EMC PowerEdge Servers Troubleshooting Guide
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...Dell PowerEdge servers, however might be useful for a DC power supply unit: • AMP 90871-1 hand-crimping tool or equivalent • Tyco Electronics 58433-3 or equivalent • Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number... for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to the bezel lock The key is intended primarily...
...Dell PowerEdge servers, however might be useful for a DC power supply unit: • AMP 90871-1 hand-crimping tool or equivalent • Tyco Electronics 58433-3 or equivalent • Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number... for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to the bezel lock The key is intended primarily...
EMC PowerEdge Servers Troubleshooting Guide
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... or memory of the system. test initialization failure ePSA Memory - However, the system has self repaired. 1. PSA/ePSA error codes Error number (PSA and ePSA) Error message PSA NA CPU - An error occurred during the tests that no airflow obstructed. 4. Update to the latest...Repeat the PSA diagnostics. 4. Repeat the PSA diagnostics. Turn off the system and reseat the memory modules. 2. If failure continues, contact Dell Technical Support PSA 1000-0122 ePSA 2000-0122 PSA Memory - Clear the system log. Stress Thermal condition. Actual (d)C tests that may ...
... or memory of the system. test initialization failure ePSA Memory - However, the system has self repaired. 1. PSA/ePSA error codes Error number (PSA and ePSA) Error message PSA NA CPU - An error occurred during the tests that no airflow obstructed. 4. Update to the latest...Repeat the PSA diagnostics. 4. Repeat the PSA diagnostics. Turn off the system and reseat the memory modules. 2. If failure continues, contact Dell Technical Support PSA 1000-0122 ePSA 2000-0122 PSA Memory - Clear the system log. Stress Thermal condition. Actual (d)C tests that may ...
EMC PowerEdge Servers Troubleshooting Guide
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...indicated a failure. 20 Running diagnostics Repeat the PSA diagnostics. 5. Turn off the system and reseat the system battery. 2. If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. If failure continues, contact Technical Support 1. Update to the latest BIOS. 2. Repeat the PSA diagnostics. Repeat ... the system board for various reasons or logging log. PSA NA ePSA 2000-0133 Battery - PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA Event Log ePSA 2000-0125 PSA NA ePSA 2000-0126 PSA NA ePSA 2000-0131 Event...
...indicated a failure. 20 Running diagnostics Repeat the PSA diagnostics. 5. Turn off the system and reseat the system battery. 2. If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. If failure continues, contact Technical Support 1. Update to the latest BIOS. 2. Repeat the PSA diagnostics. Repeat ... the system board for various reasons or logging log. PSA NA ePSA 2000-0133 Battery - PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA Event Log ePSA 2000-0125 PSA NA ePSA 2000-0126 PSA NA ePSA 2000-0131 Event...
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... test did not complete the last test attempted. 1. no action. For more information, see your operating system. 3. IDE status failed. Check www.dell.com/ support for a firmware update for Drive Self Test to the latest BIOS version. 2. ePSA Optical Drive - Update the firmware if one is... available. 2. Repeat the PSA diagnostics. 6. No drive detected. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA 2000-0144 PSA 1000-0145 ePSA 2000-0145 PSA Hard Drive - Turn off your computer and reconnect...
... test did not complete the last test attempted. 1. no action. For more information, see your operating system. 3. IDE status failed. Check www.dell.com/ support for a firmware update for Drive Self Test to the latest BIOS version. 2. ePSA Optical Drive - Update the firmware if one is... available. 2. Repeat the PSA diagnostics. 6. No drive detected. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA 2000-0144 PSA 1000-0145 ePSA 2000-0145 PSA Hard Drive - Turn off your computer and reconnect...
EMC PowerEdge Servers Troubleshooting Guide
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... is not inserted in a working hard drive is available, see if the working system. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. If you have an...the PSA diagnostics. 4. If you have an HDD, reconnect your hard disk drive (HDD) to the system board. 3. If failure continues, contact Dell Technical Support. 22 Running diagnostics Update to the latest BIOS version. 3. BIST --(s) The hard drive is showing 1. Repeat the PSA diagnostics. 4. ...
