User Guide
Page 1
Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08
Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08
User Guide
Page 3
The use of their respective owners. All rights reserved. All other trademarks mentioned in this document or Web site are the property of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc.
The use of their respective owners. All rights reserved. All other trademarks mentioned in this document or Web site are the property of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc.
User Guide
Page 5
... Site xv Cisco TAC Escalation Center xvi Document Conventions xvii Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide v
... Site xv Cisco TAC Escalation Center xvi Document Conventions xvii Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide v
User Guide
Page 6
... Other Basic Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide vi...
... Other Basic Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide vi...
User Guide
Page 7
... Cisco CallManager Extension Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide...
... Cisco CallManager Extension Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide...
User Guide
Page 8
...Your Phone 5-19 Dialing a Personal Fast Dials Entry 5-20 Using the Cisco IP Phone 7914 Expansion Module 6-1 Understanding Expansion Module Features 6-2 How to Get More Information 6-3 FAQ A-1 How do I set speed dials? A-2 How do I change the contrast on hold? A-3 Cisco IP Phone 7960 and 7940 Series User Guide ...viii 78-10182-08 A-2 How do I access voice mail? A-3 How do I put someone on the phone LCD screen? A-2 I don't see a Hold button-how do I list my missed...
...Your Phone 5-19 Dialing a Personal Fast Dials Entry 5-20 Using the Cisco IP Phone 7914 Expansion Module 6-1 Understanding Expansion Module Features 6-2 How to Get More Information 6-3 FAQ A-1 How do I set speed dials? A-2 How do I change the contrast on hold? A-3 Cisco IP Phone 7960 and 7940 Series User Guide ...viii 78-10182-08 A-2 How do I access voice mail? A-3 How do I put someone on the phone LCD screen? A-2 I don't see a Hold button-how do I list my missed...
User Guide
Page 9
... send my calls directly to voice mail, without ringing my desk top phone? A-6 Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide ix Contents B A P P E N D I X C A P P E N D I X INDEX How do I store numbers of friends and colleagues that...
... send my calls directly to voice mail, without ringing my desk top phone? A-6 Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide ix Contents B A P P E N D I X C A P P E N D I X INDEX How do I store numbers of friends and colleagues that...
User Guide
Page 11
... this Guide, page xi • Related Documentation, page xii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xiv • Document Conventions, page xvii About this Guide Use this guide to perform basic phone tasks, like making a call and accessing voice mail. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xi Information about the User Options...
... this Guide, page xi • Related Documentation, page xii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xiv • Document Conventions, page xvii About this Guide Use this guide to perform basic phone tasks, like making a call and accessing voice mail. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xi Information about the User Options...
User Guide
Page 12
... in the box with each phone. • Quick Reference Cisco IP Phone 7960/7940 Series-This wallet card contains basic instructions and can be ordered separately. • Cisco IP Phone 7914 Expansion Module Quick Start Guide-This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. • Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series...
... in the box with each phone. • Quick Reference Cisco IP Phone 7960/7940 Series-This wallet card contains basic instructions and can be ordered separately. • Cisco IP Phone 7914 Expansion Module Quick Start Guide-This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. • Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series...
User Guide
Page 13
... and additional literature are available in North America, by calling 800 553-NETS (6387). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xiii The Documentation CD-ROM is available as a single unit or through an annual subscription. Preface Obtaining Documentation Obtaining Documentation These sections explain how to ...
... and additional literature are available in North America, by calling 800 553-NETS (6387). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xiii The Documentation CD-ROM is available as a single unit or through an annual subscription. Preface Obtaining Documentation Obtaining Documentation These sections explain how to ...
User Guide
Page 14
...: • Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Cisco.com registered users have complete access to bug-doc@cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the world.
...: • Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Cisco.com registered users have complete access to bug-doc@cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the world.
User Guide
Page 15
... are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available to this URL: http://www.cisco.com/tac 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xv No workaround...
