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Contents Chapter 1: Getting Started 11 Overview of the Phones 12 Cisco Attendant Console 12 Network Configurations 13 Cisco SPA9000 Voice System 14 Cisco Unified Communications 500 Series for Small Business 14 Other SIP IP PBX Call Control Systems 14 Updating Firmware 15 Determining the Firmware Version 16 Determining the IP Address of the Phone 17 Downloading...
Contents Chapter 1: Getting Started 11 Overview of the Phones 12 Cisco Attendant Console 12 Network Configurations 13 Cisco SPA9000 Voice System 14 Cisco Unified Communications 500 Series for Small Business 14 Other SIP IP PBX Call Control Systems 14 Updating Firmware 15 Determining the Firmware Version 16 Determining the IP Address of the Phone 17 Downloading...
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... Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility 96 Viewing the Video 97 Chapter 4: Configuring SIP, SPCP, and NAT 98 SIP and Cisco IP Phones 98 SIP Over TCP 100 SIP Proxy Redundancy 100 Configuring Survivable Remote Site Telephony (SRST) Support 100 RFC3311 Support 101 Support for SIP NOTIFY XML-Service 101 Configuring SIP 102 Configuring Basic SIP Parameters 102 Configuring SIP Timer Values 106...
... Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility 96 Viewing the Video 97 Chapter 4: Configuring SIP, SPCP, and NAT 98 SIP and Cisco IP Phones 98 SIP Over TCP 100 SIP Proxy Redundancy 100 Configuring Survivable Remote Site Telephony (SRST) Support 100 RFC3311 Support 101 Support for SIP NOTIFY XML-Service 101 Configuring SIP 102 Configuring Basic SIP Parameters 102 Configuring SIP Timer Values 106...
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... Encrypting Signaling with SIP Over TLS Securing Voice Traffic with SRTP Authorizing Secure Calls with a Mini-certification Secure Call Indication Tone Configuring Voice Codecs Configuring Domain and Internet Settings Configuring Restricted Access Domains Configuring DHCP, Static IP, or PPPoE Connection Type Configuring Power Settings Setting Optional Network Servers Configuring VLAN Settings Configuring Cisco Discovery Protocol (CDP) Configuring LLDP-MED TLV...
... Encrypting Signaling with SIP Over TLS Securing Voice Traffic with SRTP Authorizing Secure Calls with a Mini-certification Secure Call Indication Tone Configuring Voice Codecs Configuring Domain and Internet Settings Configuring Restricted Access Domains Configuring DHCP, Static IP, or PPPoE Connection Type Configuring Power Settings Setting Optional Network Servers Configuring VLAN Settings Configuring Cisco Discovery Protocol (CDP) Configuring LLDP-MED TLV...
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... Series or Cisco SPA300 Series Only) PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 222 222 224 225 225 226 227 229 229 229 SIP Tab 230 SIP Parameters 230 SIP Timer Values...
... Series or Cisco SPA300 Series Only) PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 222 222 224 225 225 226 227 229 229 229 SIP Tab 230 SIP Parameters 230 SIP Timer Values...
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... 293 Network Settings 294 SIP Settings 295 Call Feature Settings 299 Proxy and Registration 302 Subscriber Information 305 Audio Configuration 306 Dial Plan Script 310 User Tab 312 Call Forward 312 Speed Dial 312 Supplementary Services 313 Camera Settings (Cisco SPA525G or Cisco SPA525G2) 313 Web Information Service Settings (Cisco SPA525G or Cisco SPA525G2) 313 Audio...
... 293 Network Settings 294 SIP Settings 295 Call Feature Settings 299 Proxy and Registration 302 Subscriber Information 305 Audio Configuration 306 Dial Plan Script 310 User Tab 312 Call Forward 312 Speed Dial 312 Supplementary Services 313 Camera Settings (Cisco SPA525G or Cisco SPA525G2) 313 Web Information Service Settings (Cisco SPA525G or Cisco SPA525G2) 313 Audio...
