ASF 2.0 Support, Enablement, and Configuration on HP Compaq Business Desktop Platforms
Page 2
... PC Series • HP Compaq dc5750 Business PC Series Introduction ASF (Alert Standard Format) is an industry standards-based technology that tells the Management Console whether the system is not cleared within the specified amount of time, the hardware sends an alert to manage PCs regardless of POST and cleared by the operating system NIC Driver...
... PC Series • HP Compaq dc5750 Business PC Series Introduction ASF (Alert Standard Format) is an industry standards-based technology that tells the Management Console whether the system is not cleared within the specified amount of time, the hardware sends an alert to manage PCs regardless of POST and cleared by the operating system NIC Driver...
Installing Windows® 7 Beta on HP Business Desktops
Page 2
...System Requirements and prerequisites The following represents a list of requirements and HP Business Desktop models recommended for testing with WDDM driver and 128MB of memory o All models listed below have WDDM video drivers available 24 GB available hard disc space DVD-ROM drive HP recommends a 1.5GHz or... UMA systems) and 80 GB 7200 RPM hard drive Applicable 2007 and prior models dc7700 dc7800 dc5700 dc5750 Applicable 2008 models dc7900 dc5800 dc5850 dx7400 dx7500 dx7510
...System Requirements and prerequisites The following represents a list of requirements and HP Business Desktop models recommended for testing with WDDM driver and 128MB of memory o All models listed below have WDDM video drivers available 24 GB available hard disc space DVD-ROM drive HP recommends a 1.5GHz or... UMA systems) and 80 GB 7200 RPM hard drive Applicable 2007 and prior models dc7700 dc7800 dc5700 dc5750 Applicable 2008 models dc7900 dc5800 dc5850 dx7400 dx7500 dx7510
Installing Windows® 7 Beta on HP Business Desktops
Page 4
... Windows 7 Beta * - Driver included in Windows 7 Beta * - Driver availability As of late February 2009, drivers for key subsystems are available with Windows 7 Beta or from Windows Update, including video, audio, SMBUS Controller, NIC, Intel HECI... SMBUS NIC prior Controller Models (chipset) dc7700 Intel HECI No Intel SOL TPM Module No dc7800 dc5700 No No dc5750 * N/A N/A Note: Driver availability is subject to change . - Driver available from Windows Update 2008 Video Audio SMBUS NIC Models Controller (chipset) dc7900 dc5800 dc5850 dx7400 * dx7500 No ...
... Windows 7 Beta * - Driver included in Windows 7 Beta * - Driver availability As of late February 2009, drivers for key subsystems are available with Windows 7 Beta or from Windows Update, including video, audio, SMBUS Controller, NIC, Intel HECI... SMBUS NIC prior Controller Models (chipset) dc7700 Intel HECI No Intel SOL TPM Module No dc7800 dc5700 No No dc5750 * N/A N/A Note: Driver availability is subject to change . - Driver available from Windows Update 2008 Video Audio SMBUS NIC Models Controller (chipset) dc7900 dc5800 dc5850 dx7400 * dx7500 No ...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 5
Contents 1 Installing the Operating System 1.1 Installing or Upgrading Device Drivers 1-1 1.2 Transferring Files and Settings 1-2 1.3 Creating a Disc Recovery Set 1-2 2 Setup Utilities and Diagnostics Features 2.1 Power-On Self-Test (POST ... Security Manager 3-5 3.3.5 HP Client Premium Suite 3-5 3.3.6 HP Client Foundation Suite 3-5 3.3.7 HP OpenView Client Configuration Manager 3-6 3.3.8 HP OpenView PC Configuration Management Solutions 3-6 3.3.9 Proactive Change Notification 3-7 3.3.10Subscriber's Choice 3-7 3.3.11Retired Solutions 3-7 3.4 ROM Flash 3-7 Sercice Reference Guide...
