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It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Document Part Number: 335402-003 July 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook.
It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Document Part Number: 335402-003 July 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook.
Service Guide
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...-Packard Company under license. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003 The only warranties for technical or editorial errors or omissions contained herein. HP shall...
...-Packard Company under license. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003 The only warranties for technical or editorial errors or omissions contained herein. HP shall...
Service Guide
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The notebook supports the following power management features: ■ Standby ■ Hibernation ■ User-customizable settings ■ Hotkeys for setting level of performance ■ Battery calibration ■ Lid switch standby/resume ■ Power button ■ Advanced Configuration and Power Interface (ACPI) compliance Maintenance and Service Guide 1-5 Product Description 1.2 Power Management The notebook comes with power management features that conserve power and extend battery operating time.
The notebook supports the following power management features: ■ Standby ■ Hibernation ■ User-customizable settings ■ Hotkeys for setting level of performance ■ Battery calibration ■ Lid switch standby/resume ■ Power button ■ Advanced Configuration and Power Interface (ACPI) compliance Maintenance and Service Guide 1-5 Product Description 1.2 Power Management The notebook comes with power management features that conserve power and extend battery operating time.
Service Guide
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... stereo sound. Maintenance and Service Guide 1-7 Product Description Table 1-1 Item 1 2 3 4 5 6 7 8 Front and Right-Side Components HP Pavilion zv5000 and zx5000 Notebooks Component Power/standby LED IDE (Integrated Drive Electronics) LED; Battery LED Stereo speakers (2) On: A battery pack is muted. also ...referred to as the hard drive/optical drive activity LED Display release latch Function On: Notebook is turned on when...
... stereo sound. Maintenance and Service Guide 1-7 Product Description Table 1-1 Item 1 2 3 4 5 6 7 8 Front and Right-Side Components HP Pavilion zv5000 and zx5000 Notebooks Component Power/standby LED IDE (Integrated Drive Electronics) LED; Battery LED Stereo speakers (2) On: A battery pack is muted. also ...referred to as the hard drive/optical drive activity LED Display release latch Function On: Notebook is turned on when...
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.... Mutes system volume. Maintenance and Service Guide 1-11 Turns optional internal wireless device(s) on when the button is pushed in Hibernation. Power/standby LED Display release latch On: Notebook is off . Off: Notebook is turned on. Product Description Table 1-2 Item 1 2 3 4 5 6 7 8 9 Front and Right-Side Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Component Stereo speakers (2) Function...
.... Mutes system volume. Maintenance and Service Guide 1-11 Turns optional internal wireless device(s) on when the button is pushed in Hibernation. Power/standby LED Display release latch On: Notebook is off . Off: Notebook is turned on. Product Description Table 1-2 Item 1 2 3 4 5 6 7 8 9 Front and Right-Side Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Component Stereo speakers (2) Function...
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... Drive, optional diskette drive, or no drive ■ Digital Bay: Supports an optional pocket-sized HP USB Digital Drive. ■ Diskette Drive: Supports a standard 1.4-MB diskette. ■ No drive: No drive bay is LED (select models) accessing a digital memory card. 5-in-1 Memory Reader slot (select models) Supports 5 types of optional digital memory cards: SD Memory Card, MultiMediaCard...
... Drive, optional diskette drive, or no drive ■ Digital Bay: Supports an optional pocket-sized HP USB Digital Drive. ■ Diskette Drive: Supports a standard 1.4-MB diskette. ■ No drive: No drive bay is LED (select models) accessing a digital memory card. 5-in-1 Memory Reader slot (select models) Supports 5 types of optional digital memory cards: SD Memory Card, MultiMediaCard...
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...closed while on, turns off . TouchPad button Ä This notebook is normal for Safety of increased power consumption, it is designed to feel warm or hot when used continuously. Maintenance and Service Guide 1-23 q TouchPad LED On: TouchPad is LED (select models) accessing a digital... memory card. w TouchPad scroll area Scrolls upward or downward. As a result of Information Technology Equipment (IEC-60950). The notebook complies with the user-accessible surface...
...closed while on, turns off . TouchPad button Ä This notebook is normal for Safety of increased power consumption, it is designed to feel warm or hot when used continuously. Maintenance and Service Guide 1-23 q TouchPad LED On: TouchPad is LED (select models) accessing a digital... memory card. w TouchPad scroll area Scrolls upward or downward. As a result of Information Technology Equipment (IEC-60950). The notebook complies with the user-accessible surface...
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... Maintenance and Service Guide Refer to Chapter 3, "Illustrated Parts Catalog," to be caused by a temperature sensor and is controlled by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. The fan is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation. These conditions can be turned on...
... Maintenance and Service Guide Refer to Chapter 3, "Illustrated Parts Catalog," to be caused by a temperature sensor and is controlled by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. The fan is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation. These conditions can be turned on...
