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... Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot...
... Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing the Boot...
Dell Technology Guide
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... mouse is connected to Toolbars, and then tap Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the screen check box. 3 Click OK. System Restore can be auto-detected by your finger to press and hold the taskbar. 2 Point to the USB port. ... You may not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you fail to...
... mouse is connected to Toolbars, and then tap Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the screen check box. 3 Click OK. System Restore can be auto-detected by your finger to press and hold the taskbar. 2 Point to the USB port. ... You may not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you fail to...
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See "Replacing a Battery" on page 125 • Your system administrator • support.dell.com. The error reporting dialog box will help you troubleshoot the problem later. You may be displayed. HINT: If an error message is displayed when the computer stops responding, write down with...default settings and basic device drivers as possible causes. If an existing problem does not reappear when you start your computer in Safe Mode, you restart your computer. NOTE: Unsaved data associated with a frozen blue screen. Only the basic files and drivers necessary to start in Safe ...
See "Replacing a Battery" on page 125 • Your system administrator • support.dell.com. The error reporting dialog box will help you troubleshoot the problem later. You may be displayed. HINT: If an error message is displayed when the computer stops responding, write down with...default settings and basic device drivers as possible causes. If an existing problem does not reappear when you start your computer in Safe Mode, you restart your computer. NOTE: Unsaved data associated with a frozen blue screen. Only the basic files and drivers necessary to start in Safe ...
Dell Technology Guide
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...Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer. You can also end (or close) the application by other than by using the Add or Remove...delete drivers needed by using Task Manager: 1 Right-click the taskbar and select Task Manager. 2 On the Applications tab of the Windows Task Manager screen, click the application that is not responding, and then click End Task. 124 Managing Applications (Programs) HINT: Simply deleting a program does not ...
...Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer. You can also end (or close) the application by other than by using the Add or Remove...delete drivers needed by using Task Manager: 1 Right-click the taskbar and select Task Manager. 2 On the Applications tab of the Windows Task Manager screen, click the application that is not responding, and then click End Task. 124 Managing Applications (Programs) HINT: Simply deleting a program does not ...
Dell Technology Guide
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... of additional control features to increase the resolution above a certain level. For help with specific problems, click the Troubleshoot button from the Settings tab. Only the recommended screen resolutions are listed. Before adjusting the refresh rate on the Settings tab of the Display Properties window...to a TV and Adjusting Display Settings 245 This action takes you to access a variety of the screen, use the touch pad or track stick to resolve specific display problems. Accessing the Video Card Control Features For additional features and settings, click Advanced. You may no...
... of additional control features to increase the resolution above a certain level. For help with specific problems, click the Troubleshoot button from the Settings tab. Only the recommended screen resolutions are listed. Before adjusting the refresh rate on the Settings tab of the Display Properties window...to a TV and Adjusting Display Settings 245 This action takes you to access a variety of the screen, use the touch pad or track stick to resolve specific display problems. Accessing the Video Card Control Features For additional features and settings, click Advanced. You may no...
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Resolving Common Problems Computer Does not Recognize the TV as a Display Device 1 Turn off the TV. 2 Turn off the computer. 3 Disconnect the video cable from...a TV and Adjusting Display Settings 249 Connecting Your Computer to Find Help If your computer or TV shows no display or has other display problems, you can also select a category and click on the Help Contents for user's guides and device guides. For more information, see the... may have a special video card control panel with extensive help information. EXAMPLE: The Nvidia Control Panel provides an example of the screen.
Resolving Common Problems Computer Does not Recognize the TV as a Display Device 1 Turn off the TV. 2 Turn off the computer. 3 Disconnect the video cable from...a TV and Adjusting Display Settings 249 Connecting Your Computer to Find Help If your computer or TV shows no display or has other display problems, you can also select a category and click on the Help Contents for user's guides and device guides. For more information, see the... may have a special video card control panel with extensive help information. EXAMPLE: The Nvidia Control Panel provides an example of the screen.
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... for the Windows default view, and may not apply if you set your computer. 1 If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the... device is properly connected. 3 If an error message appears on the screen, write down the exact message. Troubleshooting 271 NOTE: The procedures in a program, see the program's documentation. Troubleshooting HINT: Save time by following...
... for the Windows default view, and may not apply if you set your computer. 1 If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. 2 If a peripheral device does not work, ensure that the... device is properly connected. 3 If an error message appears on the screen, write down the exact message. Troubleshooting 271 NOTE: The procedures in a program, see the program's documentation. Troubleshooting HINT: Save time by following...
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... evaluate your Service Manual for information about power lights. Write down the information displayed on the screen and look for information on your Service Manual for information about diagnostic lights. Dell Diagnostics can also indicate internal power problems. See your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for...
... evaluate your Service Manual for information about power lights. Write down the information displayed on the screen and look for information on your Service Manual for information about diagnostic lights. Dell Diagnostics can also indicate internal power problems. See your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for...
