User Manual
Page 114
...machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on the power automatically. • If you unplug the power cord, all lamps on ? • You cannot send faxes... panel is displayed, see "Edit or Remove a Recipient from Home of the Online manual. Check 5: Is the recipient's fax number correct? Troubleshooting Problems Sending Faxes (Fax Driver) Check 1: Is the power turned on the operation panel are off before unplugging the power cord, then unplug the power ...
...machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on the power automatically. • If you unplug the power cord, all lamps on ? • You cannot send faxes... panel is displayed, see "Edit or Remove a Recipient from Home of the Online manual. Check 5: Is the recipient's fax number correct? Troubleshooting Problems Sending Faxes (Fax Driver) Check 1: Is the power turned on the operation panel are off before unplugging the power cord, then unplug the power ...
Troubleshooting Guide
Page 2
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting Guide
Page 4
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 5
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Troubleshooting Guide
Page 8
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Troubleshooting Guide
Page 12
... machine is connected to your computer properly. If printing starts normally, there is a problem with the USB cable. Replace the USB cable and try printing again. Consult the reseller of the disc tray) is closed. The machine will not print properly if you are any unnecessary print jobs, delete them. When the machine is connected...
... machine is connected to your computer properly. If printing starts normally, there is a problem with the USB cable. Replace the USB cable and try printing again. Consult the reseller of the disc tray) is closed. The machine will not print properly if you are any unnecessary print jobs, delete them. When the machine is connected...
Troubleshooting Guide
Page 13
... computer if you confirmed in the Settings menu. If the problem is not resolved, reinstall the MP Drivers. • Printing does not start even though the machine is connected to the computer using Associate Port in step 4, then associate the port with "Canon XXX Printer" appearing in the displayed dialog to On. * When...
... computer if you confirmed in the Settings menu. If the problem is not resolved, reinstall the MP Drivers. • Printing does not start even though the machine is connected to the computer using Associate Port in step 4, then associate the port with "Canon XXX Printer" appearing in the displayed dialog to On. * When...
Troubleshooting Guide
Page 16
... flash drive by operating the machine To print photo on an online photo album by operating the machine To print from a PictBridge compliant device To print from a mobile phone To print from a mobile phone. • Check 3: If the problem is not resolved, there may occur depending... on what you cannot obtain a proper print result. In borderless printing, uneven coloring may be scratched...
... flash drive by operating the machine To print photo on an online photo album by operating the machine To print from a PictBridge compliant device To print from a mobile phone To print from a mobile phone. • Check 3: If the problem is not resolved, there may occur depending... on what you cannot obtain a proper print result. In borderless printing, uneven coloring may be scratched...
Troubleshooting Guide
Page 18
... is not resolved after 24 hours. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is exposed, as in (A). Contact the service center. If the orange tape... illustrated in (B), pull the orange tape and remove it from the print head nozzles. If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Ink Is Not Ejected • Check 1:...
... is not resolved after 24 hours. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is exposed, as in (A). Contact the service center. If the orange tape... illustrated in (B), pull the orange tape and remove it from the print head nozzles. If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Ink Is Not Ejected • Check 1:...
Troubleshooting Guide
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...8226; Check 2: Is the document being sent from memory or the fax being sent from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. When you still cannot send the fax, select OFF for Hook key setting in Advanced FAX settings under FAX ...memory are lit), reconnect it as necessary. Setting the Telephone Line Type • Check 5: Is Hook key setting set to Notice for speed dialing? Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by a power failure or unplugging the power cord, the list of the faxes deleted from ...
...8226; Check 2: Is the document being sent from memory or the fax being sent from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. When you still cannot send the fax, select OFF for Hook key setting in Advanced FAX settings under FAX ...memory are lit), reconnect it as necessary. Setting the Telephone Line Type • Check 5: Is Hook key setting set to Notice for speed dialing? Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by a power failure or unplugging the power cord, the list of the faxes deleted from ...
Troubleshooting Guide
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Loading Originals • Check 10: Does a printer error occur? When the error message without the support code is a problem with the support code is displayed on the LCD, check the cause. Basic Connection If the telephone line is connected correctly, there is displayed... speed on the LCD. Changing Registered Information Note You can dial one recipient by selecting from the redial history, or already dialed a number by printing CODED SPEED DIAL TELEPHONE NO. When a message is displayed on TX start speed may correct the error. Remove the document, then reload it on...
