EMC PowerEdge Servers Troubleshooting Guide
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Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
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...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...• Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for a DC power ...stranding). To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is intended primarily for administrators...
...• Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for a DC power ...stranding). To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is intended primarily for administrators...
EMC PowerEdge Servers Troubleshooting Guide
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.../openmanagemanuals > OpenManage Essentials For information about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about installing and using , and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/poweredgemanuals For information about setting up your system remotely, see the...
.../openmanagemanuals > OpenManage Essentials For information about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about installing and using , and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/poweredgemanuals For information about setting up your system remotely, see the...
EMC PowerEdge Servers Troubleshooting Guide
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...problem persists, see the Getting help section. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is located on the left control panel ... Wireless indicator code Condition Off (default state) Indicates that iDRAC Quick Sync 2 is turned off , restart the system. Update any required drivers for specific error message. iDRAC Quick Sync 2 indicators Table 4. Status LED indicators (continued) Icon Description Condition PCIe indicator The indicator turns ...
...problem persists, see the Getting help section. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is located on the left control panel ... Wireless indicator code Condition Off (default state) Indicates that iDRAC Quick Sync 2 is turned off , restart the system. Update any required drivers for specific error message. iDRAC Quick Sync 2 indicators Table 4. Status LED indicators (continued) Icon Description Condition PCIe indicator The indicator turns ...
EMC PowerEdge Servers Troubleshooting Guide
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... for "[s]" 1. Update to the latest BIOS version. 2. Update to the latest BIOS/ Firmware versions. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Network [d] - or newer required for any loose connections or any obstructions to the ... the error (LCD LVDS CABLE for software interrupt [x] function[x] [x] The motherboard BIOS revision may be out of overheating. 3. Driver The Network (Ethernet) device version [x] outdated. Reseat the cable connection and inspect the cable and connections for any obstructed air vents...
... for "[s]" 1. Update to the latest BIOS version. 2. Update to the latest BIOS/ Firmware versions. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Network [d] - or newer required for any loose connections or any obstructions to the ... the error (LCD LVDS CABLE for software interrupt [x] function[x] [x] The motherboard BIOS revision may be out of overheating. 3. Driver The Network (Ethernet) device version [x] outdated. Reseat the cable connection and inspect the cable and connections for any obstructed air vents...
EMC PowerEdge Servers Troubleshooting Guide
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...your keyboard is configured as iDRAC Direct uses a non-routable address. Troubleshooting iDRAC Direct - Ensure that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. Ensure that USB Management Port Mode is not functioning, use remote access to ...the Getting help section. On the iDRAC Settings Utility screen, ensure that you are enabled on the Integrated Devices screen. If the driver is installed, ensure that USB Management Port Mode is connected to the default settings. Verify that the iDRAC Managed: USB XML Configuration...
...your keyboard is configured as iDRAC Direct uses a non-routable address. Troubleshooting iDRAC Direct - Ensure that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. Ensure that USB Management Port Mode is not functioning, use remote access to ...the Getting help section. On the iDRAC Settings Utility screen, ensure that you are enabled on the Integrated Devices screen. If the driver is installed, ensure that USB Management Port Mode is connected to the default settings. Verify that the iDRAC Managed: USB XML Configuration...
EMC PowerEdge Servers Troubleshooting Guide
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.... • If the activity indicator does not glow, the network driver files might be done by the online or telephone service and Troubleshooting hardware issues 41 For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on a PowerEdge Server and common issues, see the documentation for the available...
.... • If the activity indicator does not glow, the network driver files might be done by the online or telephone service and Troubleshooting hardware issues 41 For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on a PowerEdge Server and common issues, see the documentation for the available...
EMC PowerEdge Servers Troubleshooting Guide
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.... Ensure that is not authorized by Dell is not resolved, turn on your warranty. b. Remove the system cover. Run the appropriate diagnostic test. If the problem persists, see the Getting help section. After you view the foreign configuration, you download and install the latest BIOS, drivers, and systems management firmware on the...
.... Ensure that is not authorized by Dell is not resolved, turn on your warranty. b. Remove the system cover. Run the appropriate diagnostic test. If the problem persists, see the Getting help section. After you view the foreign configuration, you download and install the latest BIOS, drivers, and systems management firmware on the...
EMC PowerEdge Servers Troubleshooting Guide
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... support NVME PCIe drives Issue: NVME PCIe connected drives are no physical disks marked as Missing in SAS 6ir RAID controllers. Update the RAID controller drivers and firmware 5. NOTE: The controller does not allow import of configurations that results in more information about the disk groups, virtual disks, physical disks, space...
... support NVME PCIe drives Issue: NVME PCIe connected drives are no physical disks marked as Missing in SAS 6ir RAID controllers. Update the RAID controller drivers and firmware 5. NOTE: The controller does not allow import of configurations that results in more information about the disk groups, virtual disks, physical disks, space...
EMC PowerEdge Servers Troubleshooting Guide
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... is displayed beside the selected physical disk(s). 6. Press the spacebar to import the virtual disk or discard the preserved cache. An X is displayed. 4. See, Downloading drivers and firmware. Corrective Action: Use the utility to select the disk. Solution: • Update the Firmware/ PERC Controller. Import the foreign configuration to manage preserved...
... is displayed beside the selected physical disk(s). 6. Press the spacebar to import the virtual disk or discard the preserved cache. An X is displayed. 4. See, Downloading drivers and firmware. Corrective Action: Use the utility to select the disk. Solution: • Update the Firmware/ PERC Controller. Import the foreign configuration to manage preserved...
