Troubleshooting Guide
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HP assumes you are qualified in products with hazardous energy levels. Part Number: 375445-403 October 2011 Edition: 12 HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in the servicing of troubleshooting for the person who installs, administers, and troubleshoots servers or server blades. This document is intended for HP ProLiant G7 and earlier servers.
HP assumes you are qualified in products with hazardous energy levels. Part Number: 375445-403 October 2011 Edition: 12 HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in the servicing of troubleshooting for the person who installs, administers, and troubleshoots servers or server blades. This document is intended for HP ProLiant G7 and earlier servers.
Troubleshooting Guide
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...11 375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 Prepare... diagnosis flowchart...26 Power-on problems flowchart...28 POST problems flowchart ...32 Operating system boot problems flowchart 34 Server fault indications flowchart ...36 Hardware problems ...39 Procedures for all ProLiant servers ...39 Power problems ...39 Power source problems ...39 Contents 3
...11 375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 Prepare... diagnosis flowchart...26 Power-on problems flowchart...28 POST problems flowchart ...32 Operating system boot problems flowchart 34 Server fault indications flowchart ...36 Hardware problems ...39 Procedures for all ProLiant servers ...39 Power problems ...39 Power source problems ...39 Contents 3
Troubleshooting Guide
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...(on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) •...) • Updated Array Configuration Utility (on page 72) • Updated Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page...
...(on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) •...) • Updated Array Configuration Utility (on page 72) • Updated Option ROM Configuration for Arrays (on page 73) • Updated Automatic Server Recovery (on page 74) • Updated the following section in HP Smart Update Manager deployment (on page 85): o Online deployment (on page...
Troubleshooting Guide
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... Update Manager deployment (on page 85) o ROM Update Utility (on page 86) 375445-401 (January 2011) The tenth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-401, included the following additions and updates: • Added a new section to Getting started (on page 13):... processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started (on page 13): ...
... Update Manager deployment (on page 85) o ROM Update Utility (on page 86) 375445-401 (January 2011) The tenth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-401, included the following additions and updates: • Added a new section to Getting started (on page 13):... processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started (on page 13): ...
Troubleshooting Guide
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...: o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the...). • Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page 50...
...: o ADU error messages (on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the...). • Added new steps to Power problems (on page 39). • Added a new section to Fan problems (on page 49): All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed (on page 50) • Added a new section to Memory problems (on page 50...
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...page 123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on ...and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (on ...
...page 123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an HP Trusted Platform Module and BitLocker™ enabled (on ...and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (on ...
Troubleshooting Guide
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... Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22) ... page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI ...
... Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22) ... page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI ...
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...and utilities. • HP resources for common problems. • Diagnostic flowcharts (on page 24) When a server exhibits symptoms that provide a common troubleshooting process for ProLiant servers. Use this section to begin troubleshooting. This guide provides common procedures and solutions for the many levels of troubleshooting... a ProLiant server-from the most basic connector issues to complex software configuration problems. To understand the sections of flowcharts ...
...and utilities. • HP resources for common problems. • Diagnostic flowcharts (on page 24) When a server exhibits symptoms that provide a common troubleshooting process for ProLiant servers. Use this section to begin troubleshooting. This guide provides common procedures and solutions for the many levels of troubleshooting... a ProLiant server-from the most basic connector issues to complex software configuration problems. To understand the sections of flowcharts ...
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...replace the system board. • Always complete all guidelines in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that involve processors, review the following components, if installed: • All additional DIMMs Leave ...troubleshooting steps that include troubleshooting of various models and types of a processor. • Always locate the documentation for your server user guide or maintenance and service guide on the system board. If you do not damage the processor or processor socket...
...replace the system board. • Always complete all guidelines in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that involve processors, review the following components, if installed: • All additional DIMMs Leave ...troubleshooting steps that include troubleshooting of various models and types of a processor. • Always locate the documentation for your server user guide or maintenance and service guide on the system board. If you do not damage the processor or processor socket...