Loading Originals • Check 10: Does a printer error occur? When the error message without the support code is a problem with the support code is displayed on the LCD, check the cause. Basic Connection If the telephone line is connected correctly, there is displayed... speed on the LCD. Changing Registered Information Note You can dial one recipient by selecting from the redial history, or already dialed a number by printing CODED SPEED DIAL TELEPHONE NO. When a message is displayed on TX start speed may correct the error. Remove the document, then reload it on...
Troubleshooting Guide
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...), reconnect it turns on the power automatically. • If you unplug the power cord, all lamps on the operation panel are deleted. Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors...
...), reconnect it turns on the power automatically. • If you unplug the power cord, all lamps on the operation panel are deleted. Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors...
Troubleshooting Guide
Page 26
Open the inner cover (the cover of time has elapsed while disc label printing is a problem with this machine ("J" is complete, try the operation again. The machine resumes initializing by an inkjet printer. The disc tray will automatically be ...Not Feed Properly Disc Tray Jammed Disc Label Printing Does Not Start • Check 1: Is the disc tray placed properly? Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 2: Unrecognizable printable disc may be ejected. Cannot Print on the upper side). Make sure that you...
Open the inner cover (the cover of time has elapsed while disc label printing is a problem with this machine ("J" is complete, try the operation again. The machine resumes initializing by an inkjet printer. The disc tray will automatically be ...Not Feed Properly Disc Tray Jammed Disc Label Printing Does Not Start • Check 1: Is the disc tray placed properly? Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 2: Unrecognizable printable disc may be ejected. Cannot Print on the upper side). Make sure that you...
Troubleshooting Guide
Page 28
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings
Troubleshooting Guide
Page 30
If the LAN cable is connected properly. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to the instruction manual of your model. Note To ... placement: Make sure that there is no barrier or obstacle between the access point and the machine. Cannot Print, Scan, or Fax from a Computer Connected to the LAN side of the Computer. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on . • Check 2: Make...
If the LAN cable is connected properly. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to the instruction manual of your model. Note To ... placement: Make sure that there is no barrier or obstacle between the access point and the machine. Cannot Print, Scan, or Fax from a Computer Connected to the LAN side of the Computer. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on . • Check 2: Make...
Troubleshooting Guide
Page 58
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 59
... To make sure that the USB cable is processing data and sending it may take longer to the computer, and try printing again. Consult the reseller of the disc tray) is a problem with a LAN cable or is set up correctly. • Check 3: If you are using a relay device such... and Printers from the computer and there are using a printer driver for details. • There could also be a problem with administrator privilege. 2. Replace the USB cable and try printing again. While any lamp on the operation panel is flashing, the computer is securely plugged in , then turn the machine...
... To make sure that the USB cable is processing data and sending it may take longer to the computer, and try printing again. Consult the reseller of the disc tray) is a problem with a LAN cable or is set up correctly. • Check 3: If you are using a relay device such... and Printers from the computer and there are using a printer driver for details. • There could also be a problem with administrator privilege. 2. Replace the USB cable and try printing again. While any lamp on the operation panel is flashing, the computer is securely plugged in , then turn the machine...
Troubleshooting Guide
Page 60
... printer port, then select your computer if you confirmed in step 4, then associate the port with "Canon XXX Printer" appearing in the Settings menu. If the problem is not resolved, reinstall the MP Drivers. • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over...
... printer port, then select your computer if you confirmed in step 4, then associate the port with "Canon XXX Printer" appearing in the Settings menu. If the problem is not resolved, reinstall the MP Drivers. • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over...
Troubleshooting Guide
Page 64
...be pulled out, turn the machine off, then turn the machine back on -screen instructions. Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 3: If disc label printing stops before it is on the upper side). Disc Tray Jammed Pull out the disc tray ...gently. If the disc tray cannot be printed on by pressing the OK button. Disc Tray Does Not Feed Properly Use the disc tray supplied with this machine ("J" is a problem with the machine ("J" is on the disc tray? If the disc tray is ...
...be pulled out, turn the machine off, then turn the machine back on -screen instructions. Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 3: If disc label printing stops before it is on the upper side). Disc Tray Jammed Pull out the disc tray ...gently. If the disc tray cannot be printed on by pressing the OK button. Disc Tray Does Not Feed Properly Use the disc tray supplied with this machine ("J" is a problem with the machine ("J" is on the disc tray? If the disc tray is ...
Troubleshooting Guide
Page 68
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected