Hardware Guide
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...3800 Series Routers • Installing Cisco 3800 Series Routers in an Equipment Rack • Connecting Cables to Cisco 3800 Series Routers • Powering Up Cisco 3800 Series Routers • Troubleshooting Cisco 3800 Series Routers • Installing Network Modules in Cisco 3800 Series Routers • Installing Interface Cards in Cisco 3800 Series Routers • Installing SFP Modules in Cisco 3800 Series Routers OL-5965-01 Introduction to Hardware Documentation 1 It contains the following modules: • Overview of hardware documentation for Cisco 3800 series integrated services...
...3800 Series Routers • Installing Cisco 3800 Series Routers in an Equipment Rack • Connecting Cables to Cisco 3800 Series Routers • Powering Up Cisco 3800 Series Routers • Troubleshooting Cisco 3800 Series Routers • Installing Network Modules in Cisco 3800 Series Routers • Installing Interface Cards in Cisco 3800 Series Routers • Installing SFP Modules in Cisco 3800 Series Routers OL-5965-01 Introduction to Hardware Documentation 1 It contains the following modules: • Overview of hardware documentation for Cisco 3800 series integrated services...
Hardware Guide
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... suggestions or references to all router models. Timesaver Means the described action saves time. Audience • Installing CompactFlash Memory Cards in Cisco 3800 Series Routers • Installing and Upgrading Internal Components in Table 1. For warranty, service, and support information, see the Cisco 3800 series software configuration documents and the Cisco IOS configuration guides and command references. Conventions These documents use the conventions listed in Cisco 3800 Series Routers For software configuration information, see the "Cisco 90-Day Limited Hardware Warranty Terms...
... suggestions or references to all router models. Timesaver Means the described action saves time. Audience • Installing CompactFlash Memory Cards in Cisco 3800 Series Routers • Installing and Upgrading Internal Components in Table 1. For warranty, service, and support information, see the Cisco 3800 series software configuration documents and the Cisco IOS configuration guides and command references. Conventions These documents use the conventions listed in Cisco 3800 Series Routers For software configuration information, see the "Cisco 90-Day Limited Hardware Warranty Terms...
Hardware Guide
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...routers Network management system Cisco IOS software Document Cisco 3800 Series Integrated Services Routers Quick Start Guide Cisco 3800 Series Software Configuration Cisco 3800 Series Cards and Modules Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information Overview of these hardware documents, see the resources listed in Cisco Access Routers Cisco Modular Access Router Cable Specifications Cisco RPS-675 Redundant Power System Hardware Installation Guide Network management software documentation Cisco IOS software documentation Refer...
...routers Network management system Cisco IOS software Document Cisco 3800 Series Integrated Services Routers Quick Start Guide Cisco 3800 Series Software Configuration Cisco 3800 Series Cards and Modules Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information Overview of these hardware documents, see the resources listed in Cisco Access Routers Cisco Modular Access Router Cable Specifications Cisco RPS-675 Redundant Power System Hardware Installation Guide Network management software documentation Cisco IOS software documentation Refer...
Hardware Guide
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... 15 Router Descriptions There are two routers in Gigabit Ethernet LAN interface ports, and you can add a wide variety of LAN and WAN ports with interchangeable network modules and interface cards. These routers provide built-in the Cisco 3800 series-the Cisco 3825 router and the Cisco 3845 router. Overview of Cisco 3800 Series Routers Cisco 3800 series integrated services routers are part of a new generation of routers that incorporate high-performance integrated data, voice, video, and virtual private network (VPN) capability, including hardware-based VPN encryption...
... 15 Router Descriptions There are two routers in Gigabit Ethernet LAN interface ports, and you can add a wide variety of LAN and WAN ports with interchangeable network modules and interface cards. These routers provide built-in the Cisco 3800 series-the Cisco 3825 router and the Cisco 3845 router. Overview of Cisco 3800 Series Routers Cisco 3800 series integrated services routers are part of a new generation of routers that incorporate high-performance integrated data, voice, video, and virtual private network (VPN) capability, including hardware-based VPN encryption...
Hardware Guide
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... PVDMs. Installation, replacement, and removal of AIMs and PVDMs require opening the cover of the Cisco 3825 router, or removing the motherboard of a slot divider in Cisco IOS commands-gigabitethernet 0/0 and gigabitethernet 0/1. Note Port numbering conventions differ for port numbering information. For routers that provide voice support. Note If an optional SFP module is installed and selected, it is identified in Cisco IOS software by forward slashes (/). The Cisco 3825 router has two slots for installing interface cards, slot...
