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... or Website are registered trademarks of their respective owners. All other trademarks mentioned in the United States and certain other company. (0502R) Cisco Unified IP Video Phone 7985G Administration Guide Copyright © 2006, Cisco Systems, Inc. RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and...
... or Website are registered trademarks of their respective owners. All other trademarks mentioned in the United States and certain other company. (0502R) Cisco Unified IP Video Phone 7985G Administration Guide Copyright © 2006, Cisco Systems, Inc. RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and...
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... Submitting a Service Request xviii Definitions of Service Request Severity xix Obtaining Additional Publications and Information xix Document Conventions xx An Overview of the Cisco Unified IP Video Phone 1-1 Understanding the Cisco Unified IP Video Phone 7985G 1-2 Making a video phone call with best possible picture quality 1-6 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco Unified IP Video Phone 7985G? 1-9 Cisco Unified IP Video Phone 7985G Administration Guide iv
... Submitting a Service Request xviii Definitions of Service Request Severity xix Obtaining Additional Publications and Information xix Document Conventions xx An Overview of the Cisco Unified IP Video Phone 1-1 Understanding the Cisco Unified IP Video Phone 7985G 1-2 Making a video phone call with best possible picture quality 1-6 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco Unified IP Video Phone 7985G? 1-9 Cisco Unified IP Video Phone 7985G Administration Guide iv
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... the Cisco Unified IP Video Phone 1-11 Providing Users with Feature Information 1-12 Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G 1-12 Preparing to Install the Cisco Unified IP Video Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager 2-2 Understanding How the Cisco Unified IP Video Phone Interacts with the Cisco Catalyst...
... the Cisco Unified IP Video Phone 1-11 Providing Users with Feature Information 1-12 Understanding the Requirements for Installing and Configuring the Cisco Unified IP Video Phone 7985G 1-12 Preparing to Install the Cisco Unified IP Video Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager 2-2 Understanding How the Cisco Unified IP Video Phone Interacts with the Cisco Catalyst...
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... Contents Safety 3-3 Understanding the Cisco Unified IP Video Phone 7985G Components 3-4 Network and Access Ports 3-5 Handset 3-5 Speakerphone 3-5 Headset 3-6 Using External Devices with Your Cisco Unified IP Video Phone 3-6 Installing the Cisco Unified IP Video Phone 3-7 Mounting the Handset Bracket 3-9 Verifying the Phone Startup Process 3-10 Configuring Startup Network Settings 3-10 Configuring Settings on the Cisco Unified IP Video Phone 4-1 Configuration Menus on the Cisco Unified IP Video Phone 7985G 4-1 Displaying a Configuration Menu 4-2 Unlocking...
... Contents Safety 3-3 Understanding the Cisco Unified IP Video Phone 7985G Components 3-4 Network and Access Ports 3-5 Handset 3-5 Speakerphone 3-5 Headset 3-6 Using External Devices with Your Cisco Unified IP Video Phone 3-6 Installing the Cisco Unified IP Video Phone 3-7 Mounting the Handset Bracket 3-9 Verifying the Phone Startup Process 3-10 Configuring Startup Network Settings 3-10 Configuring Settings on the Cisco Unified IP Video Phone 4-1 Configuration Menus on the Cisco Unified IP Video Phone 7985G 4-1 Displaying a Configuration Menu 4-2 Unlocking...
