Administration Guide
Page 2
Contents Chapter 1: Getting Started 12 Overview of the Phones 12 Cisco SPA500S Attendant Console 13 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems... File 30 Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 30 Chapter 2: Configuring Lines and Extensions 34 Configuring Lines 34 Shared Line Appearances 34 Configuring a Line 35 Configuring Shared Line Appearance 36 Configuring Call Appearance Per Line 37 Cisco Small Business SPA300 Series, SPA500 Series...
Contents Chapter 1: Getting Started 12 Overview of the Phones 12 Cisco SPA500S Attendant Console 13 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems... File 30 Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 30 Chapter 2: Configuring Lines and Extensions 34 Configuring Lines 34 Shared Line Appearances 34 Configuring a Line 35 Configuring Shared Line Appearance 36 Configuring Call Appearance Per Line 37 Cisco Small Business SPA300 Series, SPA500 Series...
Administration Guide
Page 3
... for Voice Mail) 50 Customizing the Startup Screen 50 Changing the Display Background (Cisco SPA300 Series and Cisco SPA500 Series) 52 Configuring the Screen Saver 53 Configuring the LCD Contrast 55 Configuring Back Light Settings (Cisco SPA525G/525G2) 56 Configuring Linksys Key System Parameters 56 Enabling Call Features 57 Enabling Anonymous Call and Caller ID Blocking Services...
... for Voice Mail) 50 Customizing the Startup Screen 50 Changing the Display Background (Cisco SPA300 Series and Cisco SPA500 Series) 52 Configuring the Screen Saver 53 Configuring the LCD Contrast 55 Configuring Back Light Settings (Cisco SPA525G/525G2) 56 Configuring Linksys Key System Parameters 56 Enabling Call Features 57 Enabling Anonymous Call and Caller ID Blocking Services...
Administration Guide
Page 4
... Mobile Phone 83 Enabling SMS Messaging 84 Enabling the Web Server 86 Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 87 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration ...64 Customizing Phone Softkeys 65 Programmable Softkeys 69 Configuration Example 70 Configuring the Message Waiting Indicator 72 Configuring Ring Tones 72 Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 74 User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 74 Creating and Uploading Ring Tones...
... Mobile Phone 83 Enabling SMS Messaging 84 Enabling the Web Server 86 Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 87 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration ...64 Customizing Phone Softkeys 65 Programmable Softkeys 69 Configuration Example 70 Configuring the Message Waiting Indicator 72 Configuring Ring Tones 72 Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 74 User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 74 Creating and Uploading Ring Tones...
Administration Guide
Page 5
... of DND and CEWD Using the Configuration File 94 Configuring Broadsoft ACD Support 94 Configuring Broadsoft ACD Support Using the Configuration Utility 95 Configuring Broadsoft ACD Support Using the Configuration File 95 Configuring XML Services 95 Configuring Music On Hold 98 Configuring Extension Mobility 98 Configuring Video Surveillance on the Cisco SPA525G/525G2 99 Configuring the User Name and Account on a Per...
... of DND and CEWD Using the Configuration File 94 Configuring Broadsoft ACD Support 94 Configuring Broadsoft ACD Support Using the Configuration Utility 95 Configuring Broadsoft ACD Support Using the Configuration File 95 Configuring XML Services 95 Configuring Music On Hold 98 Configuring Extension Mobility 98 Configuring Video Surveillance on the Cisco SPA525G/525G2 99 Configuring the User Name and Account on a Per...
Administration Guide
Page 6
... Bandwidth Requirements Factors Affecting Voice Quality SIP Publish Signaling Improvements Configuring Voice Codecs Configuring Domain and Internet Settings Configuring Restricted Access Domains Configuring DHCP, Static IP, and PPPoE Information Setting a Static IP Address Configuring Power Settings Configuring PPPoE Settings (Cisco SPA525G/525G2 only) Setting Optional Network Parameters Configuring VLAN Settings for IP Phones 133 133 134 134 135...
... Bandwidth Requirements Factors Affecting Voice Quality SIP Publish Signaling Improvements Configuring Voice Codecs Configuring Domain and Internet Settings Configuring Restricted Access Domains Configuring DHCP, Static IP, and PPPoE Information Setting a Static IP Address Configuring Power Settings Configuring PPPoE Settings (Cisco SPA525G/525G2 only) Setting Optional Network Parameters Configuring VLAN Settings for IP Phones 133 133 134 134 135...