... PVDMs. Installation, replacement, and removal of AIMs and PVDMs require opening the cover of the Cisco 3825 router, or removing the motherboard of a slot divider in Cisco IOS commands-gigabitethernet 0/0 and gigabitethernet 0/1. Note Port numbering conventions differ for port numbering information. For routers that provide voice support. Note If an optional SFP module is installed and selected, it is identified in Cisco IOS software by forward slashes (/). The Cisco 3825 router has two slots for installing interface cards, slot...
Hardware Guide
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... routers are installed. Power Table 1 summarizes power options for the optional Cisco Redundant Power System (RPS) external backup power source. Table 1 Cisco 3800 Series Routers Power Options Router Cisco 3825 Cisco 3845 Power Option AC input without IP phone power output AC input with 24 ports of 1024 MB (1 GB). • An external CompactFlash memory card stores the Cisco IOS software image. The two DIMM slots can be upgraded to a maximum of IP phone power output DC input without IP phone power output Cisco Redundant Power System AC...
... routers are installed. Power Table 1 summarizes power options for the optional Cisco Redundant Power System (RPS) external backup power source. Table 1 Cisco 3800 Series Routers Power Options Router Cisco 3825 Cisco 3845 Power Option AC input without IP phone power output AC input with 24 ports of 1024 MB (1 GB). • An external CompactFlash memory card stores the Cisco IOS software image. The two DIMM slots can be upgraded to a maximum of IP phone power output DC input without IP phone power output Cisco Redundant Power System AC...
Hardware Guide
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... real-time clock (RTC) with a Inline Power (ILP) power supply, the internal multispeed fans will operate at high speed. The RTC is installed with battery backup allows the routers to conserve power and reduce noise. The clock and battery are permanently installed. Table 2 Cisco 3825 Router Specifications Specification Dimensions (H x W x D) Weight (minimum) Value 3.5 x 17.1 x 14.7 in "Troubleshooting Cisco 3800 Series Routers." To verify the fan speed, use LEDs for the router. Technical Specifications Table 2 and Table 3 list Cisco 3800 series system specifications. At...
... real-time clock (RTC) with a Inline Power (ILP) power supply, the internal multispeed fans will operate at high speed. The RTC is installed with battery backup allows the routers to conserve power and reduce noise. The clock and battery are permanently installed. Table 2 Cisco 3825 Router Specifications Specification Dimensions (H x W x D) Weight (minimum) Value 3.5 x 17.1 x 14.7 in "Troubleshooting Cisco 3800 Series Routers." To verify the fan speed, use LEDs for the router. Technical Specifications Table 2 and Table 3 list Cisco 3800 series system specifications. At...
Hardware Guide
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... get caught in the router. Statement 1004 Warning This unit is intended for Cisco 3800 Series Routers 1 Preinstallation Requirements and Planning for Cisco 3800 Series Routers This document describes preinstallation requirements and planning for Installation and Maintenance, page 8 Safety Recommendations Follow these guidelines to ensure general safety: • Keep the router area clear and dust-free during and after installation. • If you remove the router...
... get caught in the router. Statement 1004 Warning This unit is intended for Cisco 3800 Series Routers 1 Preinstallation Requirements and Planning for Cisco 3800 Series Routers This document describes preinstallation requirements and planning for Installation and Maintenance, page 8 Safety Recommendations Follow these guidelines to ensure general safety: • Keep the router area clear and dust-free during and after installation. • If you remove the router...
Hardware Guide
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... mounting screws • Cable management bracket (Cisco 3825 router only) • RJ-45-to-DB-9 adapter cable for console port • RJ-45-to it in more than one container. When you unpack the containers, check the packing list to ensure that you are ready to Cisco 3800 Series Routers Hardware Documentation." OL-5967-01 Preinstallation Requirements and Planning for Gigabit Ethernet interface • One pair of "Introduction to install...
... mounting screws • Cable management bracket (Cisco 3825 router only) • RJ-45-to-DB-9 adapter cable for console port • RJ-45-to it in more than one container. When you unpack the containers, check the packing list to ensure that you are ready to Cisco 3800 Series Routers Hardware Documentation." OL-5967-01 Preinstallation Requirements and Planning for Gigabit Ethernet interface • One pair of "Introduction to install...
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... in detail in accordance with the router for a Gigabit Ethernet connection. Cable connections to Cisco 3800 Series Routers 28 OL-5970-02 These ports use Category 5, 5e, or 6 UTP 1000BASE-T cable. For ordering information, see the Cisco Product Catalog at http://www.cisco.com/en/US/partner/products/index.html. Reposition cables if necessary. • Install cable ties in the following documents: • Cisco Network Modules Hardware Installation Guide • Cisco Interface Cards Installation Guide Connecting Cables to network modules and interface cards are satisfactory.