Troubleshooting Guide
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...the switch firmly. 2. If Enclosure Dynamic Power Capping or Enclosure Power Limit is not faulty. 4. Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP...supply problems Action: 1. For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that returns to follow the guidelines provided in...
...the switch firmly. 2. If Enclosure Dynamic Power Capping or Enclosure Power Limit is not faulty. 4. Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP...supply problems Action: 1. For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that returns to follow the guidelines provided in...
Troubleshooting Guide
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... "off-the-shelf" versions of leading operating system software • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on many ProLiant server products, resulting in ProLiant servers that performs a wide range of configuration activities that can include the following...
... "off-the-shelf" versions of leading operating system software • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on many ProLiant server products, resulting in ProLiant servers that performs a wide range of configuration activities that can include the following...
Troubleshooting Guide
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... system maintains two copies of the boot process, the boot options screen is visible for the English language. Configuring AMP modes Not all ProLiant servers support all data. RBSU provides menu options only for language, operating system, and primary boot controller), execute RBSU by pressing the F9 ...(which enables you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The system continues to operate normally without resulting in the auto-configuration process (such as spare, and automatic failover to...
... system maintains two copies of the boot process, the boot options screen is visible for the English language. Configuring AMP modes Not all ProLiant servers support all data. RBSU provides menu options only for language, operating system, and primary boot controller), execute RBSU by pressing the F9 ...(which enables you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The system continues to operate normally without resulting in the auto-configuration process (such as spare, and automatic failover to...
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... supported browsers: • Internet Explorer 6.0 or later • Mozilla Firefox 2.0 or later For Linux servers, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf).... Each ACU Diagnostics report contains a consolidated view of any time that the server is a browser-based utility with the...
... supported browsers: • Internet Explorer 6.0 or later • Mozilla Firefox 2.0 or later For Linux servers, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf).... Each ACU Diagnostics report contains a consolidated view of any time that the server is a browser-based utility with the...
Troubleshooting Guide
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...Diagnostics never collects information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on an HP ProLiant G4 or G5 server, use the utility, ORCA will default to the standard configuration. The utility also provides support for Arrays...drive configuration • Setting the controller to create the first logical drive, assign RAID levels, and establish online spare configurations. During the server startup sequence, press the F9 key to clear the warning. 5. The serial number is displayed: WARNING! Enter the serial number and ...
...Diagnostics never collects information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on an HP ProLiant G4 or G5 server, use the utility, ORCA will default to the standard configuration. The utility also provides support for Arrays...drive configuration • Setting the controller to create the first logical drive, assign RAID levels, and establish online spare configurations. During the server startup sequence, press the F9 key to clear the warning. 5. The serial number is displayed: WARNING! Enter the serial number and ...
Troubleshooting Guide
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...support/dl360g6 iLO and iLO 2 technology The iLO subsystem is also responsible for managing the health of selected ProLiant servers that provides server health and remote server manageability. The ROMPaq utility checks the system and provides a choice (if more information, see the iLO or..., Online Flash Components for Windows and Linux operating systems are available for the server. This design makes iLO or iLO 2 independent of selected ProLiant servers that provides server health and remote server manageability. The intelligence of iLO 3 manages the Sea of Sensors thermal control,...
...support/dl360g6 iLO and iLO 2 technology The iLO subsystem is also responsible for managing the health of selected ProLiant servers that provides server health and remote server manageability. The ROMPaq utility checks the system and provides a choice (if more information, see the iLO or..., Online Flash Components for Windows and Linux operating systems are available for the server. This design makes iLO or iLO 2 independent of selected ProLiant servers that provides server health and remote server manageability. The intelligence of iLO 3 manages the Sea of Sensors thermal control,...
Troubleshooting Guide
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... Edition performs various in Microsoft® Windows® and Linux versions, the utility helps to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. Diagnosis is not component testing, but no physical indications are attached to a...offline testing. Diagnosis assists in HP Insight Diagnostics Online Edition. The HP Insight Diagnostics Online Edition ("HP Insight Diagnostics" on ProLiant servers. To run this utility, launch the SmartStart CD. Software tools and solutions 77 Diagnosis supports SCSI, SATA, and SAS ...
