Maintenance and Service Guide
Page 100
...adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to turn on but one SDRAM module and try...drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but BIOS does not complete, replace display assembly. If power status light and display turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. If OS starts from hard disk or floppy drive, replace...
...adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to turn on but one SDRAM module and try...drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but BIOS does not complete, replace display assembly. If power status light and display turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. If OS starts from hard disk or floppy drive, replace...
Maintenance and Service Guide
Page 101
...hard drive, replace hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. If notebook boots from CD in disk's Properties sheet to certain sites. If available, try another battery. Use BIOS Setup to optimize hard disk. Restart notebook.... Use Disk Defragmenter to check default boot order. Check boot order in floppy drive. Remove and reinstall hard drive. Password removal is properly installed and fully charged. Check battery...
...hard drive, replace hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. If notebook boots from CD in disk's Properties sheet to certain sites. If available, try another battery. Use BIOS Setup to optimize hard disk. Restart notebook.... Use Disk Defragmenter to check default boot order. Check boot order in floppy drive. Remove and reinstall hard drive. Password removal is properly installed and fully charged. Check battery...
Maintenance and Service Guide
Page 105
...for other uses, and not included in disk's Properties sheet. Make sure CD/DVD drive is unavailable for other media. Test hard disk drive with soft cloth or replace as needed. This space is installed properly. Clean with e-Diagtools diagnostics. Read and...hard disk capacity reported by Windows. Restart notebook. Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Repair Center: Likely Causes Hard drive No response from floppy drive...
...for other uses, and not included in disk's Properties sheet. Make sure CD/DVD drive is unavailable for other media. Test hard disk drive with soft cloth or replace as needed. This space is installed properly. Clean with e-Diagtools diagnostics. Read and...hard disk capacity reported by Windows. Restart notebook. Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Repair Center: Likely Causes Hard drive No response from floppy drive...
Maintenance and Service Guide
Page 111
... activity, check heat sink-see page 1-17). If hard disk has spun down to conserve power, it . If notebook's hard drive frequently runs (as virus scanning or file browsers) can hear this). Reset notebook (see previous symptom. Replace thermal pad if needed. Make sure air vents are ...not blocked. Press ctrl+alt+del to modify hard disk power settings. Check settings...
... activity, check heat sink-see page 1-17). If hard disk has spun down to conserve power, it . If notebook's hard drive frequently runs (as virus scanning or file browsers) can hear this). Reset notebook (see previous symptom. Replace thermal pad if needed. Make sure air vents are ...not blocked. Press ctrl+alt+del to modify hard disk power settings. Check settings...
Service Manual
Page 141
.... Does not boot from CD in CD/DVD drive. Does not boot from floppy drive. Motherboard. CD/DVD drive. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. Reinsert any PC cards, press the reset button to help determine likely... causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Does not boot on battery, but display remains off , then press power button to turn notebook...
.... Does not boot from CD in CD/DVD drive. Does not boot from floppy drive. Motherboard. CD/DVD drive. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. Reinsert any PC cards, press the reset button to help determine likely... causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Does not boot on battery, but display remains off , then press power button to turn notebook...
Service Manual
Page 142
... provide proof of ownership. Password forgotten. Symptom Sluggish startup or shutdown. AC adapter. Repair Center: Comments If notebook boots from floppy drive, check for disk in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. See page 5-1. Hard drive. Check boot order in BIOS Setup. Error message such as "Invalid system disk" or "Auto IDE...
... provide proof of ownership. Password forgotten. Symptom Sluggish startup or shutdown. AC adapter. Repair Center: Comments If notebook boots from floppy drive, check for disk in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. See page 5-1. Hard drive. Check boot order in BIOS Setup. Error message such as "Invalid system disk" or "Auto IDE...
Service Manual
Page 145
.... Display cable connection. Adjust display brightness. Display assembly. Display cable connection. Check connections. Usually caused by customer abuse. Hard drive or connector. Motherboard. Replace SDRAM modules. Check notebook and drive for alternate noise sources, such as PCMCIA drive or fan. SDRAM modules. Motherboard. Punctured display. Back up disk immediately. Caused by excessive pressure applied to be...
.... Display cable connection. Adjust display brightness. Display assembly. Display cable connection. Check connections. Usually caused by customer abuse. Hard drive or connector. Motherboard. Replace SDRAM modules. Check notebook and drive for alternate noise sources, such as PCMCIA drive or fan. SDRAM modules. Motherboard. Punctured display. Back up disk immediately. Caused by excessive pressure applied to be...
Service Manual
Page 146
... Causes Hard drive. Clean with e-Diagtools diagnostics. Press Play button. Service Manual Troubleshooting and Diagnostics 3-11 Test hard disk drive with soft cloth or replace as needed. Hard disk allocates approximately 20 MB to diagnostic software. Movie may be paused. Check hard disk using... Tools tab in disk's Properties sheet. Floppy drive. CD/DVD drive Particular CD or...
... Causes Hard drive. Clean with e-Diagtools diagnostics. Press Play button. Service Manual Troubleshooting and Diagnostics 3-11 Test hard disk drive with soft cloth or replace as needed. Hard disk allocates approximately 20 MB to diagnostic software. Movie may be paused. Check hard disk using... Tools tab in disk's Properties sheet. Floppy drive. CD/DVD drive Particular CD or...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 41
... present, and then remove the battery. 2. Screw, M2.5×6mm (2) Figure 2-5. Removing the Hard Disk Drive Service Manual Removal and Replacement 2-7 Carefully pull the hard drive out of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the...
... present, and then remove the battery. 2. Screw, M2.5×6mm (2) Figure 2-5. Removing the Hard Disk Drive Service Manual Removal and Replacement 2-7 Carefully pull the hard drive out of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 79
... notebook. Motherboard. Check AC adapter. If power status light turns on battery, but BIOS does not complete, replace display assembly. If monitor shows successful boot, replace display assembly. Make sure CD/DVD is properly installed and fully charged. Startup Does not boot on battery LEDs. Switchboard PCA. Does not boot from floppy drive, reload hard drive, replace hard drive...
... notebook. Motherboard. Check AC adapter. If power status light turns on battery, but BIOS does not complete, replace display assembly. If monitor shows successful boot, replace display assembly. Make sure CD/DVD is properly installed and fully charged. Startup Does not boot on battery LEDs. Switchboard PCA. Does not boot from floppy drive, reload hard drive, replace hard drive...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 80
... is restricted to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Service Manual Troubleshooting and Diagnostics 3-7 Password forgotten. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. See page 5-1. Check for corrupt files on hard drive, use Recovery CDs to certain sites. Remove...
... is restricted to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Service Manual Troubleshooting and Diagnostics 3-7 Password forgotten. Repair Center: Comments If notebook boots from floppy drive, check for disk in floppy drive. See page 5-1. Check for corrupt files on hard drive, use Recovery CDs to certain sites. Remove...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 83
.... Check display cable connections, replace display assembly. Press Fn+F5 several times. Try external monitor. Display assembly. Adjust display brightness. Switchboard PCA. Display assembly. Motherboard. Press Fn+F5 several times. Caused by closing display with pencil-sized object on page 5-2. Hard drive. See quality statement on keyboard. Check notebook and drive for alternate noise sources...
.... Check display cable connections, replace display assembly. Press Fn+F5 several times. Try external monitor. Display assembly. Adjust display brightness. Switchboard PCA. Display assembly. Motherboard. Press Fn+F5 several times. Caused by closing display with pencil-sized object on page 5-2. Hard drive. See quality statement on keyboard. Check notebook and drive for alternate noise sources...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 84
... write quality can vary for other uses, and not included in disk's Properties sheet. Test hard disk drive with soft cloth or replace as needed. Repair Center: Likely Causes Hard drive. Cannot read any CD or DVD. DVD movie stops playing. If CD was created on ... software. This space is installed properly. Check hard disk using Control Panel, Administrative Tools, Computer Management under Storage. Restart notebook. Repair Center: Comments Make sure floppy drive is less than normal. Use Recovery CDs to reformat hard disk and reinstall factory software. DVD may be...
... write quality can vary for other uses, and not included in disk's Properties sheet. Test hard disk drive with soft cloth or replace as needed. Repair Center: Likely Causes Hard drive. Cannot read any CD or DVD. DVD movie stops playing. If CD was created on ... software. This space is installed properly. Check hard disk using Control Panel, Administrative Tools, Computer Management under Storage. Restart notebook. Repair Center: Comments Make sure floppy drive is less than normal. Use Recovery CDs to reformat hard disk and reinstall factory software. DVD may be...
Reference Guide
Page 68
... a pointed tool to make sure the connector seats properly. 7. Turn the unit bottom side up. 4. Gently pull the hard drive out of the notebook. Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1. Press firmly to remove the plugs from the two screw...
... a pointed tool to make sure the connector seats properly. 7. Turn the unit bottom side up. 4. Gently pull the hard drive out of the notebook. Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1. Press firmly to remove the plugs from the two screw...
Reference Guide
Page 69
Remove the four screws from the end of the drive. Carefully remove this procedure. 1. Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you can remove the holder parts from the old hard drive. Notice that the hard drive has a pin connector attachment at each end so that does not have a holder, you are installing...