Administration Guide
Page 7
... User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series) 177 Using HTTPS 178 Server Certificates 178 Client Certificates 179 Obtaining a Server Certificate 179 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6 Contents Configuring Cisco Discovery Protocol (CDP) 151 Configuring Link Layer Discovery Protocol for Media Endpoint Devices...
... User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series) 177 Using HTTPS 178 Server Certificates 178 Client Certificates 179 Obtaining a Server Certificate 179 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6 Contents Configuring Cisco Discovery Protocol (CDP) 151 Configuring Link Layer Discovery Protocol for Media Endpoint Devices...
Administration Guide
Page 8
... 181 Call Progress Tones 184 Distinctive Ring Patterns 184 Control Timer Values (sec) 186 Configuring Supplementary Services (Star Codes) 187 Entering Star Code Values 187 Activating or Deactivating Supplementary Services 191 Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 192 Bonus Services Announcement description 192 Outbound Call Codec Selection Codes 194...
... 181 Call Progress Tones 184 Distinctive Ring Patterns 184 Control Timer Values (sec) 186 Configuring Supplementary Services (Star Codes) 187 Entering Star Code Values 187 Activating or Deactivating Supplementary Services 191 Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 192 Bonus Services Announcement description 192 Outbound Call Codec Selection Codes 194...
Administration Guide
Page 9
... the Control Timers Chapter 9: Configuring the Cisco SPA500S Attendant Console Cisco SPA500S Features Setting Up the Cisco SPA500S Attendant Console Configuring the Cisco SPA 9000 for the Cisco SPA500S Configuring the BroadSoft Server for the Cisco SPA500S Configuring the Asterisk Server for the Cisco SPA500S Configuring the Cisco SPA500S Unit/Key Configuration Scripts Assigning Cisco SPA500S LEDs to Phone Extensions Cisco SPA 9000 Syntax BroadSoft syntax...
... the Control Timers Chapter 9: Configuring the Cisco SPA500S Attendant Console Cisco SPA500S Features Setting Up the Cisco SPA500S Attendant Console Configuring the Cisco SPA 9000 for the Cisco SPA500S Configuring the BroadSoft Server for the Cisco SPA500S Configuring the Asterisk Server for the Cisco SPA500S Configuring the Cisco SPA500S Unit/Key Configuration Scripts Assigning Cisco SPA500S LEDs to Phone Extensions Cisco SPA 9000 Syntax BroadSoft syntax...
Administration Guide
Page 10
... Tab System Configuration Internet Connection Type and Static IP Settings Power Settings (SPA50X/) PPPoE Settings (Cisco SPA525G/525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G/525G2 Only) Bluetooth Settings (Cisco SPA525G/525G2 Only) VPN Settings (Cisco SPA525G/525G2...Vertical Service Activation Codes Vertical Service Announcement Codes Outbound Call Codec Selection Codes Time (Cisco SPA525G/525G2 Only) Language (Cisco SPA525G/525G2 Only) Miscellaneous Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide Contents 235...
... Tab System Configuration Internet Connection Type and Static IP Settings Power Settings (SPA50X/) PPPoE Settings (Cisco SPA525G/525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G/525G2 Only) Bluetooth Settings (Cisco SPA525G/525G2 Only) VPN Settings (Cisco SPA525G/525G2...Vertical Service Activation Codes Vertical Service Announcement Codes Outbound Call Codec Selection Codes Time (Cisco SPA525G/525G2 Only) Language (Cisco SPA525G/525G2 Only) Miscellaneous Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide Contents 235...
Administration Guide
Page 11
... General 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 BroadSoft ...Feature Settings 309 Proxy and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP ...
... General 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 BroadSoft ...Feature Settings 309 Proxy and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP ...
Administration Guide
Page 13
... headset, or a speaker. 1 Getting Started This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP Phones in the following sections: • Overview of the Phones, page 12 • Network Configurations, page 14 • Prerequisites, page 16 • Upgrading Firmware, page 17... • Using the Web-Based Configuration Utility, page 21 • Viewing Phone Information, page 28 • Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone, page 30 Overview of the Phones The Cisco SPA IP Phone family is a line of traditional...
