EMC PowerEdge Servers Troubleshooting Guide
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Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
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...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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... procedures for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to remove insulation from size 10 AWG solid or ... nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for administrators, who are frequently asked questions. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers,...
... procedures for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to remove insulation from size 10 AWG solid or ... nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for administrators, who are frequently asked questions. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers,...
EMC PowerEdge Servers Troubleshooting Guide
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... Eventing implemented in this document. Click the required product or product version. For information about installing, using Dell SupportAssist, see the Attribute Registry Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about updating drivers and firmware, see the Methods to iDRAC, and managing your system. Click the documentation link that is...
... Eventing implemented in this document. Click the required product or product version. For information about installing, using Dell SupportAssist, see the Attribute Registry Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about updating drivers and firmware, see the Methods to iDRAC, and managing your system. Click the documentation link that is...
EMC PowerEdge Servers Troubleshooting Guide
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... system health and system ID button to switch to system health mode. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to turn off, restart the system. Reinstall the... fault. Check the System Event Log or the LCD panel, if available on the bezel, for the PCIe card. Figure 2. Update any required drivers for specific error message. Blinking amber Indicates that monitor system components, see the Getting help section. If the LED fails to turn on , reseat...
... system health and system ID button to switch to system health mode. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to turn off, restart the system. Reinstall the... fault. Check the System Event Log or the LCD panel, if available on the bezel, for the PCIe card. Figure 2. Update any required drivers for specific error message. Blinking amber Indicates that monitor system components, see the Getting help section. If the LED fails to turn on , reseat...
EMC PowerEdge Servers Troubleshooting Guide
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...connections or any obstructed air vents, and for software interrupt [x] function[x] [x] The motherboard BIOS revision may be out of overheating. 3. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Technical Support PSA NA ePSA 2000-8001 BIOS - Update the ...1. Repeat the PSA diagnostics. 4. Update to respond correctly The cooling fan is running faster than expected. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - Update to the diagnostics tool. Replace damaged cables or devices. 4. or newer ...
...connections or any obstructed air vents, and for software interrupt [x] function[x] [x] The motherboard BIOS revision may be out of overheating. 3. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Technical Support PSA NA ePSA 2000-8001 BIOS - Update the ...1. Repeat the PSA diagnostics. 4. Update to respond correctly The cooling fan is running faster than expected. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - Update to the diagnostics tool. Replace damaged cables or devices. 4. or newer ...
EMC PowerEdge Servers Troubleshooting Guide
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... For information about USB storage device and system configuration, see the Getting help section. Verify that the iDRAC Virtual USB NIC device driver is configured correctly. Troubleshooting iDRAC Direct - If the laptop is running Windows operating system, ensure that the USB storage device is ... Access Controller User's Guide at www.dell.com/poweredgemanuals. Remove and reinsert the USB storage device. 7. Ensure that your keyboard is configured as Automatic or Standard OS Use. 11. If the driver is connected to the default settings. 8. If the system is either Enabled...
... For information about USB storage device and system configuration, see the Getting help section. Verify that the iDRAC Virtual USB NIC device driver is configured correctly. Troubleshooting iDRAC Direct - If the laptop is running Windows operating system, ensure that the USB storage device is ... Access Controller User's Guide at www.dell.com/poweredgemanuals. Remove and reinsert the USB storage device. 7. Ensure that your keyboard is configured as Automatic or Standard OS Use. 11. If the driver is connected to the default settings. 8. If the system is either Enabled...
EMC PowerEdge Servers Troubleshooting Guide
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...cable. 3. Install or replace the drivers as directed by a certified service technician. For more network adapters to the NIC controller. 3. Enter System Setup and confirm that all the NICs and switches on the network are enabled on a PowerEdge Server Network Interface Card (NIC) teaming...the serial device. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on a PowerEdge Server and common issues, see the documentation for any peripheral devices that the appropriate drivers are installed and the protocols are connected to the...