Remove the four screws from the end of the drive. Carefully remove this procedure. 1. Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you can remove the holder parts from the old hard drive. Notice that the hard drive has a pin connector attachment at each end so that does not have a holder, you are installing...
Reference Guide
Page 94
...replace a damaged QuickRestore System Recovery CD If you to contact a support technician or authorized dealer, reseller, or service provider. 88 Reference Guide Select Start > Software Setup and follow the installation wizard on the screen. Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook... applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility...
...replace a damaged QuickRestore System Recovery CD If you to contact a support technician or authorized dealer, reseller, or service provider. 88 Reference Guide Select Start > Software Setup and follow the installation wizard on the screen. Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook... applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility...
Reference Guide
Page 116
..., 52 extending life, 28 external, 51 memory, 85 port, 3, 6 secondary, 51 troubleshooting, 68 docking port, 4, 7 docking to port replicator, 54 drive lock, 26 drives hard drive holder, 62 hard drive lock, 26 replacing hard disk, 61 DVD drive location, 2, 5 playing movies, 23 setting region code, 23 troubleshooting, 67 encryption, 39 ergonomics, 10 Exit menu (BIOS), 86 extended memory, 85...
..., 52 extending life, 28 external, 51 memory, 85 port, 3, 6 secondary, 51 troubleshooting, 68 docking port, 4, 7 docking to port replicator, 54 drive lock, 26 drives hard drive holder, 62 hard drive lock, 26 replacing hard disk, 61 DVD drive location, 2, 5 playing movies, 23 setting region code, 23 troubleshooting, 67 encryption, 39 ergonomics, 10 Exit menu (BIOS), 86 extended memory, 85...
Reference Guide
Page 117
..., 53 troubleshooting, 79 protection files, 26 hard drive lock, 26 Kensington lock, 25, 55 Norton AntiVirus, 25 PS/2 port, 2, 6 QuickRestore System Recovery CD replacing, 88 RAM adding, 57 location, 4,...53 safety, 99 troubleshooting, 70 inserting CD, 22 DVD, 22 PC Card, 48, 49 installing battery, 10 hard disk drive, 61 hard drive holder, 62 RAM, 57 Internet Service Provider, 36 Kensington lock, ... 98 lights LAN port, 38 status, 2, 5 LPT1 port, 3, 6 Main menu (BIOS), 85 maintenance notebook configuration, 84 memory adding, 57 extended, 85 PC2100 DDR-266, 73 removing, 59 troubleshooting, 73 video, 85...
..., 53 troubleshooting, 79 protection files, 26 hard drive lock, 26 Kensington lock, 25, 55 Norton AntiVirus, 25 PS/2 port, 2, 6 QuickRestore System Recovery CD replacing, 88 RAM adding, 57 location, 4,...53 safety, 99 troubleshooting, 70 inserting CD, 22 DVD, 22 PC Card, 48, 49 installing battery, 10 hard disk drive, 61 hard drive holder, 62 RAM, 57 Internet Service Provider, 36 Kensington lock, ... 98 lights LAN port, 38 status, 2, 5 LPT1 port, 3, 6 Main menu (BIOS), 85 maintenance notebook configuration, 84 memory adding, 57 extended, 85 PC2100 DDR-266, 73 removing, 59 troubleshooting, 73 video, 85...
Startup Guide Compaq Notebook Series
Page 9
Replacing the Hard Drive 61 To replace the hard drive 61 To replace the hard drive holder 62 To prepare a new hard drive 63 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 69 Infrared problems 70 Keyboard and pointing device problems 70 Local area network (LAN) problems...
Replacing the Hard Drive 61 To replace the hard drive 61 To replace the hard drive holder 62 To prepare a new hard drive 63 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 69 Infrared problems 70 Keyboard and pointing device problems 70 Local area network (LAN) problems...
Startup Guide Compaq Notebook Series
Page 69
... from the two screw holes, then remove the two screws. 5. Replacing the Hard Drive Add-On Devices Replacing the Hard Drive To replace the hard drive You will need a small Phillips screwdriver for this procedure. 1. Gently slide the new drive into the hard drive compartment. Reinstall the hard drive screws and plugs. Gently pull the hard drive out of the notebook. Turn the unit bottom side up. 4.
... from the two screw holes, then remove the two screws. 5. Replacing the Hard Drive Add-On Devices Replacing the Hard Drive To replace the hard drive You will need a small Phillips screwdriver for this procedure. 1. Gently slide the new drive into the hard drive compartment. Reinstall the hard drive screws and plugs. Gently pull the hard drive out of the notebook. Turn the unit bottom side up. 4.