HP Compaq Business Desktop d330 & d530 Series Personal Computers Service Reference Card, 2nd Edition
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... separate controllers. of VGA controller (if multiple PCI video controllers are connected to current bootable disk. (Appears only if MBR security is selected. DPS Self-Test - Power-On Password - Smart Cover Sensor (select models only) - Allows assignment of installed mass storage devices (diskette, hard drive, CD-ROM, etc). Restores MBR to embedded IDE controllers Continued Computer Setup Menu (Continued) Heading Storage (Continued) Option / Description SATA Configuration (select models only). Select Safe POST mode; Set resources for technical or editorial errors...
... separate controllers. of VGA controller (if multiple PCI video controllers are connected to current bootable disk. (Appears only if MBR security is selected. DPS Self-Test - Power-On Password - Smart Cover Sensor (select models only) - Allows assignment of installed mass storage devices (diskette, hard drive, CD-ROM, etc). Restores MBR to embedded IDE controllers Continued Computer Setup Menu (Continued) Heading Storage (Continued) Option / Description SATA Configuration (select models only). Select Safe POST mode; Set resources for technical or editorial errors...
HP Compaq Business Desktop d330 & d530 Series Personal Computers Service Reference Card, 2nd Edition
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... monitor connection. 3. Remove the chassis cover. 3. Can be used /available • System identification, asset tracking Diagnostics for erroneous error message. Remove suspected expansion card, reboot. 3. Replace system board. 1. Security Functions (Continued) To change the setup password, run Computer Setup (F10). 2. Hard Drive Detects Imminent Failure 178x, 179xHard Drive Failure none Hard drive or hard drive circuitry failure. Clear CMOS memory, reboot. 4. Run drive protection system test if available. Check for firmware patch for Windows may be pre installed...
... monitor connection. 3. Remove the chassis cover. 3. Can be used /available • System identification, asset tracking Diagnostics for erroneous error message. Remove suspected expansion card, reboot. 3. Replace system board. 1. Security Functions (Continued) To change the setup password, run Computer Setup (F10). 2. Hard Drive Detects Imminent Failure 178x, 179xHard Drive Failure none Hard drive or hard drive circuitry failure. Clear CMOS memory, reboot. 4. Run drive protection system test if available. Check for firmware patch for Windows may be pre installed...
Troubleshooting Guide
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... can also use the Add Hardware Wizard) and follow the instructions for Windows XP, use Computer Setup to reconfigure or disable devices to the configuration, you did not accept them. When the system advised you install a plug and play board may need to reconfigure the computer when you add or remove hardware, such as part of changes to resolve the resource conflict. Troubleshooting Guide www.hp.com 2-27 Power switch of new external device is not...
... can also use the Add Hardware Wizard) and follow the instructions for Windows XP, use Computer Setup to reconfigure or disable devices to the configuration, you did not accept them. When the system advised you install a plug and play board may need to reconfigure the computer when you add or remove hardware, such as part of changes to resolve the resource conflict. Troubleshooting Guide www.hp.com 2-27 Power switch of new external device is not...
Troubleshooting Guide
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... the correct operating mode. Troubleshooting Guide www.hp.com 2-29 Network driver does not detect network controller. No active network is not securely connected. Diagnostics reports a failure. Solution Use the Network control application to flash when there is not properly loaded. Run Computer Setup and enable network controller. Check the network controller documentation for proper connection. Solving Network Problems Problem Cause Wake-on-LAN feature is not enabled. Incorrect network driver. See the Network Communications Guide. Wake-on -LAN. The cable is...
... the correct operating mode. Troubleshooting Guide www.hp.com 2-29 Network driver does not detect network controller. No active network is not securely connected. Diagnostics reports a failure. Solution Use the Network control application to flash when there is not properly loaded. Run Computer Setup and enable network controller. Check the network controller documentation for proper connection. Solving Network Problems Problem Cause Wake-on-LAN feature is not enabled. Incorrect network driver. See the Network Communications Guide. Wake-on -LAN. The cable is...
Troubleshooting Guide
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...that the cable is securely attached to the correct device. Contact an authorized service provider. The files containing the network drivers are corrupted. System setup utility reports unprogrammed EEPROM. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network controller stops working , industry-standard NIC, or change the boot sequence to network server when attempting Remote System Installation. New network card will not boot. Cannot connect to boot from another source. Contact an authorized service provider. Troubleshooting Guide www...
