Troubleshooting Guide
Page 72
... Apply hard drive firmware patch if applicable. (Available at www.hp.com/support.) 3. Ensure the Multibay device is properly seated. Back up contents and replace hard drive. 1785-Multibay incorrectly installed (for integrated Multibay/ USDT systems) 1. Ensure the Multibay option is fully inserted. 2. ...present. 1. Ensure both ends of the IDE and Multibay ribbon cables are not supported by the Multibay option). (for Multibay option/ non-USDT systems) 1. Ensure the Multibay device is attached as device 0 on the IDE cable. 2. Ensure a Multibay diskette is not present (...
... Apply hard drive firmware patch if applicable. (Available at www.hp.com/support.) 3. Ensure the Multibay device is properly seated. Back up contents and replace hard drive. 1785-Multibay incorrectly installed (for integrated Multibay/ USDT systems) 1. Ensure the Multibay option is fully inserted. 2. ...present. 1. Ensure both ends of the IDE and Multibay ribbon cables are not supported by the Multibay option). (for Multibay option/ non-USDT systems) 1. Ensure the Multibay device is attached as device 0 on the IDE cable. 2. Ensure a Multibay diskette is not present (...
HP Compaq dc71xx and dx61xx Series Business Desktop Computers Technical Reference Guide, 2nd Edition
Page 17
... the PCI bus. All models are easily upgradeable and expandable to keep pace with industry compatibility. HP Compaq dc7100 USDT HP Compaq dc7100 SFF HP Compaq dx61xx ST HP Compaq dx61xx MT HP Compaq dc7100 CMT Figure 2-1. HP Compaq dx61xx and dc71xx Series Business Desktop Computers This chapter includes the following topics: ■ Features (2.2),... and compatibility for enterprise environments. 2 System Overview 2.1 Introduction The HP Compaq dc71xx and dx61xx Series Business Desktop Computers (Figure 2-1) deliver an outstanding combination of the office enterprise.
... the PCI bus. All models are easily upgradeable and expandable to keep pace with industry compatibility. HP Compaq dc7100 USDT HP Compaq dc7100 SFF HP Compaq dx61xx ST HP Compaq dx61xx MT HP Compaq dc7100 CMT Figure 2-1. HP Compaq dx61xx and dc71xx Series Business Desktop Computers This chapter includes the following topics: ■ Features (2.2),... and compatibility for enterprise environments. 2 System Overview 2.1 Introduction The HP Compaq dc71xx and dx61xx Series Business Desktop Computers (Figure 2-1) deliver an outstanding combination of the office enterprise.
HP Compaq dc71xx and dx61xx Series Business Desktop Computers Technical Reference Guide, 2nd Edition
Page 21
HP Compaq dc7100 USDT Front View Decription USB ports 7, 8 Power LED MultiBay device / HD activity LED Power button Technical Reference Guide 361834-002 2-5 System Overview 2.3.1 Cabinet Layouts Front Views Figure 2-2 shows the front panel components of the Ultra Slim Desktop (USDT) format factor. Item 1 2 3 4 Description MultiBay device bay MultiBay device eject lever Microphone audio In jack Headphone audio Out jack Item 5 6 7 8 Figure 2-2.
HP Compaq dc7100 USDT Front View Decription USB ports 7, 8 Power LED MultiBay device / HD activity LED Power button Technical Reference Guide 361834-002 2-5 System Overview 2.3.1 Cabinet Layouts Front Views Figure 2-2 shows the front panel components of the Ultra Slim Desktop (USDT) format factor. Item 1 2 3 4 Description MultiBay device bay MultiBay device eject lever Microphone audio In jack Headphone audio Out jack Item 5 6 7 8 Figure 2-2.
HP Compaq dc71xx and dx61xx Series Business Desktop Computers Technical Reference Guide, 2nd Edition
Page 26
Figure 2-7. Item 1 2 3 4 5 Description NIC (LAN) connector (RJ-45) VGA monitor connector (DB-15) AC input connector USB ports 1, 2 USB ports 3 - 6 Item 6 7 8 9 -- HP Compaq dc7100 USDT, Rear View Description Mouse connector (PS/2) Keyboard connector (PS/2) Line audio In Headphone / Speaker audio Out -- 2-10 361834-002 Technical Reference Guide System Overview Rear Views Figure 2-7 shows the rear view of the USDT form factor.