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... Image 6-7 Viewing Model Information, Call Status, Current Settings, Default Settings, and Call Statistics on the Cisco Unified IP Video Phone 7-1 Model Information Screen 7-2 Call Status Screen 7-2 View Settings Screen 7-3 Restore Default Settings 7-3 Call Statistics Screen 7-3 Monitoring the Cisco Unified IP Video Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling Web Page Access 8-3 Device Information 8-4 Cisco Unified IP Video Phone 7985G Administration Guide vii
... Image 6-7 Viewing Model Information, Call Status, Current Settings, Default Settings, and Call Statistics on the Cisco Unified IP Video Phone 7-1 Model Information Screen 7-2 Call Status Screen 7-2 View Settings Screen 7-3 Restore Default Settings 7-3 Call Statistics Screen 7-3 Monitoring the Cisco Unified IP Video Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling Web Page Access 8-3 Device Information 8-4 Cisco Unified IP Video Phone 7985G Administration Guide vii
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... Intermittent Network Outages 9-9 Verifying DHCP Settings 9-9 Checking Static IP Address Settings 9-9 Verifying Voice VLAN Configuration 9-10 Eliminating DNS or Other Connectivity Errors 9-10 General Troubleshooting Tips 9-11 Resetting or Restoring the Cisco Unified IP Video Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-15 Cisco Unified IP Video Phone 7985G Administration Guide viii
... Intermittent Network Outages 9-9 Verifying DHCP Settings 9-9 Checking Static IP Address Settings 9-9 Verifying Voice VLAN Configuration 9-10 Eliminating DNS or Other Connectivity Errors 9-10 General Troubleshooting Tips 9-11 Resetting or Restoring the Cisco Unified IP Video Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-15 Cisco Unified IP Video Phone 7985G Administration Guide viii
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... Cisco Unified IP Video Phone 9-16 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Video Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice-Messaging System A-4 Updating Firmware for the Cisco Unified IP Video Phone 7985G...
... Cisco Unified IP Video Phone 9-16 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Video Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice-Messaging System A-4 Updating Firmware for the Cisco Unified IP Video Phone 7985G...
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... troubleshoot the Cisco Unified IP Phone model 7985G on the network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CallManager, performing many of the phones do not perform them. Preface Overview Cisco Unified IP Video Phone 7985G Administration Guide provides the information that are described are required to properly set up the Cisco Unified IP Phone 7985G on a voice-over-IP (VoIP) network...
... troubleshoot the Cisco Unified IP Phone model 7985G on the network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CallManager, performing many of the phones do not perform them. Preface Overview Cisco Unified IP Video Phone 7985G Administration Guide provides the information that are described are required to properly set up the Cisco Unified IP Phone 7985G on a voice-over-IP (VoIP) network...
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... Cisco Unified IP Video Phone Remotely" Explains how to obtain status information about the phone using the phone's web page Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via Provides suggestions for setting up a website to a Website" provide users with important information about their Cisco Unified IP Video Phones OL-8726-02 Cisco Unified IP Video Phone 7985G...
... Cisco Unified IP Video Phone Remotely" Explains how to obtain status information about the phone using the phone's web page Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via Provides suggestions for setting up a website to a Website" provide users with important information about their Cisco Unified IP Video Phones OL-8726-02 Cisco Unified IP Video Phone 7985G...
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... Cisco IP Phone Provides reference information Related Documentation For more information about Cisco Unified IP Video Phones or Cisco Unified CallManager, refer to the following publications: Cisco Unified IP Video Phone Models 7985G • Cisco Unified IP Video Phone 7985G Phone Guide • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series • Customizing Your Cisco Unified IP Video Phone on the Web Cisco Unified CallManager Administration • Cisco Unified CallManager Administration Guide • Cisco...
... Cisco IP Phone Provides reference information Related Documentation For more information about Cisco Unified IP Video Phones or Cisco Unified CallManager, refer to the following publications: Cisco Unified IP Video Phone Models 7985G • Cisco Unified IP Video Phone 7985G Phone Guide • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series • Customizing Your Cisco Unified IP Video Phone on the Web Cisco Unified CallManager Administration • Cisco Unified CallManager Administration Guide • Cisco...
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... CallManager 4.0" at this URL: http://www.cisco.com/public/countries_languages.shtml Documentation DVD Cisco documentation and additional literature are available on Cisco.com. The Documentation DVD is available as a single unit. Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xiv Cisco also provides several ways to obtain...
... CallManager 4.0" at this URL: http://www.cisco.com/public/countries_languages.shtml Documentation DVD Cisco documentation and additional literature are available on Cisco.com. The Documentation DVD is available as a single unit. Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xiv Cisco also provides several ways to obtain...
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... card (if present) behind the front cover of your comments. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xv Documentation Feedback You can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order...
... card (if present) behind the front cover of your comments. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xv Documentation Feedback You can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order...