... headset, or a speaker. 1 Getting Started This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP Phones in the following sections: • Overview of the Phones, page 12 • Network Configurations, page 14 • Prerequisites, page 16 • Upgrading Firmware, page 17... • Using the Web-Based Configuration Utility, page 21 • Viewing Phone Information, page 28 • Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone, page 30 Overview of the Phones The Cisco SPA IP Phone family is a line of traditional...
Administration Guide
Page 14
...way navigation key with centerselect button For more information, see the data sheets for each configured voice line by using a busy lamp field (BLF). Cisco SPA500S Attendant Console The Cisco SPA500S Attendant Console is used with 4 backlight 8 12 320 X 240 5 color high... additional lines. Getting Started Cisco SPA500S Attendant Console 1 Model SPA303 SPA501G Screen Lines 128 X 64 3 monochrome LCD Paper labels 8 SPA502G SPA504G SPA508G SPA509G SPA525G/ SPA525G2 WIP310 128 X 64 1 monochrome LCD with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models...
...way navigation key with centerselect button For more information, see the data sheets for each configured voice line by using a busy lamp field (BLF). Cisco SPA500S Attendant Console The Cisco SPA500S Attendant Console is used with 4 backlight 8 12 320 X 240 5 color high... additional lines. Getting Started Cisco SPA500S Attendant Console 1 Model SPA303 SPA501G Screen Lines 128 X 64 3 monochrome LCD Paper labels 8 SPA502G SPA504G SPA508G SPA509G SPA525G/ SPA525G2 WIP310 128 X 64 1 monochrome LCD with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models...
Administration Guide
Page 15
...Guide 14 You can be used as part of a Cisco SPA 9000 Voice System phone network, a SIP network, or as part of equipment used by your configuration might vary depending on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones. SPCP is supported only on... the type of the Cisco Unified Communications 500 Series for Small Business. Getting Started Network Configurations 1 Network Configurations The Cisco SPA IP Phones support Session...
...Guide 14 You can be used as part of a Cisco SPA 9000 Voice System phone network, a SIP network, or as part of equipment used by your configuration might vary depending on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones. SPCP is supported only on... the type of the Cisco Unified Communications 500 Series for Small Business. Getting Started Network Configurations 1 Network Configurations The Cisco SPA IP Phones support Session...
Administration Guide
Page 16
... the Cisco SPA 9000 Voice System can configure and manage the Cisco SPA 9000 Voice System using an Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice System Setup Wizard, or a built-in web server. Getting Started Network Configurations 1 Cisco SPA 9000 Voice System The Cisco SPA... 9000 Voice System is an affordable and feature-rich voice over IP (VoIP) telephone system that supports SIP. At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and...
... the Cisco SPA 9000 Voice System can configure and manage the Cisco SPA 9000 Voice System using an Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice System Setup Wizard, or a built-in web server. Getting Started Network Configurations 1 Cisco SPA 9000 Voice System The Cisco SPA... 9000 Voice System is an affordable and feature-rich voice over IP (VoIP) telephone system that supports SIP. At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and...
Administration Guide
Page 17
...desktop applications such as a Cisco SPA Cisco SPA 9000, Cisco Unified Communications 500 Series for Cisco SPA525G/525G2 and WIP310). 3. Configure the wireless network (required for Small Business, or an Internet-based IP PBX. 4. Install and configure the call processing. This system...customer relationship management (CRM) programs. The Cisco SPA300 Series and Cisco SPA500 Series IP Phones can be configured to Go From Here." Getting Started Prerequisites 1 Cisco Unified Communications 500 Series for Small Business The Cisco Unified Communications 500 Series for Small Business...
...desktop applications such as a Cisco SPA Cisco SPA 9000, Cisco Unified Communications 500 Series for Cisco SPA525G/525G2 and WIP310). 3. Configure the wireless network (required for Small Business, or an Internet-based IP PBX. 4. Install and configure the call processing. This system...customer relationship management (CRM) programs. The Cisco SPA300 Series and Cisco SPA500 Series IP Phones can be configured to Go From Here." Getting Started Prerequisites 1 Cisco Unified Communications 500 Series for Small Business The Cisco Unified Communications 500 Series for Small Business...