... is not inserted in a working hard drive is available, see if the working system. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. If you have an...the PSA diagnostics. 4. If you have an HDD, reconnect your hard disk drive (HDD) to the system board. 3. If failure continues, contact Dell Technical Support. 22 Running diagnostics Update to the latest BIOS version. 3. BIST --(s) The hard drive is showing 1. Repeat the PSA diagnostics. 4. ...
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...output level incorrect An error occurred during the 1. PSA 1000-0231 System board - Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is not generating interrupts ePSA Timer - Interval timer Channel 0 (mode 0) is ...board of the system. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA 1000-0213 System board - Repeat the PSA diagnostics If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to the latest ...
...output level incorrect An error occurred during the 1. PSA 1000-0231 System board - Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is not generating interrupts ePSA Timer - Interval timer Channel 0 (mode 0) is ...board of the system. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA 1000-0213 System board - Repeat the PSA diagnostics If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to the latest ...
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...contact Technical Support to resolve the problem. timeout waiting for IRQ. If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the... to resolve the problem. Update to the latest BIOS tests that may involve the main version. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps Technical Support to the latest version. If a memory error is detected, try memory modules...
...contact Technical Support to resolve the problem. timeout waiting for IRQ. If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the... to resolve the problem. Update to the latest BIOS tests that may involve the main version. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps Technical Support to the latest version. If a memory error is detected, try memory modules...
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... USB device. 1. Data errors. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA 2000-0242 (Not used with UEFI BIOS) ePSA- If failure continues, contact Dell Technical Support BIOS is disconnected, reconnect it. 3. USB device An error occurred... detected, try 2. PSA NA ePSA 2000-0243 System board - Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0245 System board - the log contains failing records. Interrupt controller - Disconnect any USB devices and...
... USB device. 1. Data errors. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA 2000-0242 (Not used with UEFI BIOS) ePSA- If failure continues, contact Dell Technical Support BIOS is disconnected, reconnect it. 3. USB device An error occurred... detected, try 2. PSA NA ePSA 2000-0243 System board - Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0245 System board - the log contains failing records. Interrupt controller - Disconnect any USB devices and...
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...PSA diagnostics. 3. user reported LCD BIST colors were not displayed LCD panel - Update to detect LCD PSA LCD Panel - PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA ePSA 2000-0314 Thermal - Check the logs, the fan and for LCD BIST You may get this error... latest BIOS version 2. brightness in the LCD display is video on the LCD, then the Display does not need replacement. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0324 PSA NA ePSA 2000-0325 LCD panel - If you answered No to the LCD BIST test instead of...
...PSA diagnostics. 3. user reported LCD BIST colors were not displayed LCD panel - Update to detect LCD PSA LCD Panel - PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA ePSA 2000-0314 Thermal - Check the logs, the fan and for LCD BIST You may get this error... latest BIOS version 2. brightness in the LCD display is video on the LCD, then the Display does not need replacement. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0324 PSA NA ePSA 2000-0325 LCD panel - If you answered No to the LCD BIST test instead of...
EMC PowerEdge Servers Troubleshooting Guide
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...computer and reconnect your LCD cable. 4. Update to the latest BIOS version. 2. Update to most current version. 1. If failure continues, contact Dell Technical Support Running diagnostics 27 Please reset the system memory and update the BIOS to the latest BIOS version. 3. Repeat the PSA diagnostics. 5....computer and reconnect your LCD cable. 3. Update to the latest BIOS version. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps and if the screens appear normal, click Yes PSA 1000-0326 ePSA 2000-0326 LCD panel...
...computer and reconnect your LCD cable. 4. Update to the latest BIOS version. 2. Update to most current version. 1. If failure continues, contact Dell Technical Support Running diagnostics 27 Please reset the system memory and update the BIOS to the latest BIOS version. 3. Repeat the PSA diagnostics. 5....computer and reconnect your LCD cable. 3. Update to the latest BIOS version. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps and if the screens appear normal, click Yes PSA 1000-0326 ePSA 2000-0326 LCD panel...
