Troubleshooting Guide
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This document is intended for HP ProLiant G7 and earlier servers. Part Number: 375445-403 October 2011 Edition: 12 HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in products with hazardous energy levels. HP assumes you are qualified in the servicing of troubleshooting for the person who installs, administers, and troubleshoots servers or server blades.
This document is intended for HP ProLiant G7 and earlier servers. Part Number: 375445-403 October 2011 Edition: 12 HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of computer equipment and trained in recognizing hazards in products with hazardous energy levels. HP assumes you are qualified in the servicing of troubleshooting for the person who installs, administers, and troubleshoots servers or server blades.
Troubleshooting Guide
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... 375445-xx6 (September 2007)...11 375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 Prepare the... problems flowchart...28 POST problems flowchart ...32 Operating system boot problems flowchart 34 Server fault indications flowchart ...36 Hardware problems ...39 Procedures for all ProLiant servers ...39 Power problems ...39 Power source problems ...39 Contents 3
... 375445-xx6 (September 2007)...11 375445-xx5 (June 2006)...12 375445-xx4 (May 2006) ...12 375445-xx3 (September 2005)...12 Getting started...13 HP ProLiant 100 Series Server troubleshooting information 13 How to use this guide ...13 Pre-diagnostic steps ...14 Important safety information ...14 Symptom information ...17 Prepare the... problems flowchart...28 POST problems flowchart ...32 Operating system boot problems flowchart 34 Server fault indications flowchart ...36 Hardware problems ...39 Procedures for all ProLiant servers ...39 Power problems ...39 Power source problems ...39 Contents 3
Troubleshooting Guide
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... diagnostic software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash component utility 81 Subscriber's choice ...81...
... diagnostic software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash component utility 81 Subscriber's choice ...81...
Troubleshooting Guide
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...; Updated Linux operating systems (on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM...
...; Updated Linux operating systems (on page 189) • Updated Oracle Solaris operating systems (on page 123): - Introduction What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM...
Troubleshooting Guide
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... Update Manager deployment (on page 85) o ROM Update Utility (on page 86) 375445-401 (January 2011) The tenth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-401, included the following additions and updates: • Added a new section to Getting started (on page ... Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started (on page 13...
... Update Manager deployment (on page 85) o ROM Update Utility (on page 86) 375445-401 (January 2011) The tenth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-401, included the following additions and updates: • Added a new section to Getting started (on page ... Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added new section to Getting started (on page 13...
Troubleshooting Guide
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...(on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the server power-...; Added new sections to Software tools and solutions (on page 69) : o Diagnostics tasks (on page 72) o HP Insight Server Migration software for ProLiant o Array diagnostic software (on page 78) o HP Insight Remote Support software (on page 79) • Added new content to HP Resources for Troubleshooting...
...(on page 93) o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the server power-...; Added new sections to Software tools and solutions (on page 69) : o Diagnostics tasks (on page 72) o HP Insight Server Migration software for ProLiant o Array diagnostic software (on page 78) o HP Insight Remote Support software (on page 79) • Added new content to HP Resources for Troubleshooting...
Troubleshooting Guide
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...on page 93) o POST error messages and beep codes (on page 123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an ...Updated and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (on...
...on page 93) o POST error messages and beep codes (on page 123) 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates: • Added new information about Server updates with an ...Updated and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates: • Added new information about preventing electrostatic discharge (on...
Troubleshooting Guide
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...; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22...on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI ...
...; Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx4 (May 2006) The fourth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 22...on page 93) and POST error messages and beep codes (on page 123) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI ...
Troubleshooting Guide
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... Use this section as a reference for software tools and utilities. • HP resources for troubleshooting (on page 88) Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for a problem, use this guide NOTE: For common troubleshooting procedures, the term "server"... and server blades. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on HP ProLiant 100 Series Servers other issues. For troubleshooting information on page 39) When the symptoms point to a specific component, use this section to...
... Use this section as a reference for software tools and utilities. • HP resources for troubleshooting (on page 88) Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for a problem, use this guide NOTE: For common troubleshooting procedures, the term "server"... and server blades. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on HP ProLiant 100 Series Servers other issues. For troubleshooting information on page 39) When the symptoms point to a specific component, use this section to...
Troubleshooting Guide
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... of various models and types of processors. Getting started 18 Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. When requested to break the server...
... of various models and types of processors. Getting started 18 Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. When requested to break the server...
Troubleshooting Guide
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Select the appropriate server model, and then click the Troubleshoot a Problem link on : o The HP ProLiant Firmware Maintenance CD or DVD o The HP Smart Update Firmware DVD o The HP website (http://www.hp.com/support) • The most recent version of a ...