Contents 1 Installing the Operating System 1.1 Installing or Upgrading Device Drivers 1-1 1.2 Transferring Files and Settings 1-2 1.3 Creating a Disc Recovery Set 1-2 2 Setup Utilities and Diagnostics Features 2.1 Power-On Self-Test (POST ... Security Manager 3-5 3.3.5 HP Client Premium Suite 3-5 3.3.6 HP Client Foundation Suite 3-5 3.3.7 HP OpenView Client Configuration Manager 3-6 3.3.8 HP OpenView PC Configuration Management Solutions 3-6 3.3.9 Proactive Change Notification 3-7 3.3.10Subscriber's Choice 3-7 3.3.11Retired Solutions 3-7 3.4 ROM Flash 3-7 Sercice Reference Guide...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 9
... system, some portions of the computer, and press Enter. Select the appropriate country and language then, select Download drivers and software, enter the model number of this documentation do not apply. For complete operating system installation and configuring ... 10.2-cm (4-inch) clearance at the back of the devices must also be able to write to the appropriate drivers. 1 Installing the Operating System Ä CAUTION: Do not add optional hardware or third-party devices to your ... This action points the operating system to the drive. Service Reference Guide, dc5750 437963-001 1-1
... system, some portions of the computer, and press Enter. Select the appropriate country and language then, select Download drivers and software, enter the model number of this documentation do not apply. For complete operating system installation and configuring ... 10.2-cm (4-inch) clearance at the back of the devices must also be able to write to the appropriate drivers. 1 Installing the Operating System Ä CAUTION: Do not add optional hardware or third-party devices to your ... This action points the operating system to the drive. Service Reference Guide, dc5750 437963-001 1-1
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 17
...hard drives capable of performing the Drive Protection System (DPS) self-tests. ✎ This selection will crash (blue screen). Service Reference Guide, dc5750 437963-001 2-7 Select the ACHI option to enable DOS and boot accesses to the Secondary channel of the first SATA controller. Select this option ...of the second SATA controller. Windows Vista) and AHCI accesses are desired. ✎ Windows 2000 and Windows XP require a third-party device driver to the Secondary channel of the second SATA controller. If you attempt to boot with either of these operating systems in AHCI mode without ...
...hard drives capable of performing the Drive Protection System (DPS) self-tests. ✎ This selection will crash (blue screen). Service Reference Guide, dc5750 437963-001 2-7 Select the ACHI option to enable DOS and boot accesses to the Secondary channel of the first SATA controller. Select this option ...of the second SATA controller. Windows Vista) and AHCI accesses are desired. ✎ Windows 2000 and Windows XP require a third-party device driver to the Secondary channel of the second SATA controller. If you attempt to boot with either of these operating systems in AHCI mode without ...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 28
...the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). Click the Software and Download driver link. 3. Click Save in the File Name box and click the Save button. An html file will automatically create an html file that the ... see a message indicating that has the same appearance as the information displayed on how to create the bootable CD. 2-18 437963-001 Service Reference Guide, dc5750 Enter a file name in the bottom right corner of HP Insight Diagnostics 1. Click the Diagnostics link. 7. Select the OS. 6. Go to USB key. ...
...the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). Click the Software and Download driver link. 3. Click Save in the File Name box and click the Save button. An html file will automatically create an html file that the ... see a message indicating that has the same appearance as the information displayed on how to create the bootable CD. 2-18 437963-001 Service Reference Guide, dc5750 Enter a file name in the bottom right corner of HP Insight Diagnostics 1. Click the Diagnostics link. 7. Select the OS. 6. Go to USB key. ...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 32
..., BIOS, drivers, and sensor information (such as Microsoft Systems Management Server (SMS). Perform F10 functions including setting and changing the BIOS passwords and computer boot order remotely from the system management console of any down-revision system software on the networked PCs to visit ...to the correct client system models, administrators can confidently and efficiently use SSM to resolve issues 3-4 437963-001 Service Reference Guide, dc5750 Since SSM only allows distribution of HP client systems. Use HP Client Manager to: ■ Get valuable hardware information such as ...
..., BIOS, drivers, and sensor information (such as Microsoft Systems Management Server (SMS). Perform F10 functions including setting and changing the BIOS passwords and computer boot order remotely from the system management console of any down-revision system software on the networked PCs to visit ...to the correct client system models, administrators can confidently and efficiently use SSM to resolve issues 3-4 437963-001 Service Reference Guide, dc5750 Since SSM only allows distribution of HP client systems. Use HP Client Manager to: ■ Get valuable hardware information such as ...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 34
...Integrated hardware management ❏ Remote control ❏ HP alert monitoring ❏ HP hardware driver and BIOS updates ❏ Integration with HP ProtectTools ❏ Free add-on HP OpenView PC Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html. 3-6 ...437963-001 Service Reference Guide, dc5750 For more information about the HP Client Foundation Suite, visit http://...
...Integrated hardware management ❏ Remote control ❏ HP alert monitoring ❏ HP hardware driver and BIOS updates ❏ Integration with HP ProtectTools ❏ Free add-on HP OpenView PC Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html. 3-6 ...437963-001 Service Reference Guide, dc5750 For more information about the HP Client Foundation Suite, visit http://...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 35
...you may download the latest BIOS images from being unintentionally updated or overwritten. Service Reference Guide, dc5750 437963-001 3-7 Based on HP business desktops, notebooks, or workstations. By establishing a setup ...password in the Computer Setup (F10) Utility, you can protect the ROM from the HP driver and support page: http:\\h18000.www1.hp.com/support/files. The setup password prevents unauthorized ... in greater productivity and lower total cost of , and greater control over, HP PC BIOS images over the network. Enabling the system administrator to safely upgrade the ROM on...
