Quick Reference Guide
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Solving Problems 50 Dell Diagnostics 51 System Lights 54 Diagnostic Lights 55 Beep Codes 59 Resolving Software and Hardware Incompatibilities 60 Restoring Your Operating System 61 Reinstalling Your Microsoft Windows Operating System 63 Using the Drivers and Utilities Media 67 Index 71 4 Contents
Solving Problems 50 Dell Diagnostics 51 System Lights 54 Diagnostic Lights 55 Beep Codes 59 Resolving Software and Hardware Incompatibilities 60 Restoring Your Operating System 61 Reinstalling Your Microsoft Windows Operating System 63 Using the Drivers and Utilities Media 67 Index 71 4 Contents
Quick Reference Guide
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... connect connectors (2) occasionally, such as joysticks or cameras, or for devices that a local area network (LAN) light connection is established. 5 diagnostic lights Use the lights to help you press the power button the computer will perform an operating system shutdown. bay (optional) 3 USB... 2.0 Use the front USB connectors for bootable USB devices (see "Diagnostic Lights" on page 55. 6 power button Press this bay. (optional) 2 floppy drive Can contain a floppy drive or a optional media card ...
... connect connectors (2) occasionally, such as joysticks or cameras, or for devices that a local area network (LAN) light connection is established. 5 diagnostic lights Use the lights to help you press the power button the computer will perform an operating system shutdown. bay (optional) 3 USB... 2.0 Use the front USB connectors for bootable USB devices (see "Diagnostic Lights" on page 55. 6 power button Press this bay. (optional) 2 floppy drive Can contain a floppy drive or a optional media card ...
Quick Reference Guide
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..., when you press the power button the computer will perform an operating system shutdown. 4 Dell badge 5 power light This badge can be rotated to indicate different operating states: • No light - Instead, perform an operating system shutdown. To rotate, place fingers around the outside of... the orientation of the badge, press firmly, and turn off . • Steady green - To exit from a powersaving mode, see "Diagnostic Lights" on page 55. 22 Quick Reference Guide For more information about sleep modes and exiting from a power-saving mode, press the power button...
..., when you press the power button the computer will perform an operating system shutdown. 4 Dell badge 5 power light This badge can be rotated to indicate different operating states: • No light - Instead, perform an operating system shutdown. To rotate, place fingers around the outside of... the orientation of the badge, press firmly, and turn off . • Steady green - To exit from a powersaving mode, see "Diagnostic Lights" on page 55. 22 Quick Reference Guide For more information about sleep modes and exiting from a power-saving mode, press the power button...
Quick Reference Guide
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...power button the computer will perform an operating system shutdown. 3 Dell badge This badge can also rotate the badge using the slot provided near the bottom of the badge. 4 hard drive activity light This light flickers when the hard drive is recommended that you use the ... cameras, or for bootable USB devices (see "System Setup Program" in your online User's Guide for instructions for more information, see "Diagnostic Lights" on the diagnostic code. 1 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as printers and keyboards. 2 ...
...power button the computer will perform an operating system shutdown. 3 Dell badge This badge can also rotate the badge using the slot provided near the bottom of the badge. 4 hard drive activity light This light flickers when the hard drive is recommended that you use the ... cameras, or for bootable USB devices (see "System Setup Program" in your online User's Guide for instructions for more information, see "Diagnostic Lights" on the diagnostic code. 1 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as printers and keyboards. 2 ...
Quick Reference Guide
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...problems occur that the device you want to test displays in the Product Information Guide. Express Service Code Service Tag Dell Diagnostics CAUTION: Before you begin any of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact... Dell from the same location as your hard drive or from Dell, write a detailed description of the procedures in this section, follow the...
...problems occur that the device you want to test displays in the Product Information Guide. Express Service Code Service Tag Dell Diagnostics CAUTION: Before you begin any of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact... Dell from the same location as your hard drive or from Dell, write a detailed description of the procedures in this section, follow the...