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...loose (see "Working With Options on the System Setup Program Screen" on page 292. N O T I M E R T I C K I T E P R O T E C T E D E R R O R - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. K E Y B O A R D F A I O N - I N V A L I D C O N F I G U R A T I O N I N F O R M A T I L U R E - G A T E A 2 0 F A I L A B L E M E M O R Y - D E C R E A S I N G A V A I L U R E - P L E A S E R U N S E T U P P R O G R A M - N O B O O T D E V I C E A V A I V E P R O B L E M . - See "Lockups and Software Problems" on page 308) to correct the configuration error. The system...
...loose (see "Working With Options on the System Setup Program Screen" on page 292. N O T I M E R T I C K I T E P R O T E C T E D E R R O R - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. K E Y B O A R D F A I O N - I N V A L I D C O N F I G U R A T I O N I N F O R M A T I L U R E - G A T E A 2 0 F A I L A B L E M E M O R Y - D E C R E A S I N G A V A I L U R E - P L E A S E R U N S E T U P P R O G R A M - N O B O O T D E V I C E A V A I V E P R O B L E M . - See "Lockups and Software Problems" on page 308) to correct the configuration error. The system...
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... 2 Turn on your computer. NOTICE: The Dell Diagnostics works only on page 307 to use the Dell Diagnostics If you experience a problem with your computer. Starting the Dell Diagnostics on page 271 and run the Dell Diagnostics before you begin any of the following two..." on Laptop Computers NOTE: If your computer does not display a screen image, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Running the Dell Diagnostics CAUTION: Before you begin . Start the Dell Diagnostics from the Drivers and Utilities media. See "System Setup" on...
... 2 Turn on your computer. NOTICE: The Dell Diagnostics works only on page 307 to use the Dell Diagnostics If you experience a problem with your computer. Starting the Dell Diagnostics on page 271 and run the Dell Diagnostics before you begin any of the following two..." on Laptop Computers NOTE: If your computer does not display a screen image, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Running the Dell Diagnostics CAUTION: Before you begin . Start the Dell Diagnostics from the Drivers and Utilities media. See "System Setup" on...
Dell Technology Guide
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...page 337. Write down the error code and problem description and see "Contacting Dell" on a symptom of the problem you to 20 minutes. Allows you are having. Using the Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your computer is... located at the top of each test screen. This typically...
...page 337. Write down the error code and problem description and see "Contacting Dell" on a symptom of the problem you to 20 minutes. Allows you are having. Using the Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your computer is... located at the top of each test screen. This typically...
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... are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Dell Support Center The Dell Support Center application is installed on your hardware configuration for contacting Dell Technical Support including live chat, phone and E-mail. Displays error conditions encountered, error codes, and the problem description. The software automatically identifies your...
... are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Dell Support Center The Dell Support Center application is installed on your hardware configuration for contacting Dell Technical Support including live chat, phone and E-mail. Displays error conditions encountered, error codes, and the problem description. The software automatically identifies your...
Dell Technology Guide
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...standby in the lower-right corner of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. Try closing all DVD titles work in the drive or the media. Hard Drive Problems RUN CHECK DISK - FOR DRIVES THAT USE SLOT-LOADING, ENSURE THAT THE MEDIA ...IS COMPLETELY IN THE SLOT R U N T H E D E L L D I A G N O S T I C S - Optical Drive Problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in all DVD drives. See your screen. • Ensure that the volume is turned up by clicking the slide bar and...
...standby in the lower-right corner of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. Try closing all DVD titles work in the drive or the media. Hard Drive Problems RUN CHECK DISK - FOR DRIVES THAT USE SLOT-LOADING, ENSURE THAT THE MEDIA ...IS COMPLETELY IN THE SLOT R U N T H E D E L L D I A G N O S T I C S - Optical Drive Problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in all DVD drives. See your screen. • Ensure that the volume is turned up by clicking the slide bar and...
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...C:. 3 Click Properties→ Tools→ Check Now. 4 Click Scan for a dial tone. E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail attachments: 1 In Outlook Express, click Tools→ Options→ Security. 2 Click...the computer, click Continue; For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If your administrator to a digital telephone network. The modem does not operate while ... you hear a click when you are an administrator on the screen. Troubleshooting 289
...C:. 3 Click Properties→ Tools→ Check Now. 4 Click Scan for a dial tone. E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail attachments: 1 In Outlook Express, click Tools→ Options→ Security. 2 Click...the computer, click Continue; For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If your administrator to a digital telephone network. The modem does not operate while ... you hear a click when you are an administrator on the screen. Troubleshooting 289
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...checkmark next to it, click the checkmark to remove it and connect to identify and resolve modem problems. Modem Helper is 3 meters (10 feet) or more in this section, follow the safety ...the telephone to connect the modem directly to verify that is not available on the screen to the Internet. For additional safety best practices information, see the documentation for your ...you are using a line that the modem is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. IF YOUR COMPUTER HAS A MODEM, RUN THE MODEM DIAGNOSTIC TOOL - 1 Click Start...
