Administration Guide
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... Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85 Routing an Inbound Call to the Auto Attendant 85 Routing ...an Inbound Call to a Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting ...
... Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85 Routing an Inbound Call to the Auto Attendant 85 Routing ...an Inbound Call to a Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting ...
Administration Guide
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... ensure smooth handling of all inbound and outbound calls, and ease of use. • "Configuring SPA9000 FXS Ports," on page 57 • "Configuring Line Interfaces on the SPA9000," on page 58 • "Configuring Dial Plans," on page 66 • "Managing the Line Selection for Outbound Calls,"... Caller ID Settings for Outgoing Calls," on page 82 • "Call Forwarding Support on SPA9000," on page 82 • "Call Transfer Support on SPA9000," on page 84 • "Managing Inbound Calls with the Contact List," on page 85 • "Managing Inbound Calls with Hunt Groups," on page 92 •...
... ensure smooth handling of all inbound and outbound calls, and ease of use. • "Configuring SPA9000 FXS Ports," on page 57 • "Configuring Line Interfaces on the SPA9000," on page 58 • "Configuring Dial Plans," on page 66 • "Managing the Line Selection for Outbound Calls,"... Caller ID Settings for Outgoing Calls," on page 82 • "Call Forwarding Support on SPA9000," on page 82 • "Call Transfer Support on SPA9000," on page 84 • "Managing Inbound Calls with the Contact List," on page 85 • "Managing Inbound Calls with Hunt Groups," on page 92 •...
Administration Guide
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...: Enter an extension number of the SPA9000. STEP 4 Enter the Dial Plan settings, as Receptionist Area Fax Machine. See "Configuring Dial Plans," on Hold." See Chapter 6, "Configuring Music on page 66. A port also can use of this extension number to add the analog phone to the contact list, hunt groups, and shared line...
...: Enter an extension number of the SPA9000. STEP 4 Enter the Dial Plan settings, as Receptionist Area Fax Machine. See "Configuring Dial Plans," on Hold." See Chapter 6, "Configuring Music on page 66. A port also can use of this extension number to add the analog phone to the contact list, hunt groups, and shared line...
Administration Guide
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...for the Auto Attendant. Service Provider will indicate the setting of any additional parameter for Line 4). • Contact List: The default value is registered. SPA9000 Voice System Administration Guide 59 STEP 5 Click Submit All Changes. Configuring Phone Lines and Calling Routing Behavior Configuring ...Line Interfaces on your ITSP account SPA9000 Voice > Line • SIP Port: You can configure the contact list. Each line must have a unique SIP port (5060 for Line 1, 5061 for Line 2, 5062 ...
...for the Auto Attendant. Service Provider will indicate the setting of any additional parameter for Line 4). • Contact List: The default value is registered. SPA9000 Voice System Administration Guide 59 STEP 5 Click Submit All Changes. Configuring Phone Lines and Calling Routing Behavior Configuring ...Line Interfaces on your ITSP account SPA9000 Voice > Line • SIP Port: You can configure the contact list. Each line must have a unique SIP port (5060 for Line 1, 5061 for Line 2, 5062 ...
Administration Guide
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...configure the SPA400. For more information, see "Configuring a SPA400 to all . • Set CFWD Bridge Mode to Interoperate with the Contact List," on page111. SPA9000 Voice System Administration Guide 62 Then you make changes in the settings. STEP 6 Proceed as needed: • If you are using this...This setting ensures that the SPA9000 and the SPA400 voice mail server are using this SPA400 for PSTN Access," on page 85. Each line must have a unique SIP port (5060 for Line 1, 5061 for Line 2, 5062 for Line 3, 5064 for Line 4). • Contact List: The default value is...
...configure the SPA400. For more information, see "Configuring a SPA400 to all . • Set CFWD Bridge Mode to Interoperate with the Contact List," on page111. SPA9000 Voice System Administration Guide 62 Then you make changes in the settings. STEP 6 Proceed as needed: • If you are using this...This setting ensures that the SPA9000 and the SPA400 voice mail server are using this SPA400 for PSTN Access," on page 85. Each line must have a unique SIP port (5060 for Line 1, 5061 for Line 2, 5062 for Line 3, 5064 for Line 4). • Contact List: The default value is...
Administration Guide
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...more than one client station, call from called party, then INVITEs the target NOTE When an incoming call forward is not performed. SPA9000 Voice System Administration Guide 83 Sends 200 to caller, then blind REFERs caller to calling external number ACKs the 302 from called party.... Phone Lines and Calling Routing Behavior Call Forwarding Support on SPA9000 4 SPA9000 supports the call to be forwarded to voicemail or another client station when it is not picked up, you wish the call forward scenarios listed in the Contact List. ACKs the 302 from called party. Then INVITEs the ...