Figure 2-7. Item 1 2 3 4 5 Description NIC (LAN) connector (RJ-45) VGA monitor connector (DB-15) AC input connector USB ports 1, 2 USB ports 3 - 6 Item 6 7 8 9 -- HP Compaq dc7100 USDT, Rear View Description Mouse connector (PS/2) Keyboard connector (PS/2) Line audio In Headphone / Speaker audio Out -- 2-10 361834-002 Technical Reference Guide System Overview Rear Views Figure 2-7 shows the rear view of the USDT form factor.
HP Compaq dc71xx and dx61xx Series Business Desktop Computers Technical Reference Guide, 2nd Edition
Page 31
... the chassis refer to the multimedia training and/or the maintenance and service guide for these systems. UIltra Slim Desktop Chassis The Ultra Slim Desktop (USDT) chassis used for the HP Compaq dc7100 models uses a compact, space-saving form factor. 1 2 3 7 4 6 5 Item 1 2 3 4 Description Power supply assembly DIMM sockets (3) PCI card cage Processor socket Figure 2-12...
... the chassis refer to the multimedia training and/or the maintenance and service guide for these systems. UIltra Slim Desktop Chassis The Ultra Slim Desktop (USDT) chassis used for the HP Compaq dc7100 models uses a compact, space-saving form factor. 1 2 3 7 4 6 5 Item 1 2 3 4 Description Power supply assembly DIMM sockets (3) PCI card cage Processor socket Figure 2-12...
HP Compaq dc71xx and dx61xx Series Business Desktop Computers Technical Reference Guide, 2nd Edition
Page 145
Figure 7-7. USDT Form Factor Signal Distribution Diagram Technical Reference Guide 361834-002 7-13 Power and Signal Distribution 7.4 Signal Distribution Figures 7-7 through 7-9 show general signal distribution between the ... PS On, POK Power Supply Assembly System Board 356023-001 IDE I/F P60 IDE I/F., Diskette I/F., CD Audio P21 Kybd data J66 Mouse data J67 Mic In, HP Out Audio P23 USB 6,7 Tx/Rx P24 SATA Hard Drive MultiBay Daughter Board Keyboard Mouse Front Panel I/O Module CD, DVD, or Diskette Drive NOTES: See...
Figure 7-7. USDT Form Factor Signal Distribution Diagram Technical Reference Guide 361834-002 7-13 Power and Signal Distribution 7.4 Signal Distribution Figures 7-7 through 7-9 show general signal distribution between the ... PS On, POK Power Supply Assembly System Board 356023-001 IDE I/F P60 IDE I/F., Diskette I/F., CD Audio P21 Kybd data J66 Mouse data J67 Mic In, HP Out Audio P23 USB 6,7 Tx/Rx P24 SATA Hard Drive MultiBay Daughter Board Keyboard Mouse Front Panel I/O Module CD, DVD, or Diskette Drive NOTES: See...
HP Compaq dx6100 and dc7100 Series Personal Computer Service Reference Card (1st Edition)
Page 1
... Service Boot - DriveLock - Allows assignment of BIOS I /O Interfaces: Serial (1 std, 1 optional), parallel (1), USB 2.0 (8), diskette drive (1) [1] USDT supports only 3 GB RAM [2] PCI Express not supported on and a series of an unsuccessful ROM flash. Master Boot Record (MBR) Security - ACPI S3... hard drive(s). If you to boot system from removable media. Service Reference Card HP Compaq dx6100 and dc7100 Series Personal Computers © 2004 Hewlett-Packard Development Company, L.P. HP shall not be necessary. S. Default Setup - Allows both saving current settings and...
... Service Boot - DriveLock - Allows assignment of BIOS I /O Interfaces: Serial (1 std, 1 optional), parallel (1), USB 2.0 (8), diskette drive (1) [1] USDT supports only 3 GB RAM [2] PCI Express not supported on and a series of an unsuccessful ROM flash. Master Boot Record (MBR) Security - ACPI S3... hard drive(s). If you to boot system from removable media. Service Reference Card HP Compaq dx6100 and dc7100 Series Personal Computers © 2004 Hewlett-Packard Development Company, L.P. HP shall not be necessary. S. Default Setup - Allows both saving current settings and...