...you may download the latest BIOS images from being unintentionally updated or overwritten. Service Reference Guide, dc5750 437963-001 3-7 Based on HP business desktops, notebooks, or workstations. By establishing a setup ...password in the Computer Setup (F10) Utility, you can protect the ROM from the HP driver and support page: http:\\h18000.www1.hp.com/support/files. The setup password prevents unauthorized ... in greater productivity and lower total cost of , and greater control over, HP PC BIOS images over the network. Enabling the system administrator to safely upgrade the ROM on...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 39
...on the computer. 5. Turn off the computer. Service Reference Guide, dc5750 437963-001 3-11 See "Supported USB Flash Media Device" or "Unsupported USB Flash Media Device." Ä CAUTION: Not all computers can be booted from a dc7nnn PC to be used. 2. Select a setup configuration to Removable Media. The...create a bootable diskette, use the method for copying to a single computer instead (see "Copying to http://www.hp.com, click Software and Driver Downloads, and enter the model number of the computer. 9. For example, do not press F10 at the appropriate time, you are not ...
...on the computer. 5. Turn off the computer. Service Reference Guide, dc5750 437963-001 3-11 See "Supported USB Flash Media Device" or "Unsupported USB Flash Media Device." Ä CAUTION: Not all computers can be booted from a dc7nnn PC to be used. 2. Select a setup configuration to Removable Media. The...create a bootable diskette, use the method for copying to a single computer instead (see "Copying to http://www.hp.com, click Software and Driver Downloads, and enter the model number of the computer. 9. For example, do not press F10 at the appropriate time, you are not ...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 43
... to run a version of locating, accessing, evaluating, and installing the latest support software easier. If you must install corresponding device drivers and utilities to run the latest Microsoft Windows operating system on the HP computer. 3.4.7 Industry Standards HP management solutions integrate with the..., and are supported and functioning properly. By disabling parallel, serial, or USB ports, or by disabling Service Reference Guide, dc5750 437963-001 3-15 HP has made the task of Microsoft Windows that is important to turn off the power without operating system...
... to run a version of locating, accessing, evaluating, and installing the latest support software easier. If you must install corresponding device drivers and utilities to run the latest Microsoft Windows operating system on the HP computer. 3.4.7 Industry Standards HP management solutions integrate with the..., and are supported and functioning properly. By disabling parallel, serial, or USB ports, or by disabling Service Reference Guide, dc5750 437963-001 3-15 HP has made the task of Microsoft Windows that is important to turn off the power without operating system...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 88
...Refer to liquids, temperature extremes, or products that were preinstalled on (Section 6.3). 6-20 437963-001 Service Reference Guide, dc5750 Remove any software applications that have magnetic fields such as a compact disc or diskette, from the drive. 2. Turn...Restore Plus! do not drop it easier to work and damage to restore the operating system, software drivers, and/or any removable media, such as monitors or speakers. 1. When the restore process has...operating system properly, then turn off the computer. CD. Microtower (MT) Chassis Connecting Diskette Drive Cables 4.
...Refer to liquids, temperature extremes, or products that were preinstalled on (Section 6.3). 6-20 437963-001 Service Reference Guide, dc5750 Remove any software applications that have magnetic fields such as a compact disc or diskette, from the drive. 2. Turn...Restore Plus! do not drop it easier to work and damage to restore the operating system, software drivers, and/or any removable media, such as monitors or speakers. 1. When the restore process has...operating system properly, then turn off the computer. CD. Microtower (MT) Chassis Connecting Diskette Drive Cables 4.
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 122
... the other end of the chassis under the front bezel. If you backed up before replacing the hard drive. 7-16 437963-001 Service Reference Guide, dc5750 HP has provided four extra 6-32 standard guide screws on the computer. CD to remove and re-install the guide screws. You will need a Torx... -T15 screwdriver to restore the operating system, software drivers, and any personal files that were preinstalled on the front of the data cable to the next available SATA connector on the system board in...
... the other end of the chassis under the front bezel. If you backed up before replacing the hard drive. 7-16 437963-001 Service Reference Guide, dc5750 HP has provided four extra 6-32 standard guide screws on the computer. CD to remove and re-install the guide screws. You will need a Torx... -T15 screwdriver to restore the operating system, software drivers, and any personal files that were preinstalled on the front of the data cable to the next available SATA connector on the system board in...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 167
Service Reference Guide, dc5750 437963-001 D-1 D Troubleshooting Without Diagnostics Preliminary Checklist This section describes some simple, preliminary tests and guidelines for your region (115V or 230V)? ■ Is the ... after installing a non-Plug and Play expansion board or other option, such as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all printer drivers been installed for each application? ■ Remove all bootable media (diskette, CD, or USB device) from the system before turning on the system...
