Troubleshooting Guide
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This document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in products with hazardous energy levels. Part Number: 375445-403 October 2011 Edition: 12 HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in the servicing of troubleshooting for HP ProLiant G7 and earlier servers.
This document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in products with hazardous energy levels. Part Number: 375445-403 October 2011 Edition: 12 HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in the servicing of troubleshooting for HP ProLiant G7 and earlier servers.
Troubleshooting Guide
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... trademarks of Advanced Micro Devices, Inc. Intel and Pentium are U.S. Nothing herein should be liable for HP products and services are set forth in the United States and other countries. Microsoft, Windows, and Windows Server are trademarks of Intel Corporation in the express warranty statements accompanying such products and services. AMD is...
... trademarks of Advanced Micro Devices, Inc. Intel and Pentium are U.S. Nothing herein should be liable for HP products and services are set forth in the United States and other countries. Microsoft, Windows, and Windows Server are trademarks of Intel Corporation in the express warranty statements accompanying such products and services. AMD is...
Troubleshooting Guide
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...375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 ... LED combinations ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting flowcharts ...24 Troubleshooting flowchart reference websites 24...
...375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 ... LED combinations ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting flowcharts ...24 Troubleshooting flowchart reference websites 24...
Troubleshooting Guide
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...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ...stepping with Intel® processors 87 Unsupported processor stepping with AMD processors 87 HP resources for troubleshooting 88 Online resources ...88 HP Technical Support website...88 HP Guided Troubleshooting website 88 Server documentation ...88 White papers ...88 Service notifications, advisories, and notices 88...
...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ...stepping with Intel® processors 87 Unsupported processor stepping with AMD processors 87 HP resources for troubleshooting 88 Online resources ...88 HP Technical Support website...88 HP Guided Troubleshooting website 88 Server documentation ...88 White papers ...88 Service notifications, advisories, and notices 88...
Troubleshooting Guide
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Uncorrectable Memory Error (Slot X, Memory Module Y 176 HP BladeSystem p-Class infrastructure error codes 176 Server blade management module error codes 177 Power management module error codes 180 Port 85 codes and iLO messages ...181 Troubleshooting the...: 4140 ...185 Message ID: 4141 ...185 Message ID: 4169 ...185 Message ID: 4190 ...185 Contacting HP ...187 Contacting HP technical support or an authorized reseller 187 Customer self repair ...187 Server information you need...187 Operating system information you need ...188 Microsoft® operating systems...188 Linux operating systems ...
Uncorrectable Memory Error (Slot X, Memory Module Y 176 HP BladeSystem p-Class infrastructure error codes 176 Server blade management module error codes 177 Power management module error codes 180 Port 85 codes and iLO messages ...181 Troubleshooting the...: 4140 ...185 Message ID: 4141 ...185 Message ID: 4169 ...185 Message ID: 4190 ...185 Contacting HP ...187 Contacting HP technical support or an authorized reseller 187 Customer self repair ...187 Server information you need...187 Operating system information you need ...188 Microsoft® operating systems...188 Linux operating systems ...
Troubleshooting Guide
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...on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated... (on page 72) • Updated Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page 86) • Added or updated ...
...on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated... (on page 72) • Updated Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page 86) • Added or updated ...
Troubleshooting Guide
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...of the HP ProLiant Servers Troubleshooting Guide, part number 375445-402, included the following additions and updates: • Updated the HP ProLiant 100 Series Server troubleshooting information (on page 13) section to provide troubleshooting information for the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server. •...codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started ...
...of the HP ProLiant Servers Troubleshooting Guide, part number 375445-402, included the following additions and updates: • Updated the HP ProLiant 100 Series Server troubleshooting information (on page 13) section to provide troubleshooting information for the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server. •...codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started ...
Troubleshooting Guide
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... messages: o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the... 28). • Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page 50...
... messages: o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the... 28). • Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page 50...
Troubleshooting Guide
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...123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on page 23)...and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (...
...123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on page 23)...and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (...
Troubleshooting Guide
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...174; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22...on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI...
...174; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22...on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI...
Troubleshooting Guide
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...resolution (on page 20) Many server problems are caused by loose connections, outdated firmware, and other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. How to use ...servers and server blades. For troubleshooting information on page 88) Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on the HP ProLiant ML110 G7 Server and the HP ProLiant DL120 G7 Server...
...resolution (on page 20) Many server problems are caused by loose connections, outdated firmware, and other than the HP ProLiant ML110 G7 Server and HP ProLiant DL120 G7 Server, see the respective server user guides. How to use ...servers and server blades. For troubleshooting information on page 88) Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on the HP ProLiant ML110 G7 Server and the HP ProLiant DL120 G7 Server...
Troubleshooting Guide
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... the presence of potentially hazardous conditions. Symbols on equipment The following symbols may not apply to the server you are troubleshooting. Refer to the server documentation for information on page 181) Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the... infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 176) o Port 85 codes and iLO messages (on procedures, hardware options, software tools, and operating systems supported by the server. 1. Review the important safety information (on page 17). 3. This symbol indicates...
... the presence of potentially hazardous conditions. Symbols on equipment The following symbols may not apply to the server you are troubleshooting. Refer to the server documentation for information on page 181) Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the... infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 176) o Port 85 codes and iLO messages (on procedures, hardware options, software tools, and operating systems supported by the server. 1. Review the important safety information (on page 17). 3. This symbol indicates...