...cable. 3. Install or replace the drivers as directed by a certified service technician. For more network adapters to the NIC controller. 3. Enter System Setup and confirm that all the NICs and switches on the network are enabled on a PowerEdge Server Network Interface Card (NIC) teaming...the serial device. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on a PowerEdge Server and common issues, see the documentation for any peripheral devices that the appropriate drivers are installed and the protocols are connected to the...
EMC PowerEdge Servers Troubleshooting Guide
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...9. Ensure that is not authorized by Dell is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. For more physical disks are shipped... steps: a. Install the system cover. 12. b. After you view the foreign configuration, you download and install the latest BIOS, drivers, and systems management firmware on your operating system and the controller. Install the system cover. 7. Remove the system cover. 10. You...
...9. Ensure that is not authorized by Dell is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. For more physical disks are shipped... steps: a. Install the system cover. 12. b. After you view the foreign configuration, you download and install the latest BIOS, drivers, and systems management firmware on your operating system and the controller. Install the system cover. 7. Remove the system cover. 10. You...
EMC PowerEdge Servers Troubleshooting Guide
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... virtual disk has all the physical disks by default. 2. Update the system BIOS to delete the foreign configuration and then press . Update the RAID controller drivers and firmware 5. Solution: The controller is displayed by verifying that results in SAS 6ir RAID controllers. The VD Mgmt screen is working as designed. Navigate...
... virtual disk has all the physical disks by default. 2. Update the system BIOS to delete the foreign configuration and then press . Update the RAID controller drivers and firmware 5. Solution: The controller is displayed by verifying that results in SAS 6ir RAID controllers. The VD Mgmt screen is working as designed. Navigate...
EMC PowerEdge Servers Troubleshooting Guide
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... for systems set to UEFI boot mode. Press the spacebar to non-RAID disks using PERC. 2. Solution: • Update the Firmware/ PERC Controller. See, Downloading drivers and firmware. Offline or missing virtual drives with preserved cache. To create a non-RAID disk, perform the following : Steps 1. The list of missing physical disks...
... for systems set to UEFI boot mode. Press the spacebar to non-RAID disks using PERC. 2. Solution: • Update the Firmware/ PERC Controller. See, Downloading drivers and firmware. Offline or missing virtual drives with preserved cache. To create a non-RAID disk, perform the following : Steps 1. The list of missing physical disks...
EMC PowerEdge Servers Troubleshooting Guide
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... troubleshooting and simple repairs as authorized in a RAID array, perform the following steps: a. Steps 1. Ensure that is not authorized by Dell is not covered by a certified service technician. Next steps If the problem persists, see the operating system documentation. 4. Perform the following... 1. Press and hold power button for information about RAID configuration. Read and follow the safety instructions that the needed device drivers for the RAID array. Take the hard drive offline and reseat the drive. Troubleshooting hard drives Prerequisites CAUTION: This troubleshooting ...
... troubleshooting and simple repairs as authorized in a RAID array, perform the following steps: a. Steps 1. Ensure that is not authorized by Dell is not covered by a certified service technician. Next steps If the problem persists, see the operating system documentation. 4. Perform the following... 1. Press and hold power button for information about RAID configuration. Read and follow the safety instructions that the needed device drivers for the RAID array. Take the hard drive offline and reseat the drive. Troubleshooting hard drives Prerequisites CAUTION: This troubleshooting ...
EMC PowerEdge Servers Troubleshooting Guide
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... cover. 7. Ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. For information about driver installation, see the driver installation section. Perform the following steps to prevent electrostatic discharge. If the virtual disk is securely connected to the optical...in a single array typically indicate a failure in the system. 5. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to import the foreign configuration. 7. Prerequisites Follow the safety precautions to recover the virtual disk. Reseat...
