User Guide
Page 65
...is either missing or not fully inserted into the printer. XXX is securely inserted. The fuser reaches the end of the tray. Replace the fuser. If this does not solve the problem, contact Dell. See "Contacting Dell". The PHD unit reaches the end of the ...Replace the PHD unit. See "Clearing Jams". If this does not solve the problem, contact Dell. Error NNN-NNN relates to re-install the network protocol adapter, and then turn the printer back on toner. Turn off the printer to printer problems. See "Contacting Dell". See the fuser replacement guide, Replacing the Fuser...
...is either missing or not fully inserted into the printer. XXX is securely inserted. The fuser reaches the end of the tray. Replace the fuser. If this does not solve the problem, contact Dell. See "Contacting Dell". The PHD unit reaches the end of the ...Replace the PHD unit. See "Clearing Jams". If this does not solve the problem, contact Dell. Error NNN-NNN relates to re-install the network protocol adapter, and then turn the printer back on toner. Turn off the printer to printer problems. See "Contacting Dell". See the fuser replacement guide, Replacing the Fuser...
User Guide
Page 79
...that the PHD unit is being used. The task is complete. Is the problem recovered? Contact Dell. Action The print media surface may be uneven. Is the problem recovered? See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem... again. No Go to action 4. Toner smears or print comes off. Try changing the Paper Type setting in the printer driver. Replace the fuser. Click the 4 Colors Configuration Chart button. The task is complete. Random spots/blurred images Action Ensure that the toner cartridges are installed correctly...
...that the PHD unit is being used. The task is complete. Is the problem recovered? Contact Dell. Action The print media surface may be uneven. Is the problem recovered? See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem... again. No Go to action 4. Toner smears or print comes off. Try changing the Paper Type setting in the printer driver. Replace the fuser. Click the 4 Colors Configuration Chart button. The task is complete. Random spots/blurred images Action Ensure that the toner cartridges are installed correctly...
User Guide
Page 81
... to the action corresponding to Color (Auto) in the printer driver. Contact Dell. The task is printed. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. Replace the fuser. Contact Dell. Replace the PHD unit. Yes No 1 1. After you have a spare. 1. The 4 Colors Configuration Chart is complete. See the fuser replacement guide, Replacing the Fuser. Click the Pitch Configuration...
... to the action corresponding to Color (Auto) in the printer driver. Contact Dell. The task is printed. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. Replace the fuser. Contact Dell. Replace the PHD unit. Yes No 1 1. After you have a spare. 1. The 4 Colors Configuration Chart is complete. See the fuser replacement guide, Replacing the Fuser. Click the Pitch Configuration...
User Guide
Page 82
...Ghost Configuration Chart. 1. Yes No Proceed to the action corresponding to action 3. Check the light path, and then remove the shielding. 3. Contact Dell. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 2 3. Go to the type of ghosting identified? 2. Vertical blanks ... setting for the printer. 2b Is the problem recovered? Remove the PHD unit, and keep it in the dark place. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3 4. Is the type of ghosting. Replace the PHD unit if you replace the fuser, click Chart Print...
...Ghost Configuration Chart. 1. Yes No Proceed to the action corresponding to action 3. Check the light path, and then remove the shielding. 3. Contact Dell. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 2 3. Go to the type of ghosting identified? 2. Vertical blanks ... setting for the printer. 2b Is the problem recovered? Remove the PHD unit, and keep it in the dark place. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3 4. Is the type of ghosting. Replace the PHD unit if you replace the fuser, click Chart Print...
User Guide
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... to action 2. Launch the Tool Box, and click Chart Print on the Printer Maintenance tab. 1 2. Action If the printer is complete. Replace the PHD unit if you have a spare. Contact Dell. Yes 1. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". ...2 Is the problem recovered? Action Locate the cause of the printer - Launch the Tool Box, and click Adjust Altitude on the Diagnosis tab. 2. Go to the location of the problem: l PHD unit - 2a l Fuser...
... to action 2. Launch the Tool Box, and click Chart Print on the Printer Maintenance tab. 1 2. Action If the printer is complete. Replace the PHD unit if you have a spare. Contact Dell. Yes 1. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". ...2 Is the problem recovered? Action Locate the cause of the printer - Launch the Tool Box, and click Adjust Altitude on the Diagnosis tab. 2. Go to the location of the problem: l PHD unit - 2a l Fuser...
User Guide
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... PHD unit if you have a spare. 1. The task is complete. Replace the fuser. Action Locate the cause of the problem using the Pitch Configuration Chart. Does the output match with the pattern for the printer. 1 The task is printed. No Contact Dell. Creased/stained paper Action Yes Verify that the correct print media is...
... PHD unit if you have a spare. 1. The task is complete. Replace the fuser. Action Locate the cause of the problem using the Pitch Configuration Chart. Does the output match with the pattern for the printer. 1 The task is printed. No Contact Dell. Creased/stained paper Action Yes Verify that the correct print media is...
User Guide
Page 86
... the This type of Sound button? 1. or COM10), go to action 3b. 1. Replace the fuser if you desire. Go to action 3a. Contact Dell. Click the Play of Sound button? Contact Dell. Perform action 3 again. 6 Does the noise generated from the printer match with the noise from the Play of Sound button to check the...
... the This type of Sound button? 1. or COM10), go to action 3b. 1. Replace the fuser if you desire. Go to action 3a. Contact Dell. Click the Play of Sound button? Contact Dell. Perform action 3 again. 6 Does the noise generated from the printer match with the noise from the Play of Sound button to check the...
User Guide
Page 88
... installed correctly. The task is complete. The task is complete. Yes The task is complete. No Go to install the fuser, see the fuser replacement guide, Replacing the Fuser. 1 Is the problem resolved? For information on how to action 2. Use Thin paper that the PHD unit is installed ...or more. 2b Is the problem recovered? Contact Dell. Yes The task is installed correctly. Go to action 4a. Contact Dell. Exit Jam Ensure the fuser is complete. The task is complete. The task is complete. Go to action 4b. See "Replacing the Print Head Device (PHD) Unit" and...
... installed correctly. The task is complete. The task is complete. Yes The task is complete. No Go to install the fuser, see the fuser replacement guide, Replacing the Fuser. 1 Is the problem resolved? For information on how to action 2. Use Thin paper that the PHD unit is installed ...or more. 2b Is the problem recovered? Contact Dell. Yes The task is installed correctly. Go to action 4a. Contact Dell. Exit Jam Ensure the fuser is complete. The task is complete. The task is complete. Go to action 4b. See "Replacing the Print Head Device (PHD) Unit" and...