Troubleshooting Guide
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... installations. • Only one component is contacted, the potential for injury exists. These symbols, on or pinched by HP should attempt to make repairs at all power cords to completely disconnect power from the server. WARNING: To reduce the risk of injury from electric shock, remove all times. • Unplug the power...
... installations. • Only one component is contacted, the potential for injury exists. These symbols, on or pinched by HP should attempt to make repairs at all power cords to completely disconnect power from the server. WARNING: To reduce the risk of injury from electric shock, remove all times. • Unplug the power...
Troubleshooting Guide
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...the duration or frequency? Record any applications. Remove all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Power down the server and peripheral devices if you will be useful: • Run HP Insight Diagnostics (on page 88). 2. The VCA gives you ... to -date. If so, did you a list of names and versions of SmartStart from the HP website (http://www.hp.com/servers/smartstart). For required environmental conditions, see the server documentation (on page 77) and use it to previous configurations. • Refer to your hardware ...
...the duration or frequency? Record any applications. Remove all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Power down the server and peripheral devices if you will be useful: • Run HP Insight Diagnostics (on page 88). 2. The VCA gives you ... to -date. If so, did you a list of names and versions of SmartStart from the HP website (http://www.hp.com/servers/smartstart). For required environmental conditions, see the server documentation (on page 77) and use it to previous configurations. • Refer to your hardware ...
Troubleshooting Guide
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...installation, removal, or replacement of a processor. • Always locate the documentation for your server user guide or maintenance and service guide on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool...replace the system board. • Always complete all guidelines in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that involve processors, review the following components, if installed: • All additional DIMMs ...
...installation, removal, or replacement of a processor. • Always locate the documentation for your server user guide or maintenance and service guide on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool...replace the system board. • Always complete all guidelines in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that involve processors, review the following components, if installed: • All additional DIMMs ...
Troubleshooting Guide
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... can be downloaded from the SmartStart CD, be sent to your authorized HP Channel Partner for some of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have driver support on your product's service level. To download...
... can be downloaded from the SmartStart CD, be sent to your authorized HP Channel Partner for some of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have driver support on your product's service level. To download...
Troubleshooting Guide
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... existing version of ROMs include: • System ROM (on page 82) • Option ROMs (on page 83) System ROM All ProLiant servers have a system ROM. Types of ROM Types of firmware from the ROM and replaces it with the management of system ROM revisions and ...ProLiant servers support either redundant ROM or a ROM backup. Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of the most of updating system or option firmware is required for a ROM upgrade to -use support packages that HP servers...
... existing version of ROMs include: • System ROM (on page 82) • Option ROMs (on page 83) System ROM All ProLiant servers have a system ROM. Types of ROM Types of firmware from the ROM and replaces it with the management of system ROM revisions and ...ProLiant servers support either redundant ROM or a ROM backup. Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of the most of updating system or option firmware is required for a ROM upgrade to -use support packages that HP servers...
Troubleshooting Guide
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...174; processors For systems based on AMD processors, you choose to leave the processor installed, the system will ONLY boot ROMPAQ Utility. HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of Intel® processors tend to be ... requirements, see "System ROMPaq Firmware Upgrade Utility (on how to support new steppings (revisions) of the platform. System ROM for HP servers contains the Intel® microcode, also called processor support code, that ships with the ROMPaq utility. If this message is displayed,...
...174; processors For systems based on AMD processors, you choose to leave the processor installed, the system will ONLY boot ROMPAQ Utility. HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of Intel® processors tend to be ... requirements, see "System ROMPaq Firmware Upgrade Utility (on how to support new steppings (revisions) of the platform. System ROM for HP servers contains the Intel® microcode, also called processor support code, that ships with the ROMPaq utility. If this message is displayed,...
Troubleshooting Guide
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...use support packages that ships with the server • HP Business Support Center website (http://www.hp.com/go /pcn). Key features, option part numbers Refer to the QuickSpecs on the HP Servers website (http://www.hp.com/country/us/eng/prodserv/servers.html). To create a profile and select... notifications, refer to the HP website (http://www.hp.com/go /bizsupport). HP Care Pack Services HP Care Pack Services offer upgraded service levels ...
...use support packages that ships with the server • HP Business Support Center website (http://www.hp.com/go /pcn). Key features, option part numbers Refer to the QuickSpecs on the HP Servers website (http://www.hp.com/country/us/eng/prodserv/servers.html). To create a profile and select... notifications, refer to the HP website (http://www.hp.com/go /bizsupport). HP Care Pack Services HP Care Pack Services offer upgraded service levels ...
Configuring Arrays
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...physical drives (one drive = RAID 0; The server reboots, and then POST runs again. Option ROM Configuration for basic logical drive configuration. However, these servers, use on each of the physical drives on page 13) HP ProLiant 100 Series servers do not support the CLI format. Enter the... following text: set up the server. three to Auto mode: a. For these few tasks...
...physical drives (one drive = RAID 0; The server reboots, and then POST runs again. Option ROM Configuration for basic logical drive configuration. However, these servers, use on each of the physical drives on page 13) HP ProLiant 100 Series servers do not support the CLI format. Enter the... following text: set up the server. three to Auto mode: a. For these few tasks...