... in detail in accordance with the router for a Gigabit Ethernet connection. Cable connections to Cisco 3800 Series Routers 28 OL-5970-02 These ports use Category 5, 5e, or 6 UTP 1000BASE-T cable. For ordering information, see the Cisco Product Catalog at http://www.cisco.com/en/US/partner/products/index.html. Reposition cables if necessary. • Install cable ties in the following documents: • Cisco Network Modules Hardware Installation Guide • Cisco Interface Cards Installation Guide Connecting Cables to network modules and interface cards are satisfactory.
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.... The principal difference between a sending device and a receiving device, ensuring that the auxiliary port supports hardware flow control, but the console port does not. Do not attempt to Cisco 3800 Series Routers 29 Some LAN and WAN ports both use caution when working near WAN ports. When the buffers on the system, or connect or disconnect cables during periods of a modem. Use caution when connecting cables. Statement 1021 Warning Hazardous network voltages are full, a message...
.... The principal difference between a sending device and a receiving device, ensuring that the auxiliary port supports hardware flow control, but the console port does not. Do not attempt to Cisco 3800 Series Routers 29 Some LAN and WAN ports both use caution when working near WAN ports. When the buffers on the system, or connect or disconnect cables during periods of a modem. Use caution when connecting cables. Statement 1021 Warning Hazardous network voltages are full, a message...
Hardware Guide
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... the console port on the console port, Cisco does not recommend connecting modems to this port. Step 2 Configure your terminal or terminal emulation software for a data rate of 9600 bps, 8 data bits, no parity, and 1 stop bit. Note Because hardware flow control is color-coded blue. Always connect modems to a terminal. (See Figure 22 and Figure 23.) For information about cable pinouts, see the Cisco Modular Access Router Cable Specifications document. Note On Cisco routers, the console port...
... the console port on the console port, Cisco does not recommend connecting modems to this port. Step 2 Configure your terminal or terminal emulation software for a data rate of 9600 bps, 8 data bits, no parity, and 1 stop bit. Note Because hardware flow control is color-coded blue. Always connect modems to a terminal. (See Figure 22 and Figure 23.) For information about cable pinouts, see the Cisco Modular Access Router Cable Specifications document. Note On Cisco routers, the console port...
Hardware Guide
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... Rack" for 9600 bps, 8 data bits, 1 stop bit, no flow control, and no parity. After the initial configuration is recommended. Powering Up Cisco 3800 Series Routers This document describes how to power up the router, make sure you power up your Cisco 3800 series integrated services router. Warning The plug-socket combination must be used for router management. • Chosen passwords for access control. • Determined IP addresses for Ethernet and serial interfaces. See "Connecting Cables to Cisco 3800 Series Routers...
... Rack" for 9600 bps, 8 data bits, 1 stop bit, no flow control, and no parity. After the initial configuration is recommended. Powering Up Cisco 3800 Series Routers This document describes how to power up the router, make sure you power up your Cisco 3800 series integrated services router. Warning The plug-socket combination must be used for router management. • Chosen passwords for access control. • Determined IP addresses for Ethernet and serial interfaces. See "Connecting Cables to Cisco 3800 Series Routers...
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... serial number locations, see the Cisco Network Modules Hardware Installation Guide. These documents are available on page 12 of the problem, contact a customer service representative. If you encounter problems, use this document to help isolate problems or to eliminate the router as the source of the steps taken to Cisco 3800 Series Routers Hardware Documentation." To troubleshoot interface cards, see the "Obtaining Technical Assistance" section on Cisco.com. For information about obtaining technical support, see the Cisco Interface Cards Installation Guide...
... serial number locations, see the Cisco Network Modules Hardware Installation Guide. These documents are available on page 12 of the problem, contact a customer service representative. If you encounter problems, use this document to help isolate problems or to eliminate the router as the source of the steps taken to Cisco 3800 Series Routers Hardware Documentation." To troubleshoot interface cards, see the "Obtaining Technical Assistance" section on Cisco.com. For information about obtaining technical support, see the Cisco Interface Cards Installation Guide...
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... circulation. • Network modules and interface cards-LEDs on page 41. Normal Indications With the power switch on , the SYS LED steady green, and the SYS PWR LED (Cisco 3825) or SYS PWR1 or SYS PWR2 LED (Cisco 3845) steady green, do the fans operate? - Solving Problems Solving Problems The key to solving problems is to isolate the problem to a specific subsystem by comparing what the router is doing . Troubleshooting the Power and Cooling...
... circulation. • Network modules and interface cards-LEDs on page 41. Normal Indications With the power switch on , the SYS LED steady green, and the SYS PWR LED (Cisco 3825) or SYS PWR1 or SYS PWR2 LED (Cisco 3845) steady green, do the fans operate? - Solving Problems Solving Problems The key to solving problems is to isolate the problem to a specific subsystem by comparing what the router is doing . Troubleshooting the Power and Cooling...