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... Series, SPA500 Series, and WIP310 IP Phone Administration Guide 13 The Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart Phone Control Protocol (SPCP). The Cisco SPA IP phones support Session Initiation Protocol (SIP). Getting Started Network Configurations 1 Network Configurations The Cisco SPA IP phones can vary, depending on the type of equipment...
... Series, SPA500 Series, and WIP310 IP Phone Administration Guide 13 The Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart Phone Control Protocol (SPCP). The Cisco SPA IP phones support Session Initiation Protocol (SIP). Getting Started Network Configurations 1 Network Configurations The Cisco SPA IP phones can vary, depending on the type of equipment...
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... IP phones. These devices are connecting the Cisco SPA IP phones. Getting Started Network Configurations 1 Cisco SPA9000 Voice System The Cisco SPA9000 Voice System is an affordable and feature-rich voice-over-IP (VoIP) telephone system that is an affordable SPCP appliance that supports SIP. The Cisco SPA9000 Voice System uses standard TCP/IP protocols and...
... IP phones. These devices are connecting the Cisco SPA IP phones. Getting Started Network Configurations 1 Cisco SPA9000 Voice System The Cisco SPA9000 Voice System is an affordable and feature-rich voice-over-IP (VoIP) telephone system that is an affordable SPCP appliance that supports SIP. The Cisco SPA9000 Voice System uses standard TCP/IP protocols and...
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...SIP Phones • Cisco SPA9000 Voice System Setup Wizard-If you must be on or configured to upgrade that firmware.) • Autoprovisioning-A configuration file that direct how and when the phone firmware is to be updated to as the Cisco SPA IP phones. Cisco SPA525G and Cisco SPA525G2 • Configuration... Utility-You can download the latest phone firmware configuration utility from the related product page on page 161 for more information. ...
...SIP Phones • Cisco SPA9000 Voice System Setup Wizard-If you must be on or configured to upgrade that firmware.) • Autoprovisioning-A configuration file that direct how and when the phone firmware is to be updated to as the Cisco SPA IP phones. Cisco SPA525G and Cisco SPA525G2 • Configuration... Utility-You can download the latest phone firmware configuration utility from the related product page on page 161 for more information. ...
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...If you can enter immediately after accessing the IVR system. Defaults to communicate with the IP phone). Recites the IP multicast address (used by the Cisco SPA 9000 to 80. Enter 1 to confirm or * to cancel. - 5-Debug Server-Recites the address of the phone. Recites the HTTP...Set call control-enter the value for the call control (SIP or SPCP). Recites the netmask of call control method and press #: • 0: SIP • 1: SPCP To save, press 1; The following table lists the IVR options that Dynamic Host Configuration Protocol (DHCP) is enabled. to go back. Recites ...
...If you can enter immediately after accessing the IVR system. Defaults to communicate with the IP phone). Recites the IP multicast address (used by the Cisco SPA 9000 to 80. Enter 1 to confirm or * to cancel. - 5-Debug Server-Recites the address of the phone. Recites the HTTP...Set call control-enter the value for the call control (SIP or SPCP). Recites the netmask of call control method and press #: • 0: SIP • 1: SPCP To save, press 1; The following table lists the IVR options that Dynamic Host Configuration Protocol (DHCP) is enabled. to go back. Recites ...
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.... If a 4.3 conference call is placed, a SIP re-invite message (approx) is not supported on how you have your IP phones configured, each direction. We recommend using Cisco SPA IP phones with both call at 6.4 kbps. Cisco SPA IP phones support 3.8 the use G.723.1 simultaneously... G.729A requires about half the processing power of G.723.1 can be used simultaneously. Bandwidth Requirements Depending on the Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 phones. Only one G.722 call legs using G.729 with an average business-grade broadband Internet connection supporting 1.5 ...
.... If a 4.3 conference call is placed, a SIP re-invite message (approx) is not supported on how you have your IP phones configured, each direction. We recommend using Cisco SPA IP phones with both call at 6.4 kbps. Cisco SPA IP phones support 3.8 the use G.723.1 simultaneously... G.729A requires about half the processing power of G.723.1 can be used simultaneously. Bandwidth Requirements Depending on the Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 phones. Only one G.722 call legs using G.729 with an average business-grade broadband Internet connection supporting 1.5 ...