Quick Reference Guide
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... DVD. 5 Close the test screen to return to wake the computer. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. See "Diagnostic Lights" on the keyboard to the Main Menu screen. System Lights Your power light may not display the names of the screen. Press the power button, move the mouse...
... DVD. 5 Close the test screen to return to wake the computer. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. See "Diagnostic Lights" on the keyboard to the Main Menu screen. System Lights Your power light may not display the names of the screen. Press the power button, move the mouse...
Quick Reference Guide
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... POST The monitor or the graphics See "Diagnostic Lights" on page 55 to complete. If the problem is identified. For information on page 59. Power Light Problem Description Suggested Resolution Solid yellow The Dell Diagnostics is If the Dell Diagnostics is running, running a test, or a...problem is not but the identified, contact Dell for technical assistance. Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in your online User's Guide. Also, see "Diagnostic Lights" on diagnosing the beep code, see ...
... POST The monitor or the graphics See "Diagnostic Lights" on page 55 to complete. If the problem is identified. For information on page 59. Power Light Problem Description Suggested Resolution Solid yellow The Dell Diagnostics is If the Dell Diagnostics is running, running a test, or a...problem is not but the identified, contact Dell for technical assistance. Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in your online User's Guide. Also, see "Diagnostic Lights" on diagnosing the beep code, see ...
Quick Reference Guide
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...on the system type. working electrical outlet and BIOS failure has occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. Light Pattern Problem Description Suggested Resolution The computer is in the recovery mode. A ... If the POST portion of the diagnostic lights may help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the lights change as the boot process completes. The lights can appear either vertical or horizontal. The diagnostic lights can be off Plug the computer ...
...on the system type. working electrical outlet and BIOS failure has occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. Light Pattern Problem Description Suggested Resolution The computer is in the recovery mode. A ... If the POST portion of the diagnostic lights may help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the lights change as the boot process completes. The lights can appear either vertical or horizontal. The diagnostic lights can be off Plug the computer ...
Quick Reference Guide
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...Dell, see your online User's Guide. four diagnostic lights turn green briefly before turning off to the system board from the hard drive, and optical drive. • Check the computer message that the cables are compatible with your computer. • If the problem persists, contact Dell... for technical assistance. This pattern also displays when you are installing are properly connected to indicate normal operating condition. After POST is complete, all None. Quick Reference Guide 59 Light Pattern Problem Description Suggested Resolution...
...Dell, see your online User's Guide. four diagnostic lights turn green briefly before turning off to the system board from the hard drive, and optical drive. • Check the computer message that the cables are compatible with your computer. • If the problem persists, contact Dell... for technical assistance. This pattern also displays when you are installing are properly connected to indicate normal operating condition. After POST is complete, all None. Quick Reference Guide 59 Light Pattern Problem Description Suggested Resolution...
User's Guide
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... Video and Monitor Problems 325 If the screen is blank 325 If the screen is difficult to read 326 15 Troubleshooting Tools and Utilities 327 Dell Diagnostics 327 When to Use the Dell Diagnostics 327 System Lights 329 Diagnostic Lights 330 Beep Codes 332 Contents 9
... Video and Monitor Problems 325 If the screen is blank 325 If the screen is difficult to read 326 15 Troubleshooting Tools and Utilities 327 Dell Diagnostics 327 When to Use the Dell Diagnostics 327 System Lights 329 Diagnostic Lights 330 Beep Codes 332 Contents 9
User's Guide
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... Finding Information What Are You Looking For? • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • Additional information about setting up my computer • How to troubleshoot and solve problems • How to remove... Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com.
... Finding Information What Are You Looking For? • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • Additional information about setting up my computer • How to troubleshoot and solve problems • How to remove... Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com.
User's Guide
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...the Windows Device Manager. 1 optical drive (optional) 2 Flexbay drive 3 USB 2.0 connectors (2) 4 LAN indicator light 5 diagnostic lights 6 power button 7 power light 8 hard-drive activity light 9 headphone connector 10 microphone connector Insert media (if supported) into this button to help you troubleshoot problems with...troubleshoot a computer problem based on page 267. Use the lights to turn off . • Steady green - To exit from a power-saving mode, see "Diagnostic Lights" on the computer. The power light illuminates and blinks or remains solid to attach a microphone....
