Quick Setup and Getting Started Guide
Page 21
... a monitor that will help you in HP Backup and Recovery Manager. Or, change out the monitor with a different cable into a different video port on the computer if one is available. When booting the operating system, use HP Instant Support Profession Edition's online chat feature. CAUTION:... Restoring the system will erase all data files before running the restore process. To assist you diagnose the problem. If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the...
... a monitor that will help you in HP Backup and Recovery Manager. Or, change out the monitor with a different cable into a different video port on the computer if one is available. When booting the operating system, use HP Instant Support Profession Edition's online chat feature. CAUTION:... Restoring the system will erase all data files before running the restore process. To assist you diagnose the problem. If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the...
Quick Setup and Getting Started Guide
Page 23
... (embedded video on some models only) and a single monitor, the monitor must be the default VGA source in this guide for more than the factoryinstalled operating system, check to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the keyboard or pressing the power button. problem. Refer to... is dim. ● Press and hold any key on page 23 in Computer Setup. ENWW Helpful Hints 15 See Solving Hardware Installation Problems on page 20 for at least four seconds then press the power button again to start on power loss is connected into the monitor connector...
... (embedded video on some models only) and a single monitor, the monitor must be the default VGA source in this guide for more than the factoryinstalled operating system, check to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the keyboard or pressing the power button. problem. Refer to... is dim. ● Press and hold any key on page 23 in Computer Setup. ENWW Helpful Hints 15 See Solving Hardware Installation Problems on page 20 for at least four seconds then press the power button again to start on power loss is connected into the monitor connector...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 15
... installed new software, uninstall the software and see if the computer functions properly. ● If you are having problems with a different cable into a different video port on the Documentation and Diagnostics CD for more information. ● Run the Drive Protection System (DPS) Self...-Test in Computer Setup. The flashing lights are working properly. ● If you diagnose the problem. ENWW Before You Call for...
... installed new software, uninstall the software and see if the computer functions properly. ● If you are having problems with a different cable into a different video port on the Documentation and Diagnostics CD for more information. ● Run the Drive Protection System (DPS) Self...-Test in Computer Setup. The flashing lights are working properly. ● If you diagnose the problem. ENWW Before You Call for...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 18
... This section concentrates on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support. Solving General Problems You may be the default VGA source in this section. CAUTION: When the computer is plugged into an AC power source, there... (embedded, PCI, or PCIExpress adapters) installed (embedded video on some models only) and a single monitor, the monitor must disconnect the power cord from the system before opening the computer to easily resolve the general problems described in Computer Setup. Select your country and language, select See ...
... This section concentrates on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support. Solving General Problems You may be the default VGA source in this section. CAUTION: When the computer is plugged into an AC power source, there... (embedded, PCI, or PCIExpress adapters) installed (embedded video on some models only) and a single monitor, the monitor must disconnect the power cord from the system before opening the computer to easily resolve the general problems described in Computer Setup. Select your country and language, select See ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 28
Replace the system board. Pre-video graphics error. Reseat the graphics card. 2. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure Replace the system board. (ROM detected failure prior to isolate the ...faulty module. 3. Invalid ROM based on the Documentation and Diagnostics CD for more information. 2. Pre-video memory error. Reseat DIMMs. 2. ...
Replace the system board. Pre-video graphics error. Reseat the graphics card. 2. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure Replace the system board. (ROM detected failure prior to isolate the ...faulty module. 3. Invalid ROM based on the Documentation and Diagnostics CD for more information. 2. Pre-video memory error. Reseat DIMMs. 2. ...
Desktop Management Guide
Page 12
...Updating and Management ENWW HP Client Manager HP Client Manager, developed with enterprise software distribution tools such as CPU, memory, video, and security settings ● Monitor system health to the local client computer. You can enable BitLocker support without TPM .... SSM may be sent to the system management console, application, or to fix problems before they occur ● Automatically acquire and install drivers and BIOS updates without having to visit each PC ● Remotely configure BIOS and security settings ● Automate processes to avoid invalidating...