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OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xvi psirt@cisco.com Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that involve Cisco products. • Register to Cisco. We test our products internally before we ...release them, and we strive to delivering secure products. PSIRT can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with PGP versions 2.x through 8.x. If you think that is compatible with security incidents that you ...
OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xvi psirt@cisco.com Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that involve Cisco products. • Register to Cisco. We test our products internally before we ...release them, and we strive to delivering secure products. PSIRT can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with PGP versions 2.x through 8.x. If you think that is compatible with security incidents that you ...
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...ID or password, you do OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xvii In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. The Cisco Technical Support Website on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you ...PSIRT by telephone: • 1 877 228-7302 • 1 408 525-6532 Obtaining Technical Assistance For all tools on Cisco.com features extensive online support resources. Preface Obtaining Technical Assistance Never use in this public key server list: http://pgp.mit...
...ID or password, you do OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xvii In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. The Cisco Technical Support Website on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you ...PSIRT by telephone: • 1 877 228-7302 • 1 408 525-6532 Obtaining Technical Assistance For all tools on Cisco.com features extensive online support resources. Preface Obtaining Technical Assistance Never use in this public key server list: http://pgp.mit...
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... Documentation & Tools. Search results show command output. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/contacts OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xviii Preface Obtaining Technical Assistance Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before placing a service call.
... Documentation & Tools. Search results show command output. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/contacts OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xviii Preface Obtaining Technical Assistance Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before placing a service call.
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... maximizing Internet and networking investments. Both new and experienced users will commit all service requests are negatively affected by inadequate performance of Cisco products. Each quarter, Packet delivers coverage of your business operations. Severity 3 (S3)-Operational performance of an existing network is a... is "down," or there is severely degraded, or significant aspects of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xix
... maximizing Internet and networking investments. Both new and experienced users will commit all service requests are negatively affected by inadequate performance of Cisco products. Each quarter, Packet delivers coverage of your business operations. Severity 3 (S3)-Operational performance of an existing network is a... is "down," or there is severely degraded, or significant aspects of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xix
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... how they can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • World-class networking training is a quarterly journal published by Cisco Systems for which you supply values are optional. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xx You can use technology to increase revenue, streamline their business...
... how they can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • World-class networking training is a quarterly journal published by Cisco Systems for which you supply values are optional. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xx You can use technology to increase revenue, streamline their business...
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... or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for which you press the D key. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xxi Caution Means reader be careful. Terminal sessions and information the system displays are in boldface screen font. In this situation, you must...
... or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for which you press the D key. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide xxi Caution Means reader be careful. Terminal sessions and information the system displays are in boldface screen font. In this situation, you must...
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... so on the Cisco Unified IP Video Phone 7985G?, page 1-9 • Understanding the Requirements for the individual workspace, makes a video meeting as simple as a Cisco Unified IP Phone, allowing you to eight line or speed dial numbers, context-sensitive online help for buttons and feature, and a variety of the Cisco Unified IP Video Phone The Cisco Unified IP Video Phone 7985G provides business quality video over the same data...
... so on the Cisco Unified IP Video Phone 7985G?, page 1-9 • Understanding the Requirements for the individual workspace, makes a video meeting as simple as a Cisco Unified IP Phone, allowing you to eight line or speed dial numbers, context-sensitive online help for buttons and feature, and a variety of the Cisco Unified IP Video Phone The Cisco Unified IP Video Phone 7985G provides business quality video over the same data...
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For more information, refer to a Cisco Unified IP Phone may cause interference. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide 1-2 Chapter 1 An Overview of the Cisco Unified IP Video Phone 7985G. Understanding the Cisco Unified IP Video Phone 7985G Figure 1-1 shows the main components of the Cisco Unified IP Video Phone Understanding the Cisco Unified IP Video Phone 7985G Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation for the interfering device.
For more information, refer to a Cisco Unified IP Phone may cause interference. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide 1-2 Chapter 1 An Overview of the Cisco Unified IP Video Phone 7985G. Understanding the Cisco Unified IP Video Phone 7985G Figure 1-1 shows the main components of the Cisco Unified IP Video Phone Understanding the Cisco Unified IP Video Phone 7985G Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation for the interfering device.