Service Manual
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Symptom tables 2-5 Base printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service... check 2-82 Envelope feeder service check 2-84 Fuser service checks 2-87 920.xx-Cold fuser service check 2-87 922.xx-Cold fuser check 2-89 923.xx-Hot fuser service check 2-90 924.xx-Hot fuser service check 2-91 925.xx-Hot fuser service check 2-91 Fuser exit sensor service check 2-92 Fuser narrow media sensor service check 2-93...
Symptom tables 2-5 Base printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service... check 2-82 Envelope feeder service check 2-84 Fuser service checks 2-87 920.xx-Cold fuser service check 2-87 922.xx-Cold fuser check 2-89 923.xx-Hot fuser service check 2-90 924.xx-Hot fuser service check 2-91 925.xx-Hot fuser service check 2-91 Fuser exit sensor service check 2-92 Fuser narrow media sensor service check 2-93...
Service Manual
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... Name 3-20 Configuration ID 3-21 Edge to Edge 3-21 Parallel strobe adjustment (Par x Strobe Adj 3-21 EP SETUP 3-22 EP Defaults 3-22 Fuser Temperature (Fuser Temp 3-22 Fuser Page Count 3-22 Warm Up Time 3-22 Transfer 3-22 Print Contrast 3-22 Charge Roll 3-22 Gap Adjust 3-22 EVENT LOG 3-23 Display Log...and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201...
... Name 3-20 Configuration ID 3-21 Edge to Edge 3-21 Parallel strobe adjustment (Par x Strobe Adj 3-21 EP SETUP 3-22 EP Defaults 3-22 Fuser Temperature (Fuser Temp 3-22 Fuser Page Count 3-22 Warm Up Time 3-22 Transfer 3-22 Print Contrast 3-22 Charge Roll 3-22 Gap Adjust 3-22 EVENT LOG 3-23 Display Log...and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201...
Service Manual
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...cover handle holder removal 4-1 7 Right cover handle holder removal 4-17 Left and right frame extensions 4-18 Pass thru plate 4-19 Laser cover removal 4-20 Bevel gear removal 4-22 Cartridge duct removal 4-24 Developer drive assembly removal 4-25 Developer drive coupler kit removal...4-26 Fuser assembly removal 4-27 Fuser exit sensor removal 4-29 Fuser exit sensor flag and spring removal 4-31 Fuser lamp removal 4-33 Fuser narrow media sensor removal 4-35 Fuser narrow media flag and spring removal 4-3 7 Fuser to LVPS AC cable removal 4-39 Fuser top cover removal 4-42 Fuser transfer ...
...cover handle holder removal 4-1 7 Right cover handle holder removal 4-17 Left and right frame extensions 4-18 Pass thru plate 4-19 Laser cover removal 4-20 Bevel gear removal 4-22 Cartridge duct removal 4-24 Developer drive assembly removal 4-25 Developer drive coupler kit removal...4-26 Fuser assembly removal 4-27 Fuser exit sensor removal 4-29 Fuser exit sensor flag and spring removal 4-31 Fuser lamp removal 4-33 Fuser narrow media sensor removal 4-35 Fuser narrow media flag and spring removal 4-3 7 Fuser to LVPS AC cable removal 4-39 Fuser top cover removal 4-42 Fuser transfer ...
Service Manual
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...4-79 Upper paper deflector assembly removal 4-80 USB board assembly removal 4-80 Connector locations and connections 5-1 Connections 5-1 System board 5-1 Autoconnect 5-7 Fuser Board 5-7 High-capacity output stacker board 5-8 High voltage power supply 5-9 Interconnect card 5-9 Low voltage power supply 5-10 Output expander control board... paper tray 7-20 Assembly 11: Drives-Main drive and developer drive 7-22 Assembly 12: Hot roll fuser 7-24 Assembly 13: Transfer/charging 7-26 Assembly 14: Electronics-power supplies 7-28 Assembly 15: Electronics-card assemblies 7-30 viii Service...
...4-79 Upper paper deflector assembly removal 4-80 USB board assembly removal 4-80 Connector locations and connections 5-1 Connections 5-1 System board 5-1 Autoconnect 5-7 Fuser Board 5-7 High-capacity output stacker board 5-8 High voltage power supply 5-9 Interconnect card 5-9 Low voltage power supply 5-10 Output expander control board... paper tray 7-20 Assembly 11: Drives-Main drive and developer drive 7-22 Assembly 12: Hot roll fuser 7-24 Assembly 13: Transfer/charging 7-26 Assembly 14: Electronics-power supplies 7-28 Assembly 15: Electronics-card assemblies 7-30 viii Service...
Service Manual
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... Dual-web and integrated label1 ✓ ✓ ✓ ✓ ✓ ✓ ✓ 1 Printing label applications on the printer requires a special label fuser cleaner which prevents duplexing. universally adjustable tray) OEnthveerlope1 98.4 x 162 mm to 6.93 x 9.84 in.) ✓ ✓ ✓...capacity output stacker (option) StapleSmart output bin StapleSmart Finisher Print media sizes (continued) Print media size (3- The label fuser cleaner is specified by the software application. 3 No universal support for the following options: 2000-sheet drawer, Envelope...
... Dual-web and integrated label1 ✓ ✓ ✓ ✓ ✓ ✓ ✓ 1 Printing label applications on the printer requires a special label fuser cleaner which prevents duplexing. universally adjustable tray) OEnthveerlope1 98.4 x 162 mm to 6.93 x 9.84 in.) ✓ ✓ ✓...capacity output stacker (option) StapleSmart output bin StapleSmart Finisher Print media sizes (continued) Print media size (3- The label fuser cleaner is specified by the software application. 3 No universal support for the following options: 2000-sheet drawer, Envelope...
Service Manual
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...m2 (80 lb) 163 g/m2 (90 lb) 163 g/m2 (100 lb) 176 g/m2 (65 lb) Transparencies Laser printer 138 to 146 g/m2 (37 to 39 lb bond) 138 to 146 g/m2 (37 to 39 lb bond)...m2 (92 lb liner) 260 g/m2 (78 lb liner) Integrated forms Pressuresensitive area (must enter the printer first) 140 to 135 g/m2 140 to 135 g/m2 Paper base (grain long) 75 to 135 g/...bond)3 1 Grain short is preferred for papers over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb envelopes are limited to 25% cotton content. 4 Includes envelopes...
...m2 (80 lb) 163 g/m2 (90 lb) 163 g/m2 (100 lb) 176 g/m2 (65 lb) Transparencies Laser printer 138 to 146 g/m2 (37 to 39 lb bond) 138 to 146 g/m2 (37 to 39 lb bond)...m2 (92 lb liner) 260 g/m2 (78 lb liner) Integrated forms Pressuresensitive area (must enter the printer first) 140 to 135 g/m2 140 to 135 g/m2 Paper base (grain long) 75 to 135 g/...bond)3 1 Grain short is preferred for papers over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb envelopes are limited to 25% cotton content. 4 Includes envelopes...
Service Manual
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...28 lb bond) recommended 1 Grain short is preferred for papers over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb envelopes are limited to 25% cotton content. 4 Includes envelopes fed from the ... lb) 199 g/m2 (110 lb) 203 g/m2 (125 lb) Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Transparencies Laser printer 138 to 146 g/m2 (37 to 39 lb bond) 138 to 146 g/m2 (37 to 47 lb bond) 163 g/m2 (90 lb... supported in the finisher" on whether your vinyl label converter has passed the Dell's criteria is available at www...