Administration Guide
Page 18
... onto your PC desktop and use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your PC by a web browser. Cisco SPA525G/525G2 • Configuration Utility (Cisco SPA525G/525G2)-You can use the configuration utility to upgrade your phones. See the Cisco WIP310 User Guide for more information. WIP310... 9000 Voice System Setup Wizard User Guide. (Note: The Setup Wizard does not support the Cisco SPA300 Series IP Phones.) • Autoprovisioning-A configuration file that includes upgrade information is downloaded by a user's phone when it is accessed by double-clicking the ...
... onto your PC desktop and use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your PC by a web browser. Cisco SPA525G/525G2 • Configuration Utility (Cisco SPA525G/525G2)-You can use the configuration utility to upgrade your phones. See the Cisco WIP310 User Guide for more information. WIP310... 9000 Voice System Setup Wizard User Guide. (Note: The Setup Wizard does not support the Cisco SPA300 Series IP Phones.) • Autoprovisioning-A configuration file that includes upgrade information is downloaded by a user's phone when it is accessed by double-clicking the ...
Administration Guide
Page 21
...Firmware Upgrade Window. STEP 3 Locate the download page and download the firmware file. Cisco SPA525Gm, 525G2 STEP 1 Log in zip format, double-click the file and extract its contents to a single folder or to the configuration utility for the firmware upgrade. STEP 2 Search to the URL http://www....cisco.com/public/sw-center/ index.shtml. Cisco SPA30X and Cisco SPA50XG STEP 1 Run the executable file for the phone. STEP 1 Direct your...
...Firmware Upgrade Window. STEP 3 Locate the download page and download the firmware file. Cisco SPA525Gm, 525G2 STEP 1 Log in zip format, double-click the file and extract its contents to a single folder or to the configuration utility for the firmware upgrade. STEP 2 Search to the URL http://www....cisco.com/public/sw-center/ index.shtml. Cisco SPA30X and Cisco SPA50XG STEP 1 Run the executable file for the phone. STEP 1 Direct your...
Administration Guide
Page 22
... (*) button four times. In the IVR menu, enter 110, then press #. Using the Web-Based Configuration Utility You must first disconnect. STEP 2 Direct the browser to the Cisco Unified Communications 500 Office Administrator Guide or the Cisco Configuration Assistant Smart Business Communications System Administrator Guide. The IP address is installed and your phone reboots...
... (*) button four times. In the IVR menu, enter 110, then press #. Using the Web-Based Configuration Utility You must first disconnect. STEP 2 Direct the browser to the Cisco Unified Communications 500 Office Administrator Guide or the Cisco Configuration Assistant Smart Business Communications System Administrator Guide. The IP address is installed and your phone reboots...
Administration Guide
Page 23
...y/n soft key to set it is displayed. to the configuration utility, you have trouble accessing the configuration utility, perform the following steps: Cisco SPA303, Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G STEP 1 Press the Setup button on the phone. The.... STEP 3 Press 1 to Yes. Getting Started Using the Web-Based Configuration Utility 1 • Cisco SPA303, Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G: Press the Setup button, then select Network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 22...
...y/n soft key to set it is displayed. to the configuration utility, you have trouble accessing the configuration utility, perform the following steps: Cisco SPA303, Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G STEP 1 Press the Setup button on the phone. The.... STEP 3 Press 1 to Yes. Getting Started Using the Web-Based Configuration Utility 1 • Cisco SPA303, Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G: Press the Setup button, then select Network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 22...
Administration Guide
Page 24
... Series, and WIP310 IP Phone Administration Guide 23 These account names cannot be changed. The Administrator account can assign and change passwords. Cisco SPA525G/525G2 STEP 1 Press the Setup button. If the service provider set to On. The Administrator specifies the parameters that Enable Web...to the user login. STEP 3 Scroll to Web Server and make sure it when you might have different privileges. STEP 2 Select Network Configuration. By default, the Administrator account name is admin, and the User account name is set to ensure that a User account can modify by...
... Series, and WIP310 IP Phone Administration Guide 23 These account names cannot be changed. The Administrator account can assign and change passwords. Cisco SPA525G/525G2 STEP 1 Press the Setup button. If the service provider set to On. The Administrator specifies the parameters that Enable Web...to the user login. STEP 3 Scroll to Web Server and make sure it when you might have different privileges. STEP 2 Select Network Configuration. By default, the Administrator account name is admin, and the User account name is set to ensure that a User account can modify by...