EMC PowerEdge Servers Troubleshooting Guide
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... CABLE for damage. 2. 3. Update to the latest BIOS the error (LCD LVDS CABLE for damage. 2. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0412 Cables - auxiliary cable not detected Normally, the cable involved in 1. Replace damaged cables or devices. ...or devices. 4. Reseat the cable connection and inspect the cable and connections for damage. 2. 3. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA 1000-0334 ePSA 2000-0334 Video - Reseat the cable connection and inspect the cable and connections for...
... CABLE for damage. 2. 3. Update to the latest BIOS the error (LCD LVDS CABLE for damage. 2. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0412 Cables - auxiliary cable not detected Normally, the cable involved in 1. Replace damaged cables or devices. ...or devices. 4. Reseat the cable connection and inspect the cable and connections for damage. 2. 3. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA 1000-0334 ePSA 2000-0334 Video - Reseat the cable connection and inspect the cable and connections for...
EMC PowerEdge Servers Troubleshooting Guide
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... Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support Running diagnostics 29 PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - Check the... supplied error} The Network (Ethernet) device 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - No BIOS support for "[s]" 1. Table 13. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - Check your system and ...
... Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support Running diagnostics 29 PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - Check the... supplied error} The Network (Ethernet) device 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - No BIOS support for "[s]" 1. Table 13. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - Check your system and ...
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.../ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA NA ePSA 2000-8002 BIOS - The motherboard BIOS revision may not exist on all APs 1. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-... Fan events or Timer expected [d] observed [d] This message is informational only - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8008 Diagnostics - Unable to the most current version and the issue should resolve. 1. Retrieve vendor ID...
.../ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA NA ePSA 2000-8002 BIOS - The motherboard BIOS revision may not exist on all APs 1. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-... Fan events or Timer expected [d] observed [d] This message is informational only - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8008 Diagnostics - Unable to the most current version and the issue should resolve. 1. Retrieve vendor ID...
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.... Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8010 System Board High-Precision event timer not found. 1. device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! an external module, which has reported... an unusual error. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8016 Diagnostics - Vendor: [s] Revision: [d]...
.... Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8010 System Board High-Precision event timer not found. 1. device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! an external module, which has reported... an unusual error. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8016 Diagnostics - Vendor: [s] Revision: [d]...
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... version. 2. Tape Drive [d] S/N [s], ULTRIUM [d] media found but drive. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - Tape Drive [d] - If failure continues, contact Dell Technical Support 32 Running diagnostics PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 4. reported multiple test results!! 1. Repeat the...
... version. 2. Tape Drive [d] S/N [s], ULTRIUM [d] media found but drive. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - Tape Drive [d] - If failure continues, contact Dell Technical Support 32 Running diagnostics PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 4. reported multiple test results!! 1. Repeat the...
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... PCIe adapter. 1. PCIe - Update to unplug anything plugged into an external headphone jack and re- If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8611 Audio - External HP jacks can mute the internal speakers at the hardware level. Reseat...status = [x], [s] The [s] string may be infecting the system. Repeat the PSA diagnostics. 4. Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA ePSA 2000-8158 Backplane - [DRIVE] Drive [d] incorrect status = [x], [s] Description The string indicates the ...
... PCIe adapter. 1. PCIe - Update to unplug anything plugged into an external headphone jack and re- If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8611 Audio - External HP jacks can mute the internal speakers at the hardware level. Reseat...status = [x], [s] The [s] string may be infecting the system. Repeat the PSA diagnostics. 4. Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA ePSA 2000-8158 Backplane - [DRIVE] Drive [d] incorrect status = [x], [s] Description The string indicates the ...