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... working or will not load. Troubleshooting 2.1 Computer Setup and Diagnostics Utilities The notebook features 2 system management utilities: ■ Computer Setup-A system information and customization utility that is used even when your operating system is not necessary to configure a device connected to a USB port on the notebook or to an optional port replicator. 2-2 Maintenance and Service Guide
... working or will not load. Troubleshooting 2.1 Computer Setup and Diagnostics Utilities The notebook features 2 system management utilities: ■ Computer Setup-A system information and customization utility that is used even when your operating system is not necessary to configure a device connected to a USB port on the notebook or to an optional port replicator. 2-2 Maintenance and Service Guide
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... restart the notebook: ❏ Select File > Save Changes and Exit and press enter. - Turn on or restart the notebook. or ❏ Select File > Ignore Changes and Exit and press enter. 4. Maintenance and Service Guide 2-3 Select the File, Security, or Advanced menu. 3. Troubleshooting Using Computer Setup Information and settings in the lower-left corner of the screen. ❏ To...
... restart the notebook: ❏ Select File > Save Changes and Exit and press enter. - Turn on or restart the notebook. or ❏ Select File > Ignore Changes and Exit and press enter. 4. Maintenance and Service Guide 2-3 Select the File, Security, or Advanced menu. 3. Troubleshooting Using Computer Setup Information and settings in the lower-left corner of the screen. ❏ To...
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Replace configuration settings in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Identification information is retained. Cancel changes entered during the current session, and then exit and restart the notebook. 2-4 Maintenance and Service Guide Troubleshooting Selecting from the File Menu Select System Information Save to a diskette. Save system configuration settings to...
Replace configuration settings in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Identification information is retained. Cancel changes entered during the current session, and then exit and restart the notebook. 2-4 Maintenance and Service Guide Troubleshooting Selecting from the File Menu Select System Information Save to a diskette. Save system configuration settings to...
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... you must first enable QuickLock. change , or delete a Setup password. Password Options (Password options can be selected only when a power-on password has been set.) Enable/disable: ■ QuickLock ■ QuickLock on Standby ■ QuickBlank ✎ To enable QuickLock on Standby or QuickBlank, you enter Computer Setup by turning on (not restarting) the notebook. Maintenance and Service Guide 2-5 Device Security Enable/disable...
... you must first enable QuickLock. change , or delete a Setup password. Password Options (Password options can be selected only when a power-on password has been set.) Enable/disable: ■ QuickLock ■ QuickLock on Standby ■ QuickBlank ✎ To enable QuickLock on Standby or QuickBlank, you enter Computer Setup by turning on (not restarting) the notebook. Maintenance and Service Guide 2-5 Device Security Enable/disable...
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...Troubleshooting Selecting from a port replicator.) 2-6 Maintenance and Service Guide Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which sets... pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.) ■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even...
...Troubleshooting Selecting from a port replicator.) 2-6 Maintenance and Service Guide Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which sets... pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.) ■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even...
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... Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP). ■ Set video-out mode ...Maintenance and Service Guide 2-7 However, NTSC is selected, the notebook runs in Battery Optimized mode.) ■ Specify how the notebook recognizes multiple identical port replicators that support the test features. *Video modes vary even within regions. Select Disable to the software. PAL,...
... Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP). ■ Set video-out mode ...Maintenance and Service Guide 2-7 However, NTSC is selected, the notebook runs in Battery Optimized mode.) ■ Specify how the notebook recognizes multiple identical port replicators that support the test features. *Video modes vary even within regions. Select Disable to the software. PAL,...
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...-No Network/Modem Connection." 2-12 Maintenance and Service Guide Go to "Flowchart 2.17-Nonfunctioning Device." Go to "Flowchart 2.18-Nonfunctioning Keyboard," or "Flowchart 2.19-Nonfunctioning Pointing Device." Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Go to "Flowchart 2.15-No Audio, Part 1." Y N Beeps, LEDs, or error messages? Go to "Flowchart 2.2-No Power, Part 1." Y N Keyboard/ pointing device working ? Go to "Flowchart...
...-No Network/Modem Connection." 2-12 Maintenance and Service Guide Go to "Flowchart 2.17-Nonfunctioning Device." Go to "Flowchart 2.18-Nonfunctioning Keyboard," or "Flowchart 2.19-Nonfunctioning Pointing Device." Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Go to "Flowchart 2.15-No Audio, Part 1." Y N Beeps, LEDs, or error messages? Go to "Flowchart 2.2-No Power, Part 1." Y N Keyboard/ pointing device working ? Go to "Flowchart...
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... Spare Part Number Information Battery packs For use with Pavilion notebook models 12-cell, Li-Ion, 14.8-V, 2.2-Ah 12-cell, Li-Ion, 14.8-V, 6.6-Ah 8-cell, Li-Ion, 14.4-V, 4.4-Ah For use with HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models 12-...cell, Li-Ion, 14.8-V, 6.6-Ah 8-cell, Li-Ion, 14.4-V, 4.4-Ah 350836-001 346971-001 346970-001 346971-001 346970-001 Maintenance and Service Guide 5-5 Disconnect all external devices connected to the notebook. 3. Removal and Replacement...