HP Compaq Business Desktop dc7100 Software Overview
Page 4
...BIOS ROM Firmware for Intel 845G ROM Firmware for Intel 865 (CMT/SFF) ROM Firmware for Intel 865 (USDT) ROM Firmware for dc7100 Audio Drivers ADI AC97 Integrated Digital Audio ATI Radeon Graphics Driver PCI Express (post launch availability) Communications Drivers...5.5.13 6.4.16.1 A 8.28 F - - 6.14.10.3732 A 6.14.10.3732 A 6.14.10.3732 A 45.23 A - 8.0.0.683 - - 1.00 A 1.00 A 1.00 A 5.1.0.1008 A 1.00 B HP Compaq dc7100 Software Overview Whitepaper 4 Q828035 Microsoft Windows DMA Downshift Fix Microsoft Windows XP Service Pack 1 Hotfixes Monitor INF and ICM Files Multiple Fixes In RPC -
...BIOS ROM Firmware for Intel 845G ROM Firmware for Intel 865 (CMT/SFF) ROM Firmware for Intel 865 (USDT) ROM Firmware for dc7100 Audio Drivers ADI AC97 Integrated Digital Audio ATI Radeon Graphics Driver PCI Express (post launch availability) Communications Drivers...5.5.13 6.4.16.1 A 8.28 F - - 6.14.10.3732 A 6.14.10.3732 A 6.14.10.3732 A 45.23 A - 8.0.0.683 - - 1.00 A 1.00 A 1.00 A 5.1.0.1008 A 1.00 B HP Compaq dc7100 Software Overview Whitepaper 4 Q828035 Microsoft Windows DMA Downshift Fix Microsoft Windows XP Service Pack 1 Hotfixes Monitor INF and ICM Files Multiple Fixes In RPC -
HP Compaq Business Desktop dc7100 Software Overview
Page 9
...the dc7100 CMT/SFF and USDT architectures. • To prevent visible hardware re-enumeration between the SFF/CMT and USDT systems, HP recommends that HP will require discovery of new hardware causing visible re-enumeration, even on an upcoming Intel chipset. CD HP Compaq dc7100 ...HP commercial computers include: • HP Worldwide Web site and Download Facility (http://www.hp.com) • HP Support Software CD • HP Restore Plus! Important Note: When creating a master image it is common function of the dc7100 product family, the dc7100 small form factor (SFF) and convertible...
...the dc7100 CMT/SFF and USDT architectures. • To prevent visible hardware re-enumeration between the SFF/CMT and USDT systems, HP recommends that HP will require discovery of new hardware causing visible re-enumeration, even on an upcoming Intel chipset. CD HP Compaq dc7100 ...HP commercial computers include: • HP Worldwide Web site and Download Facility (http://www.hp.com) • HP Support Software CD • HP Restore Plus! Important Note: When creating a master image it is common function of the dc7100 product family, the dc7100 small form factor (SFF) and convertible...
HP Compaq Business Desktop dc7100 Software Overview
Page 20
...know what has changed? A: HP has made to drivers, hardware enabling utilities, and applications that will significantly improve overall system performance. Q: Is the dc7100 preinstall image also compatible with the CMT, USDT and SFF form factors. HP Product Change Notification (PCN)... the hard drive but in software versions that provide additional features on (unbundling). Q: How do I install preloaded software? HP Compaq dc7100 Software Overview Whitepaper 20 A softwarebased DVD decoder/player features an easy-to provide flexibility for our customers. This application is ...
...know what has changed? A: HP has made to drivers, hardware enabling utilities, and applications that will significantly improve overall system performance. Q: Is the dc7100 preinstall image also compatible with the CMT, USDT and SFF form factors. HP Product Change Notification (PCN)... the hard drive but in software versions that provide additional features on (unbundling). Q: How do I install preloaded software? HP Compaq dc7100 Software Overview Whitepaper 20 A softwarebased DVD decoder/player features an easy-to provide flexibility for our customers. This application is ...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
Page 213
... the heatsink to the system board and system board tray with the provided alcohol pad and place it in an X) to step 6. 5. Service Reference Guide, dc7100 361288-003 8-25 Clean the bottom of the heatsink and place it atop the processor. Go to evenly seat the heatsink on the Web at...
... the heatsink to the system board and system board tray with the provided alcohol pad and place it in an X) to step 6. 5. Service Reference Guide, dc7100 361288-003 8-25 Clean the bottom of the heatsink and place it atop the processor. Go to evenly seat the heatsink on the Web at...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
Page 215
The computer comes with the HP/Compaq spare designated for this computer provides power to HP/Compaq, their authorized partners, or their agents. Ä ... properly. Depending on the type of in the drive cage (Section 8.4). 4. Ultra-Slim Desktop (USDT) Chassis 8.20 Battery The battery that you are discharged of together with this product. Ä CAUTION... battery is only used when the computer is important to replace the battery: Service Reference Guide, dc7100 361288-003 8-27 Prepare the computer for information on the computer. Before beginning these procedures, ensure...
The computer comes with the HP/Compaq spare designated for this computer provides power to HP/Compaq, their authorized partners, or their agents. Ä ... properly. Depending on the type of in the drive cage (Section 8.4). 4. Ultra-Slim Desktop (USDT) Chassis 8.20 Battery The battery that you are discharged of together with this product. Ä CAUTION... battery is only used when the computer is important to replace the battery: Service Reference Guide, dc7100 361288-003 8-27 Prepare the computer for information on the computer. Before beginning these procedures, ensure...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
Page 236
...an erroneous error message.) Determine if hard drive is attached as device 0 on non-USDT systems) Multibay option ribbon cables not seated or improperly attached. or MultiBay device not ...be retrained to an X1. Try rebooting the system. C-4 361288-003 Service Reference Guide, dc7100 Reconnect or replace front audio harness. 919-Front Panel, MultiPort, and/or MultiBay Risers not ... the Drive Protection System test if applicable. Apply firmware patch if applicable. (see www.hp.com/support) Back up contents and replace hard drive. 1785-MultiBay incorrectly installed (for...
...an erroneous error message.) Determine if hard drive is attached as device 0 on non-USDT systems) Multibay option ribbon cables not seated or improperly attached. or MultiBay device not ...be retrained to an X1. Try rebooting the system. C-4 361288-003 Service Reference Guide, dc7100 Reconnect or replace front audio harness. 919-Front Panel, MultiPort, and/or MultiBay Risers not ... the Drive Protection System test if applicable. Apply firmware patch if applicable. (see www.hp.com/support) Back up contents and replace hard drive. 1785-MultiBay incorrectly installed (for...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
Page 287
... 8-19 headphone pin assignments A-4 heatsink CMT removal and replacement 6-34 SFF removal and replacement 7-40 USDT fan and shroud removal and replacement 8-23 USDT removal and replacement 8-22 hood sensor CMT removal and replacement 6-3 SFF removal and replacement 7-4 HP software. See infrared (IR) transceiver J jumper settings D-8 K keyboard cleaning 5-7 pin assignments A-1 L ... D-12 pin assignments A-5 mouse cleaning 5-7 pin assignments A-1 MultiBay CD-ROM adapter pin assignments A-6 O optical drive CMT removal and replacement 6-24 Service Reference Guide, dc7100 361288-003 Index-3
... 8-19 headphone pin assignments A-4 heatsink CMT removal and replacement 6-34 SFF removal and replacement 7-40 USDT fan and shroud removal and replacement 8-23 USDT removal and replacement 8-22 hood sensor CMT removal and replacement 6-3 SFF removal and replacement 7-4 HP software. See infrared (IR) transceiver J jumper settings D-8 K keyboard cleaning 5-7 pin assignments A-1 L ... D-12 pin assignments A-5 mouse cleaning 5-7 pin assignments A-1 MultiBay CD-ROM adapter pin assignments A-6 O optical drive CMT removal and replacement 6-24 Service Reference Guide, dc7100 361288-003 Index-3
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
Page 290
... and replacement 6-37 SFF removal and replacement 7-43 USDT removal and replacement 8-31 static electricity 5-3 storage, Computer...replacement 6-30 reference designators E-1 SFF removal and replacement 7-46 USDT removal and replacement 8-32 T tamper-proof screws CMT 6-2 SFF...clamp lock SFF removal and replacement 7-6 USB pin assignments A-3 USDT access panel removal and replacement 8-5 battery removal and replacement ...3-3 Diagnostics for Windows SoftPaq 2-15 Fingerprint Identification technology 3-25 HP 1-1, 1-3 HPQFlash 3-5 PC Deployment 3-1 Remote ROM Flash 3-4 replicating setup, BIOS utility ...
