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... Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment ..., and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and Administrator Accounts 29 SPA9000 Voice System Administration Guide i
... Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment ..., and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and Administrator Accounts 29 SPA9000 Voice System Administration Guide i
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... Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR ...Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56 Configuring SPA9000 FXS Ports 57 SPA9000 Voice System Administration Guide ii
... Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR ...Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56 Configuring SPA9000 FXS Ports 57 SPA9000 Voice System Administration Guide ii
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Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)... 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85... for Hunt Rules 94 Creating a Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)... 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85... for Hunt Rules 94 Creating a Hunt Rule 96 Managing Inbound Calls with Shared Line Appearances 98 SPA9000 Voice System Administration Guide iii
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... SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Configuring the SPA400 Network Connection Saving or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for... Line 98 102 103 104 105 106 107 108 111 112 112 113 116 119 121 122 125 125 125 126 127 127 129 130 SPA9000 Voice System Administration Guide iv
... SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Configuring the SPA400 Network Connection Saving or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for... Line 98 102 103 104 105 106 107 108 111 112 112 113 116 119 121 122 125 125 125 126 127 127 129 130 SPA9000 Voice System Administration Guide iv
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... Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method 163 Appendix A: Advanced Topics in SPA9000 Administration 165 Technology Background 165 Session Initiation Protocol 166 SPA9000 Media Proxy 167 SPA9000 Voice System Administration Guide v
... Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice Mail Prompts 160 Localizing the SPA400 Call Disconnect Tones 161 Localizing the SPA400 Caller ID Method 163 Appendix A: Advanced Topics in SPA9000 Administration 165 Technology Background 165 Session Initiation Protocol 166 SPA9000 Media Proxy 167 SPA9000 Voice System Administration Guide v
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... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection ... Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180 180 182 183 183...
... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection ... Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180 180 182 183 183...
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System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
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About This Document Preface Purpose The SPA9000 Voice System Administration Guide is written for Cisco SPA products SPA9000 Voice System Administration Guide ix NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. This guide focuses primarily on page 276. See "Related Documentation" in PDF Files," on page xiii This document...
About This Document Preface Purpose The SPA9000 Voice System Administration Guide is written for Cisco SPA products SPA9000 Voice System Administration Guide ix NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. This guide focuses primarily on page 276. See "Related Documentation" in PDF Files," on page xiii This document...
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... number in the following firmware releases (and higher versions). Please consult with the service provider for specific service parameters. Firmware This guide describes the features that are available in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x
... number in the following firmware releases (and higher versions). Please consult with the service provider for specific service parameters. Firmware This guide describes the features that are available in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x
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... region. This chapter introduces you through the process of the SPA9000." SPA9000 Voice System Administration Guide xi This chapter introduces you to ensure that you to the SPA9000 Voice System by using the SPA9000 administration web server and the Interactive Voice Response Unit. Preface Organization The information in SPA9000 Administration" This appendix provides more detailed technical information for ITSP...
... region. This chapter introduces you through the process of the SPA9000." SPA9000 Voice System Administration Guide xi This chapter introduces you to ensure that you to the SPA9000 Voice System by using the SPA9000 administration web server and the Interactive Voice Response Unit. Preface Organization The information in SPA9000 Administration" This appendix provides more detailed technical information for ITSP...
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...help you and your customer obtain the full benefits of the SPA9000 Voice System. SPA9000 Voice System Administration Guide xii Appendix C, "SPA400 Field This appendix describes the fields on each page of the SPA9000 administration web server. Document Conventions The following table describes the typographic ...The name of a page, section, or field in this guide. Preface Chapter Description Appendix B, "SPA9000 Field Reference" This appendix describes the fields on each page Reference" of the SPA400 administration web server. Appendix D, "Where to Go From Here" This...
...help you and your customer obtain the full benefits of the SPA9000 Voice System. SPA9000 Voice System Administration Guide xii Appendix C, "SPA400 Field This appendix describes the fields on each page of the SPA9000 administration web server. Document Conventions The following table describes the typographic ...The name of a page, section, or field in this guide. Preface Chapter Description Appendix B, "SPA9000 Field Reference" This appendix describes the fields on each page Reference" of the SPA400 administration web server. Appendix D, "Where to Go From Here" This...
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... of the term. STEP 4 Acrobat displays the first instance of the Acrobat toolbar. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only. SPA9000 Voice System Administration Guide xiii You can perform the following tasks: • Search an individual PDF file. • Search multiple PDF files at...
... of the term. STEP 4 Acrobat displays the first instance of the Acrobat toolbar. Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as Whole Words Only. SPA9000 Voice System Administration Guide xiii You can perform the following tasks: • Search an individual PDF file. • Search multiple PDF files at...
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..., or click the arrow next to be open. From the drop-down box, choose Browse for terms in multiple PDF files that you want . c. SPA9000 Voice System Administration Guide xiv STEP 3 In the Search window, complete the following steps: a. Preface Finding Text in Multiple PDF Files The Search window lets you search for...
..., or click the arrow next to be open. From the drop-down box, choose Browse for terms in multiple PDF files that you want . c. SPA9000 Voice System Administration Guide xiv STEP 3 In the Search window, complete the following steps: a. Preface Finding Text in Multiple PDF Files The Search window lets you search for...
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SPA9000 Voice System Administration Guide xv For more information about the Find and Search functions, see the Adobe Acrobat online help. Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.
SPA9000 Voice System Administration Guide xv For more information about the Find and Search functions, see the Adobe Acrobat online help. Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.
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... you to take advantage of low calling rates. At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. SPA9000 Voice System Administration Guide 16 With the SPA400, the SPA9000 Voice System can subscribe to ITSP services to the SPA9000 Voice System by describing the components and presenting several deployment scenarios...
... you to take advantage of low calling rates. At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more about a typical deployment. SPA9000 Voice System Administration Guide 16 With the SPA400, the SPA9000 Voice System can subscribe to ITSP services to the SPA9000 Voice System by describing the components and presenting several deployment scenarios...
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... provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can be configured on each line interface. SPA9000 Voice System Administration Guide 17 A different ITSP account can be configured in any combination for the music on a single line interface. Getting Started Introduction to...
... provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can be configured on each line interface. SPA9000 Voice System Administration Guide 17 A different ITSP account can be configured in any combination for the music on a single line interface. Getting Started Introduction to...
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...according to the rules that are possible. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on page 22 SPA9000 Voice System Administration Guide 18 Deployment Scenarios The SPA9000 Voice System can be connected to PSTN or ISDN...phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide. Each SPA400 occupies one of many small businesses. Various deployment scenarios are connected to the SPA9000. IP Phones and Accessories The SPA9000 Voice System supports any of...
...according to the rules that are possible. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on page 22 SPA9000 Voice System Administration Guide 18 Deployment Scenarios The SPA9000 Voice System can be connected to PSTN or ISDN...phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide. Each SPA400 occupies one of many small businesses. Various deployment scenarios are connected to the SPA9000. IP Phones and Accessories The SPA9000 Voice System supports any of...
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Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 19 The SPA9000 Voice System is not using VoIP services. Up to the two phone ports on the SPA9000.
Getting Started Deployment Scenarios 1 PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Optionally, analog phones or fax machines (not illustrated) can be connected to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 19 The SPA9000 Voice System is not using VoIP services. Up to the two phone ports on the SPA9000.
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The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 20 Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP.
The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. SPA9000 Voice System Administration Guide 20 Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. Getting Started Deployment Scenarios 1 ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP.
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... example, to receive calls to a legacy telephone number or to 16 IP phones can be installed. This customer also prefers local voice mail service. SPA9000 Voice System Administration Guide 21 Up to place outbound calls in the local area). Getting Started Deployment Scenarios 1 ITSP Service, PSTN Access and Local Voice Mail In this...
... example, to receive calls to a legacy telephone number or to 16 IP phones can be installed. This customer also prefers local voice mail service. SPA9000 Voice System Administration Guide 21 Up to place outbound calls in the local area). Getting Started Deployment Scenarios 1 ITSP Service, PSTN Access and Local Voice Mail In this...