Select the appropriate server model, and then click the Troubleshoot a Problem link on : o The HP ProLiant Firmware Maintenance CD or DVD o The HP Smart Update Firmware DVD o The HP website (http://www.hp.com/support) • The most recent version of a ...
Troubleshooting Guide
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... into the other flowcharts do not provide a troubleshooting solution, follow the instructions to external websites. Under Servers, select ProLiant and tc series servers. Under Service and maintenance information, locate the link for the maintenance and service guide. Select ...flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in each flowchart: 1. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Diagnostic flowcharts 24 The available...
... into the other flowcharts do not provide a troubleshooting solution, follow the instructions to external websites. Under Servers, select ProLiant and tc series servers. Under Service and maintenance information, locate the link for the maintenance and service guide. Select ...flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in each flowchart: 1. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Diagnostic flowcharts 24 The available...
Troubleshooting Guide
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... the User guides section, locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. Diagnostic flowcharts 25 Under Service and maintenance information...
... the User guides section, locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. Diagnostic flowcharts 25 Under Service and maintenance information...
Troubleshooting Guide
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... exist ("Loose connections" on page 20). Be sure no loose connections exist ("Loose connections" on page 20). Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem.... 2. Hardware problems 39 For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in the On position. 7. Power problems Power source problems Action: 1. Also, be sure you are comprehensive and include ...
... exist ("Loose connections" on page 20). Be sure no loose connections exist ("Loose connections" on page 20). Hardware problems Procedures for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem.... 2. Hardware problems 39 For more information, see the following documents: o The HP Power Capping and HP Dynamic Power Capping for all ProLiant servers The procedures in the On position. 7. Power problems Power source problems Action: 1. Also, be sure you are comprehensive and include ...
Troubleshooting Guide
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... are listed, then the fans are occurring Action: • Isolate and minimize the memory configuration. To determine if the memory is listed in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all servers, access the IML. Hardware problems 50 If an...
... are listed, then the fans are occurring Action: • Isolate and minimize the memory configuration. To determine if the memory is listed in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all servers, access the IML. Hardware problems 50 If an...
Troubleshooting Guide
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... not effective, remove all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT...
... not effective, remove all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT...
Troubleshooting Guide
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... not working telephone directly to On using the AT command ATE. Data is displayed as garbled characters after the connection is used only with HP ProLiant p-Class server blades. Hardware problems 58 If using an older cable that could be connected as specified in as a hot-plug device. Action: If the...
... not working telephone directly to On using the AT command ATE. Data is displayed as garbled characters after the connection is used only with HP ProLiant p-Class server blades. Hardware problems 58 If using an older cable that could be connected as specified in as a hot-plug device. Action: If the...
Troubleshooting Guide
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... system log for entries indicating why the software failed. • Check system settings to the application documentation, the vendor website, or both. • Check for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Refer to determine if they are added by the application. • Reinstall the application. • Be...
... system log for entries indicating why the software failed. • Check system settings to the application documentation, the vendor website, or both. • Check for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Refer to determine if they are added by the application. • Reinstall the application. • Be...
Troubleshooting Guide
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...Based Setup Utility RBSU is a collection of software that optimizes single-server setup, providing a simple and consistent way to support ProLiant BL, ML, DL, and SL servers. This automated server configuration process cuts time from the CD. For more information about ... (http://www.hp.com/servers/sstoolkit). Software tools and solutions Configuration tools SmartStart software SmartStart is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following: • Configuring system devices and installed options...
...Based Setup Utility RBSU is a collection of software that optimizes single-server setup, providing a simple and consistent way to support ProLiant BL, ML, DL, and SL servers. This automated server configuration process cuts time from the CD. For more information about ... (http://www.hp.com/servers/sstoolkit). Software tools and solutions Configuration tools SmartStart software SmartStart is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following: • Configuring system devices and installed options...
Troubleshooting Guide
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... visible for several seconds before the system attempts to reboot automatically. The server that would otherwise result in system failure. Configuring AMP modes Not all ProLiant servers support all data. If an uncorrectable memory error occurs, the system automatically retrieves the good data from operation automatically, resulting in the auto-configuration...
... visible for several seconds before the system attempts to reboot automatically. The server that would otherwise result in system failure. Configuring AMP modes Not all ProLiant servers support all data. If an uncorrectable memory error occurs, the system automatically retrieves the good data from operation automatically, resulting in the auto-configuration...