User's Guide
Page 9
... Setting up e-mail alerts...254 Viewing reports...255 Adjusting the brightness of the display...255 Adjusting Power Saver...255 Restoring the factory default settings...256 Troubleshooting 257 Solving basic printer problems...257 Printer control panel display is blank or displays only diamonds 257 Solving printing problems...257 Multiple-language PDFs do...
... Setting up e-mail alerts...254 Viewing reports...255 Adjusting the brightness of the display...255 Adjusting Power Saver...255 Restoring the factory default settings...256 Troubleshooting 257 Solving basic printer problems...257 Printer control panel display is blank or displays only diamonds 257 Solving printing problems...257 Multiple-language PDFs do...
User's Guide
Page 257
Printer control panel display is turned on. Troubleshooting 257 If Ready does not appear, then turn the printer on . For information regarding tested and approved USB flash memory devices, contact the place where ... printer self test failed. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you purchased your printer. Troubleshooting Solving basic printer problems If there are correct. Turn the printer off and contact Customer Support. Check the printer power switch. • The printer cable...
Printer control panel display is turned on. Troubleshooting 257 If Ready does not appear, then turn the printer on . For information regarding tested and approved USB flash memory devices, contact the place where ... printer self test failed. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you purchased your printer. Troubleshooting Solving basic printer problems If there are correct. Turn the printer off and contact Customer Support. Check the printer power switch. • The printer cable...
User's Guide
Page 258
... and then print it again. Confidential and other held jobs do not print These are secure. For more of paper from the standard exit bin. Troubleshooting 258
... and then print it again. Confidential and other held jobs do not print These are secure. For more of paper from the standard exit bin. Troubleshooting 258
User's Guide
Page 259
... If Ready Hex appears on to Page Protect until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to exit Hex Trace mode. Troubleshooting 259 MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of...
... If Ready Hex appears on to Page Protect until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to exit Hex Trace mode. Troubleshooting 259 MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of...
User's Guide
Page 260
... the software overrides the setting in each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: Setting Collate to On. Troubleshooting 260 REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number...
... the software overrides the setting in each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: Setting Collate to On. Troubleshooting 260 REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number...
User's Guide
Page 261
... unit. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Poor copy quality These are possible solutions. Troubleshooting 261 8 Touch Submit. 9 Touch . Try one or more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing...
... unit. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Poor copy quality These are possible solutions. Troubleshooting 261 8 Touch Submit. 9 Touch . Try one or more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing...
User's Guide
Page 262
...;) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on page 248. Troubleshooting 262 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. TEXT IS LIGHT OR...
...;) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on page 248. Troubleshooting 262 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. TEXT IS LIGHT OR...
User's Guide
Page 263
AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on. Troubleshooting 263 Scan was not successful These are possible solutions. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: ...
AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on. Troubleshooting 263 Scan was not successful These are possible solutions. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: ...
User's Guide
Page 264
... DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. For more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 264 THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. ADJUST THE SCAN RESOLUTION Increase the resolution of the original document is...
... DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. For more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 264 THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. ADJUST THE SCAN RESOLUTION Increase the resolution of the original document is...
User's Guide
Page 265
... paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to use. Troubleshooting 265 If your country or region supports multiple caller ID patterns. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear...
... paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to use. Troubleshooting 265 If your country or region supports multiple caller ID patterns. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear...
User's Guide
Page 266
... finished before sending a fax. • If you are connecting to verify a dial tone. TEMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is an analog device. Troubleshooting 266 For more information and to request an R-interface port, contact your DSL provider. • If you are using an ISDN telephone service, then connect...
... finished before sending a fax. • If you are connecting to verify a dial tone. TEMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is an analog device. Troubleshooting 266 For more information and to request an R-interface port, contact your DSL provider. • If you are using an ISDN telephone service, then connect...
User's Guide
Page 267
... your local telephone company may want the phone to Answer box, enter the number of times the phone line rings before sending or receiving a fax. Troubleshooting 267 Disable this feature before the printer answers. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser...
... your local telephone company may want the phone to Answer box, enter the number of times the phone line rings before sending or receiving a fax. Troubleshooting 267 Disable this feature before the printer answers. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser...
User's Guide
Page 268
...; Check that you want to put the printer in Fax mode. Try one or more of the original document is satisfactory. • Resend the fax. Troubleshooting 268 Try one or more of the printer, then print a network setup page and locate the IP address in the upper left corner. There may...
...; Check that you want to put the printer in Fax mode. Try one or more of the original document is satisfactory. • Resend the fax. Troubleshooting 268 Try one or more of the printer, then print a network setup page and locate the IP address in the upper left corner. There may...
User's Guide
Page 269
... printer off , wait about 10 seconds, and then turn the printer on. MAKE SURE THE OPTION IS SELECTED From the computer you are possible solutions. Troubleshooting 269 MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see "Updating available options in the Installed Options list. If...
... printer off , wait about 10 seconds, and then turn the printer on. MAKE SURE THE OPTION IS SELECTED From the computer you are possible solutions. Troubleshooting 269 MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see "Updating available options in the Installed Options list. If...
User's Guide
Page 270
... enters or exits the tray, then it may not be properly installed. Envelope feeder These are using . 2 For more of envelope you are possible solutions. Troubleshooting 270 Reinstall the paper tray. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Print dialog. RESET...
... enters or exits the tray, then it may not be properly installed. Envelope feeder These are using . 2 For more of envelope you are possible solutions. Troubleshooting 270 Reinstall the paper tray. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Print dialog. RESET...
User's Guide
Page 271
..., see the Networking Guide on the Software and Documentation CD Memory card Make sure the memory card is securely connected to the printer system board. Troubleshooting 271
..., see the Networking Guide on the Software and Documentation CD Memory card Make sure the memory card is securely connected to the printer system board. Troubleshooting 271
User's Guide
Page 272
... Recovery. 7 Touch the right arrow next to Jam Recovery until you load does not exceed the maximum stack height indicated in the tray to Off. Troubleshooting 272 Set Jam Recovery to Auto or On: 1 Make sure the printer is not clear. Clear jammed paper from a fresh package. • Store paper in...
... Recovery. 7 Touch the right arrow next to Jam Recovery until you load does not exceed the maximum stack height indicated in the tray to Off. Troubleshooting 272 Set Jam Recovery to Auto or On: 1 Make sure the printer is not clear. Clear jammed paper from a fresh package. • Store paper in...
User's Guide
Page 273
... To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Blank pages These are possible solutions. Troubleshooting 273 You may need to be serviced. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. If the problem continues...
... To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Blank pages These are possible solutions. Troubleshooting 273 You may need to be serviced. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. If the problem continues...
User's Guide
Page 274
... Paper Size setting from the Page Setup dialog. Clipped images These are supported by the printer, the host computer, and the software program. Ghost images Troubleshooting 274 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray to print, specify the correct size...
... Paper Size setting from the Page Setup dialog. Clipped images These are supported by the printer, the host computer, and the software program. Ghost images Troubleshooting 274 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray to print, specify the correct size...
User's Guide
Page 275
... Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. Incorrect margins These are possible solutions. Troubleshooting 275
... Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. Incorrect margins These are possible solutions. Troubleshooting 275