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... For more information, see Integrated Dell Remote Access User's Guide at www.dell.com/poweredgemanuals Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by the management software of a problem with your system section. 2. NOTE: The fan number is enabled on the Integrated Devices...and simple repairs as authorized in the Safety instructions section. 2. Damage due to servicing that is not authorized by Dell is not covered by noting down the fan numbers on the system and attached peripherals, and check if the USB key is not resolved, repeat step 2 and...
... For more information, see Integrated Dell Remote Access User's Guide at www.dell.com/poweredgemanuals Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by the management software of a problem with your system section. 2. NOTE: The fan number is enabled on the Integrated Devices...and simple repairs as authorized in the Safety instructions section. 2. Damage due to servicing that is not authorized by Dell is not covered by noting down the fan numbers on the system and attached peripherals, and check if the USB key is not resolved, repeat step 2 and...
EMC PowerEdge Servers Troubleshooting Guide
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... files, perform the following file to the newly created directory. 4. NOTE: For the most popular Linux operating systems, you call Dell Technical Support for further assistance. 3. Symptoms Hard disk drive making noise Description Clicking or other loud noise is always stored in the... -FwTermLog -Dsply -aALL > /tmp/ ttylog.txt. • To create the Event Log in any of the above error conditions, contact Dell Technical Support. Resolution 1. When you also need the following steps: 1. For more information, see PSA/ePSA Diagnostics on Linux the path can be...
... files, perform the following file to the newly created directory. 4. NOTE: For the most popular Linux operating systems, you call Dell Technical Support for further assistance. 3. Symptoms Hard disk drive making noise Description Clicking or other loud noise is always stored in the... -FwTermLog -Dsply -aALL > /tmp/ ttylog.txt. • To create the Event Log in any of the above error conditions, contact Dell Technical Support. Resolution 1. When you also need the following steps: 1. For more information, see PSA/ePSA Diagnostics on Linux the path can be...
EMC PowerEdge Servers Troubleshooting Guide
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...getting the best rebuild performance from your RAID controller, see Lifecycle Controller User's Guide available at www.dell.com/storagecontrollermanuals. Rates vary depending on type, speed and number of workload placed on how it was configured when created. Troubleshooting hardware issues 61 NOTE: BOSS-S1..., and set the Secure VD option as No. For more information about creating a virtual disk, see the Dell PowerEdge RAID Controller (PERC) User's Guide at www.dell.com/ idracmanuals Creating a secured virtual disk A virtual disk can create an unsecured virtual disk even if there is...
...getting the best rebuild performance from your RAID controller, see Lifecycle Controller User's Guide available at www.dell.com/storagecontrollermanuals. Rates vary depending on type, speed and number of workload placed on how it was configured when created. Troubleshooting hardware issues 61 NOTE: BOSS-S1..., and set the Secure VD option as No. For more information about creating a virtual disk, see the Dell PowerEdge RAID Controller (PERC) User's Guide at www.dell.com/ idracmanuals Creating a secured virtual disk A virtual disk can create an unsecured virtual disk even if there is...
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Table 17. Perform the following : Steps 1. You can use the BIOS Configuration Utility or Dell OpenManage storage management application to Degraded state before going Offline, a rebuild operation starts automatically after multiple physical disks become simultaneously inaccessible ... contains a foreign configuration (virtual disk or hot spare) by the BIOS screen. You can be imported, you to another controller. Estimated rebuild rates RAID level Number of Hard Drives RAID 1 2 RAID 5 6 RAID 10 6 RAID 5 24 RAID 10 24 7.2 K rpm 12 Gbps SAS Hard Drive 320 GB/hour ...
Table 17. Perform the following : Steps 1. You can use the BIOS Configuration Utility or Dell OpenManage storage management application to Degraded state before going Offline, a rebuild operation starts automatically after multiple physical disks become simultaneously inaccessible ... contains a foreign configuration (virtual disk or hot spare) by the BIOS screen. You can be imported, you to another controller. Estimated rebuild rates RAID level Number of Hard Drives RAID 1 2 RAID 5 6 RAID 10 6 RAID 5 24 RAID 10 24 7.2 K rpm 12 Gbps SAS Hard Drive 320 GB/hour ...