... Spare Part Number Information Battery packs For use with Pavilion notebook models 12-cell, Li-Ion, 14.8-V, 2.2-Ah 12-cell, Li-Ion, 14.8-V, 6.6-Ah 8-cell, Li-Ion, 14.4-V, 4.4-Ah For use with HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models 12-...cell, Li-Ion, 14.8-V, 6.6-Ah 8-cell, Li-Ion, 14.4-V, 4.4-Ah 350836-001 346971-001 346970-001 346971-001 346970-001 Maintenance and Service Guide 5-5 Disconnect all external devices connected to the notebook. 3. Removal and Replacement...
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...: spare part number 350206-001 for use with Pavilion notebook models, and spare part number 350818-001 for use with HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models. Reverse the above procedure to install the battery pack and battery pack cover. Spare Part Number Information... Hard drives (include hard drive cover) 80-GB, 5400-rpm 80-GB, 4200-rpm 60-GB, 5400-rpm 60-GB, 4200-rpm 40-GB, 4200-rpm 30-GB, 4200-rpm 350213-001 350212-001 354861-001 350211-001 350210-001 354860-001 Maintenance and Service Guide 5-7 Removal and Replacement...
...: spare part number 350206-001 for use with Pavilion notebook models, and spare part number 350818-001 for use with HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models. Reverse the above procedure to install the battery pack and battery pack cover. Spare Part Number Information... Hard drives (include hard drive cover) 80-GB, 5400-rpm 80-GB, 4200-rpm 60-GB, 5400-rpm 60-GB, 4200-rpm 40-GB, 4200-rpm 30-GB, 4200-rpm 350213-001 350212-001 354861-001 350211-001 350210-001 354860-001 Maintenance and Service Guide 5-7 Removal and Replacement...
Service Guide
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...17, 1-23 A AC adapter spare part number 3-32 specifications 6-18 AC power connector, location 1-15 arrow keys, location 1-19 audio board spare part number 3-4 audio troubleshooting 2-26 audio-in (microphone) jack location...part number 3-12, 3-14, 5-47 battery bay, location 1-27 battery cover illustrated 3-15, 3-17, 3-29 spare part number 3-8, 3-18, 3-29 battery LED, location 1-7, 1-11 battery pack illustrated 3-27 removal 5-6 spare part number 3-12, 3-14, 3-28, 5-5 specifications 6-18, 6-19, 6-20 battery pack cover, removal 5-7 battery release latch, location 1-27 Maintenance and Service Guide...
...17, 1-23 A AC adapter spare part number 3-32 specifications 6-18 AC power connector, location 1-15 arrow keys, location 1-19 audio board spare part number 3-4 audio troubleshooting 2-26 audio-in (microphone) jack location...part number 3-12, 3-14, 5-47 battery bay, location 1-27 battery cover illustrated 3-15, 3-17, 3-29 spare part number 3-8, 3-18, 3-29 battery LED, location 1-7, 1-11 battery pack illustrated 3-27 removal 5-6 spare part number 3-12, 3-14, 3-28, 5-5 specifications 6-18, 6-19, 6-20 battery pack cover, removal 5-7 battery release latch, location 1-27 Maintenance and Service Guide...
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... cables, service considerations 4-2 caps lock key, location 1-19 caps lock LED, location 1-21, 1-25 carrying case, spare part numbers 3-33 CD-ROM drive illustrated 3-5, 3-7, 3-30 removal 5-16 spare part number 3-6, 3-8, 3-26, 3-31, 5-16 specifications 6-24 components bottom 1-26 front 1-6, 1-10 keyboard 1-18 left-side 1-14 rear 1-14 right-side 1-6, 1-10, 1-16 top 1-20 Computer Setup Advanced...
... cables, service considerations 4-2 caps lock key, location 1-19 caps lock LED, location 1-21, 1-25 carrying case, spare part numbers 3-33 CD-ROM drive illustrated 3-5, 3-7, 3-30 removal 5-16 spare part number 3-6, 3-8, 3-26, 3-31, 5-16 specifications 6-24 components bottom 1-26 front 1-6, 1-10 keyboard 1-18 left-side 1-14 rear 1-14 right-side 1-6, 1-10, 1-16 top 1-20 Computer Setup Advanced...
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... notices, power cord set B-1 removal preliminaries 4-1 procedures 5-1 replacement preliminaries 4-1 procedures 5-1 right-side components 1-6, 1-10, 1-16 RJ-11 (modem) jack location 1-15 pin assignments A-2 RJ-45 (network) jack location 1-9, 1-14 pin assignments A-1 S screw kit, spare part number 3-33 security cable slot, location 1-15 security card, spare part number 3-33 serial number 5-2 serial number location 3-2, 5-2 service considerations 4-2 slot...
... notices, power cord set B-1 removal preliminaries 4-1 procedures 5-1 replacement preliminaries 4-1 procedures 5-1 right-side components 1-6, 1-10, 1-16 RJ-11 (modem) jack location 1-15 pin assignments A-2 RJ-45 (network) jack location 1-9, 1-14 pin assignments A-1 S screw kit, spare part number 3-33 security cable slot, location 1-15 security card, spare part number 3-33 serial number 5-2 serial number location 3-2, 5-2 service considerations 4-2 slot...