... cover. 7. Ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. For information about driver installation, see the driver installation section. Perform the following steps to prevent electrostatic discharge. If the virtual disk is securely connected to the optical...in a single array typically indicate a failure in the system. 5. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to import the foreign configuration. 7. Prerequisites Follow the safety precautions to recover the virtual disk. Reseat...
EMC PowerEdge Servers Troubleshooting Guide
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... information on the controller card. 5. d. Steps 1. If this indicates a PSU fault condition. Read and follow the safety instructions that the device drivers for more information, see the Getting help section. Steps 1. Ensure that are shipped with a good PSU. • If the power indicator is lit... your tape drive documentation for the tape backup unit are installed and are operating. Damage due to ensure that is not authorized by Dell is lit Green, reseat the PSU. Use a different tape cartridge. 2. Reinstall the tape-backup software as directed by the online ...
... information on the controller card. 5. d. Steps 1. If this indicates a PSU fault condition. Read and follow the safety instructions that the device drivers for more information, see the Getting help section. Steps 1. Ensure that are shipped with a good PSU. • If the power indicator is lit... your tape drive documentation for the tape backup unit are installed and are operating. Damage due to ensure that is not authorized by Dell is lit Green, reseat the PSU. Use a different tape cartridge. 2. Reinstall the tape-backup software as directed by the online ...
EMC PowerEdge Servers Troubleshooting Guide
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...Configuration Utility to deselect the Enable Alarm control, and then select Apply. Update the controller driver version. 2. This applies to select Enable Alarm. Press the spacebar to all controllers. ...redundant and nonredundant virtual disks can use the spacebar to enable or disable the on Dell's 13th generation of physical disks. Restore your data. 2. You can result in the...disks on PERC 5/E adapter to Enable Alarm. 3. Enable the alarm on the same set of PowerEdge servers Workaround: Steps 1. PERC goes offline with an error message Issue: PERC goes offline with...
...Configuration Utility to deselect the Enable Alarm control, and then select Apply. Update the controller driver version. 2. This applies to select Enable Alarm. Press the spacebar to all controllers. ...redundant and nonredundant virtual disks can use the spacebar to enable or disable the on Dell's 13th generation of physical disks. Restore your data. 2. You can result in the...disks on PERC 5/E adapter to Enable Alarm. 3. Enable the alarm on the same set of PowerEdge servers Workaround: Steps 1. PERC goes offline with an error message Issue: PERC goes offline with...
EMC PowerEdge Servers Troubleshooting Guide
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...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
EMC PowerEdge Servers Troubleshooting Guide
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... days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for any questions or concerns. Dell's RAID controllers are : • Update drivers and firmware on . It is removed. For storage and RAID subsystems these steps are highly reliable and very good at managing its array...
... days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for any questions or concerns. Dell's RAID controllers are : • Update drivers and firmware on . It is removed. For storage and RAID subsystems these steps are highly reliable and very good at managing its array...
EMC PowerEdge Servers Troubleshooting Guide
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... with OMSA • Storage Health • How do I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support ...software issues This section helps to manage software issues related to update BIOS on 13th generation PowerEdge servers • Why am I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign ...
... with OMSA • Storage Health • How do I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support ...software issues This section helps to manage software issues related to update BIOS on 13th generation PowerEdge servers • Why am I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign ...
EMC PowerEdge Servers Troubleshooting Guide
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... disk is displayed only if the physical disks that was originally configured as a hot spare. For more information, see the Dell EMC OpenManage Software Support Matrix available on the previous controller, but if the virtual disk is using an operating System deployment wizard...disk as a RAID 5 using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Dell Lifecycle controller. NOTE: The virtual disk link is in a Warning or Critical state....
... disk is displayed only if the physical disks that was originally configured as a hot spare. For more information, see the Dell EMC OpenManage Software Support Matrix available on the previous controller, but if the virtual disk is using an operating System deployment wizard...disk as a RAID 5 using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Dell Lifecycle controller. NOTE: The virtual disk link is in a Warning or Critical state....