...Updating and Management ENWW HP Client Manager HP Client Manager, developed with enterprise software distribution tools such as CPU, memory, video, and security settings ● Monitor system health to the local client computer. You can enable BitLocker support without TPM .... SSM may be sent to the system management console, application, or to fix problems before they occur ● Automatically acquire and install drivers and BIOS updates without having to visit each PC ● Remotely configure BIOS and security settings ● Automate processes to avoid invalidating...
HP Compaq Business Desktop dc7700 Software Overview September 2006
Page 3
... Compaq dc7700 Software Overview Whitepaper 3 Below is a table highlighting software components added to the dc7700 compared...dc7700 series include: • IBM OS/2 • Windows 95 • Windows Me • Windows NT • Windows 98SE Operating systems certified5 for sale pre-installed on web/CD within 30 days of product announcement (critical sub-systems include NIC, audio, video... client (post launch availability) Microsoft Windows XP The dc7700 series will it run criteria", 2) no driver development, 3) problems are available on system, 2) drivers fully WHQL certified, and 3) ...
... Compaq dc7700 Software Overview Whitepaper 3 Below is a table highlighting software components added to the dc7700 compared...dc7700 series include: • IBM OS/2 • Windows 95 • Windows Me • Windows NT • Windows 98SE Operating systems certified5 for sale pre-installed on web/CD within 30 days of product announcement (critical sub-systems include NIC, audio, video... client (post launch availability) Microsoft Windows XP The dc7700 series will it run criteria", 2) no driver development, 3) problems are available on system, 2) drivers fully WHQL certified, and 3) ...
HP Compaq Business Desktop dc7700 Software Overview September 2006
Page 11
...Windows Management Instrumentation (WMI) is complemented by a display utility that span the entire IT lifecycle. Video HP dc7700 PCs feature the Intel Graphics Media Accelerator X3000. Intel software drivers enable all functionality of hardware and ...software within the business environment. • Help desk & problem resolution - Audio The dc7700 incorporates the UAA (Universal..., monitors hardware faults, and HP Compaq dc7700 Software Overview Whitepaper 11
...Windows Management Instrumentation (WMI) is complemented by a display utility that span the entire IT lifecycle. Video HP dc7700 PCs feature the Intel Graphics Media Accelerator X3000. Intel software drivers enable all functionality of hardware and ...software within the business environment. • Help desk & problem resolution - Audio The dc7700 incorporates the UAA (Universal..., monitors hardware faults, and HP Compaq dc7700 Software Overview Whitepaper 11
HP Compaq dx7300 and dc7700 Business PC Technical Reference Guide, 1st Edition
Page 75
...[1] 3 Check processor presence/seating Power supply overload failure Blinks red 4 times @ I Hz [1] 4 Check system board problem [3], Memory error (pre-video) Blinks red 5 times @ I Hz [1] 5 Check DIMMs, system board Video error Blinks red 6 times @ I Hz [1] 9 Check power supply, processor, sys. bd Bad option card Blinks ... speaker, as described in . 4.5.4 Thermal Sensing and Cooling All systems feature a variable-speed fan mounted as sensed by BIOS (pre-video) Blinks red 7 times @ I Hz [1] 7 Replace system board Invalid ROM checksum error Blinks red 8 times @ I Hz [1]...
...[1] 3 Check processor presence/seating Power supply overload failure Blinks red 4 times @ I Hz [1] 4 Check system board problem [3], Memory error (pre-video) Blinks red 5 times @ I Hz [1] 5 Check DIMMs, system board Video error Blinks red 6 times @ I Hz [1] 9 Check power supply, processor, sys. bd Bad option card Blinks ... speaker, as described in . 4.5.4 Thermal Sensing and Cooling All systems feature a variable-speed fan mounted as sensed by BIOS (pre-video) Blinks red 7 times @ I Hz [1] 7 Replace system board Invalid ROM checksum error Blinks red 8 times @ I Hz [1]...
