User Manual for Windows
Page 11
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
User Manual for Windows
Page 745
...do I print on Rolls (→P.142) How do I cut rolls at Actual Size (→P.348) Troubleshooting 731 When printing manually, specify the paper type and size in the printer driver. ⇒Loading and Printing on a roll? Press the Feeder Selection button to switch the paper ... on a roll and printing manually? Question Answer How do I print manually? To view more detailed explanations, click the hyperlinks in the printer driver by Resizing Originals to match the paper size. Borderless printing is not supported on sheets. ⇒Borderless Printing on Paper of paper...
...do I print on Rolls (→P.142) How do I cut rolls at Actual Size (→P.348) Troubleshooting 731 When printing manually, specify the paper type and size in the printer driver. ⇒Loading and Printing on a roll? Press the Feeder Selection button to switch the paper ... on a roll and printing manually? Question Answer How do I print manually? To view more detailed explanations, click the hyperlinks in the printer driver by Resizing Originals to match the paper size. Borderless printing is not supported on sheets. ⇒Borderless Printing on Paper of paper...
User Manual for Windows
Page 746
To conserve paper, you can adjust colors as desired in the printer driver before printing. ⇒Adjusting the Color in the Printer Driver (→P.254) How do I print in the printer driver to rotate originals 90 degrees or to create vertical or horizontal banners. ⇒Printing Vertical or Horizontal ...apply the settings again before printing as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting You can print at A3 size? By specifying to rotate originals 90 degrees in the printer driver, you can print ne lines thicker to make them easier to see. ...
To conserve paper, you can adjust colors as desired in the printer driver before printing. ⇒Adjusting the Color in the Printer Driver (→P.254) How do I print in the printer driver to rotate originals 90 degrees or to create vertical or horizontal banners. ⇒Printing Vertical or Horizontal ...apply the settings again before printing as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting You can print at A3 size? By specifying to rotate originals 90 degrees in the printer driver, you can print ne lines thicker to make them easier to see. ...
User Manual for Windows
Page 747
... (→P.316) How do I print enlargements of Scanned Originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733 The printer can automatically print enlargements of scanned originals from a Color imageRUNNER . ⇒Printing Enlargements of scanned originals from a Color imageRUNNER ? Frequently Asked Questions Question Answer How do I use the...
... (→P.316) How do I print enlargements of Scanned Originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733 The printer can automatically print enlargements of scanned originals from a Color imageRUNNER . ⇒Printing Enlargements of scanned originals from a Color imageRUNNER ? Frequently Asked Questions Question Answer How do I use the...
User Manual for Windows
Page 748
...Press the Power button to restart the print job. In Mac OS 9, select the printer in the File menu to bring the printer online. This process may take about ten minutes. 734 Troubleshooting Printing does not start Printing does not start The Data lamp on the Control Panel ...Pause Printing in the printing dialog box and try printing again. The Printer Does Not Respond Even if Print Jobs are Sent Cause The printer is in Sleep mode.) In Windows, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in Chooser and try printing again....
...Press the Power button to restart the print job. In Mac OS 9, select the printer in the File menu to bring the printer online. This process may take about ten minutes. 734 Troubleshooting Printing does not start Printing does not start The Data lamp on the Control Panel ...Pause Printing in the printing dialog box and try printing again. The Printer Does Not Respond Even if Print Jobs are Sent Cause The printer is in Sleep mode.) In Windows, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in Chooser and try printing again....
User Manual for Windows
Page 749
...mode in place. • Make sure there is lit. Cannot print over a network Cannot print over a network Cannot connect the printer to the network Cause The Ethernet cable is connected via 100 Base-TX and orange if connected via 10Base-T. If the Link indicator ...the communication mode with the Ethernet cable. Insert the Ethernet cable until it clicks and locks in use. (→P.736) Troubleshooting 735 Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected.
...mode in place. • Make sure there is lit. Cannot print over a network Cannot print over a network Cannot connect the printer to the network Cause The Ethernet cable is connected via 100 Base-TX and orange if connected via 10Base-T. If the Link indicator ...the communication mode with the Ethernet cable. Insert the Ethernet cable until it clicks and locks in use. (→P.736) Troubleshooting 735 Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected.
User Manual for Windows
Page 750
Press ▲ or ▼ to the Ethernet Driver menu. 12. Return to select Comm.Mode, and then press ►. 7. The printer will now restart. 736 Troubleshooting Press the Online button. Press ▲ or ▼ to the Ethernet Driver menu. 10. Return to select the communication mode, and then press the OK ...
Press ▲ or ▼ to the Ethernet Driver menu. 12. Return to select Comm.Mode, and then press ►. 7. The printer will now restart. 736 Troubleshooting Press the Online button. Press ▲ or ▼ to the Ethernet Driver menu. 10. Return to select the communication mode, and then press the OK ...
User Manual for Windows
Page 751
... details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting 737 For details, see "Conguring the Printer's TCP/IP Network Settings". (→P.617) The computer you are not congured correctly. For details, see "Conguring the IP Address Using imagePROGRAF Device Setup Utility". (→P.537) or...