... Edition performs various in Microsoft® Windows® and Linux versions, the utility helps to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. Diagnosis is not component testing, but no physical indications are attached to a...offline testing. Diagnosis assists in HP Insight Diagnostics Online Edition. The HP Insight Diagnostics Online Edition ("HP Insight Diagnostics" on ProLiant servers. To run this utility, launch the SmartStart CD. Software tools and solutions 77 Diagnosis supports SCSI, SATA, and SAS ...
Troubleshooting Guide
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...FDT) • The HP BladeSystem online firmware bundles • The ProLiant BladeSystem Release Sets • Offline, automatic mode for HP ProLiant BL, DL, ML, and 100 Series servers • Firmware deployment support for ProLiant servers and options powered by VCRM. Administrators can configure VCA to point ... tasks to the operating system support matrix (http://www.hp.com/go /hpsim). ProLiant Support Packs PSPs represent operating system-specific bundles of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. HP SUM is an organized firmware ...
...FDT) • The HP BladeSystem online firmware bundles • The ProLiant BladeSystem Release Sets • Offline, automatic mode for HP ProLiant BL, DL, ML, and 100 Series servers • Firmware deployment support for ProLiant servers and options powered by VCRM. Administrators can configure VCA to point ... tasks to the operating system support matrix (http://www.hp.com/go /hpsim). ProLiant Support Packs PSPs represent operating system-specific bundles of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. HP SUM is an organized firmware ...
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... version of ROMs include: • System ROM (on page 82) • Option ROMs (on page 83) System ROM All ProLiant servers have a system ROM. Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days ...in advance of upcoming hardware and software changes on issues and resolve problems without taking servers offline. ProLiant servers support either redundant ROM or a ROM backup. A system reboot is referred to as a processor revision • Support new features...
... version of ROMs include: • System ROM (on page 82) • Option ROMs (on page 83) System ROM All ProLiant servers have a system ROM. Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days ...in advance of upcoming hardware and software changes on issues and resolve problems without taking servers offline. ProLiant servers support either redundant ROM or a ROM backup. A system reboot is referred to as a processor revision • Support new features...
Troubleshooting Guide
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... CD or DVD, HP Smart Update Firmware DVD, and the HP website (http://www.hp.com/support). System Halted." Firmware upgrades for ProLiant servers is available as a SoftPaq download from the Firmware Maintenance CD or DVD, Smart Update Firmware DVD, or a USB drive key. For .../support). 2. HP Smart Update Manager deployment The HP SUM utility is usable on ProLiant servers: • ROMPaq Diskette A Windows-based utility to create a bootable 1.44-MB diskette that can be flashed. 4. Boot the server from the HP website (http://www.hp.com/support). Software tools and solutions 85...
... CD or DVD, HP Smart Update Firmware DVD, and the HP website (http://www.hp.com/support). System Halted." Firmware upgrades for ProLiant servers is available as a SoftPaq download from the Firmware Maintenance CD or DVD, Smart Update Firmware DVD, or a USB drive key. For .../support). 2. HP Smart Update Manager deployment The HP SUM utility is usable on ProLiant servers: • ROMPaq Diskette A Windows-based utility to create a bootable 1.44-MB diskette that can be flashed. 4. Boot the server from the HP website (http://www.hp.com/support). Software tools and solutions 85...
Troubleshooting Guide
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...ROM does not support the new stepping processor, the system does not display any standard ROM flash mechanism. System ROM for HP servers contains the Intel® microcode, also called processor support code, that ships with the processor. To maintain support and uptime,... For information on Intel® processors, you choose to previous steppings. Software tools and solutions 87 Select the Maintenance tab. HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of processors. Unsupported processor stepping with Intel...
...ROM does not support the new stepping processor, the system does not display any standard ROM flash mechanism. System ROM for HP servers contains the Intel® microcode, also called processor support code, that ships with the processor. To maintain support and uptime,... For information on Intel® processors, you choose to previous steppings. Software tools and solutions 87 Select the Maintenance tab. HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of processors. Unsupported processor stepping with Intel...