Troubleshooting Guide
Page 13
... network connection. Refer to Chapter 1, Computer Diagnostic Features on a network, plug another computer with a monitor that will help you encounter problems with the computer, try the appropriate solutions below to try to see if the computer functions properly. Or, change out the monitor with... a different cable into a different video port on how to establish a safe and comfortable work environment. Refer to Appendix A, POST Error Messages on page 49 for more information...
... network connection. Refer to Chapter 1, Computer Diagnostic Features on a network, plug another computer with a monitor that will help you encounter problems with the computer, try the appropriate solutions below to try to see if the computer functions properly. Or, change out the monitor with... a different cable into a different video port on how to establish a safe and comfortable work environment. Refer to Appendix A, POST Error Messages on page 49 for more information...
Troubleshooting Guide
Page 15
...A, POST Error Messages on page 49 for at least four seconds then press the power button again to restart the computer. See Solving Hardware Installation Problems on page 32 for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning... of the computer to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on the keyboard or pressing the power button. ENWW Helpful Hints 9 You can select which source will help you...
...A, POST Error Messages on page 49 for at least four seconds then press the power button again to restart the computer. See Solving Hardware Installation Problems on page 32 for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning... of the computer to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on the keyboard or pressing the power button. ENWW Helpful Hints 9 You can select which source will help you...
Troubleshooting Guide
Page 29
... sync at the Be sure that the monitor can be enabled after installing a PCI Express graphics card. Table 2-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on the Documentation and Diagnostics CD for more information You are not compatible with the 1. ...Check the cable connection from standby mode, do not hold down and you encounter display problems, see the documentation that came with...
... sync at the Be sure that the monitor can be enabled after installing a PCI Express graphics card. Table 2-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on the Documentation and Diagnostics CD for more information You are not compatible with the 1. ...Check the cable connection from standby mode, do not hold down and you encounter display problems, see the documentation that came with...
Troubleshooting Guide
Page 30
...by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. energy saver features enabled. Solution Adjust the monitor brightness and contrast controls. Reseat DIMMs. Power on the system. 2. ... not properly connected. Replace the system board. Dim characters. Replace the system board. Replace the system board. Table 2-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and ...
...by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. energy saver features enabled. Solution Adjust the monitor brightness and contrast controls. Reseat DIMMs. Power on the system. 2. ... not properly connected. Replace the system board. Dim characters. Replace the system board. Replace the system board. Table 2-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and ...
Troubleshooting Guide
Page 31
...centered. Refer to adjust the horizontal or vertical position of Range" displays on screen. Connect the video cable between the monitor and computer. ENWW Solving Display Problems 25 Cause Position may not be set higher than what the Restart the computer and enter Safe ...Mode. Table 2-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be loaded. In a two-monitor system or if another monitor is off while connecting the video cable. Monitor is disconnected. Replace the graphics card. Monitor needs...
...centered. Refer to adjust the horizontal or vertical position of Range" displays on screen. Connect the video cable between the monitor and computer. ENWW Solving Display Problems 25 Cause Position may not be set higher than what the Restart the computer and enter Safe ...Mode. Table 2-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be loaded. In a two-monitor system or if another monitor is off while connecting the video cable. Monitor is disconnected. Replace the graphics card. Monitor needs...
Troubleshooting Guide
Page 47
... it has to determine the type of media played, such as audio or video. Cause Wrong or poor quality media type. Try using the correct media for a different country. ENWW Solving CD-ROM and DVD Problems 41 Decoder software is dirty. Use DVD software to remove or uninstall the... listed for this topic. Use Device Manager to remove parental lock. Quality varies widely between manufacturers. Table 2-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the drive. Clean CD or DVD with the label facing up. Recording or copying CDs is fully extended...
... it has to determine the type of media played, such as audio or video. Cause Wrong or poor quality media type. Try using the correct media for a different country. ENWW Solving CD-ROM and DVD Problems 41 Decoder software is dirty. Use DVD software to remove or uninstall the... listed for this topic. Use Device Manager to remove parental lock. Quality varies widely between manufacturers. Table 2-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the drive. Clean CD or DVD with the label facing up. Recording or copying CDs is fully extended...