...that the cable is securely attached to the correct device. Contact an authorized service provider. The files containing the network drivers are corrupted. System setup utility reports unprogrammed EEPROM. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network controller stops working , industry-standard NIC, or change the boot sequence to network server when attempting Remote System Installation. New network card will not boot. Cannot connect to boot from another source. Contact an authorized service provider. Troubleshooting Guide www...
Troubleshooting Guide
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...or replace cables. 3. Reseat the graphics card (if applicable). 2. Verify monitor is not connected or may have malfunctioned. 1. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is attached and turned on. 4. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 3. Replace CPU or chassis fan. 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Run Computer Setup. 2. A-6 www.hp.com Troubleshooting Guide Replace diskette drive. 5. Reseat CPU fan...
...or replace cables. 3. Reseat the graphics card (if applicable). 2. Verify monitor is not connected or may have malfunctioned. 1. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is attached and turned on. 4. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 3. Replace CPU or chassis fan. 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Run Computer Setup. 2. A-6 www.hp.com Troubleshooting Guide Replace diskette drive. 5. Reseat CPU fan...
Troubleshooting Guide
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... AC power cord from the wall outlet. Locate, press, and hold the CMOS button in case they are needed later. Remove the computer cover or access panel. Ä CAUTION: Pushing the CMOS button will reset CMOS values to back up is connected. The CMOS button will erase any customized information including passwords, asset numbers, and special settings. Password Security and Resetting CMOS 3. CMOS button ✎ For assistance locating the CMOS button and other system board components, see the Illustrated Parts...
... AC power cord from the wall outlet. Locate, press, and hold the CMOS button in case they are needed later. Remove the computer cover or access panel. Ä CAUTION: Pushing the CMOS button will reset CMOS values to back up is connected. The CMOS button will erase any customized information including passwords, asset numbers, and special settings. Password Security and Resetting CMOS 3. CMOS button ✎ For assistance locating the CMOS button and other system board components, see the Illustrated Parts...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Desktop Management 3.2 Remote System Installation Remote System Installation allows you to start and set up your hardware environment ■ Web-accessible reporting of business critical details such as machines with features that include: ■ Detailed views of hardware inventory for asset management ■ PC health check monitoring and diagnostics ■ Proactive notification of changes in...
... F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Desktop Management 3.2 Remote System Installation Remote System Installation allows you to start and set up your hardware environment ■ Web-accessible reporting of business critical details such as machines with features that include: ■ Detailed views of hardware inventory for asset management ■ PC health check monitoring and diagnostics ■ Proactive notification of changes in...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... the screen. N,C,SL Keyboard locked in sequence, one setup configuration to enter a low-power standby. Desktop Management Keyboard Light Combinations Used by Boot Block ROM Failsafe Boot Block Mode Keyboard LED Color Keyboard LED Activity State/Message Num Lock Green On ROMPaq diskette not present, is bad, or drive not ready. Caps Lock Green On Enter password. Num, Caps, Scroll Lock Green Blink on the Start Button, then select Control Panel > Power Options. 2. To replicate the setup: 1. Access the Computer Setup Utilities (F10) menu...
... the screen. N,C,SL Keyboard locked in sequence, one setup configuration to enter a low-power standby. Desktop Management Keyboard Light Combinations Used by Boot Block ROM Failsafe Boot Block Mode Keyboard LED Color Keyboard LED Activity State/Message Num Lock Green On ROMPaq diskette not present, is bad, or drive not ready. Caps Lock Green On Enter password. Num, Caps, Scroll Lock Green Blink on the Start Button, then select Control Panel > Power Options. 2. To replicate the setup: 1. Access the Computer Setup Utilities (F10) menu...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... out of locating, accessing, evaluating, and installing the latest support software easier. Desktop Management After configuring the power button to function as : ■ Web-Based Enterprise Management (WBEM) ■ Windows Management Interface (WMI) ■ Wake on LAN Technology ■ ACPI ■ SMBIOS Service Reference Guide, d500 336492-005 3-7 turning off the computer unless the system is important to full power status. In Windows XP, left click on the Start Button, then select Settings > Control Panel > Power Options.
... out of locating, accessing, evaluating, and installing the latest support software easier. Desktop Management After configuring the power button to function as : ■ Web-Based Enterprise Management (WBEM) ■ Windows Management Interface (WMI) ■ Wake on LAN Technology ■ ACPI ■ SMBIOS Service Reference Guide, d500 336492-005 3-7 turning off the computer unless the system is important to full power status. In Windows XP, left click on the Start Button, then select Settings > Control Panel > Power Options.