...more than one client station, call from called party, then INVITEs the target NOTE When an incoming call forward is not performed. SPA9000 Voice System Administration Guide 83 Sends 200 to caller, then blind REFERs caller to calling external number ACKs the 302 from called party.... Phone Lines and Calling Routing Behavior Call Forwarding Support on SPA9000 4 SPA9000 supports the call to be forwarded to voicemail or another client station when it is not picked up, you wish the call forward scenarios listed in the Contact List. ACKs the 302 from called party. Then INVITEs the ...
Administration Guide
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... Attendant By default, all inbound calls are routed to the Contact List that asks the caller to client stations by using a Contact List. SPA9000 Voice System Administration Guide 85 Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Managing Inbound Calls with the Contact List You can route an inbound call to a receptionist or...
... Attendant By default, all inbound calls are routed to the Contact List that asks the caller to client stations by using a Contact List. SPA9000 Voice System Administration Guide 85 Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Managing Inbound Calls with the Contact List You can route an inbound call to a receptionist or...
Administration Guide
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...on this line interface causes station 100 and station 104 to ring. NOTE The list of extension numbers may include * to indicate an "or" condition. SPA9000 Voice System Administration Guide 86 The receptionist answers the call to 972-555-0156 causes... a single wildcard character. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Example Contact List Rules The following examples show rules that voice mail is used in the Contact List (SPA9000 Voice > Line N page > Subscriber Information section). • Routing calls to a receptionist ...
...on this line interface causes station 100 and station 104 to ring. NOTE The list of extension numbers may include * to indicate an "or" condition. SPA9000 Voice System Administration Guide 86 The receptionist answers the call to 972-555-0156 causes... a single wildcard character. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Example Contact List Rules The following examples show rules that voice mail is used in the Contact List (SPA9000 Voice > Line N page > Subscriber Information section). • Routing calls to a receptionist ...
Administration Guide
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...can provide a block of the incoming INVITE while the request-URI is 20 seconds. • Routing a call with the Contact List 4 • Routing calls to a station and forwarding unanswered calls to voice mail EXAMPLE 1: 5300, cfwd=vm25300 An .... The time interval is determined by the value Cfwd No Ans Delay field, which is located below the Contact List field. If the call is 20 seconds. The default value is forwarded to the voice mail server on line... an external incoming call is forwarded to the Auto Attendant. SPA9000 Voice System Administration Guide 87
...can provide a block of the incoming INVITE while the request-URI is 20 seconds. • Routing a call with the Contact List 4 • Routing calls to a station and forwarding unanswered calls to voice mail EXAMPLE 1: 5300, cfwd=vm25300 An .... The time interval is determined by the value Cfwd No Ans Delay field, which is located below the Contact List field. If the call is 20 seconds. The default value is forwarded to the voice mail server on line... an external incoming call is forwarded to the Auto Attendant. SPA9000 Voice System Administration Guide 87
Administration Guide
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...in the SPA9000 Voice System, without passing through the Auto Attendant or the receptionist. Table 1, "DID-to dedicated private extensions. For the first example above, these two fields are embedded in the TO header with a configurable parameter name, such as didn. EXAMPLE Contact List Rule:...4089993003 You can be indicated as a parameter in the INVITE message. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE SIP Header 1: INVITE sip:[email protected] SIP/2.0 To: Alternatively, the DID number can identify the field to use ...
...in the SPA9000 Voice System, without passing through the Auto Attendant or the receptionist. Table 1, "DID-to dedicated private extensions. For the first example above, these two fields are embedded in the TO header with a configurable parameter name, such as didn. EXAMPLE Contact List Rule:...4089993003 You can be indicated as a parameter in the INVITE message. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE SIP Header 1: INVITE sip:[email protected] SIP/2.0 To: Alternatively, the DID number can identify the field to use ...