...the Windows Device Manager. 1 optical drive (optional) 2 Flexbay drive 3 USB 2.0 connectors (2) 4 LAN indicator light 5 diagnostic lights 6 power button 7 power light 8 hard-drive activity light 9 headphone connector 10 microphone connector Insert media (if supported) into this button to help you troubleshoot problems with...troubleshoot a computer problem based on page 267. Use the lights to turn off . • Steady green - To exit from a power-saving mode, see "Diagnostic Lights" on the computer. The power light illuminates and blinks or remains solid to attach a microphone....
User's Guide
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... light for 100Mb operation; four lights on state. push button Power light (within the power button) green light - solid green light indicates network connection Link integrity light (on page 330. See "Diagnostic Lights" on integrated network adapter) rear panel - green Link light ... CR2032 lithium coin cell Mini Tower Computer 35 yellow blinking light adapter) Diagnostic lights front panel - Blinking amber indicates a problem with an installed device; green light for 10-Mb operation; amber light - Key Combinations or displays a boot device menu that ...
... light for 100Mb operation; four lights on state. push button Power light (within the power button) green light - solid green light indicates network connection Link integrity light (on page 330. See "Diagnostic Lights" on integrated network adapter) rear panel - green Link light ... CR2032 lithium coin cell Mini Tower Computer 35 yellow blinking light adapter) Diagnostic lights front panel - Blinking amber indicates a problem with an installed device; green light for 10-Mb operation; amber light - Key Combinations or displays a boot device menu that ...
User's Guide
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...Device Manager. Insert the power cable. 98 Desktop Computer 5 power light 6 diagnostic lights 7 hard-drive activity light 8 headphone connector 9 microphone connector 10 floppy drive 11 optical drive The power light illuminates and blinks or remains solid to attach a microphone. The ...Insert a floppy disk into the appropriate connectors (see "Diagnostic Lights" on the diagnostic code. Back View 1 2 3 4 5 6 1 card slots 2 back-panel connectors 3 power connector Access connectors for a description of speakers. See "System Lights" on page 321. The computer is in a ...
...Device Manager. Insert the power cable. 98 Desktop Computer 5 power light 6 diagnostic lights 7 hard-drive activity light 8 headphone connector 9 microphone connector 10 floppy drive 11 optical drive The power light illuminates and blinks or remains solid to attach a microphone. The ...Insert a floppy disk into the appropriate connectors (see "Diagnostic Lights" on the diagnostic code. Back View 1 2 3 4 5 6 1 card slots 2 back-panel connectors 3 power connector Access connectors for a description of speakers. See "System Lights" on page 321. The computer is in a ...
User's Guide
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...;F) -40° to 65°C (-40° to 149°F) 20% to 80% (noncondensing) Desktop Computer 109 Hard-drive access light front panel - orange light for 10-Mb operation; yellow blinking light adapter) Diagnostic lights front panel - green Link light front panel - Four lights on the front panel. Controls and Lights Power light green light. Blinking green indicates a sleep mode;
...;F) -40° to 65°C (-40° to 149°F) 20% to 80% (noncondensing) Desktop Computer 109 Hard-drive access light front panel - orange light for 10-Mb operation; yellow blinking light adapter) Diagnostic lights front panel - green Link light front panel - Four lights on the front panel. Controls and Lights Power light green light. Blinking green indicates a sleep mode;
User's Guide
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...card reader. The computer is turned off. • Steady green - The power light illuminates and blinks or remains solid to attach a microphone. For more information, see "Diagnostic Lights" on page 187). 186 Small Form Factor Computer Insert a slimline media (if ...Blinking green - See "Power Problems" on page 267. 4 hard drive activity light 5 diagnostic lights 6 LAN indicator light 7 power light 8 headphone connector 9 microphone connector 10 3.5-inch drive bay 11 optical drive This light flickers when the hard drive is configured as a wake device in the Windows ...