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... Splash Screen image has errors. Turn off unit, attach monitor to video port 2. Run Computer Setup (F10 Setup). Check and/or replace cables. Replace the diskette. Run Computer Setup (F10 Setup). Verify that the monitor is not connected or may have malfunctioned. 514-CPU or Chassis Fan not detected. 520-Single Monitor Configuration warning 601-Diskette Controller Error CPU fan is attached and turned on. Reseat chassis, rear chassis, or front chassis fan cable. Replace diskette drive. Disconnect any other diskette controller devices (tape drives). Clear CMOS...
... Splash Screen image has errors. Turn off unit, attach monitor to video port 2. Run Computer Setup (F10 Setup). Check and/or replace cables. Replace the diskette. Run Computer Setup (F10 Setup). Verify that the monitor is not connected or may have malfunctioned. 514-CPU or Chassis Fan not detected. 520-Single Monitor Configuration warning 601-Diskette Controller Error CPU fan is attached and turned on. Reseat chassis, rear chassis, or front chassis fan cable. Replace diskette drive. Disconnect any other diskette controller devices (tape drives). Clear CMOS...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...-Plug and Play expansion board or other monitor connectors are disabled and if the monitor is connected into the monitor connector on the source selected as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all switches set correctly? ■ Is the NIC Remote Wakeup cable (featured on some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. ■ Are the computer and monitor connected...
...-Plug and Play expansion board or other monitor connectors are disabled and if the monitor is connected into the monitor connector on the source selected as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all switches set correctly? ■ Is the NIC Remote Wakeup cable (featured on some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. ■ Are the computer and monitor connected...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...board. Change requested resolution. 1. Be sure the monitor cable is securely connected to be degaussed. In a two-monitor system or if another monitor is powered on . Fluorescent lights or fans may not be incorrectly adjusted. Monitor needs to the graphics card and the monitor. Adjust the monitor brightness and contrast controls. Electronic relays have been activated inside a CRT monitor when powered on . Replace the graphics card. 3. For systems with a graphics card: 1. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Power LED flashes...
...board. Change requested resolution. 1. Be sure the monitor cable is securely connected to be degaussed. In a two-monitor system or if another monitor is powered on . Fluorescent lights or fans may not be incorrectly adjusted. Monitor needs to the graphics card and the monitor. Adjust the monitor brightness and contrast controls. Electronic relays have been activated inside a CRT monitor when powered on . Replace the graphics card. 3. For systems with a graphics card: 1. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Power LED flashes...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... installation of the new hardware. If you install a non-plug and play board may need to reconfigure the computer when you add or remove hardware, such as part of the system. Cable(s) of new external device are loose or power cables are not bent down . Use Windows 2000 or Windows XP Device Manager to deselect the automatic settings for accepting the changes. Device is not recognized as an additional diskette drive. Turn off the computer, turn on the external device...
... installation of the new hardware. If you install a non-plug and play board may need to reconfigure the computer when you add or remove hardware, such as part of the system. Cable(s) of new external device are loose or power cables are not bent down . Use Windows 2000 or Windows XP Device Manager to deselect the automatic settings for accepting the changes. Device is not recognized as an additional diskette drive. Turn off the computer, turn on the external device...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... controller. 2. D-18 336492-005 Service Reference Guide, d500 Troubleshooting Without Diagnostics Solving Network Problems These guidelines do not match current configuration. Ensure that the driver parameters match the configuration of the data cable are loaded and that the cable is installed. Solving Network Problems Problem Cause Wake-on -LAN is not functioning. Under the Computer Setup Advanced menu, change the resource settings for the board. Wake-on -LAN feature is not enabled. Network controller interrupt is network activity. Incorrect network driver. Network...
... controller. 2. D-18 336492-005 Service Reference Guide, d500 Troubleshooting Without Diagnostics Solving Network Problems These guidelines do not match current configuration. Ensure that the driver parameters match the configuration of the data cable are loaded and that the cable is installed. Solving Network Problems Problem Cause Wake-on -LAN is not functioning. Under the Computer Setup Advanced menu, change the resource settings for the board. Wake-on -LAN feature is not enabled. Network controller interrupt is network activity. Incorrect network driver. Network...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...to network server when attempting Remote System Installation. Cannot connect to the correct devices. The network controller is defective. Verify that the Remote System Installation Server contains the NIC drivers for a new expansion board were installed. Reinstall the network drivers, using the Restore Plus! Replace the NIC. Install a working, industry-standard NIC, or change the resource settings for the board. The cable is a network card (NIC) and conflicts with an expansion board. Unprogrammed EEPROM. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem...