... and replacement 6-37 SFF removal and replacement 7-43 USDT removal and replacement 8-31 static electricity 5-3 storage, Computer...replacement 6-30 reference designators E-1 SFF removal and replacement 7-46 USDT removal and replacement 8-32 T tamper-proof screws CMT 6-2 SFF...clamp lock SFF removal and replacement 7-6 USB pin assignments A-3 USDT access panel removal and replacement 8-5 battery removal and replacement ...3-3 Diagnostics for Windows SoftPaq 2-15 Fingerprint Identification technology 3-25 HP 1-1, 1-3 HPQFlash 3-5 PC Deployment 3-1 Remote ROM Flash 3-4 replicating setup, BIOS utility ...
HP Compaq Business Desktop dc7700 Software Overview September 2006
Page 9
...BIOS Highlighted Features Power-On password - Advanced Configuration and Power Interface (ACPI) represents a significant innovation in any enterprise environment. HP Compaq dc7700 models use the factory preinstalled image to type the password during the image load phase of the deployment process. It is ... factor (SFF), ultra-slim desktop (USDT), and convertible mini-tower (CMT) designs will initially ship on BIOS settings. After a power-on dc7700 Stable Products At the product launch of the dc7700 product family is not desirable, HP recommends that you may restore that will...
...BIOS Highlighted Features Power-On password - Advanced Configuration and Power Interface (ACPI) represents a significant innovation in any enterprise environment. HP Compaq dc7700 models use the factory preinstalled image to type the password during the image load phase of the deployment process. It is ... factor (SFF), ultra-slim desktop (USDT), and convertible mini-tower (CMT) designs will initially ship on BIOS settings. After a power-on dc7700 Stable Products At the product launch of the dc7700 product family is not desirable, HP recommends that you may restore that will...
HP Compaq Business Desktop dc7700 Software Overview September 2006
Page 10
...HDD partition as ISO files located in their system image using Windows Device Manager and each HP Compaq desktop system as part of the HP Backup & Recovery Manager software) HP Worldwide Web site and download facility Individual drivers and utilities can be viewed using Microsoft's Sysprep... the software drivers for the Sysprep process. • To prevent visible hardware re-enumeration between the SFF/CMT and USDT systems, HP recommends that customers follow recommended procedures to prepare their original directory locations. For more about driver directory path structures see ...
...HDD partition as ISO files located in their system image using Windows Device Manager and each HP Compaq desktop system as part of the HP Backup & Recovery Manager software) HP Worldwide Web site and download facility Individual drivers and utilities can be viewed using Microsoft's Sysprep... the software drivers for the Sysprep process. • To prevent visible hardware re-enumeration between the SFF/CMT and USDT systems, HP recommends that customers follow recommended procedures to prepare their original directory locations. For more about driver directory path structures see ...
HP Compaq Business Desktop dc7700 Software Overview September 2006
Page 19
... information, see information contained in HP business PC products. Q: How do I...PC software image. It does this powerful, easy-to multiple discs or copy personal discs. HP... hopes that this watermark and receive additional features and benefits by querying the capabilities of a PC... WinDVD supports DVD playback for the HP Product Change Notification (PCN) process....files from the HP Web site at http://www.hp.com. After ... limited to http://www.hp.com/go to critical ...USDT and SFF form factors. For customers without Web access, the HP...HP desktop family software white papers describe updates...
... information, see information contained in HP business PC products. Q: How do I...PC software image. It does this powerful, easy-to multiple discs or copy personal discs. HP... hopes that this watermark and receive additional features and benefits by querying the capabilities of a PC... WinDVD supports DVD playback for the HP Product Change Notification (PCN) process....files from the HP Web site at http://www.hp.com. After ... limited to http://www.hp.com/go to critical ...USDT and SFF form factors. For customers without Web access, the HP...HP desktop family software white papers describe updates...