... details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting 737 For details, see "Conguring the Printer's TCP/IP Network Settings". (→P.617) The computer you are not congured correctly. For details, see "Conguring the IP Address Using imagePROGRAF Device Setup Utility". (→P.537) or...
User Manual for Windows
Page 752
... AppleTalk Network (Macintosh)". (→P.640) or see "Conguring the Printer's AppleTalk Network Settings". (→P.638) The computer you cannot print if the printer is not enabled on the printer. For information about network settings, ask your network administrator. 738 Troubleshooting Make sure the computer's AppleTalk settings are not on the same network...
... AppleTalk Network (Macintosh)". (→P.640) or see "Conguring the Printer's AppleTalk Network Settings". (→P.638) The computer you cannot print if the printer is not enabled on the printer. For information about network settings, ask your network administrator. 738 Troubleshooting Make sure the computer's AppleTalk settings are not on the same network...
User Manual for Windows
Page 753
... server and services are not congured correctly. Insufcient disk space may prevent you are congured correctly. Troubleshooting 739 For details, see "Conguring the Printer's NetWare Network Settings". (→P.625) The computer you from is used in queue server mode, specify "Other/Unknown" as the...
... server and services are not congured correctly. Insufcient disk space may prevent you are congured correctly. Troubleshooting 739 For details, see "Conguring the Printer's NetWare Network Settings". (→P.625) The computer you from is used in queue server mode, specify "Other/Unknown" as the...
User Manual for Windows
Page 754
...received from an incompatible printer Use the correct imagePROGRAF printer driver for assistance. 740 Troubleshooting The Printhead nozzles are not removed. Print a test pattern to check the nozzles and make sure the Printhead is slanted. The printer stops during a print job The printer stops during a ... are clogged. (→P.696) A print job was cut and scraps are clogged. Contact your Canon dealer for driver. Corrective Action This operation is damaged. The printer is normal. Remove the used during printing. When Off is selected under Trim Edge First , ...
...received from an incompatible printer Use the correct imagePROGRAF printer driver for assistance. 740 Troubleshooting The Printhead nozzles are not removed. Print a test pattern to check the nozzles and make sure the Printhead is slanted. The printer stops during a print job The printer stops during a ... are clogged. (→P.696) A print job was cut and scraps are clogged. Contact your Canon dealer for driver. Corrective Action This operation is damaged. The printer is normal. Remove the used during printing. When Off is selected under Trim Edge First , ...
User Manual for Windows
Page 755
... jammed inside the Top Cover . 4.Close the Top Cover . Specify a longer drying period in the printer menu, in Roll DryingTime in Print Quality . (→P.243) Troubleshooting 741 The Printhead nozzles are clogged. (→P.695) Because the printer was not dry enough before cutting. For tips on the printing surface. After the Ink Tank...
... jammed inside the Top Cover . 4.Close the Top Cover . Specify a longer drying period in the printer menu, in Roll DryingTime in Print Quality . (→P.243) Troubleshooting 741 The Printhead nozzles are clogged. (→P.695) Because the printer was not dry enough before cutting. For tips on the printing surface. After the Ink Tank...
User Manual for Windows
Page 756
..., or Strongest . Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the printer driver does Load paper of the same type as you have specied not match the type loaded in the...Printhead level in Head Height to Highest . (→P.661) (→P.654) *1: Always make sure the loaded paper matches the media type setting on the printer. 742 Troubleshooting In Head Height , choose Automatic . (→P.654) You are printing on CAD Tracing Paper or other paper-based media, choose a VacuumStrngth setting of...
..., or Strongest . Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the printer driver does Load paper of the same type as you have specied not match the type loaded in the...Printhead level in Head Height to Highest . (→P.661) (→P.654) *1: Always make sure the loaded paper matches the media type setting on the printer. 742 Troubleshooting In Head Height , choose Automatic . (→P.654) You are printing on CAD Tracing Paper or other paper-based media, choose a VacuumStrngth setting of...
User Manual for Windows
Page 757
...;P.654) The Ejection Guide is wrinkled or warped. Make sure the same paper type is specied on the printer as in the printer driver. (→P.188) (→P.215) Make sure the same paper type is specied in Head Height ,... VacuumStrngth setting of Strong or Strongest . or printing on small paper. (→P.720) The paper type as on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. Do not use ...the paper is not needed, deactivate CutDustReduct. Clean the Ejection Guide . (→P.718) Troubleshooting 743
...;P.654) The Ejection Guide is wrinkled or warped. Make sure the same paper type is specied on the printer as in the printer driver. (→P.188) (→P.215) Make sure the same paper type is specied in Head Height ,... VacuumStrngth setting of Strong or Strongest . or printing on small paper. (→P.720) The paper type as on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. Do not use ...the paper is not needed, deactivate CutDustReduct. Clean the Ejection Guide . (→P.718) Troubleshooting 743
User Manual for Windows
Page 758
...jobs. Adjust the Printhead alignment. (→P.650) Streaks may improve printing results. Adjust the feed amount in the printer menu by specifying Band Joint in different colors occurs Cause The paper feed amount is soiled. Problems with the printing quality The surface of the paper is dirty... is out of alignment. Clean the Paper Retainer . (→P.720) Banding in Feed Priority and try printing again. (→P.243) 744 Troubleshooting Selecting Band Joint may occur if you set the Print Quality too low. clean the Platen . (→P.720) The Paper Retainer is not...