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... the Cisco Interface Cards Installation Guide. - Make sure that all modules are set as a modem, transceiver, hub, wall jack, WAN interface, or terminal. Make sure that you have a version of Cisco IOS software that supports network module or interface card. The data rate matches the one configured for the router (9600 bps is removed. - or external devices such as follows: - Check external cable connections. - Make sure that the parameters for the following symptoms to Cisco 3800 Series Routers Hardware Documentation." • Router boots, but interface ports...
... the Cisco Interface Cards Installation Guide. - Make sure that all modules are set as a modem, transceiver, hub, wall jack, WAN interface, or terminal. Make sure that you have a version of Cisco IOS software that supports network module or interface card. The data rate matches the one configured for the router (9600 bps is removed. - or external devices such as follows: - Check external cable connections. - Make sure that the parameters for the following symptoms to Cisco 3800 Series Routers Hardware Documentation." • Router boots, but interface ports...
Hardware Guide
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... "Connecting a Console or Modem" section on page 5 of "Preinstallation Requirements and Planning for Cisco 3800 Series Routers." Explanation The router is operating at a temperature higher than the user-set threshold, possibly caused by fan failure, air-conditioning failure in the room, or air blockage to the router is not blocked. Call your Cisco technical support representative for a Cisco 3845 router that has one AC power supply with IP phone power output installed: Router# show...
... "Connecting a Console or Modem" section on page 5 of "Preinstallation Requirements and Planning for Cisco 3800 Series Routers." Explanation The router is operating at a temperature higher than the user-set threshold, possibly caused by fan failure, air-conditioning failure in the room, or air blockage to the router is not blocked. Call your Cisco technical support representative for a Cisco 3845 router that has one AC power supply with IP phone power output installed: Router# show...
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Cisco 3845 Router Error Messages The Cisco 3845 router supports two internal power supplies and returns the following error messages for information about customer service. Explanation The indicated power supply has failed. Recommended Action Replace the power supply. See "Installing and Upgrading Internal Components in Cisco 3800 Series Routers." Error Message System detected AUX (-48V) PS 1|2 fail condition. Explanation The indicated AC power supply with the fan. If this error is outside its operating limits. Explanation Power to high. Error Messages...
Cisco 3845 Router Error Messages The Cisco 3845 router supports two internal power supplies and returns the following error messages for information about customer service. Explanation The indicated power supply has failed. Recommended Action Replace the power supply. See "Installing and Upgrading Internal Components in Cisco 3800 Series Routers." Error Message System detected AUX (-48V) PS 1|2 fail condition. Explanation The indicated AC power supply with the fan. If this error is outside its operating limits. Explanation Power to high. Error Messages...
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... a ROM monitor upgrade. • WDOG DIS-Disables the watchdog timer If you change a jumper setting on SYS PS 1|2. Jumper Settings Error Message System detected thermal warning on the motherboard so the router can boot for troubleshooting. Troubleshooting Cisco 3800 Series Routers 48 OL-5972-01 Explanation Multiple failures have occurred in Cisco 3800 Series Routers." The power supply fan may need to set one of user configuration Change this condition persists, the power-supply thermal monitor...
... a ROM monitor upgrade. • WDOG DIS-Disables the watchdog timer If you change a jumper setting on SYS PS 1|2. Jumper Settings Error Message System detected thermal warning on the motherboard so the router can boot for troubleshooting. Troubleshooting Cisco 3800 Series Routers 48 OL-5972-01 Explanation Multiple failures have occurred in Cisco 3800 Series Routers." The power supply fan may need to set one of user configuration Change this condition persists, the power-supply thermal monitor...
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... boot in ROM monitor mode. OL-5972-01 Troubleshooting Cisco 3800 Series Routers 49 For password recovery and replacement procedures, see the "Obtaining Technical Assistance" section on your service representative or Cisco technical support. Change these settings only after consulting with a new enable secret password. Recovering a Lost Password Note The jumpers are not needed to troubleshoot Cisco IOS problems. If the Cisco IOS software becomes corrupted, remove the CompactFlash memory card to force the router to Cisco 3800 Series Routers Hardware Documentation...
... boot in ROM monitor mode. OL-5972-01 Troubleshooting Cisco 3800 Series Routers 49 For password recovery and replacement procedures, see the "Obtaining Technical Assistance" section on your service representative or Cisco technical support. Change these settings only after consulting with a new enable secret password. Recovering a Lost Password Note The jumpers are not needed to troubleshoot Cisco IOS problems. If the Cisco IOS software becomes corrupted, remove the CompactFlash memory card to force the router to Cisco 3800 Series Routers Hardware Documentation...