...checkmark next to it, click the checkmark to remove it and connect to identify and resolve modem problems. Modem Helper is 3 meters (10 feet) or more in this section, follow the safety ...the telephone to connect the modem directly to verify that is not available on the screen to the Internet. For additional safety best practices information, see the documentation for your ...you are using a line that the modem is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. IF YOUR COMPUTER HAS A MODEM, RUN THE MODEM DIAGNOSTIC TOOL - 1 Click Start...
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...www.dell.com/regulatory_compliance. T H E D E V I C E I A - If so, run the program that you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - is missing an essential file. I N S E R T B O O T A B L E M E D I S N O T R E A D Y - IEEE 1394 Device Problems CAUTION... A I B L E . NOTE: Your computer supports only IEEE 1394a standard. See "Working With Options on the System Setup Program Screen" on page 337). d r i v e l e t t e r : \ I S N O T A C C E S S I N -
...www.dell.com/regulatory_compliance. T H E D E V I C E I A - If so, run the program that you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - is missing an essential file. I N S E R T B O O T A B L E M E D I S N O T R E A D Y - IEEE 1394 Device Problems CAUTION... A I B L E . NOTE: Your computer supports only IEEE 1394a standard. See "Working With Options on the System Setup Program Screen" on page 337). d r i v e l e t t e r : \ I S N O T A C C E S S I N -
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... blue screen appears TU R N T H E C O M P U T E R O F F - BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, CDS, OR DVDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any open... on page 337. If you are unable to 10 seconds (until the computer turns off), and then restart your computer. See "Contacting Dell" on your computer. • Ensure that the device drivers do not conflict with your computer. Windows XP The Program Compatibility Wizard configures ...
... blue screen appears TU R N T H E C O M P U T E R O F F - BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, CDS, OR DVDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any open... on page 337. If you are unable to 10 seconds (until the computer turns off), and then restart your computer. See "Contacting Dell" on your computer. • Ensure that the device drivers do not conflict with your computer. Windows XP The Program Compatibility Wizard configures ...
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...screen. If the touch pad operates correctly, the mouse may be defective. R E I N S T A L L T H E T O U C H P A D D R I O N - No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - Ensure that the volume is not muted. Touch Pad or Mouse Problems... computer. 2 Disconnect the mouse. 3 Turn on page 79. C H E C K T H E M O U S E C A B L E - Click or double-click the speaker icon in the Dell Diagnostics (see "System Setup" on using a mouse extension cable, disconnect it and connect the mouse directly to move the cursor around, select an icon, and...
...screen. If the touch pad operates correctly, the mouse may be defective. R E I N S T A L L T H E T O U C H P A D D R I O N - No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - Ensure that the volume is not muted. Touch Pad or Mouse Problems... computer. 2 Disconnect the mouse. 3 Turn on page 79. C H E C K T H E M O U S E C A B L E - Click or double-click the speaker icon in the Dell Diagnostics (see "System Setup" on using a mouse extension cable, disconnect it and connect the mouse directly to move the cursor around, select an icon, and...
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The Screen is Difficult to Read CHECK THE MONITOR CABLE CONNECTION - • Ensure that the monitor is turned on. • If the power light is required for ... cards; NOTICE: If your graphics card, go to support.dell.com. The Screen is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the monitor cable is connected as a lamp. 302 Troubleshooting Video and Monitor Problems CAUTION: Before you begin any video extension cables and...
The Screen is Difficult to Read CHECK THE MONITOR CABLE CONNECTION - • Ensure that the monitor is turned on. • If the power light is required for ... cards; NOTICE: If your graphics card, go to support.dell.com. The Screen is Blank NOTE: For troubleshooting procedures, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the monitor cable is connected as a lamp. 302 Troubleshooting Video and Monitor Problems CAUTION: Before you begin any video extension cables and...
Dell Technology Guide
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...started remotely. readme file - A file can have not yet been documented. processor - Data and/or files you shut down your screen's horizontal lines are detected during POST, the computer continues the start-up. refresh rate - PXE - BIOS, that is referred to ...processing unit). Any information stored in a directory and the system administrator has assigned rights only to as its contents after 349 If no problems are recharged (sometimes also referred to specific individuals. radio frequency interference - redundant array of RAID include RAID 0, RAID 1, RAID 5, ...
...started remotely. readme file - A file can have not yet been documented. processor - Data and/or files you shut down your screen's horizontal lines are detected during POST, the computer continues the start-up. refresh rate - PXE - BIOS, that is referred to ...processing unit). Any information stored in a directory and the system administrator has assigned rights only to as its contents after 349 If no problems are recharged (sometimes also referred to specific individuals. radio frequency interference - redundant array of RAID include RAID 0, RAID 1, RAID 5, ...