...card reader. The computer is turned off. • Steady green - The power light illuminates and blinks or remains solid to attach a microphone. For more information, see "Diagnostic Lights" on page 187). 186 Small Form Factor Computer Insert a slimline media (if ...Blinking green - See "Power Problems" on page 267. 4 hard drive activity light 5 diagnostic lights 6 LAN indicator light 7 power light 8 headphone connector 9 microphone connector 10 3.5-inch drive bay 11 optical drive This light flickers when the hard drive is configured as a wake device in the Windows ...
User's Guide
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...-up the Windows Security window; Hard-drive access light front panel - solid green light indicates network connection Link integrity light (on page 321). yellow blinking light adapter) Diagnostic lights front panel - amber light - orange light for a 1000-Mb (1-Gb) operation Activity light (on page 330. See "Diagnostic Lights" on integrated network rear panel - yellow light for 100Mb operation; Blinking amber indicates a problem...
...-up the Windows Security window; Hard-drive access light front panel - solid green light indicates network connection Link integrity light (on page 321). yellow blinking light adapter) Diagnostic lights front panel - amber light - orange light for a 1000-Mb (1-Gb) operation Activity light (on page 330. See "Diagnostic Lights" on integrated network rear panel - yellow light for 100Mb operation; Blinking amber indicates a problem...
User's Guide
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... procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to perform an operating system shutdown. See "Diagnostic Lights" on page 102 for desktop computers). You can do so by pressing a key on the computer. The computer does not start up C H E C K T H E D I A G N O S T I C L I O N S - TU R N T H E C O M PU TE...
... procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to perform an operating system shutdown. See "Diagnostic Lights" on page 102 for desktop computers). You can do so by pressing a key on the computer. The computer does not start up C H E C K T H E D I A G N O S T I C L I O N S - TU R N T H E C O M PU TE...
User's Guide
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...; Remove and then reinstall the memory modules (see "Memory" on properly. • Ensure that the electrical outlet is securely connected to the system board. E L I M I N A T E I N G G R E E N - See "Diagnostic Lights" on the back of interference are securely connected to the system board. The computer is either turned off or is not receiving power. • Reseat... as a lamp. • Ensure that the power strip is in the Product Information Guide. CAUTION: Before you complete these checks. Power Problems Fill out the "Diagnostics Checklist" on .
...; Remove and then reinstall the memory modules (see "Memory" on properly. • Ensure that the electrical outlet is securely connected to the system board. E L I M I N A T E I N G G R E E N - See "Diagnostic Lights" on the back of interference are securely connected to the system board. The computer is either turned off or is not receiving power. • Reseat... as a lamp. • Ensure that the power strip is in the Product Information Guide. CAUTION: Before you complete these checks. Power Problems Fill out the "Diagnostics Checklist" on .
User's Guide
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... off , firmly press the button to check for instructions on the keyboard or move the mouse. T E S T - See the monitor documentation for interference. If the power light is faulty. If your computer. C H E C K T H E D I A G N O S T I C L I T O R - Check the monitor documentation for Screen resolution and Color quality. 326 Solving Problems If the ... 330. Connect a properly working by testing it with another device, such as a lamp. C H E C K T H E M O N I T O R P O W E R L I T O R S E L F - Ensure that the monitor is set correctly. See "Diagnostic Lights" on .
... off , firmly press the button to check for instructions on the keyboard or move the mouse. T E S T - See the monitor documentation for interference. If the power light is faulty. If your computer. C H E C K T H E D I A G N O S T I C L I T O R - Check the monitor documentation for Screen resolution and Color quality. 326 Solving Problems If the ... 330. Connect a properly working by testing it with another device, such as a lamp. C H E C K T H E M O N I T O R P O W E R L I T O R S E L F - Ensure that the monitor is set correctly. See "Diagnostic Lights" on .