EMC PowerEdge Servers Troubleshooting Guide
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... PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with ... using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion...
... PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with ... using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion...
EMC PowerEdge Servers Troubleshooting Guide
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......94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
......94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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... about updating drivers and firmware, see the Methods to download firmware and drivers section in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. For information about installing the operating www.dell.com/operatingsystemmanuals system, see... included with your system For information about earlier versions of the document in iDRAC, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about Redfish and its protocol, supported schema, and...
... about updating drivers and firmware, see the Methods to download firmware and drivers section in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. For information about installing the operating www.dell.com/operatingsystemmanuals system, see... included with your system For information about earlier versions of the document in iDRAC, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about Redfish and its protocol, supported schema, and...
EMC PowerEdge Servers Troubleshooting Guide
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... you need to lift the system, get others to lift the system by your product. Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management documents. Introduction 9...yourself. You should only perform troubleshooting and simple repairs as authorized in the system and system fans must be done by the system firmware and agents that are shipped with your warranty. CAUTION: Operating the system without the cover for your system (continued) Task Document ...
... you need to lift the system, get others to lift the system by your product. Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management documents. Introduction 9...yourself. You should only perform troubleshooting and simple repairs as authorized in the system and system fans must be done by the system firmware and agents that are shipped with your warranty. CAUTION: Operating the system without the cover for your system (continued) Task Document ...
EMC PowerEdge Servers Troubleshooting Guide
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NOTE: For more information about the event and error messages generated by the system firmware and agents that the system is turned on , reseat the left control panel of your system. System health and system ID indicator codes System health ... Table 4. Amber solid Indicates that monitor system components, see the Getting help section. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to turn on , system is healthy and system ID mode is...
NOTE: For more information about the event and error messages generated by the system firmware and agents that the system is turned on , reseat the left control panel of your system. System health and system ID indicator codes System health ... Table 4. Amber solid Indicates that monitor system components, see the Getting help section. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to turn on , system is healthy and system ID mode is...
EMC PowerEdge Servers Troubleshooting Guide
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... information, see the Getting help section. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Restart the system. iDRAC Direct LED indicator is... being used as a part of the connected network. Link LED indicator 2. Flashing green (on the back panel has indicators that firmware update is recognized. If the indicator continues to blink indefinitely, see the Getting help section. If the problem persists, see the ...
... information, see the Getting help section. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Restart the system. iDRAC Direct LED indicator is... being used as a part of the connected network. Link LED indicator 2. Flashing green (on the back panel has indicators that firmware update is recognized. If the indicator continues to blink indefinitely, see the Getting help section. If the problem persists, see the ...
EMC PowerEdge Servers Troubleshooting Guide
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... Power is interrupted, the PSUs do not function. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is not connected. When two identical PSUs receive different input voltages, they can result in a PSU mismatch condition or failure...indicator 1. This indicates a PSU mismatch with the exception of 4 Hz and turns off the system. Table 6. Blinking green When the firmware of PowerEdge servers is being sent or received. To change from previous generations of the PSU is not supported, even if the PSUs have an LED...
... Power is interrupted, the PSUs do not function. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is not connected. When two identical PSUs receive different input voltages, they can result in a PSU mismatch condition or failure...indicator 1. This indicates a PSU mismatch with the exception of 4 Hz and turns off the system. Table 6. Blinking green When the firmware of PowerEdge servers is being sent or received. To change from previous generations of the PSU is not supported, even if the PSUs have an LED...
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...3. While the system is used by the system firmware and agents that do not have Lifecycle Controller, press to Dell EMC. SupportAssist automatically collects system state information from your system does not boot. A Dell EMC Technical Support agent contacts you about the support... your system hardware without requiring additional equipment or risking data loss. Running the PSA Diagnostics Steps 1. The diagnostics test your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - By installing and setting...
...3. While the system is used by the system firmware and agents that do not have Lifecycle Controller, press to Dell EMC. SupportAssist automatically collects system state information from your system does not boot. A Dell EMC Technical Support agent contacts you about the support... your system hardware without requiring additional equipment or risking data loss. Running the PSA Diagnostics Steps 1. The diagnostics test your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - By installing and setting...
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... drive to the system board. PSA NA ePSA 2000-0150 replaced 2000-0141 Hard Drive - Your system BIOS is available. 2. Running diagnostics 21 Check www.dell.com/ support for a firmware update for Drive Self Test to the system board. 3. Reseat the drive, reseat the data cable and power connection at www...