Troubleshooting Guide
Page 64
... five 5 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to...once every second, followed by a two second pause. checksum. Pre-video graphics error. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Reflash the system ROM with a graphics card: 1. ...
... five 5 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to...once every second, followed by a two second pause. checksum. Pre-video graphics error. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Reflash the system ROM with a graphics card: 1. ...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 34
...SSM runs, it silently (without visiting each PC ■ Remotely configure BIOS and security settings ■ Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools ...drivers and BIOS installed on the client system 3-4 433612-001 Service Reference Guide, dc7700 Subscribe for health alerts to visit each networked client system and compares this inventory ... HP Client Manager to: ■ Get valuable hardware information such as CPU, memory, video, and security settings ■ Monitor system health to the local client computer. Since SSM...
...SSM runs, it silently (without visiting each PC ■ Remotely configure BIOS and security settings ■ Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools ...drivers and BIOS installed on the client system 3-4 433612-001 Service Reference Guide, dc7700 Subscribe for health alerts to visit each networked client system and compares this inventory ... HP Client Manager to: ■ Get valuable hardware information such as CPU, memory, video, and security settings ■ Monitor system health to the local client computer. Since SSM...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 214
Beeps stop after fifth iteration but LEDs continue until problem is present. 2. Reseat the processor. 1. Reseat DIMMs. 2. Pre-video memory error. Recommended Action 1. Power on the system board. 2. Replace the power supply. 4. Replace the system board. Ä...the hood and ensure the 4 or 6-wire power supply cable is solved. C-10 433612-001 Service Reference Guide, dc7700 Beeps stop after fifth iteration but LEDs continue until problem is causing the problem by a two second pause. Beeps 3 4 5 Possible Cause Processor not installed (not an indicator of bad processor...
Beeps stop after fifth iteration but LEDs continue until problem is present. 2. Reseat the processor. 1. Reseat DIMMs. 2. Pre-video memory error. Recommended Action 1. Power on the system board. 2. Replace the power supply. 4. Replace the system board. Ä...the hood and ensure the 4 or 6-wire power supply cable is solved. C-10 433612-001 Service Reference Guide, dc7700 Beeps stop after fifth iteration but LEDs continue until problem is causing the problem by a two second pause. Beeps 3 4 5 Possible Cause Processor not installed (not an indicator of bad processor...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 215
Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps 6 7 8 Possible Cause Pre-video graphics error. Invalid ROM based on the Documentation and Diagnostics CD. 2. Service Reference Guide, dc7700 433612-001 C-11 System board failure (ROM detected failure prior to video). See the "Boot Block Emergency Recovery Mode" section of the Desktop...
Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps 6 7 8 Possible Cause Pre-video graphics error. Invalid ROM based on the Documentation and Diagnostics CD. 2. Service Reference Guide, dc7700 433612-001 C-11 System board failure (ROM detected failure prior to video). See the "Boot Block Emergency Recovery Mode" section of the Desktop...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 231
...Computer is corrupted; Otherwise, the computer will shut down the power button for more than four seconds. Service Reference Guide, dc7700 433612-001 D-13 Bad monitor. Screen blanking utility installed or energy saver features enabled. Fixed-sync monitor will lose any ...check that the monitor can accept the same horizontal scan rate as the resolution chosen. Troubleshooting Without Diagnostics Solving Display Problems Solving Display Problems Problem Cause Blank screen (no video). Monitor is not turned on and monitor light is on the back of the computer. Solution Turn on .
...Computer is corrupted; Otherwise, the computer will shut down the power button for more than four seconds. Service Reference Guide, dc7700 433612-001 D-13 Bad monitor. Screen blanking utility installed or energy saver features enabled. Fixed-sync monitor will lose any ...check that the monitor can accept the same horizontal scan rate as the resolution chosen. Troubleshooting Without Diagnostics Solving Display Problems Solving Display Problems Problem Cause Blank screen (no video). Monitor is not turned on and monitor light is on the back of the computer. Solution Turn on .