User Manual
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If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. • The machine is turned on Quick Menu. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed... Dial Utility by clicking Settings & Maintenance on . 2. Starting Up Speed Dial Utility Before starting up Speed Dial Utility, confirm the following: • The necessary application software (MP Drivers and Speed Dial Utility) is in sleep or standby mode.
If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. • The machine is turned on Quick Menu. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed... Dial Utility by clicking Settings & Maintenance on . 2. Starting Up Speed Dial Utility Before starting up Speed Dial Utility, confirm the following: • The necessary application software (MP Drivers and Speed Dial Utility) is in sleep or standby mode.
Troubleshooting Guide
Page 6
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Troubleshooting Guide
Page 29
... interference in your wireless network device to specify the valid wireless channel. • Check 9: Make sure that the channel set the security software to access the network. Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from the access point. •...to the computer. Monitoring Wireless Network Status • Check 8: Make sure that the valid wireless channel is used may appear warning that Canon software is attempting to always allow access. For the procedures to connect a network device to the computer and set to the instruction manual ...
... interference in your wireless network device to specify the valid wireless channel. • Check 9: Make sure that the channel set the security software to access the network. Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from the access point. •...to the computer. Monitoring Wireless Network Status • Check 8: Make sure that the valid wireless channel is used may appear warning that Canon software is attempting to always allow access. For the procedures to connect a network device to the computer and set to the instruction manual ...
Troubleshooting Guide
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... the network appears on the computer, set up : • When the message appears on your computer: If the message warning that Canon software is attempting to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on your computer. The... operation system or the message appearing on the Setup CD-ROM to set up , then set the security software to allow Canon software* to access the network. * Set the security software to check 6. Cannot Detect the Machine with the firewall settings: Go to allow access. Confirm the setting of firewall function ...
... the network appears on the computer, set up : • When the message appears on your computer: If the message warning that Canon software is attempting to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on your computer. The... operation system or the message appearing on the Setup CD-ROM to set up , then set the security software to allow Canon software* to access the network. * Set the security software to check 6. Cannot Detect the Machine with the firewall settings: Go to allow access. Confirm the setting of firewall function ...
Troubleshooting Guide
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... Cancel to set up, then set up : • When the message appears on your computer: If the message warning that Canon software is no problem with the firewall settings: Go to access the network. If the firewall function interferes with setting up the network ...the Check Printer Settings screen. Confirm the setting of firewall function of the computer or software, or contact its manufacturer. After setting the security software, try to set the security software to allow Canon software* to access the network. * Set the security software to set up the network communication?
... Cancel to set up, then set up : • When the message appears on your computer: If the message warning that Canon software is no problem with the firewall settings: Go to access the network. If the firewall function interferes with setting up the network ...the Check Printer Settings screen. Confirm the setting of firewall function of the computer or software, or contact its manufacturer. After setting the security software, try to set the security software to allow Canon software* to access the network. * Set the security software to set up the network communication?
Troubleshooting Guide
Page 49
... the LAN side (same network segment). Some programs will enable a firewall by default. • Check 14: When using any programs that Canon software is not resolved, insert the CD-ROM in the Ports sheet of the properties dialog box of the printer driver. • Check 13: Make sure ... the DVD/CD-ROM drive on , a message may appear warning that switch the network environment, check their settings. If the firewall function of your security software is turned on your model.
... the LAN side (same network segment). Some programs will enable a firewall by default. • Check 14: When using any programs that Canon software is not resolved, insert the CD-ROM in the Ports sheet of the properties dialog box of the printer driver. • Check 13: Make sure ... the DVD/CD-ROM drive on , a message may appear warning that switch the network environment, check their settings. If the firewall function of your security software is turned on your model.
Troubleshooting Guide
Page 65
..., A5, B5, and Hagaki. Be careful not to manual duplex printing, follow the procedure below. First, check the paper size setting in the application software you are selected on the Page Setup sheet in the machine, and then the reverse side of all sheets of paper will be available depending... on the version of the application software. • Check 4: Make sure that the media type setting is suitable for automatic duplex printing. Turn over the paper and reload the paper ...
..., A5, B5, and Hagaki. Be careful not to manual duplex printing, follow the procedure below. First, check the paper size setting in the application software you are selected on the Page Setup sheet in the machine, and then the reverse side of all sheets of paper will be available depending... on the version of the application software. • Check 4: Make sure that the media type setting is suitable for automatic duplex printing. Turn over the paper and reload the paper ...
Troubleshooting Guide
Page 71
Delete unnecessary files to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Cannot Print to End ...of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress the printing data. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is complete. • Check 2: Is...
Delete unnecessary files to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Cannot Print to End ...of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress the printing data. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is complete. • Check 2: Is...