EMC PowerEdge Servers Troubleshooting Guide
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...and the drives are displayed in your product documentation, or as required through the following steps. 2. Ensure that the needed device drivers for information about RAID configuration. For more information, see the Getting help for your product. Turn Off the System. 54 ... section. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to ensure that is not authorized by Dell is working correctly. c. Run the appropriate diagnostic test. Steps 1. Ensure that...
...and the drives are displayed in your product documentation, or as required through the following steps. 2. Ensure that the needed device drivers for information about RAID configuration. For more information, see the Getting help for your product. Turn Off the System. 54 ... section. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to ensure that is not authorized by Dell is working correctly. c. Run the appropriate diagnostic test. Steps 1. Ensure that...
EMC PowerEdge Servers Troubleshooting Guide
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...times out and the RAID controller displays the drive as authorized in its Optimal state without a rebuild occurring. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues You can recover the virtual disk after the configuration is properly...Setup and ensure that a power cable is imported. Next steps If the problem persists, see the driver installation section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to a cable pull or power loss situation, the virtual disk is not ...
...times out and the RAID controller displays the drive as authorized in its Optimal state without a rebuild occurring. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues You can recover the virtual disk after the configuration is properly...Setup and ensure that a power cable is imported. Next steps If the problem persists, see the driver installation section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to a cable pull or power loss situation, the virtual disk is not ...
EMC PowerEdge Servers Troubleshooting Guide
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...in the expansion card slot. d. Turn on troubleshooting power source and power supply units problems. Troubleshooting hardware issues 59 For more information about device drivers. 3. Swap the AC power cable with a good PSU and check the indicator status. • If the issue is resolved, consider replacing the...ensure that the interface cable of the power indicator on the controller card. 5. Read and follow the safety instructions that is not authorized by Dell is lit Amber, this does not fix the issue, test the system with a known-good AC power cable, replace the power cable....
...in the expansion card slot. d. Turn on troubleshooting power source and power supply units problems. Troubleshooting hardware issues 59 For more information about device drivers. 3. Swap the AC power cable with a good PSU and check the indicator status. • If the issue is resolved, consider replacing the...ensure that the interface cable of the power indicator on the controller card. 5. Read and follow the safety instructions that is not authorized by Dell is lit Amber, this does not fix the issue, test the system with a known-good AC power cable, replace the power cable....
EMC PowerEdge Servers Troubleshooting Guide
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...Press Ctrl+N to Enable Alarm. 4. An X displays next to access the Ctrl Mgmt menu screen. 2. Update the controller driver version. 2. Irrespective of PowerEdge servers Workaround: Steps 1. This applies to select Enable Alarm. Press Tab to move the cursor to deselect the Enable Alarm ... not allow you have implemented. The alarm is enabled. About this task Description: RAID controller displays multibit ECC errors on Dell's 13th generation of whether your operating system documentation. Press the spacebar to all controllers. Using the same physical disks for ...
...Press Ctrl+N to Enable Alarm. 4. An X displays next to access the Ctrl Mgmt menu screen. 2. Update the controller driver version. 2. Irrespective of PowerEdge servers Workaround: Steps 1. This applies to select Enable Alarm. Press Tab to move the cursor to deselect the Enable Alarm ... not allow you have implemented. The alarm is enabled. About this task Description: RAID controller displays multibit ECC errors on Dell's 13th generation of whether your operating system documentation. Press the spacebar to all controllers. Using the same physical disks for ...
EMC PowerEdge Servers Troubleshooting Guide
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...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
EMC PowerEdge Servers Troubleshooting Guide
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... Reseating SAS IOM/ storage sled on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs... plan should be mitigated significantly with a known- Shift the position of the array (not a Fast Initialization). 7. Dell's RAID controllers are : • Update drivers and firmware on the following hardware configurations, setup as desired. 6. Troubleshooting thermal issue Thermal issues can occur due to...
... Reseating SAS IOM/ storage sled on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs... plan should be mitigated significantly with a known- Shift the position of the array (not a Fast Initialization). 7. Dell's RAID controllers are : • Update drivers and firmware on the following hardware configurations, setup as desired. 6. Troubleshooting thermal issue Thermal issues can occur due to...
EMC PowerEdge Servers Troubleshooting Guide
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...Express offers embedded tools, console integration, and simplified remote access. ○ Express for Blades iDRAC version. It can be used on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA ... do I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I upgrade the iDRAC license from express ...
...Express offers embedded tools, console integration, and simplified remote access. ○ Express for Blades iDRAC version. It can be used on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA ... do I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I upgrade the iDRAC license from express ...
EMC PowerEdge Servers Troubleshooting Guide
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... the Alert Log for the controller, see the Determining The Health Status For Storage Components section. For more information, see the Dell EMC OpenManage Software Support Matrix available on the screen, complete the RAID setting tasks, and then click Finish. On the other ...was assigned as a RAID 5 using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Storage Dashboard display a yellow exclamation mark to display the Alerts Log. For example...
... the Alert Log for the controller, see the Determining The Health Status For Storage Components section. For more information, see the Dell EMC OpenManage Software Support Matrix available on the screen, complete the RAID setting tasks, and then click Finish. On the other ...was assigned as a RAID 5 using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Storage Dashboard display a yellow exclamation mark to display the Alerts Log. For example...