...28 lb bond) recommended 1 Grain short is preferred for papers over 135 g/m2. 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb envelopes are limited to 25% cotton content. 4 Includes envelopes fed from the ... lb) 199 g/m2 (110 lb) 203 g/m2 (125 lb) Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Transparencies Laser printer 138 to 146 g/m2 (37 to 39 lb bond) 138 to 146 g/m2 (37 to 47 lb bond) 163 g/m2 (90 lb... supported in the finisher" on whether your vinyl label converter has passed the Dell's criteria is available at www...
Service Manual
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...dell.com. For detailed information, refer to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper. Check with the printer before buying large quantities. Paper lighter than 60 g/m2 (16 lb) might not be affected by the temperature in the printer fuser...recognition (OCR) forms • In some cases, you are not recommended for use 75 g/m2 (20 lb) xerographic, grain long paper. The laser printing process heats paper to withstand these forms. • Coated papers (erasable bond), synthetic papers, thermal papers • Rough-edged, rough or...
...dell.com. For detailed information, refer to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper. Check with the printer before buying large quantities. Paper lighter than 60 g/m2 (16 lb) might not be affected by the temperature in the printer fuser...recognition (OCR) forms • In some cases, you are not recommended for use 75 g/m2 (20 lb) xerographic, grain long paper. The laser printing process heats paper to withstand these forms. • Coated papers (erasable bond), synthetic papers, thermal papers • Rough-edged, rough or...
Service Manual
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... withstand temperatures of 225°C (437°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. All printer models require a special fuser cleaner for laser printers. Note: Labels are one size of envelope at a time in .) of the edge of the label, of the ...perforations, or between die-cuts of the label. • Do not use label sheets that : - After printing approximately 10,000 pages of the adhesive at www.dell...
... withstand temperatures of 225°C (437°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. All printer models require a special fuser cleaner for laser printers. Note: Labels are one size of envelope at a time in .) of the edge of the label, of the ...perforations, or between die-cuts of the label. • Do not use label sheets that : - After printing approximately 10,000 pages of the adhesive at www.dell...
Service Manual
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...it performs a Power-On Self Test. Ready appears on . 2. The LED turns comes on the display. 12. The operator panel displays system information. The fuser takes longer to warm up from a cold start than a warm start. 9. For example: *128MB 449MH 8. The operator panel LED starts blinking. 10. ...The operator panel display clears. 5. The exit rollers turn the printer on the display. The operator panel display clears again. 7. The fuser lamp turns on . 14. The main drive motor turns on .
...it performs a Power-On Self Test. Ready appears on . 2. The LED turns comes on the display. 12. The operator panel displays system information. The fuser takes longer to warm up from a cold start than a warm start. 9. For example: *128MB 449MH 8. The operator panel LED starts blinking. 10. ...The operator panel display clears. 5. The exit rollers turn the printer on the display. The operator panel display clears again. 7. The fuser lamp turns on . 14. The main drive motor turns on .
Service Manual
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..." on page 2-120. Go to operate. Go to "No buttons work . Symptom tables Base printer symptoms Symptom Action Dead machine Operator panel-one or more operator panel buttons fail" on page 2-107. Fuser solenoid fails to "Paper feed service check" on page 2-113. Go to "Duplex option service check... on page 2-122. Go to "Print quality-black bands on outer edges of printed page" on page 2-113. Printer sounds 5 beeps. Go to "One or more buttons do not work. Go to "Fuser solenoid service check" on page 2-107. Operator panel-none of the buttons work " on page 2-95.
..." on page 2-120. Go to operate. Go to "No buttons work . Symptom tables Base printer symptoms Symptom Action Dead machine Operator panel-one or more operator panel buttons fail" on page 2-107. Fuser solenoid fails to "Paper feed service check" on page 2-113. Go to "Duplex option service check... on page 2-122. Go to "Print quality-black bands on outer edges of printed page" on page 2-113. Printer sounds 5 beeps. Go to "One or more buttons do not work. Go to "Fuser solenoid service check" on page 2-107. Operator panel-none of the buttons work " on page 2-95.