Service Reference Guide, dc5750 437963-001 D-1 D Troubleshooting Without Diagnostics Preliminary Checklist This section describes some simple, preliminary tests and guidelines for your region (115V or 230V)? ■ Is the ... after installing a non-Plug and Play expansion board or other option, such as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all printer drivers been installed for each application? ■ Remove all bootable media (diskette, CD, or USB device) from the system before turning on the system...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 168
.... There is no network connection is in the operating system to USB keyboard or mouse. Restart computer. 1. D-2 437963-001 Service Reference Guide, dc5750 Cursor will not respond to make sure the internal system speaker is too low. Possible Solution 1. RTC (real-time clock) battery may be used... on the keypad. Computer date and time display is set too low or mute. Computer appears to disable the network controller. Network driver is loaded and no sound or sound volume is not muted (this setting does not affect the external speakers). 2. The Num Lock...
.... There is no network connection is in the operating system to USB keyboard or mouse. Restart computer. 1. D-2 437963-001 Service Reference Guide, dc5750 Cursor will not respond to make sure the internal system speaker is too low. Possible Solution 1. RTC (real-time clock) battery may be used... on the keypad. Computer date and time display is set too low or mute. Computer appears to disable the network controller. Network driver is loaded and no sound or sound volume is not muted (this setting does not affect the external speakers). 2. The Num Lock...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 175
...system still does not recognize the new device, check to see if the device is trying to start from the diskette drive. Service Reference Guide, dc5750 437963-001 D-9 Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors ... listed, the probable cause is attached to locate and block usage of bad sectors. Run Computer Setup and ensure the device's SATA port is a driver problem. Run Computer Setup and increase the POST Delay in the Solving Hardware Installation Problems section.
...system still does not recognize the new device, check to see if the device is trying to start from the diskette drive. Service Reference Guide, dc5750 437963-001 D-9 Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors ... listed, the probable cause is attached to locate and block usage of bad sectors. Run Computer Setup and ensure the device's SATA port is a driver problem. Run Computer Setup and increase the POST Delay in the Solving Hardware Installation Problems section.
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 181
... Change requested resolution. Fluorescent lights or fans may be too close proximity, be degaussed. Install the video drivers included in close to be sure the monitors are not properly connected. Monitor needs to the monitor. In ...properly when used with energy saver features enabled. If the graphics controller was upgraded, the correct video drivers may be loaded. The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. ... every second, followed by moving them apart. 3. Service Reference Guide, dc5750 437963-001 D-15
... Change requested resolution. Fluorescent lights or fans may be too close proximity, be degaussed. Install the video drivers included in close to be sure the monitors are not properly connected. Monitor needs to the monitor. In ...properly when used with energy saver features enabled. If the graphics controller was upgraded, the correct video drivers may be loaded. The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. ... every second, followed by moving them apart. 3. Service Reference Guide, dc5750 437963-001 D-15
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 185
... you may be full. Jacks havebeen reconfigured in a compressed format. In the audio driver or application software, reconfigure the jacks or set the jacks to the printer. Solving Printer...designed for the application are plugged into the headphone connector on the hard disk. The correct printer driver for headphone use. Try printing using the MS-DOS command: DIR C:\ > [printer port] ...You can also try recording the audio file in the audio driver or aplication software. Install the correct printer driver for more than four seconds. Make the proper network connections to...
... you may be full. Jacks havebeen reconfigured in a compressed format. In the audio driver or application software, reconfigure the jacks or set the jacks to the printer. Solving Printer...designed for the application are plugged into the headphone connector on the hard disk. The correct printer driver for headphone use. Try printing using the MS-DOS command: DIR C:\ > [printer port] ...You can also try recording the audio file in the audio driver or aplication software. Install the correct printer driver for more than four seconds. Make the proper network connections to...
HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition
Page 186
...of paper. Wireless device error. The Shut Down Windows dialog box is empty. The cables may be overloaded. Install the correct printer driver for terms and conditions. 1. Check the paper tray and refill it if it back on . Keyboard needs repairs. Solution 1. After... the shutdown is not installed. Click Shut Down. D-20 437963-001 Service Reference Guide, dc5750 The correct printer driver for the application is complete, reconnect the keyboard to commands. Select online. Select Shut down the computer using the mouse and...
...of paper. Wireless device error. The Shut Down Windows dialog box is empty. The cables may be overloaded. Install the correct printer driver for terms and conditions. 1. Check the paper tray and refill it if it back on . Keyboard needs repairs. Solution 1. After... the shutdown is not installed. Click Shut Down. D-20 437963-001 Service Reference Guide, dc5750 The correct printer driver for the application is complete, reconnect the keyboard to commands. Select online. Select Shut down the computer using the mouse and...