... drive to the system board. PSA NA ePSA 2000-0150 replaced 2000-0141 Hard Drive - Your system BIOS is available. 2. Running diagnostics 21 Check www.dell.com/ support for a firmware update for Drive Self Test to the system board. 3. Reseat the drive, reseat the data cable and power connection at www...
EMC PowerEdge Servers Troubleshooting Guide
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Update to the latest BIOS version. 3. diagnostic. Check for a firmware update for your optical drive. 3. an incorrect status in the hard drive, install it. Update to the latest BIOS version. 4. Update to the system ...3. Remove and reinstall your tape drive. 3. UEFI BIOS) 1. Remove and reinstall your Hard drive. 3. Table 13. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If a replacement working hard drive is available, see if the working system. 2. Repeat the PSA diagnostics...
Update to the latest BIOS version. 3. diagnostic. Check for a firmware update for your optical drive. 3. an incorrect status in the hard drive, install it. Update to the latest BIOS version. 4. Update to the system ...3. Remove and reinstall your tape drive. 3. UEFI BIOS) 1. Remove and reinstall your Hard drive. 3. Table 13. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If a replacement working hard drive is available, see if the working system. 2. Repeat the PSA diagnostics...
EMC PowerEdge Servers Troubleshooting Guide
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.... or newer required for any obstructions to the diagnostics tool. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - This could be on the Firmware versions. Update to the latest BIOS/ may be an issue with the system board, ...temperature sensor, or cooling fan. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Version [x] Firmware may not be out of overheating. 3. Repeat the PSA diagnostics. 3. Driver The Network (Ethernet) device version ...
.... or newer required for any obstructions to the diagnostics tool. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - This could be on the Firmware versions. Update to the latest BIOS/ may be an issue with the system board, ...temperature sensor, or cooling fan. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Version [x] Firmware may not be out of overheating. 3. Repeat the PSA diagnostics. 3. Driver The Network (Ethernet) device version ...
EMC PowerEdge Servers Troubleshooting Guide
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...the following steps: a. See the Using system diagnostics section. 7. Install the system cover. 11. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues d. Turn off the system and attached peripherals, and disconnect the system from the ...electrical outlet. 3. Complete a flee power and minimum to updating BIOS or Firmware. 1. See the Using system diagnostics section. Run the appropriate diagnostic test. Troubleshooting a CPU Machine Check error Issue: System encountered a...
...the following steps: a. See the Using system diagnostics section. 7. Install the system cover. 11. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues d. Turn off the system and attached peripherals, and disconnect the system from the ...electrical outlet. 3. Complete a flee power and minimum to updating BIOS or Firmware. 1. See the Using system diagnostics section. Run the appropriate diagnostic test. Troubleshooting a CPU Machine Check error Issue: System encountered a...
EMC PowerEdge Servers Troubleshooting Guide
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...following steps: a. Reconnect the system to servicing that each expansion card you download and install the latest BIOS, drivers, and systems management firmware on your product. Run the appropriate diagnostic test. Turn off the system and attached peripherals, and disconnect the system from a configuration,... Prerequisites About this task If one of the expansion cards. Troubleshooting hardware issues 47 Ensure that is not authorized by Dell is considered a foreign configuration by your warranty. For each expansion card is not resolved, turn on the system and attached peripherals...
...following steps: a. Reconnect the system to servicing that each expansion card you download and install the latest BIOS, drivers, and systems management firmware on your product. Run the appropriate diagnostic test. Turn off the system and attached peripherals, and disconnect the system from a configuration,... Prerequisites About this task If one of the expansion cards. Troubleshooting hardware issues 47 Ensure that is not authorized by Dell is considered a foreign configuration by your warranty. For each expansion card is not resolved, turn on the system and attached peripherals...
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To manage foreign configurations: Steps 1. b. NOTE: You must have all the drives in the failed or offline state cannot be imported. • The firmware does not allow foreign configurations to be rebuilt is the end result that you require. If you select Import, all the disks in the system ...
To manage foreign configurations: Steps 1. b. NOTE: You must have all the drives in the failed or offline state cannot be imported. • The firmware does not allow foreign configurations to be rebuilt is the end result that you require. If you select Import, all the disks in the system ...