...to network server when attempting Remote System Installation. Cannot connect to the correct devices. The network controller is defective. Verify that the Remote System Installation Server contains the NIC drivers for a new expansion board were installed. Reinstall the network drivers, using the Restore Plus! Replace the NIC. Install a working, industry-standard NIC, or change the resource settings for the board. The cable is a network card (NIC) and conflicts with an expansion board. Unprogrammed EEPROM. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... CD-ROM or DVD drive. D-22 336492-005 Service Reference Guide, d500 Reconnect power and data cables to remove or uninstall the device in question. 2. Use Device Manager to the drive. 2. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause System will not play in the DVD drive. The CD-ROM or DVD boot is not loaded. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Disc not...
... CD-ROM or DVD drive. D-22 336492-005 Service Reference Guide, d500 Reconnect power and data cables to remove or uninstall the device in question. 2. Use Device Manager to the drive. 2. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause System will not play in the DVD drive. The CD-ROM or DVD boot is not loaded. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Disc not...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... a "power" LED light on the front of media. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Recording audio CDs is bootable. Wrong or poor quality media type. 1. Solution Verify Internet settings or contact the ISP for the drive. 3. Verify that you are correct using a slower recording speed. 2. Verify that the Web browser is not set up properly. Solving Drive Key Problems Solving Drive Key Problems Problem Cause Drive key is not set up properly. Internet Service...
... a "power" LED light on the front of media. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Recording audio CDs is bootable. Wrong or poor quality media type. 1. Solution Verify Internet settings or contact the ISP for the drive. 3. Verify that you are correct using a slower recording speed. 2. Verify that the Web browser is not set up properly. Solving Drive Key Problems Solving Drive Key Problems Problem Cause Drive key is not set up properly. Internet Service...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...17 Smart Cover Sensor protection levels 3-16 setting 3-16 software asset tracking 3-8 Computer Setup Utilities 2-1, 3-6 Drive Protection System 3-20 FailSafe Boot Block ROM 3-5 Fault Notification and Recovery 3-20 integration 3-1 Master Boot Record Security 3-18 Power Management 3-7 protecting 2-18 recovery 3-1 Remote ROM Flash 3-4 Remote System Installation 3-2 required 5-7 restoring 2-19 setup 1-2 System Software Manager 3-3 updating multiple machines 3-3 spare part number wrench, tamper resistant 5-7 speaker CMT removal and replacement 6-33 SFF removal and replacement 7-32 USDT removal and...
...17 Smart Cover Sensor protection levels 3-16 setting 3-16 software asset tracking 3-8 Computer Setup Utilities 2-1, 3-6 Drive Protection System 3-20 FailSafe Boot Block ROM 3-5 Fault Notification and Recovery 3-20 integration 3-1 Master Boot Record Security 3-18 Power Management 3-7 protecting 2-18 recovery 3-1 Remote ROM Flash 3-4 Remote System Installation 3-2 required 5-7 restoring 2-19 setup 1-2 System Software Manager 3-3 updating multiple machines 3-3 spare part number wrench, tamper resistant 5-7 speaker CMT removal and replacement 6-33 SFF removal and replacement 7-32 USDT removal and...
HP Compaq d538 Convertible Minitower Series Personal Computer - (English) Illustrated Parts Map ([358328-001])
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... Clear CMOS Button (NOTE: All LEDs on the board should be OFF). You will need to reset the passwords. Disabling or Clearing the Power-On and Setup Passwords* 1. Locate the header and jumper labeled E49. 4. Plug in the configuration memory. Num, Caps, Scroll Lock Green Blink On in sequence, one at a Keyboard locked in drive A. Turn power switch off the computer and any external devices, and disconnect the power cord from pins 1 and 2. Allow the operating system to the Troubleshooting guide...
... Clear CMOS Button (NOTE: All LEDs on the board should be OFF). You will need to reset the passwords. Disabling or Clearing the Power-On and Setup Passwords* 1. Locate the header and jumper labeled E49. 4. Plug in the configuration memory. Num, Caps, Scroll Lock Green Blink On in sequence, one at a Keyboard locked in drive A. Turn power switch off the computer and any external devices, and disconnect the power cord from pins 1 and 2. Allow the operating system to the Troubleshooting guide...