions exist: • A cooling...
NOTE: No status LED indicators are illuminated when the system is a hard drive error. Status LED indicators Icon Description Condition Corrective action Hard drive indicator The indicator turns solid amber if there is turned off and only turn solid amber if any error occurs. If the hard drives are always off . If the problem persists, see the Getting help section. NOTE: Status LED indicators are configured in a RAID array, restart the system and enter the host adapter configuration utility program. Ensure that none of the following conditions exist: • A cooling...
EMC PowerEdge Servers Troubleshooting Guide
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... fails to system health mode. Update any required drivers for specific error message. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is located on the left control panel flex cable and check again. Press...
... fails to system health mode. Update any required drivers for specific error message. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is located on the left control panel flex cable and check again. Press...
EMC PowerEdge Servers Troubleshooting Guide
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... the laptop or tablet is disabled. iDRAC Direct LED indicator is configured to blink indefinitely, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Table 4. If the indicator continues to micro USB (type AB) cable: Table...
... the laptop or tablet is disabled. iDRAC Direct LED indicator is configured to blink indefinitely, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Table 4. If the indicator continues to micro USB (type AB) cable: Table...
EMC PowerEdge Servers Troubleshooting Guide
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... to a low output configuration or vice versa, you must have an LED that serves as an indicator and DC PSUs have the same type of PowerEdge servers is not supported, even if the PSUs have the same power rating. AC PSU status indicator or handle Table 7. Blinking green and turns off...
... to a low output configuration or vice versa, you must have an LED that serves as an indicator and DC PSUs have the same type of PowerEdge servers is not supported, even if the PSUs have the same power rating. AC PSU status indicator or handle Table 7. Blinking green and turns off...
EMC PowerEdge Servers Troubleshooting Guide
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DC PSU status indicator Table 8. Swapping the PSU to the PSU and the PSU is connected to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must be of the system. 14 Diagnostic indicators AC PSU status indicator (continued) Power indicator codes Condition CAUTION: If two PSUs are used , they must turn off the system. DC PSU status indicator 1. DC PSU status indicator codes Power indicator codes Condition Green A valid power source is ...
DC PSU status indicator Table 8. Swapping the PSU to the PSU and the PSU is connected to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must be of the system. 14 Diagnostic indicators AC PSU status indicator (continued) Power indicator codes Condition CAUTION: If two PSUs are used , they must turn off the system. DC PSU status indicator 1. DC PSU status indicator codes Power indicator codes Condition Green A valid power source is ...
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AC PSU status indicator Table 9. Hard drive indicators 1. Hard drive NOTE: If the hard drive is currently in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. Figure 6. Non-redundant AC PSU status indicator and self-diagnostic button 1. The status LED indicator indicates the power condition of the hard drive. Hard drive status LED indicator 3. Diagnostic indicators 15 Non-redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is operational. The indicators provide information ...
AC PSU status indicator Table 9. Hard drive indicators 1. Hard drive NOTE: If the hard drive is currently in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. Figure 6. Non-redundant AC PSU status indicator and self-diagnostic button 1. The status LED indicator indicates the power condition of the hard drive. Hard drive status LED indicator 3. Diagnostic indicators 15 Non-redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is operational. The indicators provide information ...
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Hard drive indicator codes Drive-status indicator pattern Flashes green twice per second Off Flashes green, amber, and then turns off Flashes amber four times per second Flashes green slowly Steady green Flashes green for three seconds, amber for three seconds, and then turns off after six seconds Predicted drive failure. Drives are initialized after the system is turned on . Drive failed. Drive rebuilding. uSATA SSD activity indicator 2. Drive ready for insertion or removal. Drive ready for insertion or removal. uSATA SSD status indicator 3. Drive online. Table 10. uSATA ...
Hard drive indicator codes Drive-status indicator pattern Flashes green twice per second Off Flashes green, amber, and then turns off Flashes amber four times per second Flashes green slowly Steady green Flashes green for three seconds, amber for three seconds, and then turns off after six seconds Predicted drive failure. Drives are initialized after the system is turned on . Drive failed. Drive rebuilding. uSATA SSD activity indicator 2. Drive ready for insertion or removal. Drive ready for insertion or removal. uSATA SSD status indicator 3. Drive online. Table 10. uSATA ...
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IDSDM indicator codes Convention IDSDM indicator code A Green B Flashing green C Flashing amber D Amber E Not lit Description Indicates that the card is offline, has failed, or is online. The IDSDM card offers the following table describes the IDSDM indicator codes: Table 12. maintains a mirrored configuration by using SD cards in the Integrated Devices screen of System Setup, the information is booting. Indicates that the card is write-protected. Indicates that the card has failed. Indicates card mismatch or that the card is missing or is replicated from one ...
IDSDM indicator codes Convention IDSDM indicator code A Green B Flashing green C Flashing amber D Amber E Not lit Description Indicates that the card is offline, has failed, or is online. The IDSDM card offers the following table describes the IDSDM indicator codes: Table 12. maintains a mirrored configuration by using SD cards in the Integrated Devices screen of System Setup, the information is booting. Indicates that the card is write-protected. Indicates that the card has failed. Indicates card mismatch or that the card is missing or is replicated from one ...
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... press to enter Boot Manager. Use the up a SupportAssist application in Windows operating system Receiving automated support with SupportAssist Dell EMC SupportAssist is detected, SupportAssist automatically opens a support case with SupportAssist • PSA/ePSA Diagnostics • Debugging ...1. The following benefits: • Automated issue detection - PSA/ePSA Diagnostics Run the Embedded System Diagnostics (ePSA) if your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - While the system is ...
... press to enter Boot Manager. Use the up a SupportAssist application in Windows operating system Receiving automated support with SupportAssist Dell EMC SupportAssist is detected, SupportAssist automatically opens a support case with SupportAssist • PSA/ePSA Diagnostics • Debugging ...1. The following benefits: • Automated issue detection - PSA/ePSA Diagnostics Run the Embedded System Diagnostics (ePSA) if your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - While the system is ...
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...that may involve the system board. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - Update to the latest BIOS version. 2. Actual (d)C tests that may involve the system board.... Update to the latest BIOS version. 3. Check temperatures in the system 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0121 Memory - memory errors were detected and repaired An error occurred during the Limit (d)C. However, the ...
...that may involve the system board. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - Update to the latest BIOS version. 2. Actual (d)C tests that may involve the system board.... Update to the latest BIOS version. 3. Check temperatures in the system 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0121 Memory - memory errors were detected and repaired An error occurred during the Limit (d)C. However, the ...
EMC PowerEdge Servers Troubleshooting Guide
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... the main system board or battery of the system. 1. Turn off the system and reseat battery. 2. If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. 4. the battery cannot supply sufficient power An error occurred during the tests that may be detected...occurred during the tests that no action. 2. Repeat the PSA diagnostics. Update to the latest BIOS version. 3. If failure continues, contact Dell Technical Support. Update to the system board. 3. Repeat the PSA diagnostics. 4. PSA NA ePSA 2000-0133 Battery - Turn off your computer...
... the main system board or battery of the system. 1. Turn off the system and reseat battery. 2. If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. 4. the battery cannot supply sufficient power An error occurred during the tests that may be detected...occurred during the tests that no action. 2. Repeat the PSA diagnostics. Update to the latest BIOS version. 3. If failure continues, contact Dell Technical Support. Update to the system board. 3. Repeat the PSA diagnostics. 4. PSA NA ePSA 2000-0133 Battery - Turn off your computer...