...jobs. Adjust the Printhead alignment. (→P.650) Streaks may improve printing results. Adjust the feed amount in the printer menu by specifying Band Joint in different colors occurs Cause The paper feed amount is soiled. Problems with the printing quality The surface of the paper is dirty... is out of alignment. Clean the Paper Retainer . (→P.720) Banding in Feed Priority and try printing again. (→P.243) 744 Troubleshooting Selecting Band Joint may occur if you set the Print Quality too low. clean the Platen . (→P.720) The Paper Retainer is not...
User Manual for Windows
Page 759
.... Settings of paper that curls easily. Specify No in Auto Cut in many solid colors. Cut the printed document ejected from the printer, then use Glossy Paper , art paper, or Coated Paper . Troubleshooting 745 Thus, ink density may be uneven if you set the Print Quality too low... may be uneven if you use scissors to curling. Color density may cause To avoid uneven colors, we recommend drying each uneven colors. In Advanced Settings of the printer driver, choose Highest or High in the Advanced Settings of the printer driver. (→P.243) The Printhead is cut away ...
.... Settings of paper that curls easily. Specify No in Auto Cut in many solid colors. Cut the printed document ejected from the printer, then use Glossy Paper , art paper, or Coated Paper . Troubleshooting 745 Thus, ink density may be uneven if you set the Print Quality too low... may be uneven if you use scissors to curling. Color density may cause To avoid uneven colors, we recommend drying each uneven colors. In Advanced Settings of the printer driver, choose Highest or High in the Advanced Settings of the printer driver. (→P.243) The Printhead is cut away ...
User Manual for Windows
Page 760
...) Lines are clogged. (→P.695) 746 Troubleshooting Corrective Action Adjust the Printhead alignment. (→P.650) (→P.652) The length of printed images is inaccurate Cause In the printer menu, Band Joint is specied specify Color in Color Mode and try printing again. Corrective Action To... in Feed Priority in the printer menu and enter the amount for adjustment in Color Mode . in Adjust Length . Problems with the printing quality Problems with the printing quality caused by the type of paper For paper-specic troubleshooting tips to improve the printing ...
...) Lines are clogged. (→P.695) 746 Troubleshooting Corrective Action Adjust the Printhead alignment. (→P.650) (→P.652) The length of printed images is inaccurate Cause In the printer menu, Band Joint is specied specify Color in Color Mode and try printing again. Corrective Action To... in Feed Priority in the printer menu and enter the amount for adjustment in Color Mode . in Adjust Length . Problems with the printing quality Problems with the printing quality caused by the type of paper For paper-specic troubleshooting tips to improve the printing ...
User Manual for Windows
Page 761
... of rmware or printer driver. Conguration Tool , region-specic paper information originally registered on the computer or Refer to the computer and monitor documentation monitor. Troubleshooting 747 Print a test pattern to the software documentation as needed. Corrective Action In the Advanced Settings of the color management software, referring to...
... of rmware or printer driver. Conguration Tool , region-specic paper information originally registered on the computer or Refer to the computer and monitor documentation monitor. Troubleshooting 747 Print a test pattern to the software documentation as needed. Corrective Action In the Advanced Settings of the color management software, referring to...
User Manual for Windows
Page 762
... or Off . Line thickness is not uniform (Windows) Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is set too high. Lower the Printhead . (→P.654) Documents are Blurred or ...White Banding Occurs Cause The Platen suction is too strong. Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below...dialog box, and remove the check from Fast Graphic Process . 748 Troubleshooting Choose On in Width Detection .
... or Off . Line thickness is not uniform (Windows) Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is set too high. Lower the Printhead . (→P.654) Documents are Blurred or ...White Banding Occurs Cause The Platen suction is too strong. Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below...dialog box, and remove the check from Fast Graphic Process . 748 Troubleshooting Choose On in Width Detection .
User Manual for Windows
Page 763
... be different in some cases if you connected the IEEE 1394 cable before installing the printer driver. Right-click Other Devices icon and choose Properties. 4. When the window is installed. Troubleshooting 749 On the Driver sheet, click Update Driver to display the System Properties window. ...choose Properties to start the Hardware Update Wizard (or the Upgrade Device Driver Wizard.) 5. Follow the instructions on the screen. 8. The printer driver is displayed to display the Device Manager window. 3. On the Hardware sheet, click Device Manager to choose the source for driver...
... be different in some cases if you connected the IEEE 1394 cable before installing the printer driver. Right-click Other Devices icon and choose Properties. 4. When the window is installed. Troubleshooting 749 On the Driver sheet, click Update Driver to display the System Properties window. ...choose Properties to start the Hardware Update Wizard (or the Upgrade Device Driver Wizard.) 5. Follow the instructions on the screen. 8. The printer driver is displayed to display the Device Manager window. 3. On the Hardware sheet, click Device Manager to choose the source for driver...