Administration Guide
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Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Table 1 DID-to-Extension Mapping Example DID number 408-555-5550 408-555-5551 408-555-5552 408-555-5553 408-555-5554 408-555-...; Please check with your Service Provider to confirm the availability of this feature and the correct DID number format, before proceeding with this configuration. SYNTAX: :+|:+|:+|:+ |: +|:+|:+|:+| :+| :+|:+|:+|:+| :+|:+|:+| SPA9000 Voice System Administration Guide 89
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Table 1 DID-to-Extension Mapping Example DID number 408-555-5550 408-555-5551 408-555-5552 408-555-5553 408-555-5554 408-555-...; Please check with your Service Provider to confirm the availability of this feature and the correct DID number format, before proceeding with this configuration. SYNTAX: :+|:+|:+|:+ |: +|:+|:+|:+| :+| :+|:+|:+|:+| :+|:+|:+| SPA9000 Voice System Administration Guide 89
Administration Guide
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The extension will not be the case during lunch time or after hours. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE: 4085555550:aa|4085555551:+101|4085555552:+102|4085555553:+10 3|4085555554:+104|4085555650:+500| • Enter a plus (+) or a minus (-) before the extension number to achieve the ... ensure that calls are handled. SYNTAX: :+,cfwd=|:+,cfwd=|:+,cfwd= EXAMPLE: 4085555550:aa|4085555551:+101,cfwd=aa|4085555552:+102|4085 555553:+103|4085555554:+104|4085555650:+500| SPA9000 Voice System Administration Guide 90
The extension will not be the case during lunch time or after hours. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE: 4085555550:aa|4085555551:+101|4085555552:+102|4085555553:+10 3|4085555554:+104|4085555650:+500| • Enter a plus (+) or a minus (-) before the extension number to achieve the ... ensure that calls are handled. SYNTAX: :+,cfwd=|:+,cfwd=|:+,cfwd= EXAMPLE: 4085555550:aa|4085555551:+101,cfwd=aa|4085555552:+102|4085 555553:+103|4085555554:+104|4085555650:+500| SPA9000 Voice System Administration Guide 90
Administration Guide
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... verify that elapse before a call is 383 characters. SPA9000 Voice > Line: Subscriber Information STEP 4 Enter the desired rules in the Contact List field. The SPA9000 reboots. SPA9000 Voice System Administration Guide 91 STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with the Contact List 4 Entering a Contact List Rule Use the following procedure to the Subscriber Information...
... verify that elapse before a call is 383 characters. SPA9000 Voice > Line: Subscriber Information STEP 4 Enter the desired rules in the Contact List field. The SPA9000 reboots. SPA9000 Voice System Administration Guide 91 STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with the Contact List 4 Entering a Contact List Rule Use the following procedure to the Subscriber Information...
Administration Guide
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... in this type of hunt rules: • Global Hunt Rule: The hunt rule applies to share and manage the call forward parameter from the Contact List is ignored; SPA9000 Voice System Administration Guide 92 A Hunt Group may ring several stations simultaneously, but allows multiple stations to all line interfaces. Enter this rule on...
... in this type of hunt rules: • Global Hunt Rule: The hunt rule applies to share and manage the call forward parameter from the Contact List is ignored; SPA9000 Voice System Administration Guide 92 A Hunt Group may ring several stations simultaneously, but allows multiple stations to all line interfaces. Enter this rule on...
Administration Guide
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...: extension:[name="name",]station[,station[,station [...]]],hunt=hrule[,cfwd=target] • Line-Specific Hunt Rule (Line N page > Subscriber Information section > Contact List field) SYNTAX: station[,station[,station[...]]],hunt=hrule; [,cfwd=target] Parameters • extension: An extension number for the hunt group • name:...is stopped at the beginning of seconds to answer, before choosing another station. al: All. SPA9000 Voice System Administration Guide 93 interval: The number of the list. algo: The hunt order. - ra: Random order. The system randomly chooses a station from ...
...: extension:[name="name",]station[,station[,station [...]]],hunt=hrule[,cfwd=target] • Line-Specific Hunt Rule (Line N page > Subscriber Information section > Contact List field) SYNTAX: station[,station[,station[...]]],hunt=hrule; [,cfwd=target] Parameters • extension: An extension number for the hunt group • name:...is stopped at the beginning of seconds to answer, before choosing another station. al: All. SPA9000 Voice System Administration Guide 93 interval: The number of the list. algo: The hunt order. - ra: Random order. The system randomly chooses a station from ...
Administration Guide
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If max is greater than interval, it represents the maximum number of the hunt, either hangs up or the call forward settings in the Contact List are ignored during hunting. When this hunt group is assigned an extension number (500) and is less than interval, it must be present and... is reached, the call is rejected or is forwarded to cycle through the hunt group. You cannot forward from one hunt group to the ITSP. SPA9000 Voice System Administration Guide 94 NOTE - If max is given a name, Sales. An incoming call , the device sends a 302 response to another hunt ...