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...SIP). Users who placed the call on hold two calls. Until the subscription expires, the phone gets NOTIFY messages from taking over the call on these calls. You can hold ; STEP 11 (Optional) In the Phone tab, under Miscellaneous Line Key Settings, configure line mapping. Cisco... Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 39 Configuring Lines Configuring a Line Key 2 STEP 6 In the Subscription Expires field, enter the number...
...SIP). Users who placed the call on hold two calls. Until the subscription expires, the phone gets NOTIFY messages from taking over the call on these calls. You can hold ; STEP 11 (Optional) In the Phone tab, under Miscellaneous Line Key Settings, configure line mapping. Cisco... Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 39 Configuring Lines Configuring a Line Key 2 STEP 6 In the Subscription Expires field, enter the number...
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... of calls per phone for each model. This option is only supported when the phones are operating in SIP mode. Configuring Lines Configuring a Line Key 2 Configuring Call Appearance Per Line In the Phone tab, Call Appearance Per Line (under Programmable Softkeys) to make...supported on the Cisco SPA501G and Cisco SPA301 phones. The default value is reached, the phone does not allow you choose the number of Calls Cisco SPA303, SPA502G, 10 SPA504G Cisco_SPA508G 16 Cisco SPA509G 24 Cisco SPA512G and 10 Cisco SPA514G Cisco SPA525G or 10 Cisco SPA525G2 Cisco Small Business ...
... of calls per phone for each model. This option is only supported when the phones are operating in SIP mode. Configuring Lines Configuring a Line Key 2 Configuring Call Appearance Per Line In the Phone tab, Call Appearance Per Line (under Programmable Softkeys) to make...supported on the Cisco SPA501G and Cisco SPA301 phones. The default value is reached, the phone does not allow you choose the number of Calls Cisco SPA303, SPA502G, 10 SPA504G Cisco_SPA508G 16 Cisco SPA509G 24 Cisco SPA512G and 10 Cisco SPA514G Cisco SPA525G or 10 Cisco SPA525G2 Cisco Small Business ...
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...-Enables or disables auto discovery of idle time that can be configured by the Cisco SPA9000 to 224.168.168.168:6061. (The Cisco SPA501G, can elapse before the back light turns off. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration... Guide 54 Enter the IP address for use with the Cisco SPA9000. Defaults to communicate with the Cisco SPA9000): STEP 1 Click Admin Login > advanced > Voice > SIP...
...-Enables or disables auto discovery of idle time that can be configured by the Cisco SPA9000 to 224.168.168.168:6061. (The Cisco SPA501G, can elapse before the back light turns off. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration... Guide 54 Enter the IP address for use with the Cisco SPA9000. Defaults to communicate with the Cisco SPA9000): STEP 1 Click Admin Login > advanced > Voice > SIP...
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... Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on your phone model). STEP 4 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 55 STEP 2 Under Supplementary Services from the ACD Login Serv list, choose yes... disable call features on page 102). Under Supplementary Services in the Call Back Serv field, choose yes to enable. You can enable this with the SIP B parameter ("Configuring SIP" section on the phone.
... Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on your phone model). STEP 4 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 55 STEP 2 Under Supplementary Services from the ACD Login Serv list, choose yes... disable call features on page 102). Under Supplementary Services in the Call Back Serv field, choose yes to enable. You can enable this with the SIP B parameter ("Configuring SIP" section on the phone.
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... Standard Features Configuring Ring Tones 3 STEP 3 In one or more of less than 6000 ms in length To create a ring tone and upload it to a phone: STEP 1 Open the Ring Tone Utility. You can create up to download in length saved to the directory on Cisco.com. Select...per second • Less than 8 seconds in the host/port/path field. For instructions, see the Cisco Small Business SPA525G and SPA525G2 SIP IP Phones User Guide, located on your computer. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 70 If the connection cannot be...