Troubleshooting Guide
Page 72
... Driver Setup Window 2. Important Reduced printing may not be 0.08 inches / 2 mm narrower than the usual. Apply the print setting specified with the application software if the software has a enlarge/reduce printing function. 1. Open the printer driver setup window. To prevent this reason, the bottom of the page may affect the layout...
... Driver Setup Window 2. Important Reduced printing may not be 0.08 inches / 2 mm narrower than the usual. Apply the print setting specified with the application software if the software has a enlarge/reduce printing function. 1. Open the printer driver setup window. To prevent this reason, the bottom of the page may affect the layout...
Troubleshooting Guide
Page 78
... Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to compress the printing data with an application software you are using, the printing result may be improved. If you select the setting not to On. * When On is complete. • ...Check 2: Is the size of Print Data Loss, print quality may be reduced. Select the Do not allow application software to compress the printing data. Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress print data check box, then...
... Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to compress the printing data with an application software you are using, the printing result may be improved. If you select the setting not to On. * When On is complete. • ...Check 2: Is the size of Print Data Loss, print quality may be reduced. Select the Do not allow application software to compress the printing data. Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress print data check box, then...
Troubleshooting Guide
Page 82
... slide bar on the paper as shown below. • Check 8: Is the paper feed roller dirty? When performing duplex printing, the inside of your application software. Make sure that paper smudged and scratched are printing beyond the recommended printing area? If you are prevented. 1. Resize your original document in your printing...
... slide bar on the paper as shown below. • Check 8: Is the paper feed roller dirty? When performing duplex printing, the inside of your application software. Make sure that paper smudged and scratched are printing beyond the recommended printing area? If you are prevented. 1. Resize your original document in your printing...
Troubleshooting Guide
Page 89
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Troubleshooting Guide
Page 99
... Scan Utility. 3. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. Select Canon IJ Scan Utility, then click Remove. 3. IJ Scan Utility is deleted. • Step 3: Reinstall MP Drivers and IJ Scan Utility. Scanner Does Not Work after ...
... Scan Utility. 3. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. Select Canon IJ Scan Utility, then click Remove. 3. IJ Scan Utility is deleted. • Step 3: Reinstall MP Drivers and IJ Scan Utility. Scanner Does Not Work after ...
Troubleshooting Guide
Page 109
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
Troubleshooting Guide
Page 131
... Attaching to be displayed, remove the Bluetooth unit from Control Panel as a Add a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is the distance between the communication equipment and radio wave conditions • Location where magnetic fields,... static electricity, or radio interference occurs • Type of software and operating system used • Receiver sensitivity and antenna performance of the printer. If the Bluetooth settings (Graphic LCD)/Bluetooth ...
... Attaching to be displayed, remove the Bluetooth unit from Control Panel as a Add a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is the distance between the communication equipment and radio wave conditions • Location where magnetic fields,... static electricity, or radio interference occurs • Type of software and operating system used • Receiver sensitivity and antenna performance of the printer. If the Bluetooth settings (Graphic LCD)/Bluetooth ...
Troubleshooting Guide
Page 136
... may not be in an unstable condition and you reinstall the MP Drivers, install the MP Drivers on . • Check 3: If you have no application software running. 7. • Check 2: Follow the procedure below to reinstall the MP Drivers. 1. Insert the CD-ROM again, then install the MP Drivers. • In other... cases: Reinstall the MP Drivers. Turn the machine off . 5. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4.
... may not be in an unstable condition and you reinstall the MP Drivers, install the MP Drivers on . • Check 3: If you have no application software running. 7. • Check 2: Follow the procedure below to reinstall the MP Drivers. 1. Insert the CD-ROM again, then install the MP Drivers. • In other... cases: Reinstall the MP Drivers. Turn the machine off . 5. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4.
Troubleshooting Guide
Page 148
... the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed again one month later. • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program: If... If you have followed the on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to increase available memory. The printer usage information will be displayed. If you cannot print yet, restart your computer and retry printing. ...
... the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed again one month later. • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program: If... If you have followed the on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to increase available memory. The printer usage information will be displayed. If you cannot print yet, restart your computer and retry printing. ...
Troubleshooting Guide
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... on-screen instructions, the confirmation screen will be displayed at the time of the next survey. Follow the on-screen instructions. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select items from the Start menu as shown below. • In Windows 7 or... Add or Remove Programs. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software. Select Change. If you are required to an administrator account, follow the on-screen instructions. • Changing the confirmation screen setting: 1. ...
... on-screen instructions, the confirmation screen will be displayed at the time of the next survey. Follow the on-screen instructions. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select items from the Start menu as shown below. • In Windows 7 or... Add or Remove Programs. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software. Select Change. If you are required to an administrator account, follow the on-screen instructions. • Changing the confirmation screen setting: 1. ...