If max is greater than interval, it represents the maximum number of the hunt, either hangs up or the call forward settings in the Contact List are ignored during hunting. When this hunt group is assigned an extension number (500) and is less than interval, it must be present and... is reached, the call is rejected or is forwarded to cycle through the hunt group. You cannot forward from one hunt group to the ITSP. SPA9000 Voice System Administration Guide 94 NOTE - If max is given a name, Sales. An incoming call , the device sends a 302 response to another hunt ...
Administration Guide
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... is routed to the PBX Parameters section. Scroll down to the next station in "next station" order (hunt=ne). After a total of the SPA9000. Find the Hunt Groups field. • Line-Specific Rule: Click Voice tab > Line N, where N is forwarded to a receptionist Global Rule:...phones reboot. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 • Resuming from a previous hunt with the Contact List, page 85. Creating a Hunt Rule Use the following procedure to station 102, and so on. For example, suppose that station 103 answered ...
... is routed to the PBX Parameters section. Scroll down to the next station in "next station" order (hunt=ne). After a total of the SPA9000. Find the Hunt Groups field. • Line-Specific Rule: Click Voice tab > Line N, where N is forwarded to a receptionist Global Rule:...phones reboot. Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 • Resuming from a previous hunt with the Contact List, page 85. Creating a Hunt Rule Use the following procedure to station 102, and so on. For example, suppose that station 103 answered ...
Administration Guide
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...using this SPA400 for voice mail service, continue to "Configuring a SPA400 for Voice Mail Service," on a line that the settings on the Voice page. SPA9000 Voice System Administration Guide 111 Administering the SPA400 and Voice Mail Service Configuring a SPA400 for PSTN Access Typically, there is no need to change the... the Registration Status is Registered. Click Voice tab > Info. Configuring a SPA400 for PSTN Access 5 line. STEP 12 Click Save Settings. Scroll down to the Contact List. The call is essential that you are compatible with Advanced settings.
...using this SPA400 for voice mail service, continue to "Configuring a SPA400 for Voice Mail Service," on a line that the settings on the Voice page. SPA9000 Voice System Administration Guide 111 Administering the SPA400 and Voice Mail Service Configuring a SPA400 for PSTN Access Typically, there is no need to change the... the Registration Status is Registered. Click Voice tab > Info. Configuring a SPA400 for PSTN Access 5 line. STEP 12 Click Save Settings. Scroll down to the Contact List. The call is essential that you are compatible with Advanced settings.
Administration Guide
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...of voice mail at all . When prompted for an extension, press 8. NOTE The Contact List for this SPA400 unit. If you followed the instructions in the procedure "Configuring a SPA400 to Interoperate with the SPA9000," on page108, you for a password, enter the password. STEP 5 Copy and ...string into the site from an external number. For more information about AA Dial Plans, refer to the Auto Attendant Parameters section. The SPA9000 and the phones reboot. d. Administering the SPA400 and Voice Mail Service Configuring a SPA400 for Voice Mail Service 5 STEP 3 Scroll down...
...of voice mail at all . When prompted for an extension, press 8. NOTE The Contact List for this SPA400 unit. If you followed the instructions in the procedure "Configuring a SPA400 to Interoperate with the SPA9000," on page108, you for a password, enter the password. STEP 5 Copy and ...string into the site from an external number. For more information about AA Dial Plans, refer to the Auto Attendant Parameters section. The SPA9000 and the phones reboot. d. Administering the SPA400 and Voice Mail Service Configuring a SPA400 for Voice Mail Service 5 STEP 3 Scroll down...
Administration Guide
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... By default, the DayTime AA settings are configured on this list, so the Auto Attendant picks up to valid or invalid user inputs. SPA9000 Voice System Administration Guide 132 By default, the Auto Attendant is identified in the Contact List for daytime, nighttime, and weekend/holiday. For more information..., you can activate different AA scripts for the Auto Attendant," on the Voice > Line N page, Subscriber Information section, Contact List field. Configuring the Auto Attendant How the Auto Attendant Works 7 The Auto Attendant relies upon the following components: •...
... By default, the DayTime AA settings are configured on this list, so the Auto Attendant picks up to valid or invalid user inputs. SPA9000 Voice System Administration Guide 132 By default, the Auto Attendant is identified in the Contact List for daytime, nighttime, and weekend/holiday. For more information..., you can activate different AA scripts for the Auto Attendant," on the Voice > Line N page, Subscriber Information section, Contact List field. Configuring the Auto Attendant How the Auto Attendant Works 7 The Auto Attendant relies upon the following components: •...