... Standard Features Configuring Ring Tones 3 STEP 3 In one or more of less than 6000 ms in length To create a ring tone and upload it to a phone: STEP 1 Open the Ring Tone Utility. You can create up to download in length saved to the directory on Cisco.com. Select...per second • Less than 8 seconds in the host/port/path field. For instructions, see the Cisco Small Business SPA525G and SPA525G2 SIP IP Phones User Guide, located on your computer. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 70 If the connection cannot be...
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...dialing. Can be dialed. This example results in this fashion, a user can manipulate the number that was retrieved from http://www.cisco.com/web/partners/sell/smb/products/ voice_and_conferencing.html#~vc_technical_resources (partner log on phone where: • a-Attribute name • cn-...LDAP query result when the detail soft button is pressed. For more information on LDAP, including troubleshooting information, see the Configuring LDAP Directory Search on SPA SIP IP Phones Application Note, available from the LDAP server. Add the 9 prefix by adding (xx.>) to a type attribute...
...dialing. Can be dialed. This example results in this fashion, a user can manipulate the number that was retrieved from http://www.cisco.com/web/partners/sell/smb/products/ voice_and_conferencing.html#~vc_technical_resources (partner log on phone where: • a-Attribute name • cn-...LDAP query result when the detail soft button is pressed. For more information on LDAP, including troubleshooting information, see the Configuring LDAP Directory Search on SPA SIP IP Phones Application Note, available from the LDAP server. Add the 9 prefix by adding (xx.>) to a type attribute...
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...), enable the relevant Broadsoft ACD option. Limitations: • Cisco SPA301 or Cisco SPA501G-ACD is available for each extension under Call Feature Settings. For example, to configure this option are not visible. • Cisco SPA509-Lines 9-12 cannot be used as ACD Agents since the...90 Customizing Standard Features Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 STEP 3 Under Call Feature Settings in the Device Feature Sync field, choose yes to ACD. The supported values for Login/Logout and Agent status. STEP 4 Under SIP, enable the relevant event...
...), enable the relevant Broadsoft ACD option. Limitations: • Cisco SPA301 or Cisco SPA501G-ACD is available for each extension under Call Feature Settings. For example, to configure this option are not visible. • Cisco SPA509-Lines 9-12 cannot be used as ACD Agents since the...90 Customizing Standard Features Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 STEP 3 Under Call Feature Settings in the Device Feature Sync field, choose yes to ACD. The supported values for Login/Logout and Agent status. STEP 4 Under SIP, enable the relevant event...
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... allows call . The diagram shows a SIP request for connection to configure the phone protocols: • SIP and Cisco IP Phones • Configuring SIP • Configuring the IP Phone Communications Protocol • Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone • Managing NAT Transversal with Cisco IP Phones SIP and Cisco IP Phones Cisco IP phones use Session Initiation Protocol...
... allows call . The diagram shows a SIP request for connection to configure the phone protocols: • SIP and Cisco IP Phones • Configuring SIP • Configuring the IP Phone Communications Protocol • Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone • Managing NAT Transversal with Cisco IP Phones SIP and Cisco IP Phones Cisco IP phones use Session Initiation Protocol...
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... a UAS for the sending and receiving applications to another SIP proxy in the network. See NAT Mapping with STUN. Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones 4 SIP UA 2 4 SIP Proxy RTP 3 1 SIP Proxy SIP Proxy SIP UA In typical commercial IP telephony deployments, all calls go through a SIP proxy server. The requesting phone is called the user agent...
... a UAS for the sending and receiving applications to another SIP proxy in the network. See NAT Mapping with STUN. Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones 4 SIP UA 2 4 SIP Proxy RTP 3 1 SIP Proxy SIP Proxy SIP UA In typical commercial IP telephony deployments, all calls go through a SIP proxy server. The requesting phone is called the user agent...
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... server can handle tens of thousands of proxy servers is already in SIP messages. This protocol provides guaranteed delivery that assures that they were sent. Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones 4 SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as Internet browsing or e-commerce. With TCP, new...
... server can handle tens of thousands of proxy servers is already in SIP messages. This protocol provides guaranteed delivery that assures that they were sent. Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones 4 SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as Internet browsing or e-commerce. With TCP, new...