Service Manual
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... Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. • Bad ...thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. • Bad ...
... Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. • Bad ...thermistor, circuit or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. • Bad ...
Service Manual
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...while the media is not increasing in temperature even though the lamp has been on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Abrupt change in the nip. Fuser page count between 200,000 and 299,999. • Bad thermistor, circuit, or .... • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit,...
...while the media is not increasing in temperature even though the lamp has been on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Abrupt change in the nip. Fuser page count between 200,000 and 299,999. • Bad thermistor, circuit, or .... • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit,...
Service Manual
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.... • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit,...temperature for too long while media is in the nip. Hot roll too cool when heating to "920.xx-Cold fuser service check" on page 2-87. Fuser has been below the desired temperature while printing. Go to desired temperature after slope change in temperature that has disrupted...
.... • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit,...temperature for too long while media is in the nip. Hot roll too cool when heating to "920.xx-Cold fuser service check" on page 2-87. Fuser has been below the desired temperature while printing. Go to desired temperature after slope change in temperature that has disrupted...
Service Manual
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... Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor..., circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Fuser is not receiving AC power. • Poor supply line voltage. • Bad...
... Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor..., circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Fuser is not receiving AC power. • Poor supply line voltage. • Bad...
Service Manual
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... roll too cool while checking for slope change in temperatures that has disrupted control. • Bad thermistor, circuit, or cabling. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. Hot roll...• Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, ...
... roll too cool while checking for slope change in temperatures that has disrupted control. • Bad thermistor, circuit, or cabling. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. Hot roll...• Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, ...
Service Manual
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...; Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor... line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Fuser is in temperatures that has disrupted control. • Bad thermistor, circuit, or cabling. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp...
...; Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor... line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. • Fuser is in temperatures that has disrupted control. • Bad thermistor, circuit, or cabling. • Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp...
Service Manual
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... 99,999. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit..., or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit...
... 99,999. • Bad thermistor, circuit, or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit..., or cabling. • Noisy thermistor signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. • Bad thermistor, circuit...
Service Manual
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... largest time in trying to reach the final lamp detection temperature. Hot roll timed out in lookup table. Fuser has taken too long to reach the beginning lamp detection temperature. Fuser page count between 100,000 and 199,999. Hot roll reached final lamp detection temperature but took longer than... largest time in time. After hot roll lamp detection, did not reach operating temperature in trying to reach the final lamp detection temperature. Fuser page count between 0 and 99,999. • Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. •...
... largest time in trying to reach the final lamp detection temperature. Hot roll timed out in lookup table. Fuser has taken too long to reach the beginning lamp detection temperature. Fuser page count between 100,000 and 199,999. Hot roll reached final lamp detection temperature but took longer than... largest time in time. After hot roll lamp detection, did not reach operating temperature in trying to reach the final lamp detection temperature. Fuser page count between 0 and 99,999. • Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. •...
Service Manual
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... receiving sufficient AC power. • Poor supply line voltage. Hot roll took longer than largest time in lookup table. Go to "922.xx-Cold fuser check" on page 2-89. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .16 922 .17 922 .22 922 .23 ...922 .24 922 .25 922 .26 922 .27 Hot roll did not reach operating temperature in time (new enhanced control). Fuser has taken too long to reach the final lamp detection temperature. Hot roll reached final lamp detection temperature but took too long to "922.xx...
... receiving sufficient AC power. • Poor supply line voltage. Hot roll took longer than largest time in lookup table. Go to "922.xx-Cold fuser check" on page 2-89. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .16 922 .17 922 .22 922 .23 ...922 .24 922 .25 922 .26 922 .27 Hot roll did not reach operating temperature in time (new enhanced control). Fuser has taken too long to reach the final lamp detection temperature. Hot roll reached final lamp detection temperature but took too long to "922.xx...