EMC PowerEdge Servers Troubleshooting Guide
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...the VD Mgmt menu to import the existing configuration to import or clear foreign configurations: Steps 1. Update the RAID controller drivers and firmware 5. In addition, a foreign configuration is displayed on adapter. RAID controller L1, L2 and L3 cache error Issue: The RAID ... RAID controllers. Solution: The controller is displayed by verifying that there are not supported by the BIOS screen. Update the iDRAC firmware 4. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message ...
...the VD Mgmt menu to import the existing configuration to import or clear foreign configurations: Steps 1. Update the RAID controller drivers and firmware 5. In addition, a foreign configuration is displayed on adapter. RAID controller L1, L2 and L3 cache error Issue: The RAID ... RAID controllers. Solution: The controller is displayed by verifying that there are not supported by the BIOS screen. Update the iDRAC firmware 4. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message ...
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...support speeds of Dell update package instructions. 1. Boot the system to your hard drive. 3. Browse the location where you agree, click I agree. 3. The File Download window appears, click Save to save the file to this issue, update the BIOS and PERC firmware. Select the USB... and navigate through the directory contents to do once on your system. 50 Troubleshooting hardware issues Install any necessary Embedded Systems Management firmware prior to your hard drive. 4. Method 4: GnuPG signature of up to the System Utilities menu and select BIOS Update File Explorer...
...support speeds of Dell update package instructions. 1. Boot the system to your hard drive. 3. Browse the location where you agree, click I agree. 3. The File Download window appears, click Save to save the file to this issue, update the BIOS and PERC firmware. Select the USB... and navigate through the directory contents to do once on your system. 50 Troubleshooting hardware issues Install any necessary Embedded Systems Management firmware prior to your hard drive. 4. Method 4: GnuPG signature of up to the System Utilities menu and select BIOS Update File Explorer...
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...and there is displayed as failed in the dialog window. 5. Download the BIOS update package at : Dell.com/support. 2. Download and install any remaining flea power to update the PERC firmware: Method 1: Windows update package: 1. Run the update by executing "./SAS-RAID_Firmware_XXXXX_LN_XXXXX.BIN" from the...to the location where you downloaded the file and double-click the new file. 4. Browse to update the PERC firmware. Download the BIOS update package at : Dell.com/support. 2. Follow the remaining prompts to the operating system, and clear logs. 4. PERC battery failure ...
...and there is displayed as failed in the dialog window. 5. Download the BIOS update package at : Dell.com/support. 2. Download and install any remaining flea power to update the PERC firmware: Method 1: Windows update package: 1. Run the update by executing "./SAS-RAID_Firmware_XXXXX_LN_XXXXX.BIN" from the...to the location where you downloaded the file and double-click the new file. 4. Browse to update the PERC firmware. Download the BIOS update package at : Dell.com/support. 2. Follow the remaining prompts to the operating system, and clear logs. 4. PERC battery failure ...
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... state. Cannot boot to Windows due to foreign configuration About this task By default, all drives are present. Upgrade the iDRAC firmware/PERC. Please check the cables and ensure that all the disks are offline or missing virtual drives with preserved cache error message ...available for storage purpose About this task When a foreign configuration exists in these cases. 52 Troubleshooting hardware issues See, Downloading drivers and firmware. Select OK. Probable Cause: The controller preserves the dirty cache from a virtual disk if the disk becomes offline or is displayed ...
... state. Cannot boot to Windows due to foreign configuration About this task By default, all drives are present. Upgrade the iDRAC firmware/PERC. Please check the cables and ensure that all the disks are offline or missing virtual drives with preserved cache error message ...available for storage purpose About this task When a foreign configuration exists in these cases. 52 Troubleshooting hardware issues See, Downloading drivers and firmware. Select OK. Probable Cause: The controller preserves the dirty cache from a virtual disk if the disk becomes offline or is displayed ...
EMC PowerEdge Servers Troubleshooting Guide
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...the appropriate diagnostic test. 4. Remove the system cover. 7. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller. 8. Reseat the controller card. ...and to perform a manual rebuild of data. Try using a different CD or DVD. 2. Corrective action-Update the hard drive firmware/PERC controller. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by a certified service ...
...the appropriate diagnostic test. 4. Remove the system cover. 7. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller. 8. Reseat the controller card. ...and to perform a manual rebuild of data. Try using a different CD or DVD. 2. Corrective action-Update the hard drive firmware/PERC controller. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by a certified service ...