... are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available to this URL: http://www.cisco.com/tac 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xv No workaround...
User Guide
Page 16
.../register/ If you call the center, please have complete access to determine the level of toll-free Cisco TAC telephone numbers for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 When you are assigned when severe network degradation significantly impacts business operations. When you...
.../register/ If you call the center, please have complete access to determine the level of toll-free Cisco TAC telephone numbers for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 When you are assigned when severe network degradation significantly impacts business operations. When you...
User Guide
Page 17
Alternative keywords are grouped in italics. Terminal sessions and information the system displays are in the publication. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xvii The symbol ^ represents the key labeled Control-for example, the key combination ^D in a screen display means hold down the Control key while you supply ...
Alternative keywords are grouped in italics. Terminal sessions and information the system displays are in the publication. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide xvii The symbol ^ represents the key labeled Control-for example, the key combination ^D in a screen display means hold down the Control key while you supply ...
User Guide
Page 21
... • Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 1-1 CH A P T E R 1 Introducing Your Cisco IP Phone 78-10182-08 A Cisco IP Phone is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too-including up-to-the-minute information and services from a traditional telephone. Your Cisco IP Phone offers features that your...
... • Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 1-1 CH A P T E R 1 Introducing Your Cisco IP Phone 78-10182-08 A Cisco IP Phone is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too-including up-to-the-minute information and services from a traditional telephone. Your Cisco IP Phone offers features that your...
User Guide
Page 22
... it . Your Cisco IP Phone now shares a network connection with your phone to connect the network port on the back of your phone to your phone. Warning Be sure to read Appendix B, "Safety Notices," before connecting or using your computer. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08 Connecting Your Cisco IP Phone Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are not...
... it . Your Cisco IP Phone now shares a network connection with your phone to connect the network port on the back of your phone to your phone. Warning Be sure to read Appendix B, "Safety Notices," before connecting or using your computer. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08 Connecting Your Cisco IP Phone Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are not...
User Guide
Page 23
...example, you can see one set of your workspace. Use the power cable to connect the power supply to use . 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-3 To adjust the footstand height, release the footstand by pressing the footstand adjustment knob and gently pull the footstand away from the body... keys are flexible-they change depending on your screen might vary, but a ready screen typically displays the date and time, your Cisco IP Phone with a power supply, connect the power supply plug to make sure the receiver will sit securely in use . Tip Soft keys point to ...
...example, you can see one set of your workspace. Use the power cable to connect the power supply to use . 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-3 To adjust the footstand height, release the footstand by pressing the footstand adjustment knob and gently pull the footstand away from the body... keys are flexible-they change depending on your screen might vary, but a ready screen typically displays the date and time, your Cisco IP Phone with a power supply, connect the power supply plug to make sure the receiver will sit securely in use . Tip Soft keys point to ...
User Guide
Page 24
Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections Chapter 1 Introducing Your Cisco IP Phone 1 RS232 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 58670 1 DC adapter port (DC48V) 2 Power supply with AC adapter port plug 3 Power cable with wall socket plug 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections Chapter 1 Introducing Your Cisco IP Phone 1 RS232 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 58670 1 DC adapter port (DC48V) 2 Power supply with AC adapter port plug 3 Power cable with wall socket plug 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
User Guide
Page 25
TAPS might be instructed to enter the complete telephone number (including area code). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-5 Dial the TAPS extension provided by your system administrator. Note You should follow the installation instructions available in the "Connecting Your Cisco IP Phone" section on page 1-2. Choose appropriately. Procedure Step 1 Step 2 Step 3 Step 4 If the...
TAPS might be instructed to enter the complete telephone number (including area code). 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide 1-5 Dial the TAPS extension provided by your system administrator. Note You should follow the installation instructions available in the "Connecting Your Cisco IP Phone" section on page 1-2. Choose appropriately. Procedure Step 1 Step 2 Step 3 Step 4 If the...